sl.

No Month customer Nature of complaint correction action

1 April ITL stem over size

2 Railways seat burnt
Improper induction
3 May Cummins hardening
4 Defence Crack on stelllite seat
5 June Escorts Valve broken
6 Defence valve body jammed
7 July Valve broken
8 chamfer missing
9 Valve broken
proess missing (seat
grinding and Tip end
10 grinding )
11
status
 Customer complaints - Customer wise/defect wise
customer Details 2007 - 2008
Apr'07 May'07 Jun'07 July'07 Aug'07 Sept'07 Oct'07 Nov'07 Dec'07 Jan'08 Feb'08 Mar'08 Total
No.of complaint 0 0 0 0 0 0 0 0 0 0 0 0 0
Ashok Leyland
Reason
Housr
No.of complaint 0 1 0 1 3 3 3 0 0 1 0 2 14
1.Keepr 1.stem run out Groove
groove high more 2. Groove angle ,chamfer
improper 2. stem angle variation. 3. and surface
Chamfer Crack on valve broken,
Cummins Reason induction diameter high under cutstem finish out of spec
missing face wrong part nos.
hardening .3Mix up radius variation in 2832

No.of complaint 0 1 1(7) 0 0 0 0 1 0 0 1 0 3

Engine factory
Crack on valve body stem over
Reason cut mark
stellite seat jammed size

No.of complaint 0 1 (5) 0 0 0 0 0 0 0 0 0 0 0

Escorts
Reason valve broken

No.of complaint 1 1 (6) 0 0 0 0 0 0 0 0 0 1

ITL
Reason
Stem over valve
size broken
No.of complaint 1 1
Railways Weld
brk Reason FW brk

No.of complaint 0
Railways -Neck
Brk Valve disc
Reason valve broken
burnt

No.of complaint 1 1 (8) 1

Souther Agro

No.of complaint 0 3 3

Maruti
Groove form not
Tip buldging ok, end buldging,
without groove

No.of complaint 0 0 0 0 0 0 0 0 1 1

Forace motors Groove

depth low

No.of complaint 0 0 0 2 0 0 0 0 2

John deer Tip end Grinding

Reason missing &Seat
grinding Missing

Total 2 2 2 3 3 3 3 1 1 1 2 5 28