A well-executed retrospective drill down to identify specific opportunities to improve overall

performance. *
1/1
Natural Disaster
Conduct mock crisis scenarios
Drive a Constructive Analysis

Disaster Management

This includes the shaping of public policies and plans that either modify the causes of disasters
or mitigate their effects on people, property, and infrastructure. *
1/1
Natural Disaster
Conduct mock crisis scenarios
Drive a Constructive Analysis
Disaster Management

All except one are stages of crisis. *

1/1
Warning and risk assessment.
Crisis response and management.
Post-crisis and resolution.
Examine accountabilities.

It is any person exercising similar functions in any Alternative Dispute Resolution system. *
1/1
Judge
Negotiation
ADR Provider

Jury

Arbitral decisions are sometimes called______. *

1/1
Mediation
Negotiation
Litigation
Awards

The act or process of bringing a lawsuit in and of itself. *

1/1
Mediation
Negotiation
Litigation

Awards

It is a process where two parties in a conflict or disagreement try to reach a resolution

together. *
1/1
Mediation
Negotiation

Litigation
Awards

It is a process where the parties are in total control over their final settlement. *
1/1
Mediation

Negotiation
Litigation
Awards

It refers to the repair of justice through unilateral imposition of punishment *

1/1
Crisis
Retributive Justice

Mediation
Negotiation

It is a turning point in the progress of an affair or a series of events. *

1/1
Crisis

Retributive Justice
Mediation
Negotiation

is a process where a neutral person assists the parties in discussing the matter and reaching a
resolution. *
1/1
Crisis
Retributive Justice
Mediation

Negotiation

It refers to a type of disaster that produced by natural phenomenon *

1/1
Crisis Manager
Man-Made Disaster
Natural Disaster

Conduct mock crisis scenarios

One of the best ways to assess your plan’s readiness is to actually put it to the test. *
1/1
Crisis Manager
Man-Made Disaster
Natural Disaster
Conduct mock crisis scenarios

When a crisis occurs, the ____________ is responsible for directing the organization's
response in accordance to its established crisis management plan. *
1/1
Crisis Manager

Man-Made Disaster
Natural Disaster
Conduct mock crisis scenarios

It refers to a type of disaster that produced by human error *

1/1
Crisis Manager
Man-Made Disaster

Natural Disaster
Conduct mock crisis scenarios

A result of an unpredictable event or an unforeseeable consequence of some event that had

been considered as a potential risk. *
1/1
Crisis Management
Warning and risk assessment
Disaster Management
Crisis

It aims to reduce, or avoid, the potential losses from hazards, assure prompt and appropriate
assistance to victims of disaster, and achieve rapid and effective recovery. *
0/1
Crisis Management

Warning and risk assessment

Disaster Management
Crisis

Correct answer
Disaster Management

It identifies the risks and plan for ways to minimize those risks and their effects, it is equally
important to establish monitoring systems that can provide early warning signals of any
foreseeable crisis. *
1/1
Crisis Management
Warning and risk assessment

Disaster Management
Crisis

It is the application of strategies designed to help an organization deal with a sudden and
significant negative event. *
1/1
Crisis Management

Warning and risk assessment

Disaster Management
Crisis

This Justice is much more community centric and focuses on making the victim whole. *
1/1
Mediator
Litigation
Negotiation
Restorative

An action brought in court to enforce a particular right. *

1/1
Mediator
Litigation

Negotiation
Restorative

The act or process of bringing a lawsuit in and of itself a judicial contest; any dispute. *
1/1
Mediator
Litigation

Negotiation
Restorative

Arbitral decisions are sometimes called? *

1/1
Awards
Winner
Power
Great

It is a method of facilitating frank engagements between minority communities, police and

other authorities that allow them to address historical tensions, grievances, and
misconceptions, and reset relationships *
1/1
Mediator
Reconciliation

Negotiation
Restorative

Spreading false rumors about the organization and brand lead to crisis. *
1/1
Crisis Due to Rumors

Technological Crisis
Crisis
Confrontation Crises

Type of crisis arises when employees are indulged in violent acts such as beating employees,
superiors in the office premises itself. *
1/1
Crisis
Technological Crisis
Confrontation Crises
Crisis due to Workplace Violence

The decision-makers in arbitration are called? *

1/1
Mediator
Arbitrator

Jury
Judge
This phase is designed to predict or prevent the probability of occurrence the same time
prepare to handle them when they occur. *
1/1
Active Phase
Proactive Phase

Reactive Phase
Counter Active Phase

It is a turning point in the progress of an affair or a series of events. *

1/1
Crisis incident
Crisis

Incident
Management

Crisis, came from the _______ word crisis, which means to separate *
1/1
Roman
Greek

Latin
Spanish

It occur when they are least expected. *

1/1
Crisis
Management
Incident
Crisis incident

It ensures that communication between the parties is fair and honest. *

0/1
Mediation
Arbitrators
Mediators
Litigation

Correct answer
Mediators

It is a process where a neutral third party makes a decision. *

1/1
Mediation
Arbitrators

Mediators
Litigation

It refers to a person that can assist by clarifying issues, identifying concerns, and helping
parties understand each other’s interests. *
0/1
Arbitrators
Mediators

Mediation
Litigation

Correct answer
Mediation

The act or process of bringing a lawsuit in and of itself. *

1/1
Emergency management
Convening Processes
Ripeness-Promoting Strategies
Awards

It is a strategy to convince people that negotiation is preferable to continued confrontation. *

1/1
Emergency management
Convening Processes
Ripeness-Promoting Strategies
Awards

The role of convening is to bring disputants to a preliminary meeting where they will discuss
the issues of a conflict and consider options for its resolution? *
1/1
Emergency management
Convening Processes

Ripeness-Promoting Strategies
Awards

It is a critical area of concern for the protection of life, property, and information? *
1/1
Emergency management

Convening Processes
Ripeness-Promoting Strategies
Awards

It is any person exercising similar functions in any Alternative Dispute Resolution system. *
1/1
Convention Award
Arbitration
ADR Provider

Authenticate

This type of crises arise when management takes certain decisions knowing the harmful
consequences of the same towards the stakeholders and external parties. *
1/1
Crises of organizational misdeeds

Crisis
Confrontation Crises
Technological Crisis

This type of crisis arises as a result of failure in technology. *

1/1
Crises of organizational misdeeds
Technological Crisis

Crisis
Confrontation Crises

This type of crises arise when employees fight amongst themselves. *

1/1
Crises of organizational misdeeds
Technological Crisis
Crisis
Confrontation Crises

This type of crises arise when some notorious employees take the help of criminal activities
and extreme steps to fulfill their demands. *
1/1
Crisis of malevolence

Crises of organizational misdeeds

Confrontation Crises
Technological Crisis

It refers to a sudden unplanned event which cause major disturbances *

1/1
Crises of organizational misdeeds
Technological Crisis
Crisis

Confrontation Crises

This justice essentially refers to the repair of justice through unilateral imposition of
punishment. *
1/1
Mediation
Retributive

Restorative
Arbitration

This justice means the repair of justice through reaffirming a shared value-consensus in a
bilateral process. *
1/1
Retributive
Restorative

Mediation
Arbitration

It concerns about shared values are primarily related to restorative justice. *

1/1
Mediation
Restorative
Arbitration
Retributive

Restorative Justice aims to_____? *

1/1
Bless
Guidance
Hurt
Heal

Retributive Justice aims to______? *

1/1
Hurt

Heal
Bless
Guidance

It is a process where a neutral person assists the parties in discussing the matter and reaching a
resolution. *
1/1
Retributive
Restorative
Mediation

Arbitration

Arbitration is a process where a neutral third party makes a decision. *

1/1
Retributive
Restorative
Mediation
Arbitration

It is a process where two parties in a conflict or disagreement try to reach a resolution

together. *
1/1
Arbitration
Negotiation

Retributive
Restorative

Mediation is a mode of dispute resolution, where an amicable decision arises with the help of a
third party known as a______? *
1/1
Jury
Mediator

Judge
Arbitrator

When a person begins a civil lawsuit, the person enters into a process called? *
1/1
Litigation

Mediator
Negotiation
Restorative
Crisis management is continuing activity that has ________distinct phases. *
1/1
One
Two

Three
Four

It occur when they are least expected. *

1/1
Incident
Management
Crisis
Crisis incident

Crisis, came from the _______ word crisis, which means to separate. *
1/1
Spanish
Latin
Greek

Roman

It is a turning point in the progress of an affair or a series of events. *

1/1
Management
Incident
Crisis incident
Crisis

This phase is designed to predict or prevent the probability of occurrence the same time
prepare to handle them when they occur. *
1/1
Reactive Phase
Active Phase
Proactive Phase
Counter Active Phase

The decision-makers in arbitration are called? *

1/1
Mediator
Arbitrator

Jury
Judge

Type of crisis arises when employees are indulged in violent acts such as beating employees,
superiors in the office premises itself. *
1/1
Crisis due to Workplace Violence

Technological Crisis
Crisis
Confrontation Crises

Spreading false rumors about the organization and brand lead to crisis. *
1/1
Crisis Due to Rumors

Confrontation Crises
Technological Crisis
Crisis

It is a method of facilitating frank engagements between minority communities, police and

other authorities that allow them to address historical tensions, grievances, and
misconceptions, and reset relationships *
1/1
Restorative
Reconciliation

Negotiation
Mediator
Arbitral decisions are sometimes called? *
1/1
Winner
Great
Power
Awards

The act or process of bringing a lawsuit in and of itself a judicial contest; any dispute. *
1/1
Mediator
Negotiation
Restorative
Litigation

An action brought in court to enforce a particular right. *

1/1
Negotiation
Mediator
Litigation

Restorative

This Justice is much more community centric and focuses on making the victim whole. *
1/1
Negotiation
Litigation
Restorative

Mediator

Republic Act No. 9285 is also known as? *

1/1
Katarungan Pambarangay
All of the above
Local Government Code of 1991.
Alternative Dispute Resolution Act of 2004
It means a foreign arbitral award made in a Convention State. *
1/1
Convention Award

Arbitration
Award
Authenticate

It refers to the person appointed to render an award, alone or with others, in a dispute that is
the subject of an arbitration agreement *
1/1
Convention Award
Arbitration

Award
Authenticate

It refers to any partial or final decision by an arbitrator in resolving the issue in a

controversy. *
1/1
Convention Award
Arbitration
Award

Authenticate

It refers to a sign, execute or adopt a symbol, or encrypt a record in whole or in part, intended
to identity the authenticating party and to adopt, accept or establish the authenticity of a record
or term. *
1/1
Convention Award
Arbitration
Award
Authenticate

It is any person exercising similar functions in any Alternative Dispute Resolution system. *
1/1
Convention Award
Arbitration
ADR Provider

Authenticate

It is a critical area of concern for the protection of life, property, and information? *
1/1
Emergency management

Convening Processes
Ripeness-Promoting Strategies
Awards

The role of convening is to bring disputants to a preliminary meeting where they will discuss
the issues of a conflict and consider options for its resolution? *
1/1
Emergency management
Convening Processes

Ripeness-Promoting Strategies
Awards

It is a strategy to convince people that negotiation is preferable to continued confrontation. *

1/1
Ripeness-Promoting Strategies

Emergency management
Awards
Convening Processes

The act or process of bringing a lawsuit in and of itself. *

1/1
Emergency management
Convening Processes
Ripeness-Promoting Strategies
Awards
It refers to a person that can assist by clarifying issues, identifying concerns, and helping
parties understand each other’s interests. *
0/1
Mediation
Arbitrators
Mediators

Litigation

Correct answer
Mediation

It is a process where a neutral third party makes a decision. *

1/1
Mediation
Arbitrators

Mediators
Litigation

It ensures that communication between the parties is fair and honest. *

0/1
Mediation

Arbitrators
Mediators
Litigation

Correct answer
Mediators

It refers to the repair of justice through unilateral imposition of punishment *

1/1
Distributive Justice
Retributive Justice

Litigative Justice
Restorative Justice
The process of determining what is going on, who is involved, what options for resolution
might be possible, what procedural approaches might work. *
1/1
Disaster Assessment
Conflict Assessment

Emergency Assessment
Emergency Intervention

It refers to an essay outlines some strategies for locating common ground. Rules of ground. *
1/1
Focusing on grounds
Focusing on Conflict
Focusing on Commonalities

Ignoring Similarities

All except one are characteristics of mediation. *

1/1
Promotes communication and cooperation
Provides a basis for you to resolve disputes on your own
Voluntary, informal and flexible
None of the above

All except one are characteristics of Litigation. *

1/1
Public - court proceedings and records are open
The decision is based on the law
The decision can be final and binding
None of the above

All of the following are importance of crisis management except one? *

1/1
Be Prepared
Act Quickly
Be Transparent and Accountable
None of the above
All of the following are duties of incident management team except one? *
1/1
As the overall in-charge of on-scene response decisions;
Manage all resources checked-in;
Receive and implement the directives of the RO
None of the above

All except one are characteristics of mediation. *

1/1
Promotes communication and cooperation
Provides a basis for you to resolve disputes on your own
Voluntary, informal and flexible
None of the above

All except one are characteristics of Litigation. *

1/1
Public - court proceedings and records are open
The decision is based on the law
The decision can be final and binding
None of the above

It is a process whereby the judge employs conciliation, mediation or early neutral evaluation in
order to settle a case at the pre-trial stage. *
1/1
Court Mediation
Judicial Dispute Resolution

Dispute Resolution
Court-Annexed Mediation

Bombing is a type of natural disaster. *

1/1
True
Possibly True
False

Doubtfully False

During an emergency, your people are your most valuable asset, and they play a vital role in
helping the organization get through the crisis event. *
1/1
True

Possibly True
False
Doubtfully False

Tsunami is a type of natural disaster. *

1/1
Doubtfully False
True

False
Possibly True

It is the application of strategies designed to help an organization deal with a sudden and
significant negative event. *
1/1
Crisis Management

Warning and risk assessment

Disaster Management
Crisis

It refers to a type of disaster that produced by human error *

1/1
Man-Made Disaster

Natural Disaster
Conduct mock crisis scenarios
Crisis Manager
A crisis can occur as a result of an unpredictable event or an unforeseeable consequence of
some event that had been considered as a potential risk. *
1/1
Possibly True
Doubtfully False
True

False

Crisis management is the application of strategies designed to help an organization deal with a
sudden and significant negative event. *
1/1
False
True

Possibly True
Doubtfully False

It is a voluntary process conducted under the auspices of the court by referring the parties to
the Philippine Mediation Center (PMC) Unit for the settlement of their dispute, assisted by a
Mediator accredited by the Supreme Court. *
1/1
Judicial Dispute Resolution
Court-Annexed Mediation

Court Mediation
Dispute Resolution

Crises requires immediate interventions and assistance whereas a crisis may or may not require
intervention. *
1/1
True
Possibly True
False

Doubtfully False
Disaster management aims to reduce, or avoid, the potential losses from hazards, assure
prompt and appropriate assistance to victims of disaster, and achieve rapid and effective
recovery. *
1/1
False
Doubtfully False
True

Possibly True
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