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Working At United 

City Ticket Office Sales Representative

 San Salvador, San Salvador, El Salvador  Corporate SAL00000064 Sales Full-Time  11/29/2023
Save Job Apply Now (https://careers.united.com/us/en/apply?jobSeqNo=UAIUADUSSAL00000064EXT

Description
At United, we strive to provide only the best travel experiences – to our customers and our clients. Our Sales team works closely with travel agencies,
departments, corporate clients and more to provide phenomenal customer solutions that lead to fruitful business relationships. And through valued
optimized partnerships, and innovative sales strategies, Sales continues to be the largest revenue-generating department at United.

Key Responsibilities

The local Ticket Office Sales Representative is responsible for increasing direct local sales at each assigned office by proactively prospecting potential
non IATA agencies and providing outstanding service to customers visiting our City Ticket Office(CTO) as well as via phone (if applicable).

As Sales Representative this role is also responsible for supporting the contracted / managed agent and corporate customer experience by offering co
and sales support via Jetstream. The role is an integral part of sales and compliments field sales efforts by handling service-related issues and achievin
beneficial resolution for both customers and United

Achieve and exceed established sales and ancillary goals assigned for the year.
Proactively prospect and qualify for new direct customers for the CTO by conducting frequent telemarketing campaigns, cold calls and sales calls t
database.
Participate in joint sales calls with CTO Supervisor, Sales Department team and airline partners as well as key events with the purpose of capturing
Frequent and consistent communication with CTO assigned customers, travel agencies and corporate/PerksPlus accounts.
Follow up on corporate accounts and premier customers monitoring their travel activity and calls to reinforce United presence.
Responsible to issue/reissue of domestic and international tickets for travel on United Airlines and other airline partners.
Comply 100% with United Airlines Internal Audit guidelines, policies and procedures.
Keep updated and informed with all United policies and procedures to provide excellent customer service.
Assist co-workers as well as direct customers with problems and concerns related to reservations/ticketing, MileagePlus, refunds, United.com prod
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Process group requests received from direct customers and travel agencies by providing a group contract including all terms and conditions relate
ticketing date, cancellation, itinerary, and authorized fare

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Provide sales support for the Account Managers by providing email and phone support to travel agencies and corporate accounts across Latin ma
Serve as an additional point of contact for service related issues within Latin America's sales organization for United's contracted agencies and cor
Providing timely and informative responses with innovative solutions that create win/win situations for both the customer and United Airlines.
Ensure the highest level of customer services is maintained
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This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limite
not be awarded.

Qualifications
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desire
make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who w
new to the table!

What’s needed to succeed (Minimum Qualifications):

High school diploma or General Education Diploma (GED)

Sales, analytical, customer service, and communication skills.
Ability to work under pressure and flexibility with working shifts; showing willingness to perform new assignments.
As job evolves, be willing to learn and perform other new projects to collaborate with other co-workers during vacation, time off etc.
2+ years previous sales experience
Excellent verbal and written communication skills in English and Spanish (fluent)
Excellent Technology usage skills
Demonstrate to be an excellent problem solver
This position requires a pro-active team player with a positive attitude, high level of multitasking, prospecting and telemarketing skills
Reliable and punctual attendance is required.
Must be legally authorized to work in El Salvador for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Valid Passport and U.S. Visa

What will help you propel from the pack (Preferred Qualifications):

2+ years previous airline sales experience

2+ years of Reservations and Ticketing knowledge

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color
gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that ind
disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please co
JobAccommodations@united.com (mailto:JobAccommodations@united.com) to request accommodation.

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San Salvador, San Salvador, El

How would you rate your experience? Corporate SAL00000064
Salvador

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Sales Full-Time 11/29/2023
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