Cauveriamma Mallengada

2300 Old Spanish Trail, Apartment #1105,

Houston, TX 77054
Home: 713-383-9396, Cell: 713-259-1353
sowmya09@hotmail.com, sowmya09@gmail.com

Objective: Seeking an internship/part-time position to enhance my experience and knowledge in the area of healthcare
administration.

Education
2005 – Present MHA, University of Houston, Clearlake, Houston.
Summer 2009 (Anticipated date of Graduation)

2003 – 2004 Postgraduate Diploma in Human Resource Management, Christ College, India.
Summer 2004. GPA: 3.11

1996 – 1999 B.S Biology, Mount Carmel College, Bangalore, India.

Summer 1999. GPA : 3.09

Computer Proficiency
Applications Oracle, MS Access, MS Office
Platforms Windows 9x/NT 4.0 Workstation, MS-DOS

Software Certification Course: 2 year Diploma at NIIT, India

Work Experience
2002 - 2003 Hong Kong and Shanghai Banking Corporation – Credit Cards Division, Bangalore, India.
Phone Banking Officer.
• Generate daily and monthly telecalling reports of phone banking officers.
• Achieve daily, monthly, individual and financial targets set by the bank (Over achieved target five times in tenure and
received the best caller award for the same)
• Ensure all activities at inbound desk were carried out as per turn around time.
• Handle closures and reversals of accounts, interact with walk-in customers and resolve their queries.
• Took up additional responsibility of mentoring new employees.
• Acquiring credit card payments from delinquent customers by telecalling, remind corporate customers about their dues.

Sept 2001 - Dec 2001 Talisma Corporation Private Limited, Bangalore, India.
Customer Support executive for Microsoft in Support Services Team
• Analyzed data and generated daily and weekly reports of team performance.
• Responsible for handling email queries from Microsoft customers.
• Achieved specific targets assigned on a daily and weekly basis.
• Adhered to quality standards prescribed and followed by Talisma.

1999 – 2000 Bharti Mobiles Limited, Bangalore, India.

Customer Support Executive
• Handled customer queries about cellular service, handsets, bill payments
• Responsible for front-end sales, customer retention.
• Handled complaints and suggestions from customers.
• Generated daily and monthly reports for sales and collections.
Projects
• June ’06 – till date: Internship at Methodist Hospital, Houston.
- Enhance the workflow of maintaining Employee Record files.
- Finding new ways to improve efficiency in the scanning of Employee Records.
Additional Information
1. Attended leadership workshops, leadership retreat and
outreach program (Houston Humane Society, Habitat for Humanity) – University of Houston, Clearlake, Houston.
2. Served as leader for the marketing team to market a new brand of apparel – Christ College, Bangalore, India.
3. Volunteer and organizer for inter-collegiate cultural program, Mount Carmel College, India.
4. Volunteer for the HSBC outreach program – “Educate the underprivileged and orphans”, HSBC, India.

Achievements