Professional Documents
Culture Documents
O The secretary is the first one to learn about the many confidential
developments involving the office staff and company policies thru
meetings, letters, and memos she types, in her filing, and dictation given
by her boss, etc.
O The secretary in the office is usually seated closest to the executive. She
relieves her boss of such office details plan, to coordinate future
activities, and to follow through the various projects.
Typical work Activities
Common tasks for the majority of
secretaries/administrators include
word processing, audio and copy
typing, letter writing, dealing with
telephone and email
enquiries, creating and maintaining
filing systems, keeping
diaries, arranging
meetings/appointments and
organizing travel for The Manager.
SPECIFIC DUTIES
Filing of Documents
Minutes • The Secretary may be the registered
agent with respect to the laws of the
• The secretary is responsible for jurisdiction.; the person upon whom
ensuring that accurate minutes of legal notice to the corporation is
meetings are taken and approved.. served, and responsible for ensuring
Requirements of minutes may vary that documents necessary to
with the jurisdiction but should maintain the corporation are filed.
include at a minimum:
Communication
Date, time, location of meeting;
list of those present and absent; • The Secretary ensures that proper
list of items discussed;
notification is given of directors' and
list of reports presented;
members' meetings as specified in
the bylaws. The Secretary manages
Text of motions presented and
description of their disposition. the general correspondence of the
Board of Directors except for such
correspondence assigned to others.
PERSONALITY TRAITS
REQUIRED
Ability to build goodwill
• A loyal secretary should believe in the company as • Since the secretary often speaks for her boss, she
a whole –in its objectives and its management. should communicate her ideas effectively.
• As an assistant to the executive, the • The word “tact” means doing and saying the
secretary should be a “model” because of right thing at the right time and in the right
her attitude, work habits, and the way she place.
interprets the rules and regulations of the
company will influence the attitude of the
other members of the organization.
• She should not only know the right thing to
say and do, but equally important is knowing
how and where to do it.
PERSONALITY TRAITS
REQUIRED
Sense of moral value
• She should always look her best and presentable at all times
• She should show that she is an organized person by her appearance. This is obviously true because
how can you as a secretary organize your work properly if you can not even make yourself
presentable
• Jewelries and other accessories should be simple and well-coordinated with her basic wardrobe
CALL PEOPLE BY NAME • The sweetest music to anyone’s ears is the sound of his own
name.
BE FRIENDLY AND HELPFUL • If you would like to have friends, be friendly.
• There are three-sides to controversy: yours, the other fellow’s, and the
BE THOUGHTFUL OPINION OF OTHERS right one.
BE ALERT TO GIVE SERVICE • What counts most in life is what we do for others.
A key of Success is 99%
Attitude and 1% Altitude