Annika

+31 679470398

Anikaa38@gmail.com

Abtsweg 59, 3042 GA Rotterdam, Netherlands.

WORK EXPERIENCE
Bank tellers Feb 2023-Present
ING Group

 Successfully executed an average of 80 daily credit/debit transactions, ensuring efficient

financial operations.
 Developed strong customer relationships through daily interactions while handling a range of
70-90 transactions.
 Demonstrated exceptional language skills by creating and managing over 15 accounts
specifically for Spanish-speaking clients, serving as the branch's sole proficient
speaker.Utilized attention to detail and client familiarity to prevent three instances of
fraudulent activities, safeguarding the interests of both the bank and customers.
 Took the initiative to spearhead the enrollment of the rewards
Bank tellers Oct 2021-Dec 2022
Triodos Bank

 Operated a cash till, serving customers and conducting cash transactions on a daily basis.
 Ensured the cash till was balanced at the end of each day, maintaining accuracy and
accountability in financial transactions.
 Successfully resolved cash differences, minimizing discrepancies and ensuring accurate
financial records.
 Worked effectively as part of a sales team, promoting and directing products to customers,
resulting in a higher conversion rate.
 Trained new employees on cash till operations and provided guidance on delivering
exceptional customer service.

EDUCATION SKILL

 Radboud University Product Knowledge

 Customer Service Communication Skills

2016-2020 Financial Services
Adaptability