CANVA PAYMENTS GUIDE

CANVA PAYMENTS GUIDE 1

I. Getting a Portal Invitation 1

II. Registering for the Portal 2

III. Completing Payment Instructions 3

IV. Submitting Invoices 6

V. Checking Processing Status 8

VI. FAQ 8

1
I. Getting a Portal Invitation

Your Canva contact will provide you with a Vendor Onboarding Request Form to have you onboarded to
the supplier portal and receive payments once all relevant paperwork has been received.

Please reach out directly to accounts@canva.com and cc your Canva contact if you have not received a
portal registration invitation.

II. Registering for the Portal

Once received and acknowledged, an email containing a link to the portal will be automatically sent out to
your email address. Take note that you may receive the email within 24 hours after the supplier invite is
sent out.

Remember to take action immediately after receiving the invitation because it expires after seven (7) days
from the date of receipt.

Upon clicking on the link, you will be prompted to set up your log-in details in the portal. Including your
chosen password and chosen security question.

With regards to your password, it must contain the following:

1. Lowercase letters
2. Uppercase letters
3. Numbers or special characters

2
Upon completion of the requirements, an advise that registration is already completed will appear.

Once done, you can click the link to login.

A 2 step verification will appear for further security on your account.

After pressing “send code”, you will receive the code through the mobile number you recorded.

You have now successfully registered for the portal.

III. Completing Payment Instructions

Once registered, you will be prompted to complete your payment details and tax advice.

3
STEP 1: Address
Provide your name, address and other contact details. Details will determine the payment options
available and tax information required.

STEP 2: Payment Method

Depending on your location, different payment methods are available.

a. eCheck - available and suggested method for Australian Suppliers requesting funds in
Australian Dollars (AUD).
b. ACH payment - Available for USD payments to US residents.
c. Wire Transfer - makes payment in desired currency. Please email accounts@canva.com
should the currency you require not show up.
d. PayPal - an option for those who opt to be paid via PayPal. However, please do note that
the amount should be in USD to be able to process

4
Please note that for wire transfers with different currencies, there is an FX fee that may be
applied.

5
STEP 3: TAX FORMS

Please provide your ABN if you are registered in Australia.

Upon completion of the data needed, an email will be sent to you again to welcome you to the platform.
Along with the link to help you log-in.

IV. Submitting Invoices

It is possible for vendors to send and upload their own invoices to the platform to ensure that an invoice
will be processed. There are two (2) ways to do this.

a. Send the invoice to the email address canva@supplierinvoices.com;

b. Upload the invoice directly through the supplier portal

To upload the invoice directly, first you need to log-in your account and click “Submit an invoice”.

Click “upload invoice” and a pop-up will appear so you can choose the invoice you want to input in the
system. It is also possible to drag the invoice on the box and it will also upload.

Upon submission, a pop-up will appear saying that the invoice was submitted successfully.

6
Take note: though the note below states that there are a number of supported formats, PDF copy is most
preferred and appreciated.

V. Checking Processing Status

By setting up your account on the platform, it is also possible for you to manage and check the status of
your invoices.

Upon pressing Payment History, you will see a table view of all the invoices processed in your account.
Also available is the amount, payment method used, and the approval date per invoice.

7
On the Payment History tab, it is also possible to export as an Excel document for your convenience.

Please contact accounts@canva.com if you have any questions around the vendor portal information.

VI. FAQ

1. Are we able to input bank information which is different from our beneficiary address?

Yes, but please indicate it on the initial request so we can arrange the vendor account to include
a different payment country in the set-up phase.

2. How much time is it before a payment reflects on our bank account?

You may check this link from Tipalti’s website regarding the estimated time frame of payments to
reach your bank accounts.

Tipalti Payment Information

3. What is the website address we can use to log-in to open our Tipalti account?

You can enter Tipalti Supplier Portal by accessing the link below.

https://suppliers.tipalti.com/Canva/account/login

4. What are the required details you are looking for in an invoice to process payment?

8
a. Biller name - company name
b. Billing address - company address
c. Currency - the currency to be paid should be specified on the invoice to avoid confusion
since there are a different countries catered
d. Payment method - choose between the payment method available
e. Bank details - needs to be provided completely to process payment
f. Paypal details - Please include first name and last name registered specifically in PayPal,
even if in local characters.
g. Brief description of the service or product - helps us to classify the charges
h. ABN number - for Australian vendors
i. Email address - POC from your company/notification of payment is being sent here