BSB MGT 605 PROVIDE LEADERSHIP ACROSS THE ORGANISATION

Assessment Task 1

Max Lionel Realty (MLR)

Max Lionel Realty was founded in 2008 by property developer Max Lionel. The company

currently employs approximately 100 people, 80 of whom are licensed real estate agents. Through its

client agents, the organisation manages property sales rentals on behalf of a range of clients. The

organisation also separately engages in investment activities, such as property and land development.

Max Lionel Realty has been a member of the Real Estate Institute of Victoria (REIV) since 2008 and

proudly follows the REIV Code of Conduct.

There was an oily substance on the emergency exit stairwell that is quite hazardous and brought

about the risk of the client breaking her wrist. The substance posed a threat to the safety of the clients and

agents of Max Lionel Realty (MLR). The client who fell over the stairwell must have most likely stepped

on the oily substance. The oily substance must have been there for a longer time because normally the

main exit is used to leave the premises; unlike in this case where the client opted to leave in a hurry

through the emergency exit and fell. The cleaning staff must have been negligent because of the presence

of oil on the floor. Whether or not that the oily substance had been there for a while, it meant that the

floor attendant had not carried out their duty. The oil could cause a bigger risk and thus the floor should

be cleaned and inspected regularly to avoid any future accidents.

Incident report

DETAILS OF PERSON MAKING REPORT

PERSON MAKING REPORT

Name: Kiet

Position: Agent Job Title: __________________

DETAILS OF INCIDENT

Location: Max Lionel Realty (MLR) Describe what happened and how:

The exit door was blocked by boxes of paper.

 One of the agents heard calls for help, managed to open the exit and help the client.
 Not realizing what had happened, or the seriousness of the accident, the agent criticized the
Client’s high heels, implying that such a thing would never happen to a man. ‘Any sensible woman
Would take the lift’.
 The client was humiliated.
 The client was taken to the Royal Women’s Hospital by ambulance.

SUGGEST CORRECTIVE ACTIONS

The cleaning staff must have been negligent because of the presence of oil on the floor. Whether or not that
the oily substance had been there for a while, it meant that the floor attendant had not carried out their duty.
The oil could cause a bigger risk and thus the floor should be cleaned and inspected regularly to avoid any
future accidents.

WITNESSES

Name: Kim Sweeney

Position: GM manager

Sign: _____________Les G_______________ Date: ______________________________

Injury report

There was an oily substance on the emergency exit stairwell that is quite hazardous and brought

about the risk of the client breaking her wrist. The substance posed a threat to the safety of the clients and

agents of Max Lionel Realty (MLR). The client who fell over the stairwell must have most likely stepped

on the oily substance. The oily substance must have been there for a longer time because normally the

main exit is used to leave the premises; unlike in this case where the client opted to leave in a hurry

through the emergency exit and fell. The cleaning staff must have been negligent because of the presence

of oil on the floor. Whether or not that the oily substance had been there for a while, it meant that the

floor attendant had not carried out their duty. The oil could cause a bigger risk and thus the floor should

be cleaned and inspected regularly to avoid any future accidents.

Status:  Employee  Contractor  Other
Outcome:  Near miss  Injury
1. DETAILS OF INJURED PERSON

Name: MS Angela____________________ Phone: (H) 049288888 (W)

Address: 646 Barangaroo hairs St.___________________Sex:  M  F

_______________________________________________Date of birth: 10 /10/1999______

Job Title: sales person________________________________________________________

Start time: 13.00____________________________________ am  pm

Work arrangement:  Casual  Full-time  Part-time  Other

2. DETAILS OF INCIDENT

Date: 10/06 /2020_________________________ Time: 14.30 pm._______________

Location: Tenant’s residence

Describe what happened and how:

 Last Wednesday, a client, who was running late decided to leave through the
emergency exit and stairwell, falling and breaking her wrist.

 The exit door was blocked by boxes of paper.

3. DETAILS OF WITNESSES

Name: Ms. Nancy_____________________ Phone: (H) 043333333_____ (W)____________

Address: 033/13 Marickville___________________________________________________

__________________________________________________________________________
4. DETAILS OF INJURY

Nature of injury (e.g. burn, cut, sprain): break her wrist

Cause of injury (e.g. fall, grabbed by person): Fell down the stairwell at the emergency
exit

Location on body (e.g. back, left forearm): Wrist

5. TREATMENT ADMINISTERED

First aid given  Yes  No

First aider name: Mr. Rossi___________________________________________________

Treatment: _________________________________________________________________

Referred to:_________________________________________________________________
SECTIONS 6–9 MUST BE COMPLETED BY EMPLOYER

6. DID THE INJURED PERSON STOP WORK?

 Yes  No If yes, state date: for three weeks’ Time:__

Outcome:

 Treated by doctor  Hospitalized  Workers compensation claim

 Returned to normal work  Alternative duties

Rehabilitation
7. INCIDENT INVESTIGATION (comments to include causal factors):

As soon as the incident was caused, the management of the company got involved to
investigate the whole act. It was important at that time to highlight whether the injury
caused to the client was because of the company or not. The investigation reports stated that
a strange odour and an oily substance on the stairwell which lead to slippery and caused this
incident. Therefore, the company is liable to compensate the client for her injury.

8. RISK ASSESSMENT

Likelihood of recurrence: high likelihood

Severity of outcome: It could have caused serious damage or even the death of the
employee- HIGH severity

Level of risk: High Risk Rate

9. ACTIONS TO PREVENT RECURRENCE

Action By whom By when Date completed

Remove all the Manager As soon as any of 10/07/2020
substances on the the client complains
stairwell and assign about any unusual
someone to keep it demand from any
clean to avoid and employee of the
accident which can company
occur in the future.

10. ACTIONS COMPLETED

Signed (Manager):___________________________________________________________

Title: Date:__________________

 Feedback to person involved Date:__________________

11. REVIEW COMMENTS

WHS committee / staff meeting:________________________________________________

Reviewed by site Manager (signed):____________________________ Date:_____________

Reviewed by Health and Safety Rep.(signed):_____________________ Date:_____________

Risk assessment

Details

Name: Kiet

Position: agent

Risk details

Description of risk:
The client who fell over the stairwell must have most likely stepped on the oily substance. The oily
substance must have been there for a longer time because normally the main exit is used to leave the
premises; unlike in this case where the client opted to leave in a hurry through the emergency exit and fell.
The cleaning staff must have been negligent because of the presence of oil on the floor. Whether or not that
the oily substance had been there for a while, it meant that the floor attendant had not carried out their
duty. The oil could cause a bigger risk and thus the floor should be cleaned and inspected regularly to
avoid any future accidents.

Likelihood of risk: Medium Impact of risk: High

Risk mitigation

Preventative actions recommended:

 Clean and inspect the floor regularly and collect the cleaning report daily.
 The employees and agents of Max Lionel Reality should perform their duties with due diligence.
Briefly describe any action that should be taken to pprevent the risk from occurring.

Contingency actions recommended:

Should the risk occur again, the company’s staff should help the injured. First aid is also a
recommendation to even create a better impression to the injured. The staff should act diligently to avoid
any legal issues that could arise. Briefly describe any action that should be taken, should the risk occur, to
minimise its impact.

Approval details

Supporting documentation:
An employee reported verbally that there was an oily substance on the stairwell.

Signature: __Kiet_____________________________________ Date: _____/_____/______

Risk register
Operational risk register update
 Max Lionel Reality risk register FY 2012/2013 update
Identified risk likelihood Impact Risk response Responsible
Oily substance at Medium High  The emergency exit  Clean and inspect the floor
the emergency is not used regularly and collect the
exit stairwell. regularly as there is cleaning report daily.
Failure to recruit Medium High a main exit  Industry benchmarking in
qualified real All office equipment all areas of organisational
estate agents due regularly reviewed performance
to increased and updated as  Conduct periodic reviews
competition. required; IT security of agent performance to
monitored and ensure professional conduct
maintained.  Staff trained in use of
Failure to realise High High  Appropriate technology as needed.
revenue gains due insurances held and  Keep abreast of changes in
to recent slump in coverage reviewed potential liabilities.
real estate prices. annually.  Review and develop HR
Inadequate Low High  Managers encouraged related policies where
insurance cover. and incentivised to required.
follow performance  Development of ethical
Non-compliance Medium High charter, including principles
management policy.
on anti- all agents must follow.
 Employee performance
discrimination.  Clean and inspect the floor
plans align with
Perception of Medium High business plan and regularly and collect the
discriminatory six-monthly review cleaning report daily.
practice reducing process in place.
client and tenant  Project to raise
base. awareness of anti-
Poor Medium Medium discrimination,
organisational WHS and other
culture; low level legislation/codes of
of staff conduct among
engagement and agents, clients,
morale. tenants
 Appropriate HR
Loss of Low High policies and
knowledge and procedures in place.
capability through  WHS management
departing staff. system in place.
Failure to meet Low High  The emergency exit is
occupational not used regularly as
health and safety
requirements there is a main exit
Oily substance at Medium High
the emergency
exit stairwell.