Best Practices:

On Time Reporting

The Anaheim Marriott follows these procedures

when an associate injury occurs.

 The associate and/or his/her manager goes to the Loss Prevention office
to report the injury.
 The Loss Prevention Officer on duty...
1. Calls Marriott's Claims Reporting to report the incident
2. Notifies the Manager on Duty (MOD)
 The MOD prepares a written report and a generic voice message, stating
"There was an associate incident and the appropriate management will be
notified."
 The MOD leaves a detailed voice message to the Hotel Executive
Committee and the Loss Prevention Leadership team using a distribution
list composed of these members.
This voice message contains the following information:
1. associate's name and department
2. type of injury, i.e., either an accident or a incident
3. when the injury occurred (especially important if the associate
delayed reporting the injury instead of reporting it on time or)
4. when the injury occurred
5. how the injury occurred
6. description of the treatment that the hotel provided (i.e., performed
basic first aid, sent the associate to a clinic, called emergency
medical assistance)
7. any time that was lost or when the associate is able to return to
work, if known

Submitted by:
Bernie Heimos,
Loss Prevention Supervisor
and the Staff at the
Anaheim Marriott
700 West Convention Way
Anaheim CA 92802
+1 (714) 703-3122
+1 (714) 703-3184 (fax)

Marriott International Confidential & Proprietary Information 1