Performance

Management
Process

Prerequisites Performance Assessment Performance Planning Performance Review Performance Execution Performance Renewal and
Recontracting

Knowledge of the Knowledge of the job in

organization's mission and question
strategic goals

Strategic planning Mission and Goals Job analysis of key components KSAs required to do the job Job Description Job Analysis Rating of frequency and
criticality of tasks and KSAs is
susceptible to:

Purpose or reason for the Where the organization is Organizational goals Strategies for attaining goals Cascade effect throughout Activities Tasks Products Services Processes Knowledge Skills Abilities Job duties KSAs Working conditions Use a variety of tools Job Analysis Follow-Up
organization's existence going organization
Self-serving bias Social projection bias False consensus bias
Interviews Observation Questionnaires All incumbents should:
Organization —-> Unit —> Employee

Review information Provide feedback Rate tasks and KSAs in terms of:

Frequency Criticality

These biases exaggerate the

importance of certain tasks & KSAs