CUSTOMER FEEDBACK FORM

Our goal is Quality. To help assess our overall performance, we would greatly appreciate it if
you could spend a few minutes rating Bourbon Offshore’s performance in the areas outlined
below (as applicable.)

Your response will help Bourbon Offshore to continuously improve our quality of service to
you in the future. Thank you in anticipation.

Client:       Location:      

Contact Person:       Date:      

Vessel(s):      

Please tick the appropriate box

1 = very poor / unacceptable 2 = poor 3 = adequate 4 = good 5 = very good
6 = excellent

Project Management 1 2 3 4 5 6
1. Project planning                        
2. HSE awareness, implementation and   
      
      
      
      
      
   
performance?
3. Assistance with survey design and   
      
      
      
      
      
   
parameter
4. Problem selection?
identification and solutions?   
      
      
      
      
      
   
5. Invoicing accuracy and punctuality?   
      
      
      
      
      
   
Communications                  
6. Tender presentation, contract                        
negotiation
7. Meetings and(sufficiency,
clarity of price structure
organisation,   
      
      
      
      
      
   
minutes,
8. action time
Response points)
to queries   
      
      
      
      
      
   
9. Status and problem reporting   
      
      
      
      
      
   
10. Ability to contact Bourbon personnel   
      
      
      
      
      
   
Job performance                  
11. Mobilisation and demobilisation                        
12. Technical ability to meet your objectives   
      
      
      
      
      
   
13. Performance of vessel(s) and   
      
      
      
      
      
   
equipment
14. Performance of operational personnel   
      
      
      
      
      
   
15. Performance of sub-contractors   
      
      
      
      
      
   
16. Punctuality, presentation and quality of   
      
      
      
      
      
   
deliverables                  
17. Value for money                        
18. How do you rate Bourbon compared to   
      
      
      
      
      
   
other vessel contractors?                  

Please add any other comments you may have overleaf and return the
questionnaire to our Contract / Operations Manager.

For Client:
Print Name:      Signature: Date:     

Date Original: 01 March 2007 Form C-6

Revision Number: 1.1
Revision Date: 28 January 2008
Prepared by: QHSE Marseille
Approved by: Offshore COMEX
 CUSTOMER FEEDBACK FORM

Date Original: 01 March 2007 Form C-6

Revision Number: 1.1
Revision Date: 28 January 2008
Prepared by: QHSE Marseille
Approved by: Offshore COMEX