Assignment Cover Sheet

Programme Bachelor of Business Administration

Module Name Business Communication
Assignment Number 1
Surname Scheepers
First Name/S Delayno Sylvester
Student Number 22344813
Date Submitted 05 September 2023
Postal Address 14 Natalia Place, Ext 6 Eldorado Park,
Johannesburg, 1811
E-MAIL
myregent email address
22344813@myregent.ac.za

E-Mail delayno@gla.co.za
(Alternate email address)

Contact Numbers Cell: 0643644856

Home:
Work: 0119198136
Alternate contact:
Name: Althea Scheepers
Relationship: Sister
Contact number: 0632973043

I __Delayno Sylvester Scheepers__ ID/Passport No._9109295039085 hereby confirm that the

assignment submitted herein is my own original work.
Date: ____05 September 2023__________________
FOR OFFICE USE ONLY
Marks per question (Q)
Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q9 Q10

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Question One

The Johari Window model was developed in 1955 by psychologists Josph Luft and Harry
Ingham. It is used to improve self-awareness and personal development; it helps people to get
an understanding of other people. The benefits of using the Johari Window model within the
corporate environment are, it builds trust amongst colleagues and improves communication.
The Johari Window model consists of four quadrants which are as follows:

Open Self: Blind Self:

Information or things about yourself that is
known to yourself and others, it can include
your skills, behaviour, public history, et
cetera.
Hidden Self:
Information or things about yourself that is
known to yourself and unknown to others, it
can include your behaviours, fears, and
insecurities that you don’t wish share with
others.
Information or things about yourself that is
known to others but unknown to yourself,
e.g., your team members might notice that
you don’t like to delegate tasks, until the
deadline is near.
Unknown Self:
Information or things about yourself that is
unknown to yourself and others, it can
include undiscovered talent or subconscious
motives, et cetera.

Question Two

From: Delayno@gla.co.za
Sent: Monday, 04 September 2023 11:16
To: peter@gla.co.za; john@gla.co.za; Katie@gla.co.za
jacky@gla.co.za; adam@gla.co.za; kelsay@gla.co.za; kim@gla.co.za; amy@gla.co.za;
Subject: Team Celebration 8th September 2023.

Good day, Team,

I trust this email finds you well. It is with great pleasure that I write to you.

I am delighted to inform you that our hard work and dedication has paid off not only did we
reach our sales target, but we have exceeded it.

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I would like to thank each and every one for their contributions of hard work, without these
contributions our success would not be possible.
Together we have achieved remarkable success which showcased our team spirit.

We are going to celebrate our success on Friday the 8th of September 2023 at the office.
The celebration will start 10 am, please ensure all urgent tasks are completed before hand.
We will have a guest speaker, lunch and beverages will be served.
If you have any specific dietary requirements, please let me know by Wednesday 6th of
September 2023, or your needs will not be catered for on the day.

Please be encouraged to keep your dress code professional. (No revealing clothing i.e., shorts,
miniskirts, and short dresses are not allowed.)

Once again I would like to say kudos to you all, looking forward to celebrating our success.

Kind Regards
Delayno Scheepers.

Question Three

3.1. In South Africa most businesses are culturally diverse, we have eleven official languages
with all these languages comes different cultural rules. The connection between language and
culture are intertwined. When communicating verbally with people from different cultures, one
should take the following into consideration:
• Know your audience, what ages are they? what are their levels of education? what are
their cultural backgrounds? et cetera.
• Speak clearly and audibly, be mindful of the pace you are speaking at. People with
different accents pronounce words differently.
• Avoid the use of idioms, not everyone understands these non-literal meaning
statements, idioms can be specific cultural references which require knowledge requires
of the culture.
• Avoid using humour it can be easily misinterpreted.
• Hand gestures may have different meanings in different cultures.
• When communicating verbally with people from the different cultures avoid using
ambiguous phrases.

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When using written communication to exchange information with people from a different culture,
one should take the following into consideration:
• Writing in a simple format and using succinct words making it easier for your audience to
read and understand.
• Avoid using ambiguous statements it can be misinterpreted.
• Use language that is clear and concise.
• Avoid using humour it can be easily misinterpreted.
• Be mindful of your tone.

3.2. “Social media has materially changed the way in which people communicate. Social media
affords people readily and easily usable ways to stay in touch with family, friends, colleagues,
and co-workers, including the ability to rapidly share information and commentary. Business
today is also taking advantage of social media – for marketing, management, and human
resource purposes” Cavico (2013). The increasing use of social media within the business in
environment may provide challenging task businesses to manage.
Below is a list of the potential risks of using social media within the business environment.
• The misuse of social media for personal pleasure during working hours may lead to
employees missing deadlines or being less productive.
• Using the organisation’s resources e.g., computers and cell phones for personal use of
social media can be seen as a risk, if employee clicks on link to a different website which
is unsecured can expose the organisation risks of be hacked.
• Employees can use the company’s name and logo for their personal gain.
• Employees can post or repost comments that are seen as offensive.
• Employees can misrepresent themselves as employee of the organisation e.g., his/her
job title is a contact centre agent however stated on his/her social media profile that
he/she is the contact centre manager.
• An employee may watch or engage in inappropriate/non-work-related activities.
• Some legislations could be violated, such as the POPI Act in organisations that deal
with sensitive details of clients.
• Employees could unwittingly endorse their employer’s competitor, which could be
viewed as a conflict of interest.

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Bibliography

Cavico, F.J., Mujtaba, B. G., Muffler, S. C., Samuel, M. (2013). Social Media and the
Workplace: Legal, Ethical, and Practical Considerations for Management. Journal of Law,
Policy, and Globalization, 12(2224-3240), 1

2021. Business Communication 101. Regent Business School

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