Jeanne CatacutanManiego

Brgy.Tabuating , San Leonardo, Nueva Ecija, Philippines

Contact No: +639275749766
Email: maniego.jeanne@yahoo.com

CAREER OBJECTIVE

To be part of a team and be associated with talented and goal –driven professionals while working in a progressive and
profitable group that will enhance my knowledge and capabilities, as well as enable myself to contribute in our ever-changing
environment.
QUALIFICATIONS

· Excellent verbal and communication skills

· Outstanding customer service skills and great ability to understand customers' needs.
· Strong decision making ability.
· Greatly technically proficient with computer skills.
· Exceptional ability to learn and work on multiple systems
· Ability to build rapport with customers
· Exceptional ability to relate courteously with customers.
· Excellent ability to understand and carry out instructions tactfully.
EDUCATIONAL ATTAINMENT

Tertiary: Bachelor of Science in Hotel and Restaurant Management

Nueva Ecija University of Science and Technology (Nueva Ecija)
Graduate ( 2013)
WORK EXPERIENCE

Jul 2022-Present
Customer Service Representative
J&T Express Nelu Head Office
Cabanatuan City

Front Desk Agent

Star Metro Deira Hotel Apartments
19B St ,Salahuddin Road, Near Metro Station, Deira – Dubai
January 2015 –July 2017

Job Description:

· Answer incoming calls and assist with reservations, confirmations, room need requests, and questions.
· Explain Hotel products, service and other information about the Hotel and City as requested.
· Sending the daily and monthly DTCM Report.
· Maintain knowledge of current Hotels events, activities, hours of operation as well as dining options currently available.
· Greet guests warmly and perform registration procedures.
· Provide guests with appropriate room assignments, room keys, directions to the rooms, while up-selling when appropriate.
· Verify payment for stay including incidental costs by obtaining credit information.
· Assist guests with issues and Guest Challenges (complaints), with empathy and a focus on guest satisfaction. Use supervisor
support when necessary.
· Answer incoming calls within 3 rings with appropriate greeting.
· Maintain accurate logs of mail, packages, parcels or other items for guest delivery.
· Accurate accounting of cash bank assigned to each agent.
· Post charges to guest accounts as designated.
· Facilitate guest departures providing accurate statements and ensuring guest satisfaction and collecting all payments due.
· Other duties as assigned in back of the house.

Front Desk Senior Receptionist/Shift Leader

Royal Continental Hotels
27th Street, Next to Deira City Centre، Deira – Dubai
July 2017 – October 2018
Job Description

· Supervise front desk associates to ensure that all hotel policies, procedures, regulations and standards are followed.
· Ensuring that front desk operations runs smoothly in a professional manner at all times.
· Perform all front desk related responsibilities and duties when assigned or required.
· Assume leadership in the absence of front desk manager
· Ensure daily all forms of communication are used to full capacity and relevant information is handed over to the next
shift through out the shift and briefings.
· Ensure smooth check-in and check-out of all guests, and proper handling of all guest accounts.
· Ensure that all arrivals, departures, no shows, extensions, amendments and IDS related matters are performed on a
timely manner in order to avoid further confusion.
· Ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special
requests, repeat guests or other guest preferences.
· Be fully aware of Credit Policy and supervise compliance. Inform your manager and concerned departments about any
possible credit risks.
· Have a through knowledge on virtual concierge and ensure that all guest requests and information updated in IDS and
communicated to other departments.
· Run the night operations for the hotel, ensure proper closing of the day and delivery of the reports.
· Identify and resolve guests problems efficiently and resolve to the guest satisfaction
· Assuring that all front office receptionists are continually updating with hotel rates, packages and discount
· Supervise compliance of FO Receptionists in Cash handling procedures to maintain an accurate cash float.

Pre OpenFront Desk Agent

Mövenpick Hotel Downtown Dubai
Al Ohood Street - Dubai - United Arab Emirates
October 2018 – July 2019

· Answer incoming calls and assist with reservations, confirmations, room need requests, and questions.
· Explain Hotel products, service and other information about the Hotel and City as requested.
· Ensuring that front desk operations runs smoothly in a professional manner at all times.
· Perform all front desk related responsibilities and duties when assigned or required.
· Assume leadership in the absence of front desk manager
· Ensure daily all forms of communication are used to full capacity and relevant information is handed over to the next
shift through out the shift and briefings.
· Ensure smooth check-in and check-out of all guests, and proper handling of all guest accounts.
· Ensure that all arrivals, departures, no shows, extensions, amendments and IDS related matters are performed on a
timely manner in order to avoid further confusion.
· Ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special
requests, repeat guests or other guest preferences.
· Be fully aware of Credit Policy and supervise compliance. Inform your manager and concerned departments about any
possible credit risks.
· Have a through knowledge on virtual concierge and ensure that all guest requests and information updated in IDS and
communicated to other departments.
· Run the night operations for the hotel, ensure proper closing of the day and delivery of the reports.
· Identify and resolve guests problems efficiently and resolve to the guest satisfaction
· Assuring that all front office receptionists are continually updating with hotel rates, packages and discount
· Supervise compliance of FO in Cash handling procedures to maintain an accurate cash float.
TRAININGS AND SEMINARS ATTENDED

· Seminar on Hotel Operation

August 27, 2010
La Carmela de Boracay, Station 2, BalabagBoracay Island, Malay, Aklan
Hosted by: Nueva Ecija University of Science and Technology

· Food and Beverage Services

National Certificate II (NCII)
Technical Education and Skills Development Authority (TESDA)
Cabanatuan City

· Bartending
National Certificate II (NCII)
Technical Education and Skills Development Authority (TESDA)
 · Disability Assistance with Myth of Sign Language
Star Metro Deira Hotel Apartments
November 15, 2016

· Medic First Aid Training Program

Basic Plis CPR AED & First Aid for Adults
November 4, 2017

PERSONAL DATA

Age : 29
Height : 5’7
Nationality : Filipino
Civil Status : Single
CHARACTER REFERENCES

Abundio Quililan Jr
CEO-President
Rural Bank of San Leonardo
San Antonio Nueva Ecija .

Marcelo Jampil
Vice President
Rural Bank of San Leonardo
Mallorca San leonardo nueva ecija

Ms.HildaMangalindanManimtim- HR Manager
Star Metro Deira Hotel Apartments
hr.smd@etastarhospitality.com

Mr. Ahmed Ali Abdelkareem – Asst. Front Office Manager

Royal Continental Hotels
ahmed@royalcontinentalhotels.com

Ms. Lesley Anne Feraren - HR & Learning & Development Executive

Mö venpick Hotel Downtown Dubai
lesley.feraren@movenpick.com

Place :Nueva Ecija , Philippines Jeanne C. Maniego