Professional Documents
Culture Documents
TEST QUESTIONS
True/False Questions
1. A new role of a manager will include having the ability to help the team become
better aware of how it operates.
(T, easy, p. 198-199)
2. Process skills are primarily used during the diagnostic stage of the OD program.
(F, easy, p. 199)
5. The roles group members act out will typically be carefully planned and designated
before a group meeting. The responsibility for making sure group members adhere to
their roles lies with the practitioner using process skills.
(F, easy, p. 200-201)
6. Group task functions include member behaviors that directly help the group solve its
task.
(T, easy, p. 201)
8. Effective groups are able to identify problems, examine possible actions, and make
decisions.
(T, easy, p. 202)
10. Group norms are usually dysfunctional as they inhibit members from expressing
themselves honestly. As a result, poorer quality group decisions are made.
(F, easy, p. 202-203)
11. It is not unusual at all for groups to have both formal and informal leaders. In fact, it
is common for the leadership function to be shared by a number of group members.
(T, easy, p. 203)
12. Process interventions are varied but the interventions never involve the practitioner in
the task of the group.
(T, easy, p. 203)
13. The manager using process interventions helps the group make decisions by
resolving any tie votes.
(F, easy, p. 203-204)
14. The practitioner using process skills should make an effort to avoid helping the group
understand the impact that leadership styles have upon the group.
(F, easy, p. 203-204)
15. Nonverbal communication should not be used in process interventions as this type of
communication is not as specific as the words a speaker uses.
(F, easy, p. 204)
16. The feelings of the speaker are rarely expressed in words but are often communicated
by the tone of voice, body posture, and facial expression. It is therefore important for
the practitioner using process skills to use these clues in listening.
(T, easy, p. 204)
17. An example of a process skill is to reflect feelings back to the speaker such as, “You
seem disturbed by what has been said.”
(T, easy, p. 204)
18. Coaching and counseling are normally not appropriate interventions for a manager to
make.
(F, easy, p. 204-205)
19. Process skills, because of their delicate and personal nature, should be used only by
the manager or practitioner and not group members.
(F, easy, p. 205)
20. One of the better methods to learn how to give process observations is through
observing someone else giving process observations.
(T, easy, p. 205)
22. When a manager makes a structural suggestion, he or she puts forward ideas on how
the work flow can be organized.
(T, easy, p. 205)
23. Process interventions are widely used by OD practitioners though their use by
managers and leaders has rarely been reported.
(T, easy, p. 205-206)
24. The results of process interventions have been well documented largely because of
the relative ease of measuring results associated with this type of intervention.
(F, easy, p. 205-206)
Multiple-Choice Questions
31. Which of the following areas does an OD practitioner using process interventions
NOT participate?
a. making group decisions
b. understanding the impact of leadership styles
c. helping group members understand how they make decisions
d. observing patterns of communications
e. helping the group make decisions by conducting fair voting on group
decisions
(a, moderate, p. 200-203)
34. Member behaviors that directly help the group solve its problem _____.
a. include harmonizing and compromising behavior
b. are maintenance functions
c. are not appropriate member roles
d. should be practiced primarily by the formal leader
e. are referred to as task functions
(e, moderate, p. 201-202)
41. The types of process interventions that may be used include _____.
a. reflecting feelings
b. providing instructions on how to do a task
c. practicing democratic principles by taking a vote to determine how the
group will decide
d. all of the above
e. none of the above
(a, moderate, p. 203-205)
43. It is important for the manager or practitioner to reflect back feelings to the speaker
as it _____.
a. builds positive relations with the speaker
b. allows the practitioner to suggest better ways for the speaker to handle
his or her problems
c. improves the speaker’s public speaking ability
d. helps the speaker to learn to solve his or her problems
e. answers c and d
(d, moderate, p. 204)
352 Chapter 8 Process Intervention Skills
Copyright ©2011 Pearson Education, Inc. Publishing as Prentice Hall
44. Process interventions involve which one of the following?
a. encouraging the listener to speak concisely
b. feeding back the feeling and content of the speaker
c. listening and feeding back the precise message
d. telling the speaker how to improve his or her delivery
e. answers a and d
(b, moderate, p. 203-205)
49. Explain the five areas of group process that process interventions deal with.
Task functions are those member functions or roles that pertain to directly helping
the group solve its task. Examples include asking questions of clarification and
suggesting the goal of the group. Maintenance functions on the other hand are those
behaviors that help the group grow and improve interpersonal relationships between
members. The functions do not directly influence the task of the group. Examples
of maintenance functions include encouraging other group members to speak and
encouraging members to work more harmoniously with one another.
(p. 188-9)