User Manual

SafeLink for Windows

ASSA ABLOY Hospitality 1

 Copyrights
The information in this document is subject to change at the sole discretion of
ASSA ABLOY without notice.

Any use, operation or repair in contravention of this document is at your own risk.
ASSA ABLOY does not assume any responsibility for incidental or consequential
damages arising from the use of this manual.

All information and drawings in this document are the property of ASSA ABLOY.
Unauthorized use and reproduction is prohibited.

VingCard and Elsafe are registered trademarks of ASSA ABLOY.

ASSA ABLOY Hospitality 2

 Table of contents
1. Introduction
................................................................................................5
1.1 PC requirements
.......................................................................................................................... 5
1.2 Terminology
.......................................................................................................................... 5
1.3 Checklist
..........................................................................................................................
before start 6

2. To install the software

................................................................................................7
2.1 To install
..........................................................................................................................
the software and Safe Interface USB 7
2.2 To..........................................................................................................................
install the Safe Interface USB 10

3. To ................................................................................................11
start and exit from the software
3.1 To..........................................................................................................................
start the software 11
3.2 To..........................................................................................................................
exit from the software 12
3.3 Password
..........................................................................................................................
protection 12

4. To ................................................................................................13
connect to safe

5. Setup of SafeLink for Windows

................................................................................................14
5.1 Introduction
.......................................................................................................................... 14
5.2 To..........................................................................................................................
adjust the time 14
5.3 User
..........................................................................................................................
levels 15
5.4 User
..........................................................................................................................
administration 16
5.4.1 To add a user
............................................................................................................................ 16
5.4.2 To edit a user
............................................................................................................................ 17
5.4.3 To deactivate a user
............................................................................................................................ 17
5.4.4 To reactivate a deactivated user
............................................................................................................................ 18
5.4.5 To print a user list
............................................................................................................................ 18
5.5 System
..........................................................................................................................
setup 19

6. To ................................................................................................20
commission/program the safes
6.1 Installation
..........................................................................................................................
configuration 20
6.2 Install
..........................................................................................................................
room 21
6.3 Safe
..........................................................................................................................
configuration 22
6.3.1 PHI/II
............................................................................................................................ 24
6.3.2 PHIII
............................................................................................................................ 25

7. To ................................................................................................27
display information about safe and SafeLink

8. To ................................................................................................28
display and print events and configuration
8.1 To..........................................................................................................................
display safe events 28
8.2 To..........................................................................................................................
display safe configuration 29
8.3 To..........................................................................................................................
display SafeLink events 29

ASSA ABLOY Hospitality 3

 8.4 Printing
..........................................................................................................................
process 30
8.5 To..........................................................................................................................
save an event log etc 30
8.5.1 Safe event log
............................................................................................................................ 31
8.5.2 SafeLink activity log
............................................................................................................................ 32

9. To ................................................................................................32
service open a safe

10. To decode a safe

................................................................................................33

11. Troubleshooting and maintenance

................................................................................................34
11.1 Troubleshooting
.......................................................................................................................... 34
11.2 Backup
.......................................................................................................................... 36
11.3 Restore
.......................................................................................................................... 37

12. Firmware upgrade

................................................................................................37

Appendix: System events

................................................................................................38

ASSA ABLOY Hospitality 4

 1. Introduction
The software SafeLink for Windows, together with the Safe Interface USB which is
shown in the below picture, can be used for operations on safes such as
commissioning
reading out events
service opening etc

SafeLink for Windows can be run on a service PC or service tablet offered by ASSA
ABLOY Hospitality, or on any standard laptop or tablet meeting the requirements
in section 1.1 below. From now on in this manual, 'PC' will be used for all variants.

Safe Interface USB

Safe Interface USB
with extension cable

Note: PHIII front PCBAs (PCB Assembly) 252-8406 and 252-8416 show unique error/
service notifications according to the document Notifications on safe display.

1.1 PC requirements
Operating system Windows 8.1 Professional or later
USB port 1 USB port 2.0 or newer

1.2 Terminology
User code (guest code) 4- or 6-digit code chosen by the user in order to lock and unlock the safe.
Service Device A Service Device is a tool which allows you to unlock a safe in case:
user has forgotten his/her code
guest has checked out without unlocking the safe
kids have been playing and accidentally locked the safe
batteries in safe are dead
Depending on type of Service Device, you also have the possibility to:
view and print event log (audit trail)
administer users and passwords/PIN codes
program safe’s memory
use rental system (Code Activator)
Table continues on next page

ASSA ABLOY Hospitality 5 66 1100 035-1

 Service Opening Procedure when using a Service Device to unlock a safe; see chapter 9
for more information.
Service Code This is a code which is programmed into the safe and into the memory
of the Service Device. A Service Opening will only be possible if the
code in safe and Service Device are identical.

Safe: At delivery, the safe has a default Service Code. When setting
room number in the safe, the Service Code will be set to the hotel's
unique Service Code.

Service Device: The Service Code in the Service Device will be set
when keying in the License Code.
Decoding In case the Service Code in safe and Service Device are different,
the safe can be unlocked by a Decoding procedure. This procedure
is performed by logging into the service portal; see separate instruction for
the service portal with details about Decoding. Until end of May 2018, it is
also possible to perform Decoding in the web site My ASSA ABLOY
hospitality.

After a successful Decoding, the safe’s Service Code will automatically

be set to the hotel's unique Service Code.
User The user name of an authorized hotel security person
Password The password corresponding to a user name
License Code This is a code needed to complete the SafeLink for Windows software
installation. The License Code contains encrypted data like System Number
and Service Code.

The License Code should be kept securely to avoid any misuse. The Hotel
Manager, or other person selected by the Hotel Manager to be responsible
for adding and organizing users in the SafeLink for Windows software,
should take care of the License Code. If the License Code is lost or
possibly stolen, please contact your local ASSA ABLOY Hospitality
distributor to achieve a new one.
System Number / This is a unique number for each hotel. Through the System Number,
Hotel ID ASSA ABLOY Hospitality can find all information about Service Devices
and Service Codes at the hotel. This number should be kept securely
and be referred to on any additional orders.

1.3 Checklist before start

SafeLink for Windows software must be installed; see chapter 2. For computer
requirements, see above. Note: A valid license code is required to install the
SafeLink for Windows software.
A valid password is required to log on to the SafeLink for Windows software;
see chapter 3.
Make sure that the time in the SafeLink for Windows software is correct;
see section 5.2.
A Safe Interface USB (see picture here) is required for communication between
the safe and the SafeLink for Windows software.
Before taking the safes and SafeLink for Windows software into normal use, they
must be set up properly to make sure that all operations between them will run
smoothly. SafeLink for Windows setup operations are described in chapter 5,
while programming of safes is found in chapter 6. Note: Backup made in an
older SafeLink for Windows version must be restored if you want to keep
old settings and users.
For printing of event logs or safe configuration, see chapter 8.

ASSA ABLOY Hospitality 6 66 1100 035-1

 2. To install the software and
Safe Interface USB
Important: To avoid compability issues, we strongly advise to make a backup of
existing database and remove any older version of SafeLink for Windows before
following the installation steps below.

2.1 To install the software

Important: To avoid compability issues, we strongly advise to make a backup
of existing database and remove any older version of SafeLink for Windows before
following the installation steps below:
1. Double click on SafeLink vx.xx Setup.exe.
2. Depending on firewall, the application might
be blocked. If any of the two messages 'Application
blocked' to the left are shown (the first one if
the application has never been installed before,
the second one if the installation has previously
been blocked).
- if the application has not been previously
installed, mark the radio button 'I trust
the application. Let it continue.'
- if the application has previously been
blocked, click the link 'change the
application permissions'.

3. When the application has been allowed,

the message to the left is shown.

ASSA ABLOY Hospitality 7 66 1100 035-1

 4. In the Welcome dialog, click Next.

5. If a previous installation is detected, follow the

instruction in the message which is shown.

6. In the Ready to Install dialog, click Next.

7. A message that License Code is required will

be shown; make sure that you have the code
ready at hand and then click I Have My License
Code Ready.

8. The installation will start.

ASSA ABLOY Hospitality 8 66 1100 035-1

 9. In the License Code dialog: key in
the license code (20 digits) manually,
or if you have it in a document or e-mail,
copy it and click Paste from Clipboard.
10.Click Next.

Note: The License Code should be kept

securely by the Hotel Manager or other
person selected by the Hotel Manager to
be responsible for adding and organizing
users in the SafeLink for Windows software.

11.In the USB Safe Interface Drivers dialog, follow

the instruction on
the screen and then click Next.

12.In the Installation Finished dialog, click Finish.

ASSA ABLOY Hospitality 9 66 1100 035-1

 2.2 To install the Safe Interface USB

1. When connecting the

Safe Interface USB
to the service tablet/
laptop for the first time,
the dialog Installing
device is shown.

2. Open the Device

Manager to see what
USB serial port that
is used for the Safe
Interface USB.

ASSA ABLOY Hospitality 10 66 1100 035-1

 3. To start and exit from the software

3.1 To start the software

1. Open SafeLink from the Start menu, or double click
on the shortcut icon.

2. If this is the first installation of any SafeLink for Windows

software on the PC, or if you selected to overwrite or
not use the old database, the screen to the left will
be displayed. Type in a password which is selected
by the Hotel Manager and needs to be reconfirmed.
Note: Make sure to remember this Hotel Manager
password, which must be kept securely and only be
used by the person responsible for administrating
users. If this password is lost, the SafeLink for
Windows software needs to be re-installed
(see chapter 2) and a new password be selected.

3. To log in, enter the password and click OK.

Note: The S/N up to the right in the dialog is shown for

internal testing only; each user will have a different S/N
(depending on their assigned License Code).

4. If the dialog shown to the left appears: make sure

that the Safe Interface USB is inserted properly into
the service contact of the safe and then click Retry
Log On, or select Continue to work offline.

Note: If Retry Log On does not work and communication

with safe is required: choose Continue and follow the
procedure described in section 5.5 to choose a COM port.

ASSA ABLOY Hospitality 11 66 1100 035-1

 3.2 To exit from the software

1. In the main menu, click Exit down to the right.

2. By marking the 'Logout only' checkbox, SafeLink

for Windows will go back to the logon window and
prompt for your password. If you leave it unchecked,
the SafeLink for Windows software must be restarted
the next time you use it.

3.3 Password protection

To maintain the highest level of security and traceability, each person (user) having
access to the SafeLink for Windows software must have an individual password.

ASSA ABLOY Hospitality 12 66 1100 035-1

 4. To connect to safe
The Safe Interface USB can be used with all safes that have a mini-DIN connector,
i.e. all models of Zenith, Infinity, Sentinel and Xtra.

Note: The below pictures show Sentinel II, but the same principle applies for all
models mentioned above.

1. Important: Start by touching a steel part of the door to discharge any

static electricity.

2. Remove the protection cap from the service contact.

3. Connect the Safe Interface USB carefully to the safe.

Make sure that the "thumbgroove" is facing upwards.
When connecting to a digital safe with PH III electronics,
USb will be displayed on the safe.

Note: If you touch any of the keys on the safe, and Ser
or “…” is displayed, disconnect and reconnect the Safe
Interface USB.

4. Double click on the SafeLink software shortcut icon.

5. Log on to the software.
6. Important: When you disconnect the Safe Interface USB after having
performed all desired SafeLink for Windows operations, make sure that
the protection cap of the safe is refitted completely.

ASSA ABLOY Hospitality 13 66 1100 035-1

 5. Setup of SafeLink for Windows

5.1 Introduction
For security reasons, the SafeLink for Windows software must be adapted to each hotel.
To maintain a high level of security, each person who is allowed to use the SafeLink for
Windows software must have a unique password. At least one person at the hotel must
be in charge of the SafeLink for Windows software administration. This person will be a
user at Hotel Manager level and must handle:
User administration (see sections 5.3 and 5.4)
Installation configuration (see section 6.1)
Backup of the SafeLink for Windows setup, including user information (see section 11.2)

Always remember to:

Fill in the LogBook whenever a service opening or decoding is performed.
Exit from the SafeLink for Windows software after having performed the
desired operation(s) in it.
Store the Safe Interface USB in a safe place.

5.2 To adjust the time

Safes with event log have an internal clock to provide date and time stamps for the event log.
This clock is checked against the SafeLink for Windows software time during each logon; it is
therefore of great importance that the SafeLink for Windows software time (same as the PC
time where the SafeLink for Windows software is installed) is correct.

1. Double click on the SafeLink 3. If the time in the safe differs from the
shortcut icon to start the software. time in the software, the above dialog
2. Enter your password. will be shown. Click Yes to set the
correct time in the safe.

ASSA ABLOY Hospitality 14 66 1100 035-1

 5.3 User levels
The user(s) with Hotel Manager status is responsible for administration of users
and passwords (see section 5.4), and also of SafeLink for Windows software setup
(see section 5.5). The Hotel Manager will in turn get his/her SafeLink for Windows
password from the local ASSA ABLOY Hospitality distributor.

Note: It is very important to keep up a good system for user administration,

and keep the list of users up to date. Make a backup copy of the user database
every time it is changed; see section 11.2 for details.

The SafeLink for Windows software has four user levels for normal use; see table
below for more information.

Operation User levels

Supervisor Installer Hotel Hotel
Manager Security
This is the top user level;
contact your ASSA ABLOY
Hospitality representative
for details.
Service Open Yes Yes Yes
System: User Admin No Yes No
System: Safe Config PH3 No No No
System: Installation No Yes No
Config.
System: Backup/Restore No Yes No
Events: Safe Events No Yes Yes
Events: Safe Configuration Yes Yes Yes
Events: SafeLink Events No Yes No
Info: Language Yes Yes Yes
Info: Interface Info Yes Yes Yes
Info: Detailed Safe Info Yes Yes Yes
Info: Upgrade Safe Yes No No
Install Room Yes No No

ASSA ABLOY Hospitality 15 66 1100 035-1

 5.4 User administration
5.4.1 To add a user
1. Double click on the SafeLink shortcut icon to start the software.
2. Enter your password.
5. Select User Setup.
8. Enter a user name and
click OK.
ASSA ABLOY Hospitality
3. Select System.
6. Click New to add a user.
9. Write down the password
and store it securely.
Note: Passwords can
only be displayed once.
10. Click OK to go back.
16
4. Select User Admin.
7. Select user level and click OK.
11.Repeat steps 6-10 to add
more users or click Back
to exit.
12.Make a backup copy every time
the user database is changed;
see section 11.2 for details.
66 1100 035-1
 5.4.2 To edit a user
To change user level and/or password, follow the steps below:

1. Perform steps 1-5 4. Select the new desired 5. Click Yes to change
in section 5.4.1. user level and click OK. password.
2. Select the user
you want to edit.
3. Click Edit.

6. Click OK to accept the 7. Repeat steps 1-6 to edit more users, or click Back to exit.
new password, or Cancel 8. Make a backup copy every time the user database
to reject. is changed; see section 11.2 for details.

5.4.3 To deactivate a user

If a user is deactivated, his/her password will no longer be valid. It is however possible to later
reactivate the deactivated user again; see section 5.4.4.

1. Select the user you 3. Confirm by clicking Yes.

want to deactivate. 4. The user will be greyed out in the user setup list.
2. Click Delete. 5. Make a backup copy every time the user database
is changed; see section 11.2 for details.

ASSA ABLOY Hospitality 17 66 1100 035-1

 5.4.4 To reactivate a deactivated user
If a user is deactivated according to section 5.4.3, the user is not erased from the
user list; instead the user name will be greyed out and the password for the user
will not work. It is however possible to reactivate the user again.

1. Select the deactivated user 3. Unmark the checkbox Delete User

you want to reactivate. and click OK.
2. Click Edit. 4. Make a backup copy every time
the user database is changed;
see section 11.2 for details.

5.4.5 To print a user list

To keep good record of the employees allowed to use the SafeLink for Windows
software, an updated list of users should be printed every time a user has been
added, deleted or edited. The list contains user name and level of user rights.
Deleted users are marked with an X. See section 8.4 for more information
regarding printer usage.

1. In the main menu, 2. Click User Admin. 3. Click Print Users.

click System. 4. Follow the procedure
described in section 8.4.

ASSA ABLOY Hospitality 18 66 1100 035-1

 5.5 System setup
Warning: Settings in System Setup are not to be changed without consulting
your local ASSA ABLOY Hospitality distributor. Incorrect settings might lead to
SafeLink for Windows malfunction.

Note: You must be logged in with a Hotel Manager password to access

System Setup.

1. Select System. 2. Select System 3. Under Ports, there are 4. Under Files there are
Setup by clicking settings for COM port settings for maximum
the icon marked and Print file which will size of log files and
with red above. normally be adapted name of installation
automatically. log file.
5. Settings under Logging should always be kept on the standard settings; do not change these.

ASSA ABLOY Hospitality 19 66 1100 035-1

 6. To commission/program the safes

When receiving a safe, it is normally in Transportation Mode; the safe appears

to be out of battery. Pressing any key except for RESET will not activate anything
in the display. Pressing RESET will display one dot “.” for 3 seconds in the display.
To activate the safe, the safe must be commissioned (programmed). This can be
done by use of SafeLink for Windows or PinKey on each safe. Note: Only users with
Supervisor or Installer level can commission safes. The procedure is to be carried out
in close cooperation with your local ASSA ABLOY Hospitality distributor.

The commissioning consists of the below steps:

1. Installation configuration; this is required before steps 2 and 3 are performed.
2. Setting of room number (all safes except for Old Classics); see section 6.2
for details.
3. If desired, safe configuration (all safes except for Old Classics); at delivery,
the safe is already configured with the parameters described in section 6.3,
default values according to the applicable section 6.3.1 or 6.3.2.

6.1 Installation configuration

1. Double click on the SafeLink shortcut icon to start the software.
2. Enter a valid password and click OK.

3. Select System. 4. Select 5. Mark the desired item(s)*. Install Room No.
Installation must be checked.
Config. 6. Click OK to store and approve.
7. Make a backup copy every time the installation
configuration is changed; see section 11.2 for
more information.
Note: If there is a request for adapting old safes to the SafeLink for Windows
software, these safes must be programmed to match the Service Code already
programmed in the software. For setup of the software for this operation,
you need to contact your local ASSA ABLOY Hospitality distributor.

*) Change serial number is only to be used if the inside or front PCBA has been changed. The serial
number stored in CPU should match the number found on the serial number label. This is essential for
Code Activator systems.

Change service code is applicable e.g. if a Service Device disappears/is stolen and the Service Code
needs to be changed.

ASSA ABLOY Hospitality 20 66 1100 035-1

 6.2 Install room
When performing Install Room on a safe, the following will happen to the safe:
Service Code is changed from Factory Code to the hotel's unique Service Code.
Safe is set into Normal Mode (activated for normal use).
Room number is assigned (for PHIII safes, the following applies: if a room number
is not set, the safe will not be taken out of Transportation Mode).

1. Connect to the safe as described in chapter 4.

2. Double click on the SafeLink shortcut icon.

3. Enter a Supervisor 4. Select Install 5. Enter room number. 8. Click OK to return

or Installer Room. 6. If serial number is to the main menu.
password. accessible, check the 9. exit from the
safe’s serial number program and
label and enter the disconnect the Safe
serial number here. Interface USB.
7. Click OK.

10. Lock and open the safe with 8888(88) to test it, then inspect the fastening,
appearance etc.
11. Fill in the Installation Registration Book, remember to comment any irregularities.
12. Go to the next safe and repeat this procedure. Installation is complete when this
procedure has been done to all safes in the property; also see tip below.

Tip: During the installation, a log showing the following information will be
generated in separate columns:
Hotel Name
Hotel ID
Serial number of safe
Room number
Time & date
These columns will be comma-separated and the file can be opened in a text editor
or imported into MS Excel (or other similar applications) for sorting and analysis.
The location of this log file is defined under System setup; see section 5.5 for
more information.

Note: The installation log file is by default stored in a folder C:\ProgramData\

Safelink\Log on your PC.

ASSA ABLOY Hospitality 21 66 1100 035-1

 6.3 Safe configuration

Note: If changes of the safe configuration are requested, please contact your
local ASSA ABLOY Hospitality representative for more details and assistance.

Note: For PHIII safes, only ASSA ABLOY Hospitality distributors with a
Supervisor password can change the safe configuration setup in the SafeLink
for Windows software. The section in the manual is only to inform the end user
about the possibilities.

Changing the safe configuration is done in two steps:

1. Changing the configuration setup in the SafeLink for Windows software;
connection to safe is not required.
Note: For PHIII safes, this can only be done by a Supervisor.
2. Uploading the new configuration to each safe; requires connection to safe.
Note: For PHIII safes, this can only be done by a Supervisor or Installer.

Options under safe configuration can be of software or hardware type; see table
on next page. Software options can be changed in all safes, while hardware options
require extra hardware components in the safe. Note: Be careful when changing
hardware options. Make sure the hardware is present and mounted correctly;
otherwise the safe may malfunction.

Option Description Available on Type

Infinity Digital
The tamper switch sets the safe in service mode
if the back cover is removed. This option prevents
Sentinel II
criminals from preparing the electronics for break-
Tamper (optional) HW
in. Important: The tamper switch must be mounted
inside the safe.
Zenith
(optional)
Beeper on/off Infinity
Beeper SW
Collection
Code + Lock
The door can lock without the door
Xtra II
being shut.
No door switch is needed.
Zenith
Shut + Code + Lock
If activated, the door must be shut before Infinity II SW
Locking the safe can be locked. The safe must have Digital
(for PHI/II: Shut/lock)
a door switch.
Code + Shut (AutoClose) Sentinel II
If activated, the safe will automatically lock Digital
when the door is shut. The safe must have
a door switch.
Guest Code Infinity
Choose between 4-and 6-digit SW
(for PHI/II: No. digits) Digital
Display Code All models
Display code on/off SW
(for PHI/II: Display) with display
Table continues on next page

ASSA ABLOY Hospitality 22 66 1100 035-1

 Option Description Available on Type

Silly codes allowed/not allowed. Silly codes are All Digital

Allow Silly Codes codes with equal or rising numbers, e.g. 0000 SW
Models
or 1234.

Inside light can be lit for 10-120 seconds when

the safe is opened. It is also possible to turn
the light off. The safe must have light mounted. Infinity
Note: Battery operated safes will only lit the light Sentinel
Inside light HW
for Xtra
10 seconds, regardless if the time is set to Zenith
something longer.

The can be reset instantly, after 10 minutes or All Digital

Reset Guest Code never when the safe is opened. SW
Models

Keypad light on/off

Backlight PHIII safes SW

If five different incorrect user codes are entered, the

All Digital
Incorr. User Code safe can either go into a 30 minutes countdown, or SW
delete the user code and go into service mode. Models

AC operated safes will behave like battery operated Infinity II with

safes if the configuration for Display Dimming
Display Dimming AC power SW
is OFF. supply

The Hotel Name can be entered in the SafeLink for

Windows software and will then be shown on event
Hotel Name SW
log printouts.

A 6-digit code to identify the hotel. The number

will be displayed in the safe's event log. Hotel ID
Hotel ID All models SW
is equal to the hotel's System Number.

The safe can be in different modes.

Available modes are:

Normal (standard setting)

The safe can be used by any guest.

Code Activator
This feature makes it possible to rent safes.
By setting the safe into CodeAct mode, the user
must pay for and enter an 8-digit activation code
to the safe before he/she can use the safe.
CodeAct Stored in safe
Safe Mode requires no additional HW in the safe, but is independantly SW
dependant on a PC-based administration system of safe model
Note: Code Activator will deactivate the safe on
the
end of the day. Code Activator (old) will
deactivate the safe on the set hour.

Demo (NOT FOR SAFES INSTALLED ON HOTELS)

The safe can be closed and opened only with 8’s;
this is only meant for demo purposes.

Retail (N/A)

ASSA ABLOY Hospitality 23 66 1100 035-1

 6.3.1 PHI/II

1. Double click on the 3. In the main menu, 4. Under System

SafeLink shortcut icon click System. Administration, click
to start the software. Safe Config PH1/PH2.
2. Enter your password.

5. In the Safe Config Setup dialog which is shown, choices for some parameters
can be made; see table in section 6.3. For more parameters, click the arrow
marked with red in the above picture; the dialog to the right will be shown.

Parameter Default Available choices

Tamper Not active Not active/Active
Beeper Yes Yes/No
Shut/lock Active Not active/Active
Auto close No Yes/No
SmAct rem. card No Yes/No
Display Yes Yes/No
Activator None None/Pin/SmAct
No. digits 4 4/6
Incorr. User Code Countdown Delete/Countdown
Incorr. Serv.Code Countdown Delete/Countdown
Allow silly codes Yes Yes/No

ASSA ABLOY Hospitality 24 66 1100 035-1

 6.3.2 PHIII

1. Double click on the 3. In the main menu, 4. Under System Administration,

SafeLink shortcut icon. click System. click Safe Config PH3.
2. Enter your password.

5. Make the applicable choices in the Safe Configuration dialog; see the above pictures.
6. Connect to the safe according to chapter 4.
Note: The parameters are described here. Default values and available alternatives are shown here.

7. Under the Hotel tab, 9. If the safe does not have

enter the Hotel Name;
if applicable, change the
Safe Mode.
8. Click Upload Safe Config.
support for one or more
of the chosen parameters,
a warning message as in
the above example will
be shown.

ASSA ABLOY Hospitality 25 66 1100 035-1

 Part 1 tab
Parameter Default Available choices
Tamper Active Active/Not active
Beeper Yes Yes/No
Locking Shut+Code+'Lock' Code+'Lock' / Shut+Code+'Lock' / Code+Shut (AutoClose)

Part 2 tab
Guest Code 4 digits 4 digits/6 digits
Display Code Yes Yes/No
Allow Silly Codes Yes Yes/No

Part 3 tab
Inside light 10 sec Off/10 sec/30 sec/60 sec/120 sec
Reset Guest Code 10 min Never/Instantly/10 min
Backlight Active Active/Not active
Incorr. User Code Countdown Delete/Countdown
Display Dimming Off On/Off

Hotel tab
Hotel Name

Hotel ID

Safe Mode Normal Normal/Demo/Retail/Code Activator (old)/Code Activator

ASSA ABLOY Hospitality 26 66 1100 035-1

 7. To display information about safe
and SafeLink for Windows
This feature provides important safe and SafeLink for Windows information and
information about the Safe Interface USB. In addition you can choose language
for the SafeLink for Windows software.

1. In the main menu, 2. Some details about 3. Under Detailed Safe

select Info. SafeLink for Windows Info the items safe
and the safe are model, room number,
displayed. For more serial number, HW and
detailed information, FW versions are listed.
click the requested
button.

4. Under Interface Info, 5. Select Language

you will find HW and if you would like to
FW details for the Safe change language.
Interface USB. Note:
The Safe Interface USB
must be connected to
a safe to display this
information.

ASSA ABLOY Hospitality 27 66 1100 035-1

 8. To display and print events and configuration
It is possible to display, print and save reports of events stored in each safe's
memory and of activities done by the SafeLink for Windows software. This is
for tracking purposes. Note: The events must be displayed in the software
before you can save them.

All software activities will be stored in a log file, by default at

C:\ProgramData\Safelink\Log, with:
- Log on time
- Log off time
- User name
- Operations performed during log on

All safes have a configuration setup (see section 6.3 for details) which can be
controlled by the SafeLink for Windows software. Sometimes this configuration
can be incorrectly set, causing the safe to malfunction. The software provides a
possibility to display, print and save the safe configuration for troubleshooting.

8.1 To display safe events

1. Connect to the safe as described in chapter 4.
2. Double click on the SafeLink shortcut icon.

3. Enter your password. 4. Select Events. 5. Select Safe Events.

6. The total number of safe events stored in the log is
displayed on top of the dialog. Select the number of
events you want to download.
7. If system events (only of interest for Technical support
etc) should be included, mark the checkbox 'Include
System Events'. See Appendix for details.
8. Click PgDn and PgUp to look
at the events.
9. For printing of events, see 8.4.
For saving of events, see 8.5.
10. Click Back to exit from the
event log.

ASSA ABLOY Hospitality 28 66 1100 035-1

 8.2 To display safe configuration

1. Enter your 2. Select Events. 3. Select Safe 4. Click PgDn and PgUp
password. Configuration. to look at the contents.
5. For printing of the
configuration, see
section 8.4. For saving
of the configuration,
see section 8.5.
6. Click Back to exit from
the event log.

8.3 To display SafeLink events

Note: Only Supervisor and Hotel Manager have access to this feature.

1. Enter your password. 2. Select Events. 3. Select SafeLink

Events.

4. Select the number of events 5. Click PgDn and PgUp to look at the events.
you want to display. The total 6. For printing of events, see section 8.4.
number of SafeLink events For saving of events, see section 8.5.
stored in the log is displayed. 7. Click Back to exit from the event log.

ASSA ABLOY Hospitality 29 66 1100 035-1

 8.4 Printing process

1. Make a download 3. A question 4. Choose printer 5. When the

as per 8.1, 8.2 about using and modify printing printing has
or 8.3. Windows settings, if desired; been successful,
2. Click the Printer printer will click OK. the above dialog
symbol on the be shown. will be shown;
window bar. click OK.

8.5 To save an event log etc

1. Download the requested 3. A file name will be suggested (a letter,

information as described in a number and date and time). The letters
chapter 8.1, 8.2 or 8.3 above. used as default are:
2. click the Save symbol on e: Safe Events
the window bar (marked s: SafeLink Events
with red in the above picture). c: Configuration
i: Detailed safe information
4. If desired, change the file name; click OK.
Note: Both the safe event log and the SafeLink activity log can provide evidence in
case of false allegations of theft from guests, and in case of staff members misusing
the Service Device. There are good examples of hotels/cruise ships disclaiming
responsibility for lost guest property because they could prove their innocence
based on event logs from their safes. If you in addition have door locks with event
log capabilities, you could use the two systems together and make the evidence even
better. Note: The safe's event log will also show how much the safes are being used
by the guests. Keep in mind that the safe event log depends on the room number
in each safe, so make sure that you program the safes correctly during installation.

ASSA ABLOY Hospitality 30 66 1100 035-1

 8.5.1 Safe event log
Event Description
Hotel Name For PHIII safes this is entered in the Hotel tab of the safe configuration dialog; see details here.
Hotel ID Hotel identification
Room No. Room number programmed into the safe's memory
Safe Model Safe's model name
Serial No. Safe's serial number
Last Service Open Time and date for the latest service opening with user ID
Last Tamper Time and date for the latest tamper switch activation
Last Mech. Open Time and date for the latest mechanical opening
Last Clear Memory Time and date for the latest clear memory
Operation hours Number of hours the safe has been operational
No. of Lockings Total number of locking since Clear Memory
No. of Service Openings Total number of service openings since Clear Memory
Readout time Time for when the safe's event log was downloaded
1) Normal locking of the safe by code, card or fingerprint depending on safe model
Locked
1) From here and downwards, all events are stored with time and date.

Unlocked Normal unlocking of the safe by code, card or fingerprint depending on safe model
Incorr. Guest Code Incorrect code entered by the user, code is recorded and shown in log
Five Incorrect Codes The user entered five different incorrect codes and set the safe in countdown or service mode
Service Opened The safe was service opened successfully
Service Open Error Service opening failed since the safe did not move the locking bolt/latch to open position
Decoded Safe was decoded
Service Code Changed Service code was changed
Incorr. Serv Code Someone tried to service open the safe with an incorrect service code
Service Countdown Someone entered five incorrect service codes setting the safe in countdown or service mode
Logon Someone logged on with a service unit; user ID stored in safe memory
Logoff Someone logged off with a service unit; user ID will be the same as the previous logon
Old Date/Time Internal safe clock was changed; this was the old date and time
New Date/Time Internal safe clock was changed; this was the new date and time
Time-out The safe was not locked within 5 seconds after the code was entered or card/fingerprint swept
Low Battery Safe electronics sensed that the batteries were low
Mechanically Opened The locking latch was moved mechanically without the safe running the motor
Tamper Activated Tamper switch was activated
Door Time-out The locking bolt/latch hit the frame during locking; after 2-3 seconds it automatically retracted
Configuration Changed Safe configuration was changed. There are two variants of this event; for PHIII boards
252-8404 and 252-8414, no configuration parameters are shown. For PHIII boards 252-8406
or 252-8416, the changed parameters are shown (name of the parameter and new parameter
value). The variant with parameters is named ’Config Changed’ and the variant without
parameters is called ’Configuration Changed’.
Cold Start The safe's microprocessor was restarted (this happens when safe looses power and gets it
back again; does not delete anything from the safe memory)
Bootloader When upgrading firmware in the safe, a bootloader event is stored. The bootloader event has
parameters showing what firmware versions the inside, the outside board and - if the safe is an
online safe - the online node had when the bootloader was called. When the firmware upgrade
is ready, a cold start is forced and the startup fw event (see below) is generated. A bootloader
event is always followed by a startup fw event. It is possible to see the firmware versions the
safe is upgraded to, as well as the firmware versions it is upgraded from.
Startup fw The safe has been cold started. The Startup fw event has parameters showing the firmware
versions for the inside, the outside board and - if the safe is an online safe - the online node.
This event uses the same parameters as the bootloader event (see above), i.e. also the startup
fw event shows what firmware versions the safe had when the bootloader was called.
Continued on next page

ASSA ABLOY Hospitality 31 66 1100 035-1

 Auto Relock Auto relock feature activated
Auto Relock Error Auto relock failed because of timeout for motor
Clear Memory Someone cleared the safe's memory; user ID will be shown in log

8.5.2 SafeLink activity log

Activity Description
"User name" logged in Someone logged in; the ID will show in the log
"User name" logged out Someone logged out; the ID will show in the log
Service Open A safe was service opened; room number stored in that safe's memory will show
Decode open Safe was decoded; room number stored in that safe's memory will show
Clear Memory Safe memory was cleared
Safe config. changed Safe configuration setup in SafeLink was changed
Service code changed Service code in "Service code config." changed
Illegal password Someone tried to log on with an incorrect password
Timeout Illegal password Someone entered five incorrect passwords and set the SafeLink software in countdown mode
System setup System setup was changed
Inst. Room The Install room function was used on a safe; the room number stored in the safe will show
Inst. config. changed The installation configuration in SafeLink was changed
New user
User Timeout changed
New User Activities related to changes in the user database and settings done under User Administration
User rights for
User "Username" deleted
User conf. changed

9. To service open a safe

Note: For Service Opening, each safe must have the Hotel Service code installed.
The Hotel Service Code consists of four digits numeric or six digits alphanumeric,

Old Classics:
Ranging from 0-9 and A-D

New Classics:
Ranging from 0-9 and A-F

Note: The C-Series New Classics is using a numeric Hotel Service Code, ranging
from 0-9. When the safes leave the factory, they have a preset Factory Service
Code installed. C-Series Factory Service code is 0000, while the rest of the models
has D00000. The Factory Service Codes must under no circumstances be used as
the Hotel Service Code since they are well known among many people, and constitute
a security risk. Service Opening of a safe is required if the guest has forgotten his/
her code, safe is locked by accident, left locked from the previous guest or safe is
out of power. To perform a service opening you need the SafeLink software, Safe
Interface USB and your personal password; see procedure on next page.

ASSA ABLOY Hospitality 32 66 1100 035-1

 1. Connect to the safe as described in chapter 4 and double click on the shortcut icon.

2. Enter your 3. If this screen 4. Select Service 5. Click OK when you

password appears, make Open. Note: If get a message that
and click OK. sure that Safe this procedure the Service Opening
Interface USB is is not able to is successful.
inserted properly open the safe,
into the service Decoding must
contact and click be performed
Connect to safe, instead; see
or select Continue chapter 10.
to work offline.

10. To decode a safe

If you try to service open a safe where the Service Code in the safe is not the same
as the Service Code in the Safe Interface USB, a Decoding procedure is required.
To perform this, you need the SafeLink software, the Safe Interface USB and access
to the service portal or to My ASSA ABLOY Hospitality web site (the latter will until
end of May 2018).
1. Connect to the safe as described in chapter 4.
2. Double click on the shortcut icon.

3. If the above error message 4.
is shown when trying to
Service Open according to
chapter 9, a Decoding
procedure must be
performed. Click Yes to
continue or No to cancel.
Click Yes to confirm that you 5. See Decoder version and
want to perform a Decoding. encrypted code on top of
Note: By proceeding, you the dialog which is shown
delete the existing Service after clicking Yes in step 4.
Code from the safe memory.
When this is done, the
Decoding must be completed
in order to enable normal
Service Opening again.

ASSA ABLOY Hospitality 33 66 1100 035-1

 6. Log in to the service portal (until end of May 2018 you can 11. When the above message
also use the My ASSA ABLOY Hospitality web site) and is shown, click OK.
follow the Decoding procedure there. 12. Click Exit in the SafeLink
7. Fill in the fields; see lower picture. main menu to quit the program.
8. Click DECODE. 13. Disconnect the Safe Interface
9. Enter the code you will get from the web site at USB from the safe and store
Enter Decoded Combination in the SafeLink it securely.
dialog which is shown at step 5.
10. Click OK in the SafeLink dialog.

11. Troubleshooting and maintenance

11.1 Troubleshooting

Symptom Cause Solution

Try to log on again, making

sure the password is entered
correctly. If password is
You tried to log on with
forgotten,a user on Hotel
an invalid password.
Manager level must change
it; see section 5.4.2 for more
information.

Table continues on next page

ASSA ABLOY Hospitality 34 66 1100 035-1

 Symptom Cause Solution
If you are going to
perform operations where
communication with a
safe is unnecessary,
press Continue to proceed.
The Safe Interface USB
could not establish
If communication with safe
communication with
is required, try Retry Log
the safe during logon.
On. If it does not work:
choose Continue and follow
the procedure described
in section 5.5 to choose
a COM port.

Safe could not Service

Open due to incorrect Decode the safe; see chapter
Service Code. 10 for details.

Retry Service Opening and

Locking mechanism got
wiggle the door while you
stuck during Service
see flashing lines in the
Opening.
safe display.

Exit from the SafeLink

Communication to safe was
software and retry logon.
disrupted when you were
If the problem persists: exit
logged on. This happens if
from the program, disconnect
safe batteries are low or
the Safe Interface USB, wait
you disconnect the Safe
for a moment before you
Interface USB.
reconnect and retry logon.

ASSA ABLOY Hospitality 35 66 1100 035-1

 11.2 Backup
It is highly recommended to do regular backup of users and settings.
The backup data will be stored on the location you select.
1. Connect to the safe as described in chapter 4.
2. Double click on the SafeLink shortcut icon.

3. Log on to the SafeLink 4. Tap System. 5. Click Backup Restore.

software with your
password.

6. A default directory for 8. Click Start to complete 9. Click OK and exit

backup is shown; if this the backup. the program.
should be changed, click
Change Directory and
choose a new location,
then click OK in the
Browse for folder
dialog. Note: Make
sure to store the backup
in a secure location.
If you need to reinstall
the software, all settings
and user information
can be restored from
the backup; see section
11.3.
7. click Backup.

ASSA ABLOY Hospitality 36 66 1100 035-1

 11.3 Restore
To restore e.g. of old users and settings, follow the steps below.

1. Connect to the safe as described in chapter 4.

2. Double click on the SafeLink shortcut icon.

3. Log on to the SafeLink 4. Tap System. 5. Click Backup Restore.

software with your
password.

6. In the Backup 7. Mark the applicable 9. When the above

directory dialog which backup file. message is shown,
is shown, click Restore. 8. Click Start. click OK and exit
the program.

12. Firmware upgrade

All safes with PH III electronics have the possibility to upgrade firmware on the
electronic boards in the safe. This operation can be useful e.g. if new features are
implemented in newer versions of firmware. If this is needed, please contact your
local ASSA ABLOY Hospitality contact for further instructions.

ASSA ABLOY Hospitality 37 66 1100 035-1

 Appendix: System events
When making a read-out of safe events according to section 8.1, it is possible to
choose to include all types of events or to exclude system events (which are only
of interest for technicians etc). The below table shows which event types that are
shown if the 'Include System Events' checkbox is marked/unmarked. To find out if
your safe has SADA or SADC firmware, follow the instruction in chapter 7 to view
Detailed Safe Info; see example below.

If the frontboard firmware is of SADA type, the version number starts with 1.
If the frontboard firmware is of SADC type, the version number starts with 2.

'Include System Events' 'Include System Events'

checkbox marked checkbox unmarked
# Event text SADAxxxx SADCxxxx SADAxxxx SADCxxxx
1 Locked X X X X
2 Unlocked X X X X
3 Service Opened X X X X
4 Decoded X X X X
5 Logon X X X X
6 Logoff X X

7 Low Battery X X X X
8 Mechanically Opened X X

9 Tamper Activated X X

10 Clear Memory X X

11 Incorr. Guest Code X X X X

12 Service Open Error X X

13 Incorr. Serv Code X X

14 Service Countdown X X

15 Time-out X X X X
16 Door Time-out X X X X
17 Service Code Changed X X

18 Old Date/Time X X X X
19 New Date/Time X X X X
20 Configuration Changed X

21 Cold Start X

22 Guest Code Countdown X X X X

23 Auto Relock X X

34 Startup fw X

35 Changed config X

36 Bootloader X

ASSA ABLOY Hospitality 38 66 1100 035-1

 ASSA ABLOY Hospitality APAC
E-mail: apac.hospitality@assaabloy.com
Phone: +65 6305 7670

ASSA ABLOY Hospitality EMEA

E-mail: emea.hospitality@assaabloy.com
Phone: +47 69 24 50 00

ASSA ABLOY Hospitality North America

E-mail: northam.hospitality@assaabloy.com
Phone: +1 972 907 2273

ASSA ABLOY Hospitality Latin America

E-mail: lam.hospitality@assaabloy.com
Phone: +52 55 36 40 12 00

www.assaabloyhospitality.com

ASSA ABLOY Hospitality 39