Statflo Calling Scripts

Use this as a guide to have effective conversations with your Statflo leads

1st Call (Customer picks up)

Hello [Customer Name], this is [Rep name] from Rogers and I am at [Store
name]. I am calling you today to let you know we appreciate your loyalty and
have exclusive offers for you. I would love to connect with you instore to
review your offers, what day or time works best for you?
I work on Tuesday, Wednesday and Saturday (book the appointment). I will
send a follow up text with our appointment time and date!
Again, I’m [Rep name], can't wait to see you and explore your options.

Voicemail

Hi [Customer Name], it's [Rep name] from Rogers and I am at [Store Name]. I
know your time is valuable, just wanted to connect with you to discuss
exclusive offers available to our loyal customers. I'll send you a quick text and
try calling you again later today.

How to handle: “Tell me about these offers” responses

For your privacy and safety, we require you to come into the store. This will
allow us to validate you and provide the best tailored solution just for you.
.

Tips
• Remind yourself: “You are not trying to sell over the phone” Your goal is to drive traffic to your store by
helping customers discover better value.
• Smile! This will change your tone and often people can tell if you are smiling (even over the phone!)
• Keep it short! Respect the customer’s time
• Be ready to book an appointment by knowing your foreseeable schedule before calling
• Leverage texting as a follow up! The combination of calling & texting will generate trust.
• Be yourself! Allow your natural charisma show! A friendly connection will drive more customer engagement!
Statflo Calling Scripts
Use this as a guide to have effective conversations with your Statflo leads

1st Call (Customer picks up)

Hello [Customer Name], this is [Rep name] from Fido and I am at [Store name].
I am calling you today to let you know we appreciate your loyalty and have
exclusive offers for you. I would love to connect with you instore to review
your offers, what day or time works best for you?
I work on Tuesday, Wednesday and Saturday (book the appointment). I will
send a follow up text with our appointment time and date!
Again, I’m [Rep name], can't wait to see you and explore your options.

Voicemail

Hi [Customer Name], it's [Rep name] from Fido and I am at [Store Name]. I
know your time is valuable, just wanted to connect with you to discuss
exclusive offers available to our loyal customers. I'll send you a quick text and
try calling you again later today.
.

How to handle: “Tell me about these offers” responses

For your privacy and safety, we require you to come into the store. This will
allow us to validate you and provide the best tailored solution just for you.
.

Tips
• Remind yourself: “You are not trying to sell over the phone” Your goal is to drive traffic to your store by
helping customers discover better value.
• Smile! This will change your tone and often people can tell if you are smiling (even over the phone!)
• Keep it short! Respect the customer’s time
• Be ready to book an appointment by knowing your foreseeable schedule before calling
• Leverage texting as a follow up! The combination of calling & texting will generate trust.
• Be yourself! Allow your natural charisma show! A friendly connection will drive more customer engagement!