MISSION

“We make everyone’s Travel and Tours Easier”

“We aim to value everyone’s travel experience”

VISION
“Leading the industry with Passion and Innovation”
“101 Persons to make their university / college dream come true”
“By 2025, create 1,000 job opportunity and assist 10,000,000 customers”

“THE HEART OF FEILI”

VALUE

1. Customer First - (Description) Customer is the one who pays the company. Who acts like a
parent who provides food for their children.
 Respect other people, maintain Feili’s image in anytime and anywhere
 Faces complaints, grievances with enthusiasm and smile. And take initiative to solve
problems for customers at work
 In the process of communicating with the customers, even if it is not their responsibility
one does not point any blame to anyone and take charge of the responsibility
 Think from the customers stand point, on the basis of adhering to the principle, ultimately
achieving the satisfaction of both the customer and company
 Have advance service awareness and prevent problem before they happen

2. Teamwork - (Description) Sharing and taking responsibility together weather if the result is
good or bad. Ordinary people do extra-ordinary things
 Activity integrated into the team. Willing to accept help to colleagues, and cooperate with
the team to complete work
 Activity express constructive opinions before making decisions, and fully participate in
teams discussions. After making decisions, weather or not individuals have objections, they
must fully support their word and deeds
 Actively share business knowledge and experience, take initiative to give necessary help to
colleagues, and be good at using the power of the team to solve problems and difficulties
 Be good at cooperating with different types of colleagues, do not bring personal preference
into work and fully reflect the principle of “right things not people”
 Have a sense of ownership, positively influence the team and improve team morale and
atmosphere

3. Embrace Changing - (Description) Embrace change, and be brave in innovation

 Adopt to the day to day change in the company without complaining
 In the face of change, rational treatment full communication and sincere cooperation
 Able to self-adjust to the difficulties and setbacks caused by change and positively influence
and drive colleague
 Be forward-looking at work, establish new methods and new ideas
 Create change and lead to breakthrough improvements to performance

4. Honesty - (Description) Honesty and Integrity, honesty in words and deeds

 Honesty and integrity, what you do is what you think
 Through correct channels and processes, express your opinions accurately, express your
criticism and make corresponding suggestions at the same time speak without forbidden
words
 Do not spread unconfirmed news, do not talk about things and people irresponsibly behind
their backs, and be able to guide the positively. For any opinions and feedback if you have
any, you should accept it and act to change. If none, assure consistency and encourage your
self so you wont make the mistake in the future
  Have the courage to admit mistakes, dare to take responsibility, and make corrections in a
timely manner
 Correct and effective suppression of dishonesty acts that damages the interest of the
company

5. Passion - (Description) Be optimistic and never give up

 I like my work and agree with Feili’s Corporate culture
 Love Feili, take the overall situation into consideration, and don’t take care about personal
gains and loses
 Faces daily work with positive and optimistic attitude, never giving up when encountering
difficulties and set backs, constantly self motivating, and striving improve performance
 Always influence and drive colleagues and teams with the spirit of optimism and the belief
of winning
 Keep setting higher goals, today’s best performance is your minimum standard for
tomorrow

6. Dedicate - (Description) Professional dedication in order to keep improving

 Don’t put things off tomorrow, only do work-related things during working hours
 Follow the necessary working flow without repeating mistakes due to dereliction of duty
 Continue learning, self-improvement, and doing things fully reflect the result-oriented
 Ability to correctly prioritize work and the right thing according to priorities
 Follow but not stick on the process, simplify the complexity, and obtain greater work
results with less effort

MIND - VISION - BEYOND YOUR LEADER

Make a form in table format.