tc

Student A – Costumer Student B – Shop assistant

You’re complaining because: You can’t give a refund because:

You bought a new CD player and it can’t read the CDs The costumer scratched the CD player

Student A – Costumer Student B – Shop assistant

You’re complaining because: You can’t give a refund because:

You discovered a stain on your new jumper The costumer bought it in a sale

Student A – Costumer Student B – Shop assistant

You’re complaining because: You can’t give a refund because:

The headphones for your new MP3 don’t work The costumer hasn’t got the receipt

Student A – Costumer Student B – Shop assistant

You’re complaining because: You can’t give a refund because:

You bought a printer and one of the wires is missing The costumer bought it three months ago