Professional Documents
Culture Documents
According to Philip Kotler, "Culture is the set of basic values, perceptions wants, behaviors learned by a
member of society from family and other important institutions".
According to Warren J. Keegan, "Culture includes both conscious and unconscious values, ideas,
attitudes and symbols that shape human behavior and that are transmitted from one generation to the
next".
Culture is the human made part of human environment and is the sum of total knowledge beliefs, art,
morals, laws, customs, and other capabilities and habits acquired by humans as members of society.
1. Culture is learned: Culture is a learned behavior that is transmitted from one member of society to
another. As an individual grows in a particular environment he learns about different aspects of culture
through his interaction with other members of the society.
2. Culture is interrelated: The elements of culture are interrelated. Because culture is learned from the
family, educational institutions and social institutions that are interrelated.
3. Culture is adaptive: Culture is adaptive because culture is a learned behavior. As any businessman
stays in a particular region/ country he or she absorbs himself/herself in that culture.
4. Culture is shared: Members of a particular society share culture. Cultural values, beliefs, norms, etc.
5. Culture is introduced: Culture introduces new elements of outside culture. For example, drinking tea
is a part of British culture but it has been introduced in our culture.
6. Culture is a symbol: Culture is a kind of sign or symbol. By observing the pattern of culture of people
we can easily understand the region or country from which they come.
7. Culture is dynamic: No culture is static. Cultural swings take place. As the environment is changing
culture has to be changed in order to survive.
So, culture is the set of basic values, perceptions, behaviors, beliefs, norms, motives, drives, customs,
manners, and habits that are learned from the family, society, organization, either informal informal
ways.
Technology: Technology refers to the techniques or methods of making and using things. It
includes the techniques used in the creation of material goods. It is the technical know-how
possessed by the people of a society.
Economics: Economics is the manner in which people employ their capabilities and reap the
resulting benefits. Included in the subject of economics are the production of goods and
services, their distribution, consumption and means of exchange and the income derived from
the creation of utilities.
2. Social institution:
Social institutions including family, educational institutions, political structure, and the media that affect
the ways in which people relate to one another, organize their activities to live in harmony with one
another, teach acceptable behavior to succeeding generations and govern themselves.
Family: Family is one of the most important social institutions. The concept of family differs
from country to country. For example: travel advertising in culturally divided Canada has
pictured a wife alone for the English audience but a man and wife together for the French
segments of the population because the France are traditionally more closely bound by family
ties.
Educational institutions: They help the process of transmitting skills, ideas, attitudes as well as
training in particular disciplines.
Political structure: The political structure may stress single person rule, government by a few or
government through single or multiple party systems.
Media: Culture has been greatly influenced by the media. In the perspective of our country
newly introduced various private satellite channels have brought significant changes in our
culture.
Religions: Religion is one of the most sensitive elements of a culture. It is the guiding force
defining human kind's relationship with super natural forces and in determining a culture's
values and attitudes. Religion affects people's habits, their outlook on life, the products they
buy, the way they buy them, and even the newspapers they read.
Belief System: Belief system differs from culture to culture. Too often, one person's beliefs are
another person's funny story. It is a mistake to discount the importance of myths, beliefs, and
superstitions or other cultural beliefs.
4. Aesthetic:
Aesthetics refer to the ideas in a culture concerning beauty and good taste, as expressed in the arts-
music, art, drama and dance and the appreciation of color and form. Aesthetics are of particular interest
to the businessmen because of their role in interpreting the symbolic meanings of various methods of
artistic expression, color, and standards of beauty in each culture.
5. Language:
The importance of understanding the language of a country cannot be overestimated. The successful
businessmen must achieve expert communication, which requires a through understanding of the
language as well as the ability to speak it. Language differs from one culture to another culture. For
example: Tambo means a roadside shop in Bolivia, Colombia, Ecuador and Peru; a diary firm in
Argentina and Uruguay and a brothel in Chile.
Factual versus Interpretive knowledge: Factual knowledge has meaning as a straightforward fact about
a culture but assumes additional significance when interpreted within the context of the culture.
On the other hand, interpretive knowledge requires a degree of insight that may best be described as a
feeling. It is the kind of knowledge most dependent on past experience for interpretation and most
frequently prone to misinterpretation if one's home crusty frame of reference is used.
For example: Bangladesh, Iran, Pakistan are primarily Muslim countries. It is the factual knowledge. But
Iranian people are most conservative and Bangladeshi people are most flexible. It must be measured by
interpretive knowledge.
Cultural Sensitivity and Tolerance: Cultural sensitivity or cultural empathy must be carefully cultivated.
Perhaps, the most important step is the recognition that cultures are not right or wrong, better or
worse. For every amusing, annoyed, peculiar or repulsive cultural trait we find in a country, there is a
similarly amusing, annoying or repulsive trait others see in our culture. For example: The Chinese eat
dog but we treat dog as a pet animal. We cannot say Chinese culture is right or wrong for this reason
Businessmen must understand how their own culture influences their assumptions about another
culture. The more exotic the solution, the more sensitive, tolerant and flexible one needs to be. Being
culturally sensitive will reduce conflict and improve communications, and thereby increase success in
collaborative relationships.
Organizational Culture: When culture varies from organization to organization within a country it is
known as organizational culture. Organizational culture includes values, beliefs, attitudes, and
perceptions among the employees of the organization. Organizational culture is a part of national
culture. For example- The culture of Dhaka bank or BUBT are shaped by the culture of Bangladesh.
National Culture: Any country's culture is the national culture, National culture differs from country to
country. Bangladeshi culture differs from American culture.
The most influential studies analyzing cultural differences was done by greet.Hofstede.He was a dutch
researcher who studied 116000 people working in dozens of different countries. Hofstede identified five
important dimensions of national culture that is differing from culture to culture, country to country.
These five dimensions are:
Social Orientation: The first dimension identified by Hofstede is social orientation. Social orientation is a
person's beliefs about the relative importance of the individual and the groups to which that person
belongs. The two extremes of social orientation are individualism and collectivism. Individualism is the
cultural belief that the person comes first. Key values of individualistic people include a high degree of
self-respect and independence. These people often put their own career interests before the good of
their organizations. Collectivism, the opposite of individualism, is the belief that the group comes first.
Well-defined social networks usually characterize societies that tend to be collectivistic, including
extended families, tribes, and co-workers. People are expected to put the good of the group ahead of
their own personal welfare, interests, or success.
Power Orientation: The second dimension of Hofstede proposal is power orientation. Power orientation
refers to the beliefs that people in a culture hold about appropriateness of power and authority
differences in hierarchies such as business organizations. The extreme of power orientation are power
respect and power tolerance. Power respect indicates that people in a culture tend to accept the power
and authority of their superiors simply on the basis of the superiors' positions in the hierarchy. In
contrast, people in cultures characterized by power tolerance attach much less significance to a person's
position in the hierarchy. These people are more willing to question a decision or mandate from
someone at a higher level or perhaps even refuse to accept it.
Uncertainty Orientation: Uncertainty orientation is the feeling people have regarding uncertain and
ambiguous situations. People in cultures characterized by uncertainty acceptance are stimulated by
change and thrive on new opportunities. Ambiguity is seen as a context within which an individual can
grow, develop, and carve out new opportunities. In these cultures certainty carries with it a sense of
monotony, routineness, and overbearing structure. Hofstede suggested that many people from the
United States, Denmark, Sweden.
Canada, Singapore, Hong Kong, and Australia are uncertainty accepting. In contrast, people In cultures
characterized by uncertainty avoidance dislike ambiguity andwill avoid it whenever possible. Ambiguity
and change are seen as undesirable. These people tend to prefer a structured and routine, even
bureaucratic, way of doing things. Hofstede found that many people in Israel, Austria, Japan, Italy,
Colombia, France, and Germany tend to avoid Uncertainty whenever possible. Uncertainty orientation
affects many aspects of managing international firms. Those operating in uncertainty avoiding countries,
for example, tend to adopt more rigid hierarchies and more elaborate rules and procedures for doing
business. Conversely, uncertainty accepting cultures are more tolerant of flexible hierarchies, rules and
procedures. Risk taking ("nothing ventured, nothing gained") is highly valued in uncertainty accepting
countries such as the United States and Hong Kong, whereas preserving the status and prestige of the
firm through conservative, low risk strategies is more important in uncertainty-avoiding countries such
as Spain, Belgium, and Argentina. As the opening case indicated, uncertainty-accepting cultures may be
more attuned to the needs of the new e- commerce economy.
Goal Orientation: Goal oriented, is the manner in which people are motivated to work toward different
kinds of goals. On the extreme of goal orientation continuum is aggressive goal behavior. People who
exhibit aggressive goal behavior tend to place a high premium on material possessions, money, and
assertiveness. At the other extreme, people who adopt passive goal behavior place a higher value on
social relationships, quality of life, and concern for others. According to Hofstede, cultures that value
aggressive goal behavior also tend to define gender-based roles somewhat rigidly, whereas culture that
emphasize passive goal behavior do not. For example, in cultures characterized by extremely aggressive
goal behavior, men are expected to work and to focus their careers in traditionally male occupations:
women are generally expected not to work outside the home and to focus on their families. If they do
work outside the home, they are usually expected to pursue work in areas traditionally dominated by
women. According to Hofstede's research, many people in Japan tend to exhibit relatively aggressive
goal behavior. Men and women in passive goal behavior cultures are more likely both to pursue diverse
careers and to be well represented within any given occupation. People from the Netherlands, Norway,
Sweden, Denmark, and Finland tend to exhibit relatively passive goal behavior.
Time Orientation: Time orientation is the extent to which members of a culture adopt long-term versus
a short-term outlook on work, life, and other aspects of society. Some cultures, such as those of Japan,
Hong Kong ,Taiwan and South Korea, have a long-term. Future orientation that values dedication, hard
work, perseverance, and thrift. Other cultures,
including those of Pakistan and West Africa, tend to focus on the past and present. emphasizing respect
for traditions and fulfillment of social obligations. Hofstede's work Suggests that the United States and
Germany tend to have an intermediate time orientation.
Chapter 12
International Business
Chapter Outline:
International business involves commercial activities that cross national frontiers. It concerns
the international movement of goods, capital, services, employees and technology: importing and
exporting; cross border transactions in intellectual property (patents, trademark, know-how,
copyrights etc.) via licensing and franchising; investments in physical and financial assets in
foreign countries, contract manufacture or assembly of goods abroad for local sale or for export
to other nations; buying and selling in foreign countries, the establishment of foreign
warehousing and distribution systems; and the import to one foreign country of goods from a
second home country for subsequent local sale. International business is all commercial
transactions both private and governmental between two or more countries. Private companies
undertake such transactions for profit, government may or may not do the same in their
transactions. These transactions include sales, investments, and transportation. International
business means the performance of business activities across the national boundaries. In the other
way, when an organization is producing goods in excess of the country' need then the
organization export goods and import those goods which the country is in need of. In this way
international business occurs.
12.2 Reasons for International Business
No nation in the world can produce all of the products that its people need and want.
Some nations have an abundance of natural resources and lack of technological know
how, like Soudi Arabi and some other countries have sufficient technology but few
natural resources, like Japan.
If a country becomes self Sufficient then other nations would like to trade with that
Country in order to meet their people's want.
Other two main reasons for international business are:
Absolute advantage
Comparative advantage
Absolute advantage: When a country has a monopoly in producing specific products or when
the country produces a product more cheaply than all other nations of the world it is called
absolute advantage. Absolute products are mainly given by the nature. For example- South
Africa produces diamond, Soudi Arabia and some Middle Eastern countries
produce oil, gold etc.
Comparative advantage: A country should produce and sell those types of goods and services
in which it enjoys more advantages than any other country and exchanged the surplus with that
country. For example: USA produces aircraft, computer and exchanges their surplus with
Bangladesh.
12.3 Characteristics of International Business
The important features of international business may be summarised
1. Separation of producers from buyers: In case of inland trade, buyers and prod are in close
contact with each other, as they belong to the same son but in the case se international business,
producers and buyers are separated from each other, as they being different nations
2. Payment in foreign currency: In international business, payment is currency. Here, different
currencies of different countries are involved.
3. Idea about international rules: People in international business should have a clear idea of
international rules and the mechanism to exchange one currency for another
4. Large number of middlemen: The procedures for export and import are too complicated and
involve a large number of middlemen. They render their services for the easy development and
expansion of international business.
5. Intense competition: In the case of international business, the competition is in Producers
from many countries competing with one another to sell their products. Here the quality, design,
packing, price, advertisement, etc., all play a very important role in decision making.
6. Involving greater risk: A greater risk is involved in international business as commodities
have to be carried long distances and even to cross the oceans.
7. Law of comparative cost: A country specializes in the production of those goods for which
the country has maximum advantages. It exports such goods to other countries imports those
goods which it cannot produce or for which it has no specific advantage.
8. Territorial specialization: International business arises for regional specialization India has a
specific advantage for the production of jute and tea. Therefore, India exon these commodities.
The U.K. has a specific advantage for production of quality steel at a low cost, which India
cannot. So, India imports steel from U.K. and exports jute and tea to U.K.
9. Reciprocal assistance: Developed countries (like the U.S.A., U.K., Germany, etc. help India
for its industrial development by exporting technical know-how, capital, etc., India. Similarly,
India assists underdeveloped countries (like Bangladesh, Vietnam, etc. towards their industrial
development
10. Conversant with different laws of the country: Traders engaged in international large SC
business must be conversant with the different laws of the countries concerning trade activities.
Traders should also be aware of trade restrictions imposed by foreign countries for the national
interest
11. Domination and control of the government: Each Government of a country dominates and
controls international business in matters of:
(a) Determination of exchange rates,
(b) Permission to import or export, etc.
12. Multiplicity of documents: A good number of documents are required in international
business, right from the stage when the exporter receives an order to the stage: when goods are
finally delivered.