Professional Documents
Culture Documents
Introduction to Ergonomics
II. Lecture
What is ergonomics?
Ergonomics is readily applied to choosing better furniture, to space planning, improved layout, better lighting, the
management of noise, the movement of people, and amenity generally. The aim of ergonomics is to increase safety,
convenience and well-being for all.”
The key focus here is operational efficiency, which comes in several forms and is more than just intelligent design
that streamlines staff and service movement. It also includes using the right materials, smart equipment, efficient
layouts and designs to avoid a clash between guests and services movements, all the while ensuring higher return
on investments.
Design factors, as for the workplace, intended to maximize productivity by minimizing operator fatigue and
discomfort.
Some examples of ergonomic designs (based on the hotel positioning) include but are not limited to;
Interiors
Considering shower cubicles instead of tubs in the bathrooms as this will result in smaller space to clean and is
more environment friendly.
Lighting
Considering LED lighting versus traditional lighting fixtures, which consume more energy and are harder to
maintain. LEDs come in multiple designs and are by far the most cost-effective option.
Dynamic Spaces
Using hotel spaces in a dynamic manner to avoid the construction of additional structures or decommissioning of
existing ones. For instance, a lobby and co-working space can be converted into a lounge in the evenings.
Technology upgrades
Technology is constantly upgrading whether it is in the POS systems or revenue management. Today we have
QR-coded menus and contactless service. Therefore, a tangible solution is to indulge in agile architecture that
can easily accommodate these changes.
THE JOB
To be thought of as ergonomic, a job (and the tasks it involves) should be designed to acknowledge the physical
and mental limitations and strengths of the person doing it. This includes things such as:
what the role entails
the workload
how equipment is designed (size, shape, suitability for tasks etc.)
the working environment (temperature, humidity, lighting, noise, vibration etc.)
how information is used and accessed
THE INDIVIDUAL
An ergonomic approach to the individual employee means designing jobs and working equipment that will help
make best use of the person’s capabilities, while at the same time protecting their health and safety and
increasing the organization’s overall productivity.
This covers aspects such as the person’s:
physical characteristics (body size and shape)
fitness, strength and posture
vision, hearing and touch
skills and competence
knowledge and experience
personality and attitude
training
THE ORGANISATION
How employees behave at work can’t usually help but be influenced by the characteristics of the organization employing them.
Assessing an organization from an ergonomic, human factors perspective means looking at how business-level considerations affect
people’s behavior and actions.
organizational culture
management, supervision, and leadership
teamwork
working patterns and hours
communications
resources
II. Lecture
The process of ergonomics
Workplace ergonomics- is getting a lot of attention nationwide in response to a sharp increase in incidents of
repetitive strain injuries, such as carpal tunnel syndrome. For the affected employee, such injuries often mean
repeated surgery, intractable pain, and the inability to work. For the employer, ultimately, they mean higher costs.
Several factors increase the risk of musculoskeletal disorders and negatively affect productivity. These include work
surfaces at the wrong height, uncomfortable chairs, shelves, and bins that are too high or out of reach, and
awkward hand tools.
If work tasks and equipment do not include ergonomic principles in their design, workers may be exposed to undue
physical stress from vibration, awkward postures, repetitive motion, and heavy lifting.
By following these four simple steps, manufacturers can create a more ergonomic—and productive—
assembly plant.
Step 1: Assess Risk Factors - The first step to correcting problems is to understand the key ergonomic risk factors
and review work tasks in your assembly operation to see which ones apply. This can make a tremendous difference.
Occupational safety professionals estimate that reducing physical stresses could eliminate as much as half the
serious injuries that happen each year. Predicting what might go wrong and modifying tools and the work
environment to make tasks safer for workers is the first step to reducing problems.
Step 2: Control Risk Factors – (Decide who may be harmed, and how) Engineering controls, administrative
controls, and personal equipment are the three key ways to control ergonomic risk factors.
Engineering controls to improve ergonomic risks include:
Changing the way parts and materials are transported.
Changing the process to reduce how workers are exposed to risk factors.
Moving parts around to make it easier for workers to reach them.
Changing workstation layout, tool design, or access and assembly sequence. Of equal impact are
administrative controls or adjusting work practices and policies to reduce risk factors. Examples include rest
breaks, job rotation or training to identify signs of ergonomic stress.
Step 3: Get the Right Equipment (Assess the risks and act.)
With any task, selecting the right tool is crucial. The key is to understand the work process and employees’ safety
needs. After identifying the likely risk factors in an operation, develop a safer work environment by carefully
selecting the tools and workstations workers will use.
Common issues include work surfaces that are the wrong size or at the wrong height; uncomfortable chairs;
shelves and bins that are too high or out of reach; and awkward hand tools.
To counter these issues, it is important for employees to be able to rearrange workstation elements easily.
Regardless of the physical characteristics or the tasks performed, employees should be able to adjust the height of
work surfaces, shelves and chair seats to meet their unique needs.
The word ergonomics comes from the Greek word “ergon” which means work and “nomos” which means laws. It’s
the science of work. Good ergonomic design removes incompatibilities between the work and the worker and creates
the optimal work environment.
MODULE 2 Activity
ESSAY
Operating Cost - Operating costs are the ongoing expenses incurred from the normal day-to-day of
running a business. Common operating costs may include rent, equipment, inventory costs, marketing,
payroll, insurance, and funds allocated for research and development.
Types of operating cost
Accounting and legal fees
Bank charges
Sales and marketing costs
Travel expenses
Entertainment costs
Non-capitalized research and development expenses
Office supply costs
Rent
Repair and maintenance costs
Utility expenses
Salary and wage expenses
Renovation Cost - means all of the costs and other expenses incurred by Tenant in connection with the
design, planning, preparation, commencement, carrying out and completion of the Renovation Work which
costs and other expenses are of the type set forth in the Construction Budget and, where specific items are
identified in the Construction Budget, are for such items or functionally equivalent items; provided,
however, costs related to the negotiation, documentation or finalization of the contractual and business
arrangement between Landlord and Tenant (including, without limitation, costs associated with Tenant's
proposal to enter into this Lease, to the extent such costs would not otherwise have been necessary or
required to perform the Renovation Work) or (y) the contractual and business arrangement.
3. Utility Cost
businesses spend 5-10% of their monthly revenue on rent and utilities. Here’s a hospitality business costs
breakdown of what that expense category typically includes.
Rent
Energy
Water
Phone, internet, cable
Man-Machine System - a “man-machine system” means that the man and his machine have a reciprocal
relationship with each other. A man is effectively a single channel device, although one that time shares. This has
always been done intuitively by good designers, but systems ergonomics aims to ensure that this is done
systematically.
Characteristics of Man-machine System Are as follows:
(1) The man-machine system consists of the man, the machine and system environment.
(2) It is essentially artificial by nature and is specifically developed to fulfill some purpose or specific aim.
(3) It has specific inputs and outputs which are appropriately balanced.
(4) It is variable in size and complexity and is dynamic in performance.
(5) Subsystems of man machine system interact with and effects the other parts.
(6) The man-machine system becomes more efficient when inputs and out puts are adequately balanced.
(7) Environmental factors or system environment effects system performance.
Classification of Man-Machine Systems:
Depending upon size and complexity, man machine systems are of following three types:
(1) Manual Systems: They are essentially man directed systems. These are flexible in nature and small in size. Simple
tools and equipment are used and the efficiency is dependent upon the human factor. A large variability is possible in a
manual system as every worker may select different method to do the same job.
(2) Mechanical Systems: They are more complex and inflexible in nature than manual systems. The machine component
is power-driven and human activity is information processing, decision making and controlling occasionally knows semi-
automatic systems, they have components that are well integrated. This is the feature that renders these systems rather
inflexible. An automobile and a machine tool operated by a driver or operator are good examples of his class.
(3) Automatic Systems: A complex system in which all operational functions are performed by automatic devices is known
as an automatic system. Operational functions are sensing information processing decision making and action. It is
completely inflexible in nature and cannot be adopted to uses other that the one for which it has be designed.
The Impact of Facility Design on Facility Management
Design opens-up valuable opportunities for businesses. Its importance is often underestimated, but good design can bring
some significant business benefits.
Design can then help you turn these ideas into innovative and competitive products and services that are suitable for your
market. You can also use design to make your business processes more efficient and to strengthen your marketing approach.
Make design part of your business strategy
Using design to improve product development
Use design to win new customers and markets
Evidence shows that using design improves business performance. Businesses that undervalue the importance of design may
be missing vital opportunities.
Design can bring a range of commercial benefits if used systematically across your business. These benefits include:
increased sales of your products or services
improved market position relative to your competitors
greater customer loyalty and fewer customer complaints
a stronger identity for your business
MODULE 3 Activity
ESSAY
What are the roles fulfilled by facilities in the hospitality industry?
MODULE 4
Principles of Facility Planning
II. Lecture
Components of a Facility
Structural Components - are specialized structural building products designed, engineered, and
manufactured under controlled conditions for a specific application. They are incorporated into the overall
building structural system by a building designer.
Electrical Components - An electrical component is the general term for any part of an electric circuit.
This includes:
Wires - Wires are pieces of metal that transport electricity. They are usually flexible which makes
them easier to use. These electrical conductors are key to all electrical devices, from the electric
circuit board in a computer to the transformer in a neighborhood, or even the electrical
transmission system carrying electric power hundreds of kilometers. Without wires electricity would
be unavailable for everyone, making them a necessary component to modern life. Depending on
their purpose, wires can have varying sizes and compositions.
Switches - electric switch is an electrical component that breaks or closes an electric circuit.
Opening the switch (breaking the circuit) means turning off the electrical device and closing the
switch (completing the circuit) allows an electrical current to flow so that the device is on.
Resistors - are electrical components in an electric circuit that slow down current in the circuit.
They deliberately lose energy in the form of heat or thermal energy.
Capacitors - is an electronic device that stores charge and energy
Light bulbs - A light bulb is an energy conversion device that converts electrical energy into light.
LED light bulbs
CFL light bulbs
Halogen lights
Inductors
Diodes - A diode is an electrical component with the fundamental property of only allowing electric
current to flow in one direction through it.
Transistors - Transistors are components of electric circuits that can act as amplifiers and as
switches. The most basic type of transistor is the bipolar junction transistor
Mechanical Components
Includes:
Mechanical Components
Screws
Bolts
Studs
Nuts
Washers
Rivets
Inserts
Standoffs
Thread inserts
Blind rivet nuts
Pins
Retaining rings
Locking pins
Clevis pins
Shims
Spacers
Hose clamps
Cable tie mounts
Fixing clips
Cable ties
Toggle clamps
Other attachment devices
Roof Elements
a. Decking (or sheathing) - Usually made from 1⁄2-inch plywood, the decking closes and reinforces the roof
structure and provides a nailbed for the shingles.
b. Roof edge (or eaves edge)- All the boards running along the edge of the roof or eaves. Also known as a fascia.
c. Attic - The space under the roof. The attic must be ventilated to protect the roofing system against excessive heat
in summer and warm moist air generated by the house in winter.
d. Saddle or Cricket - A structure located behind the higher side of a chimney (or similar projections from the roof) to
divert rainwater around it.
e. Ridge - Horizontal line at the top of the roof.
f. Valley - The “V-cut” angle along the junction of two slopes of a roof.
g. Underlay membrane - This coating, made of felt saturated with asphalt or a synthetic fabric, protects the shingles
against resin released by the wood decking, and protects the decking itself against bad weather.
h. Eave’s membrane - This protective membrane goes under some or all the asphalt shingles to prevent water
infiltration caused by “ice dams” in winter. Read our Tips & Tricks instalment.
i. Drip edge - Molding that covers the edge of the roof and reduces the risk of water infiltration.
j. Roof vents - These enclosed structures made of metal or plastic feature openings and fins, ensuring that the attic
space is properly ventilated. To achieve full ventilation of the attic, there must be an air inlet at the base of the roof,
through perforations in the eave’s soffit.
k. Deflector - This is a piece of polystyrene or cardboard inserted between two rafters to ensure the free flow of air
over the insulation near the soffits.
l. Plumbing vent - A pipe that emerges from the roof and admits air into the plumbing system to allow wastewater to
flow properly to the sewer or septic-system leaching field.
m. Flashing (joint covers) - Flashing can be flexible or rigid and is made of galvanized steel, aluminum or plastic. It is
a type of resistant moulding that prevents water flowing near roof openings from infiltrating the roof. Flashing is
found in valleys and at the bases of chimneys, walls, roof vents and plumbing vents.
n. Shingles - Made of fiberglass and asphalt, shingles protect the roof from rain and lend a house character.
Facility management (FM) is a profession that encompasses multiple disciplines to ensure functionality, comfort,
safety, and efficiency of the built environment by integrating people, place, process, and technology.
Facilities managers are responsible for the security, maintenance, and services of work facilities to ensure that they meet the
needs of the organization and its employees.
Facilities managers essentially look after all of the services that helps a business or other organization do its work.
Responsibilities can include:
overseeing and agreeing contracts and providers for services including security, parking, cleaning, catering,
technology and so on
supervising multi-disciplinary teams of staff including cleaning, maintenance, grounds and security
ensuring that basic facilities, such as water and heating, are well-maintained
managing budgets and ensuring cost-effectiveness
allocating and managing space between buildings
ensuring that facilities meet government regulations and environmental, health and security standards
advising businesses on increasing energy efficiency and cost-effectiveness
overseeing building projects, renovations or refurbishments
helping businesses to relocate to new offices and to make decisions about leasing
drafting reports and making written recommendations.
PRELIM LABORATORY:
Introduction
Every workplace needs to ensure it meets the proper health and safety regulations. It is important that all
your employees are knowledgeable about safety and security procedures. Promote interest in safety and security
by involving your team in the planning process for these procedures. Give them an opportunity to provide input and
feedback to help give them a sense of responsibility.
What are the most common causes of workplace accidents?
Laziness – taking shortcuts, when working with dangerous tools or machine taking a short cut exposes a person to
unnecessary risks and to a potential disaster.
Being Distracted or tired – if you are not 100% focus on your task or surroundings you are exposing yourself to
unnecessary danger.
Overconfidence – is when a worker feels that they are invincible and/or so good at their job nothing bad can happen
to them.
Ignoring safety procedures or rules – safety rules and procedures are created to prevent accidents.
Alcohol or Drug use – Drugs or alcohol will slow a worker’s reaction time and make him or her more careless and
clumsier.
Objectives:
At the end of the course, student is expected to:
Create a Culture Around Safety and Security
Know your role in an emergency.
Observe all safety and health rules and procedures
Report unsafe conditions and practices to the supervisor as soon as possible
Wear personal protective equipment as needed.
set an example for new employees.
Maintain workplaces and equipment under the well-kept condition.
DIRECTION
Students need to group themselves into (5) FIVE, each one of you will choose on WHO and WHAT to demonstrate.
Create a Video record and send it thru send thru messenger, Gmail, Google Drive, etc. attach file in the google
classroom will do. In doing so always INDICATE your NAMES & BLOCK.
If the video is too long and couldn’t send thru the mention above, you can upload it thru YOUTUBE, FACEBOOK and
send me the link.
GOOD PRESENTATION expects a GOOD GRADE
YOU NEED TO READ/EXPLAIN EACH BEFORE YOU DEMONTRATE.
1. PREVENTING CUTS
In help prevent cuts:
Select the appropriate knife to the job, use food to check the sharpness of the knives.
Offer the handle when passing the knives.
Do not throw knife at the sink together with other soiled utensils.
Wipe knife with the edge pointing away from your hand
Place knife flat on the bench
Always carry knife with the blades pointing down.
Never throw knives and attempt to catch knives.
Store knife away in their racks.
If a minor cut does occur, what to do?
Rinse the wound under cold water, to remove any particle of food or dirt.
Then cover a bandage from the first aid kit.
If deeper cut, medical advice should be sort for a qualified first aider, nurse, or doctor.
3. ELECTRICAL EQUIPMENT
Electrical equipment in the kitchen helps make cooking easier but they can still be very dangerous.
Be sure the equipment is in good condition and not near water.
Plug the machine on the wall then, switch it on, when finish do the process in reverse.
To avoid injury never put fingers on the near blades, use safety equipment when necessary.
Never use a knife or other utensils to retrieve toast from the toaster, in case of electric shock do not touch the victim
until the power is turn off as the current could be transferred. If it not possible to switch the power off use a non-
conductor such as wood, rubber or rolled paper, or a stick broom to push the victim away from the contact with the
current, stay with the victim until medical help arrives. If you know CPR and the patients’ needs it, administer it
immediately.
5. PROPER LIFTING
Always observe lifting practices, lift correctly according to the following:
Keep a wide base of support. - Your feet should be shoulder-width apart, with one foot slightly ahead of the
other (karate stance).
Squat down, - ending at the hips and knees only. If needed, put one knee to the floor and your other knee in front
of you, bent at a right angle (half kneeling).
Keep good posture - Look straight ahead, and keep your back straight, your chest out, and your shoulders back.
This helps keep your upper back straight while having a slight arch in your lower back.
Slowly lift - by straightening your hips and knees (not your back). Keep your back straight, and don't twist as you
lift.
Hold the load as close to your body as possible, at the level of your belly button.
Use your feet to change direction, taking small steps.
Lead with your hips as you change direction. Keep your shoulders in line with your hips as you move.
Set down your load carefully, squatting with the knees and hips only.
GOLDEN RULES
If you knock or spill it wipe it up
If you drop it, pick it up
Never leave drawers/cover open
Never run in the kitchen.
- Ergonomics creates a well-designed workspace that promotes good posture, decreases exertion, eliminates awkward postures,
decreases repetitive motions, improves reaches and heights, and decreases the need for high-force activities. All of these
considerations create more productive employees.