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"The Jalgaon Janata Sahakari Bank LTD, Savda": " Study of Retail Banking"
"The Jalgaon Janata Sahakari Bank LTD, Savda": " Study of Retail Banking"
PROJECT REPORT
ON
FOR
SUBMITTED TO
Affiliated to
SUBMITTED BY
PARAG S.AKOLE
M.B.A.(FINANCE) 2015-2017
KCE’S SOCIETY’S
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RETAIL BANKING
CERTIFICATE
Branch-: Savda
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RETAIL BANKING
DECLARATION
This is an original piece of work & I have neither copied and nor
submitted it earlier elsewhere.
PARAG S. AKOLE
(M.B.A FINANCE)
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ACKNOWNEDGEMENT
I would also like to thank my project guide Prof. Shweta Chordiya whose
valuable suggestions and guidance help me a lot to complete this project. This
project surely gave me insights into areas I was not much familiar with earlier.
PARAG S.AKOLE
(M.B.A. FINANCE)
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INDEX
Sr.No. Topic Page No.
I Introduction 06-08
1.1 Introduction of Project
1.2 Purpose of the study
IX Conclusion 65-66
X Bibliography 67-69
XI Annexure 70-73
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CHAPTER NO.1
INTRODUCTION
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Introduction
Retail banking is, however, quite board in nature it refers to the dealing of
commercial banks with individual customer, both on liabilities and assets sides of
the balance sheet. Fixed, Current/Saving accounts on the liabilities side and
mortgages, loans on the assets side are the more important of the products offered
by banks. Related ancillary services include depository service, debit card. Retail
banking refers to provision of banking services to individuals and small number
of low value transactions. This is in contrast to wholesale banking where the
customers are large, often multinational companies, governments and
government enterprise, and the financial institution deal in small numbers of high
value transactions. The concept is not new to banks but is now viewed as an
important and attractive market segment that offers opportunities for growth and
profits. Retail banking and retail lending are often used as synonyms but in fact,
the latter is just the part of retail banking. In retail banking all the needs of
individual customers are taken care of in a well-integrated manner.
RETAIL BANKING
The retail banking performance study of The Jalgaon Janata Sahakari bank is helpful to-
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1) To Bank :
There is great need for such study as the study conducted brings into focus on the
evaluation of various retail banking products and measure the level of customer
satisfaction, which suggest the areas of improvement.
2) To Researcher:
It is helpful for the researcher to get practical knowledge of working of bank in
retail banking and understand the theoretical concepts.
3) To Society:
Today there are number of institutions / banks, which offers various services to
individuals at retail banking level. It will be helpful for the individuals to take
their decision by observing the performance of various bank/institution.
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CHAPTER NO.2
BANK PROFILE
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BANK PROFILE
This bank has various accepting deposits & advancing loan facilities.Thus
providing the way for economically backward and needy borrowers to propose
Jalgaon Janata Sahakari Bank Ltd.Jalgaon act’s as a balancing centre for all
corporate acts as a co-operative body within the Maharashtra to do their surplus
functions.
Jalgaon Janata Sahakari Bank Ltd. Jalgaon also provides concession loan
facilities for education of student.This bank also provides various small scale
industries plan’s,Two wheeler loan,Jalgaon Janata Sahakari Bank Home loans
against various government security overall against property etc,The Jalgaon
Janata Sahakari Bank has the logo of “JJSB”
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Branch profile:-
1) The Jalgaon Janata Sahakari Bank Ltd. Has started its operation at Savda Branch
on 04th March 1995 the RBI license issued to the branch from (RBI license no.
UBD/MRO/BSSI/368J/07.02.414/2006.07).
2) Total 07 Staff members were working at Savda branch. The branch was headed by
Branch Manager Mr.Vilas S. Kulkarni at the time of audit. The brief summary of
staff members working at branch was as follows.
a. Branch manager : 1
b. Banking Officer : 4
c. Cashier : 1
d. Clerk : 1
3) Internal Audit of Savda branch was completed and reports are available up to
31March 2016. Bank Employes were as Internal Auditors of the Branch. The
compliance report of internal audit was send by branch up to 31 March 2016. We
have observed that the compliance report of Satutory Audit observation was
generally satisfactory.
4) The branch has appointed Four Pigmy Deposit Agents (small Saving Agent) for
collecting small saving deposit for branch. The Security Bonds/ Agreement were
executed with these agents. The deposit of Rs. 45000 was collected from each such
agent. The commission was paid 2% of deposit collected by the agent.
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Available Facility:
1. LIC Schemes/Policy
2. Rupay Debit Card
3. NEFT – National Electronic Funds Transfer
4. RTGS-Real Time Gross Settlement
5. Fund Transfer/Withdrwal Between Own Accounts
6. Direct Tax Payment through ATMs
7. E-Return / E-Payment
8. SMS Facility
9. Pan Card Facility
10. Internet Banking
Vision, mission and values are the beacon lights by which organization world
over set their strategies and then align their everyday priorities.
Together these statements define the essential organization its purpose, its
philosophy and its form.
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Vision:
The vision acts as a source of constant inspiration, a guiding light for the future.
Mission:
It is what you do to actualize your vision: your plans, your strategies, your targets,
your numbers, and your activities.
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Board of Directors
(From 2009-2014)
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DATE Achievements
20 Jan,1979 Bank Establishment
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2.ATM Service.
3.Depository Services.
4.Loans& Advances.
5.LIC Policies.
7.Online Banking.
8.Inter-Bank Transactions.
Of course,the bank has to run according to directive principles as set up Reserve bank of
India but becoming a successful bank has been possible only because of various authorities
& employee function with a visionary maturity while taking any decisions regarding policy
about advancing loans & deposit of money.
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CHAPTER NO. 3
THEORETICAL
BACKGROUND
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INTRODUCTION OF BANK
BANKING -:
Definition Of a bank :-
“The nature and significance of a bank can be known by the variety and
magnitude of the functions it performs. It is highly difficult to define the term
‘bank’ as the concept itself is rapidly changing in-view of changes in socio-
economic conditions, government policies etc. However, a few definitions will
no doubt help in better understanding the nature of banking.”
What is Bank:
Banking has been defined by section 5 of the Banking Regulation Act and means
:-
For the purpose of lending or investment and deposits are repayable on demand or
otherwise by cheque, draft, and order or otherwise. It should be noted that company
which is engaged in manufacturing goods and for the purpose of financing business
accepts deposits from the public should not be deemed to transact business of
banking.
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I.Primary Functions :-
Initially, collection of deposits and granting advances used to be the
primary functions of a commercial bank. However, in modem economics creation
of credit and foreign exchange dealings are also treated as primary functions of a
bank.
A] Collection of Deposits:-
The most important primary function of a commercial bank is collection
of deposits. These deposits may be in the form of :
1) Fixed Deposits :-
A fixed deposit, also known as term deposit, is one where a customer
keeps a specified amount with the bank for a fixed period. Fixed deposit holder
gets interest on the deposit for that period. However, if he withdraws before the
expiry of the stipulated period, he loses all or a major part of the interest earned
on that deposit. Generally, the rate of interest on fixed deposits is the highest
compared to that on other three forms of deposits.
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4) Recurring Deposits :-
In recurring deposit the customer open an account and deposit a certain
sum of money every month. After a certain period, say for 1 year, 3 year or 5 year. The
accumulated amount along with interest is paid to the customer. It is very help full to
middle and poor section of the people in society. The interest paid on such deposit is
generally on cumulative basis. This deposit system is useful mechanism for regular savers
of the money. Rate of interest is applicable as per fixed deposits rates.
ii) Cash Credit is granted against the security of goods or personal security of one or more
persons other than the principal borrower. Interest is charged only on the amount made
use of by the customer under this management.
2) Loans to industry :-
Banks grant loans and advances to industry for its working capital
requirement. They grant the loans to industry in the form of overdraft, cash credit,
and direct loans.
3) Loans to agriculture and allied activities :-
Banks provide short-term credit to agriculture and its allied activities in
the form of crop loans, loans for irrigation, land development, purchase of cattle,
etc.
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A) Agency Services :-
Various functions performed by a banker as an agent on behalf of the
customer are called agency services. These agency services include: collection of
cheques /drafts, payments, sale and purchase of securities, trustee, executor and
attorney, and correspondence.
1. Collections :-
Commercial banks take up collection of promissory notes, cheques, bills,
dividends, subscriptions, rents, etc., on behalf of their customers as agents. The
bank charges, service charges’ for rendering these services to its customers.
2 Payments :-
Banks also accept the responsibility to pay insurance premium, rents,
taxes, electricity bills etc. periodically on behalf of its customers for which they
charge commission.
5 Correspondent :
Bank serves as correspondents, agents of representatives of their
customers. They obtain passports, traveler tickets, etc.
o General Services :-
a) Letters of credit :-
Banks issue letters of credit to their customers. These are useful to traders to buy goods
from foreign countries on credit.
b) Draft facilities :-
Banks issue drafts to customers and enable them to transfer funds from
place of place.
c) Underwriting :-
Underwrite share capital and debenture capital to be raised by
government, joint stock companies, etc.
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The Gov. of India, by their Notification No. 15/10/87BO.ii, Ministry of Finance, Dept. of
Economic Affairs (Banking Division) dated 5th April, 1988, notified that the primary Co-
operative bank, which are licensed & whose demand & time liabilities are not less than Rs.50
cores, as financial institutions for the purpose of Sec.42 (6)(a)(iii) of the R.B.I. Act 1934.
According, the RBI vides their Notification No. 94/A.9/88-89, dated 18th August, 1988
directed inclusion in the second schedule to the RBI Act 1934, eleven Primary Co-operative
Banks with effect from 1st Nov.1988. Of this, one of the Banks has gone out of co-operative
sector. Another three primary Co-op. banks were included in the second schedule with effect
from 1st Dec. 1990.
The Gov. of India, by a fresh Notification No.F.10(12)/93-Dev dated 24th Sep.1993 notified
that hereafter only such of the Primary Co-operative banks which are licensed and whose
demand & time liabilities are not less than Rs.100 crores shall quality to be included in the
second schedule. Thereafter, from time, eligible Primary Co-op. Banks have been included in
the second schedule to the RBI Act, 1934.
As per the Gov. of India Notification F.No.14-13/2003-AC dated 30th Oct.2003 that
henceforth (with effect from 1July 2003) only such of the primary co-operative banks which
are licensed & whose demand & time liabilities are not less than Rs.250 corer, qualify to be
treated as financial institutions for the purpose of sub-clause(iii) of clause (a) of sub-section
(6) of section 42 of the Reserve Bank of India Act.1934, i.e., for the purpose of inclusion of
the primary co-operative banks in the second schedule to the RBI of India Act, 1934.
The conferment of scheduled status on the bank has certain advantages. At the same time,
it casts greater responsibility on the banks in the maintenances of book of account &
submission of returns.
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“Retail banking is typical mass-market banking where individual customers use local
branches of larger commercial banks.Services offered include: saving and checking
accounts,mortages,personal loans,debit cards,credit cards,and so.”
The market today gives us a challenege to provide multiple and innovative contemporary
services to the customer through a consolidated window as so to ensure that the bank’s
customer gets “Uniformity and Consistency” of services delivery across time and at every
touch point across all channels.The pace of innovation is accelerating and security threat has
become prime of all electronic transactions.High cost structure rendering mass-market
servicing is prohibitively expensive.
Present dat tech-savvy bankers are now more looking at reduction in their operaring costs by
adopting scalable and secure technology thereby reducing the response time to their
customers so as to improve their client base and economies of scale.
The solution lies to market demands and challenges lies in innovation of new offering with
minimum dependence on branches-a multi-channel bank and to eliminate the disadvantage
of an inadequate branch network.Generation of leads to cross sell and creating additional
revenues with utmost customer satisfaction has become focal point worldwide for the success
of a bank.
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Customize and wide ranging products are available.The risk is spread and the recovery is
good.
Surplus deployable funds can be put into use by the banks..Products can be
designed,developed and marketed as per individual needs.
o ADVANTAGES
Retail banking has inherent advantages outweighing certain disadvantages.
Advantages are analyzed from the resource angle and asset angle.
RESOURCE SIDE
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ASSETS SIDE
o Retail banking results in better yield and improved bottom line for a bank.
o Retail segment is a good avenue for funds deployment.
o Consumer loans are presumed to be lower risk and NPA perception.
o Helps economic revival of the nation through increased production activity.
o Improves lifestyle and fulfils aspirations of the people through affordable credit.
o Innovative product development credit.
o Retail banking involves minimum marketing efforts in a demand-driven economy.
o Diversified portfolio due to huge customer base enables bank to reduce their dependence
on few or single borrower.
o Banks can earn good profits by providing non fund based or fee based services without
deploying their funds.
o DISADVANTAGES
o Disadvantages own and new financial products is very costly and time consuming for the
bank.
o Customers now-a-days prefer net banking to branch banking.The banks that are slow in
introducing techonology-based products,are finding it difficult to retain the customers who
wish to opt for net banking.
o Customers are attracted towards other financial products like mutual funds etc.
o Though banks are investing heavily in technology,they are not able to exploit the same to
the full extent.
o Major disadvantages are monitoring and follow up of huge volume of loan accounts
inducing banks to spend heavily in human resource department.
o Long term loans like housing loan due to its long repayment term in the absence of proper
follow-up,can become NPAs.
o The volume of amount borrowed by a single customer is very low compared to whosale
banking. This does not allow banks to exploit the advantage of earning huge profits from
single customer as in case of wholesale banking.
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Retail banking has immense opportunities in a growing economy economy like India.As the
growth story gets unfolded in India,retail bank is going to emerge a major driver.
The rise of Indian middle class is an important contributory factor in this regard.The
percentage of middle to high-income Indian households is expected to continue rising.The
younger population not only wields increasing purchasing power,but as far as acquiring
personal debt is concerned,they are perhaps more comfortable than previous
generations.Improving consumer purchasing power,coupled with more liberal attitudes
towards personal debt,is contributing to India’s retail banking segment.
o The issue of money laundering is very important in retail banking.This compels all the
banks to consider seriously all the documents which they accept while approving the loans.
o The issue of outsourcing has become very important in recent past because various core
activities such as hardware and software maintence,entire ATM set up and
operation(including cash,refilling) etc.,are being outsourced by Indian banks.
o Banks are expected to take almost care to retain the ongoing trust of the public.
o Customer service should be at the end all in retail banking.Someone has rightly said, “It
takes months to find a good customer but only seconds to lose one.”Thus,strategy of
Knowing Your Customer(KYC) is important.so the banks are required to adopt innovative
strategies to meet customer’s needs and requirement in terms of services/products etc.
o The dependency on technology has brought IT departments’ additional responsibilities and
challenges in managing,maintaining and optimizing the performance of retail banking
networks.It is equally important that banks should maintain security to the advance level
to keep the faith of the customer.
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o The efficiency of operations would provide the competitive edge for the success in retail
banking in coming years.
o The customer retention is of paramount important for the profitability if retail banking
business,so banks need to retain their customer in order to increase the market share.
o One of the crucial impediments for the growth of this sector is the acute shortage of
manpower talent of this specific nature,a modern banking professional,for a modern
banking sector.
o If all these challenges are faced by the banks utmost care and deliberation,the retail banking
is expected to play a very important role in coming years,as in case of other nations.
The customer database available with the bank’s is the best source of their demographic
And financial information and can be used by the banks for targeting certain customer
Segments for new or modified product.The banks should come out with new products in
the area of securities,mutual funds and insurance.
As most of the banks are offering retail products of similar nature,the customers can
Easily switchover to the one,which offers better service at comparatively lower costs.The
Quality switchover to the one,which offers better service at comparatively lower
costs.The quality of switchover to the one,which offers better service at comparatively
lower costs..The quality of service that banks offer and the experience that clients
have,matter the most.Hence,to retain the customers,banks have to come out with
competitive products satisfying the desires of the customers at the click of a button.
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This will compensate for the thin margins.The Indian retail banking market
still remains largely untapped giving a scope for growth to the banks and financial
institutions.With changing psyche of Indian Consumers,who are now comfortable
with the idea of availing loans for their personal needs,banks have tremendous
potential lying in this segment.Marketing departments of the banks be geared up
and special training be imparted to them so that banks are successful in grabbing
more and more of retail business int the market.
o Infrastucture outsourcing
This will help in lowering the cost of service channels combined with quality and
quickness.
Banks may go for detail market research,which will help them in knowing
what their competitors are offering to their clients.This will enable them to have
an edge over their competitors and increase their share in retail banking pie by
offering better products and services.
o Cross-selling of products
Outsourcing of requirement would not only save cost and time but would help the
banks in concentrating on the core business area.Bank can devote more time for
marketing,customer service and brand building. For example,Management of ATMs can
be outsourced.This will save the banks from dealing with the intricacies of technology.
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One of the prominent features of Retail Banking products is that it is a volume driven
business.Further,Retail Credit ensures that the business is widely dispersed among a large
customer base unlike in the case of corporate lending,where the risk may be concentrated on
a selected few plans.Ability of a bank to administer a large portfolio of retail credit products
depends upon such factors:
o Technological support
This is yet another vital requirement.Retail credit is highly technological intensive in
nature,becaude of large volumes of business,the need to provide instantaneous service to
the customer large,faster processing,maintaining database.
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Retail banking has significant past and glorious future over the years.Retail
banking has proved as an effective tool not only to improve the bottom lines of
the banks concerned but also to significantly contribute to the development of the
individual consumers availing the services or products in particular and to the
overall development of the society in general with the needs of the consumers
ever multiplying.There is definitely a vast scope for the furtherance of the retail
banking business.
The society is made of the individuals and the environment surrounding him.
As development takes place in the society,the needs of the people grow faster
than ever.The wealth creation and its professional management are yet another
distinct advantage the society or nation can derive from Retail Banking.The depth
of the untapped resources in the retail segment is not yet measured.These
resources could be channelized for nation building.
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AS IS/BEFORE TO BE/NOW
PRIORITY Credit & Risk Customers & Retailing
The JALGAON JANATA BANK with its focus on customers has defined
service standards by deploying highly customer friendly system and producers.
The JJSBL Bank is consistently trying to achieve highest level of customer
satisfaction through honesty and transparency. Bank is providing and
implementing banking services by putting the priority and urgency of the
customer at first place.
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A. Bio + Card based ATM:Bank is providing dual i.e. Bio + Card based ATM.At present 16
ATMs are installed at various branches. In near future bank will also provide ATM access
across India through ATMs links with other bank.
B. SMS Alerts: After registration of SMS Alert, customer get information about account
balance, statement etc. through SMS system. In addition to this, various alerts are available
under SMS Banking facility like cast transactions, bills or cheques, clearing realization etc.
D. Website: At any time customer can get detailed information about bank’s various products,
interest rates, service charges etc. on website www.jjsbl.com
E. PAN Card Distribution: In today’s economically developed world, PAN Card has
become basic need of every individual. Bank with the help of UTI Technologies, Mumbai,
is providing this service.
F. LIC: Bank has got corporate agency of LIC and hence various schemes for secured future
of you and your family is available with the bank.
G. RTGS and NEFT: The service for quick transfer of money is available. We can transfer
money up to Rs. 200000 in NEFT. And through RTGS system we can transfer above Rs.
200000. RTGS system takes 1 day means 24 hours for cash transfer. And NEFT takes 2
days means 48 hours for transfer.
H. Electric Bill Collection: The service is available at Navipeth, Danabajar, Ganesh Colony,
and Savda branches.
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Employee Benefits:
a) Provident fund and Pension:Retirement Benefits in the form of P F and pension are a
defined contribution scheme and the contribution is charged to Profit and Loss Account in
the year when the contribution to the fund is due. There is no other obligation other than
the contribution payable by the bank.
b) Gratuity: The employee’s gratuity fund scheme managed by LIC. The scheme is a defined
contribution scheme and the contribution charged to the Profit and Loss Account in the
year when the contribution to the fund is due.
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The bank JJSBL Bank has Bio-metric ATM machine which provide higher
security to the customer rather than security code. The JJSBL Bank has 15 ATM
machine in Jalgaon as well as outside where the bank has branch.
Recently JALGAON JANATA BANK ATM connected with 1, 11,150 of nearly 151 banks.
This system is also known as connectivity system of ATM.
DEBIT CARD
A debit card is a card that has direct access to our bank account. The card is issued by our
bank. Whenever we use our debit cards, our bank account is debited immediately unlike
credit cards we don’t enjoy any credit period and therefore the debit cards does not have
minimum income eligible criteria;
1. It is a combination of a cheque and ATM cards. Therefore, there are no fees for using the
ATM for cash withdrawal or as debit cash for purchase.
2. The debit card service is meant for withdrawal against the balance already available in the
designed account.
3. A debit card is more affordable than a credit card we just use our bank account our
transaction.
4. No credit period our bank account is debited immediately.
5. No credit check is required to get debit card.
6. Use of the card is terminated without notice upon the death bankruptcy or insolvency of
the cardholder or for other valid reason.
7. Spending is limited to our balance.
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CHAPTER NO.4
RESEARCH METHODOLOGY
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o Research Methodology:-
Interpretation of data.
Presentation of data.
Objectives of Research:
The purpose of research is to discover answers to questions
through the applications of scientific procedures. The main aim of research is to
find out the truth which is hidden and which has not been discovered yet. Through
each research study has its own purpose, we may think of research objectives as
falling in to numbers of following broad grouping:
b) To study the marketing strategy for attracting the customer to the banking
services.
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The task of data collection being after a research problem has been
defined and research design or plan chalked out. While deciding about the method
of data collection to be used for the study, the researcher should keep in mind two
types of data i.e. primary and secondary. The primary data are those collected
afresh and for the first time and thus happen to be original character. The
secondary data, on the other hand are those which have already been collected by
someone else and which have already been passed though the statistical process.
The method of collecting primary and secondary data differ since primary data
originally collected, while in case of secondary data the nature of the data
collected work is merely that of complication.
SCOPE OF RESEARCH-
Collection of data :-
o Analysis of data :-
Interpretation of data :-
The carefully analyzed and short listed data is then interpreted in the forms
of pie charts and graphs for absolute clarity. This interpretation of data helps
in finding out the result and conclusion of the project.
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Presentation of data:-
Primary data
PRIMARY DATA: -
Secondary data: -
Secondary data is the data that have been already collected by and readily available from
other sources. Such data are cheaper and more quickly obtainable than the primary data and
also may be available when primary data cannot be obtained at all.
2.It is time saving. It helps to make primary data collection more specific.
3.Help of secondary data, we are able to make out what are the gaps and deficiencies and what
additional information needs to be collected.
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5.It provides the basis for the data that is collected by researcher.
Secondary data: -
4..Required data for making of project report has been collected from books,Internet.
Limitation of Project:
o The information system is confidential & hence the banks records were not fully disclosed.
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CHAPTER NO.5
LITERATURE REVIEW
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LITERATURE REVIEW:
Bahia, K and J Nantel (2000) - The paper suggested an alternative scale for
measuring service quality in retail banking. The study developed a scale called
as Banking Service Quality Scale which contained factors like effectiveness
and assurance, access, price, tangibles, service portfolio and reliability. This
model was found to be more reliable than SERVQUAL.
Navdeep Aggarwal and Mohit Gupta (2003)- This study basically finds out
the primary dimensions and sub dimensions of service quality. Informal
structured interviews are conducted with branch managers and academicians to
formulate a banking service quality model. The study found out that service time
and personal interactions are very important along with ambience for service
quality.
Mushtaq M Bhat (2005)- This study finds out service quality parameters in
bank through SERVQUAL and influence of demographic variables . The study
was limited to SBI, PNB, Jammu and Kashmir bank Citi bank and Standard
Chartered Grind lay’s bank. Sample size was 800 and study found out that foreign
banks are better than Indian banks. SBI was found to be relatively poor on
reliability and responsiveness. Banks in Delhi were comparatively better in
service quality.
Joshua A J, V Moli, P. Koshi (2005)- The study evaluated and compared service
quality in old and new banks using sample size of 480. The study found out that
customers were satisfied in reliability, empathy and price and for other parameters
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the difference between expectations and perceptions were smaller than public
sector banks.
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CHAPTER NO.6
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4300
4200
4100
4000
3900
2013-14
3800
3700 2014-15
3600 2015-16
3500
3400
3300
Total Deposits
Interpretation :-
The deposits amount of Jalgaon Janata Sahakari Bank Ltd has increased
in the year 2015-16 as compared to 2013-14 by 13.51%. In 2013-14 total deposit
was 3634.75 Lakh, and in 2015-16 total deposit increased up to 4202.89 lakh.In
the Overall deposits, Short Term deposits are maximum in the three years and
Mature Fixed Deposit(MFD) are minimum in the three years. The increasing
trend in the deposit amount was observed due to following reasons:
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700
690
680
2013-14
670 2014-15
2015-16
660
650
640
630
Loans/Advances
Interpretation :-
The amount of loan given of Jalgaon Janata Sahakari Bank Ltd has
increased in the year 2015-16 by 6.15 % as compared to 2013-14.In 2014-15 it
was 696.12 lakh due to increase in loan amount by 6.12 % as compared to
previous year but in 2015-16 the loan amount increased by only 0.23 % up to
696.31 lakhs. The increase in the advances of Jalgaon Janata Sahakari Bank Ltd
was due to following reasons:
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120
100
80 2013-14
2014-15
60 2015-16
40
20
0
Profit&Loss
Interpretation :-
Net profit of the JalgaonJanataSahakari Bank Ltd bank has increased from 38.99 lakhs
in 2013-14 to 100.55 lakhs in 2015-16.In 2014-15 it raised by 61.22 % but in 2015-16 it
shows increment in net profit of 39.30 % only due to the following reasons:
1. In 2015-16 the outstanding interest was paid along with current interest payment
on deposits.
2. In the year 2015-16 loans were recovered successfully as well as NPA of the branch
reduced down.
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180
160
140
120
100
80
60
40
20
0
Housing Loan Secured Loan Secured Cash Credit Vehicle Loan
Interpretation :-
In 2013-14 total Cash Credit loan given by bank is Rs.2.04 lakh as well as for
vehicle loan Rs.0.42 lakh, Secured Term Loan Rs. 8.72. lakh And for Housing
loan Rs.3.92 lakh.
And now in 2015-16 total Cash Credit loan given by bank is Rs.152.61 lakh,
As well as for vehicle loan Rs.44.64 lakh, Secured Term Loan Rs. 70.89 lakh and
Housing loan Rs.133.65 lakh.
In 2013-14 Out of total loan Secured Term loan form major part of loan
disbursement i.e.57.74% where in 2014-15 out of total loan Housing Loan was
form major part of loan disbursement i.e. 50.20%. But in 2015-16 out of total loan
major loan was disbursed as Secured Cash Credit i.e. 37.98%
The Loan amount given by bank is increased every year, Because of following reasons:
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5.ATM Cards issued by Jalgaon Janata Sahakari Bank Ltd. (Savda Branch)
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ATM Users
300, 21%
2013-14
700, 48% 2014-15
2015-16
450, 31%
Interpretation :-
In the year 2013-14 Savda branch of Jalgaon Janata Sahakari Bank Ltd
the number of ATM Users of the bank was 300 but 2014-15 it increased up to
450.And it continues to increase in 2015-16 upto 700. This increase is due to the
following reasons:
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Interpretation :-
In the Jalgaon Janata Sahakari Bank are decided fixed deposit interest rate,as
per data collection, For the Normal Customer are Minimum interest rate are
6.00% for 30-90 days and Maximum interest rate are 8.00% for 375 days. While
For the Sr. Citizen are minimum interest rate 6.00% for 30-90 days and
Maximum interest rate are 8.50% for 375 days. For the period of 375 days of
interest rate are High for both Normal and Sr. Citizen Customer.They offer
special interest rates to senior citizen because of the following reasons:
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CHAPTER NO.7
Observation & Findings
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FINDINGS
1. As the Jalgaon Janata Sahakari Bank is a scheduled Bank, so the interest rates on Fixed
Deposits are more in comparison with Nationalize Banks. So the customers are attracted
easily.
2. Due to quality of Services Provided and Personalised Relations there is increase the
number of customers of the Bank.
3. In 2013-14 Deposits of Jalgaon Janata Sahakari Bank LTD.(Savda Branch) was 3634.75
Lakh and in 2014-15 it increased up to 4202.89 Lakh.
4. The interest rates on loan like Vehicle loan, Home loan are less than other Banks as well
as Nationalize Banks. So people are easily attracted towards the loan. The amount of loan
given of Jalgaon Janata Sahakari Bank Ltd has increased in the year 2015-16 by 43.46 %
as compared to 2013-14.Loan recovery rate of Bank is higher and on time, because of legal
as well as many documents like Promissory Note are taken by Bank from customer.
5. Net profit of the Jalgaon Janata Sahakari Bank Ltd bank has increased from 38.99 Lakh in
2013-14 to 100.55 Lakh in 2015-16.
6. Loans are Recovered at time to time and NPA of the bank are 0 %. hence overall growth
of bank are good in condition.
7. Bank are offer special interest rates on fixed deposits to senior citizen,thereby resulting in
more earnings.
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CHAPTER NO.8
SUGGESTION &
RECOMMENDATION
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1. Opening of Branches at an Urban Level will Increase the number of Customer for the
Organization and it would make Easy to the customer for accessing the services of the
Bank.
2. There should be some activity from the Bank side like Campaign, Conduct Seminar for
Farmer so it Increase the Awareness about the Product of Retail Banking.
3 . Bank should provide more facility to its member which may result to increase the no of
members.
4. The bank should improve the management information system and with other
competitors.
5. It should increase the proportion of small loan, housing loan, and two wheeler loans.
6. It should reduce lead time for processing of loan proposals.
7. It should simplify the application from and documentation.
8. Competitors adopted new techniques.
9. Customer satisfaction from banking policy.
10. (Know your Customers!)KYC norms..
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CHAPTER NO.9
CONCLUSION
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CONCLUSIONS
JJSB Bank financially sound Bank as it makes profit year to year & provides loan to others.
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CHAPTER NO.10
BIBLIOGRAPHY
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BIBLIOGRAPHY
Books:-
Research Methodology: C. R. Kothari.
Indian Banking: Natrajan.
Bank Management by- Vasant Desai
Bandgar,P.K.,Principles and Pratice of banking and insurance,Vipul Prakashan.
Annual Report
Annual report of The JJSBL Bank Ltd. Jalgaon for the year , 2013-14, 2014-15,
2015-16.
RBI Bulletin: - Financial Results at end of March 2015.
Web Sites:-
www.rbi.gov.in
www.economictimes.com
www.wikipedia.com
www.jjsbl.com
References
(Bahia 2000, “A Reliable and Valid Measurement Scale for Perceived Service Quality in
Banks”, International Journal of Bank Marketing,Vol.18,No.2,pp.84-91)
(Joshla A J; V.Moli; P.Koshi, “ Expectation and perception of service quality in old and
new generation banks”, Indian Journal of Marketing,Vol.37,No.3,pp.18.)
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CHAPTER NO.11
Annexure
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ANNEXURE
Overdue Interest
191180.00 Bills as per contra 350000.00
Reserve A/C
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Overdue Interest
140775.00 Bills as per Contra 596981.78
Reserve A/C
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Overdue Interest
105032.00 Bills as per contra 787145.01
Reserve A/C
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