Work in pal Check in agent Greet the passenger ae its. Person A is a check-in agent and person B Is a passenger: Practice by doing a role play following the situation below and take turns being A and B. Passenger Greet the check-in agent. [ase for his/her documents. | Give them to the checcin = Ask for his/her seat le Ask for his/her baggage. | —————> Tell him/her that the bags are | > overweight You need a window seat. Put your two bags on the scale. ‘Ask why and what to do. Suggest the passenger what to do.| ——e a You check and find that the card expired. You offer him/her a choice You complete checking in and Give the passenger a boarding pass and baggage tag: You have a gold card of airline alliance and ask to waive the lexcess baggage charge. You decide to take someitems lout of your baggage Say thank you to the check jagent.