LOREN EVANS
 
 

SKILLS 
● Top-notch customer service skills 
● Taking initiative and working independently or as a team 
● Strong computer skills and a passion for technology, building my first 
computer running Ubuntu Linux at the age of 9 
● Fast learner 
● Excellent communication and interpersonal skills 
● Strong iOS and Android skills, starting as a young teenager learning to 
jailbreak iPhones and iPod touches and rooting Android phones and 
installing custom roms 
● Detective-like troubleshooting skills 
● Strong Microsoft Windows knowledge, including installing on devices 
● Proficient in Microsoft Office 

EXPERIENCE 

Liingo Eyewear​ — Customer Care 

October 2019 - PRESENT 

● Managed any inbound sales and customer service needs through chats, 
texts, emails, and phones 
● Customer Care assisting with mentoring newer agents on how to improve 
performance and techniques to improve individual performance and taking 
care of customers when necessary 
● Responsible for managing multiple pieces of work at the same time 
● Troubleshooting customer issues with our website and iOS and Android 
applications  
● Multitasked customer needs through Microsoft Teams, Trailmix, CC App, 
Finesse, ZenDesk, etc 

1800Contacts​ — Phone Agent, Chat Agent, Rebates Intern 

April 2018 - October 2019 

● Helping customers with various issues 

● Selling contact lenses 
● Helping with training of new agents 
● Verifying information and processing rebates  

Cafe Zupas​ — Culinary Manager 

February 2014 - April 2018 

● Managed staff members 

● Counted tills  
● Prepared and submitted orders 
● Trained staff members 
● Assisted in training for opening of new stores 

 
 

● Prepared menu items 

● Opened and closed the store  
● Evaluated employees 
● Resolved situations of conflict 

EDUCATION 

Salt Lake Community College​ — Currently pursuing a Computer 

Science Degree