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FOOD AND BEVERAGE TRAINER

20 Phrases to Avoid in the Restaurant

Phrases to Avoid Use these instead
"Do you need any help with the menu?
ARE YOU READY TO ORDER? Would you like to try our chef's special today Confit Salmon with
braised leeks and champagne sauce with Black Caviar?"
WOULD YOU LIKE A DRINK? "What drink can I get for you? Gin and Tonic, glass of wine?"
IS EVERYTHING OK? ARE "How is your Beef Tartar Mr. /Ms. (Guest Name)?"
YOU ENJOYING YOUR MEAL? HAVE "How is the Beef Tenderloin Mr/Ms. (Guest Name)?"
"How did you enjoy our Signature dish Ms. (Guest Name)? And Mr.
YOU ALL FINISHED HERE?
(Guest Name) how was the Angus Tenderloin?"
"How is your meal? Can I get you another bottle of wine? Or
ARE YOU ALL OK OVER HERE?
something else to drink?"
"I am sure you will love our chef's special for dessert, it's (name of dessert).
DO YOU WANT ANY DESSERT?
Shall I order this for you?"

DO YOU WANT SOME COFFEE? (Giving "Would you like to have coffee with or after your dessert?"

"Here is your bill Mr./Ms. (Guest Name) and thank you very much,
the bill) THANK YOU!
it was a pleasure to serve you" (smile and give eye contact) "You're

welcome"/ "It's my pleasure"/ “ "I'm happy to have helped"

NO PROBLEM

AND DON'T KNOW "Great question, let me find that out for you right now!"
THERE'S NOTHING I CAN DO UNFORTUNATELY, "I understand your frustration. What can I do to help?"

NO "Although we can't provide that, here's a better/similar option?" We

THERE MUST HAVE BEEN A MISCOMMUNICATION misunderstood your request. Let me fix it! "Let
IT'S AGAINST OUR POLICY me see what I can do"
"I'm really sorry about that. It's annoying to (have to deal with whatever
PLEASE CALM DOWN
they're dealing with), and I'd be frustrated too." "Let me find

THAT'S NOT MY JOB I'M the right person who can help you with..." "I'll be with you

BUSY RIGHT NOW PLEASE in just a moment"

CALL BACK IT'S NOT "I will call you back, what is your number?"
OUR FAULT "Let's see what we can do"

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