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  • Effective Communications Handout

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    Salai Thangte LaizoZanniat
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    This document provides alternative language to commonly used dental terminology to make patients feel more at ease. It suggests using terms like "dentistry" instead of "work", "dentures" instead of "plates", and "change in schedule" instead of "cancellation". The document also offers more positive replacements for words like "waiting room", "filling", "cost", and others to help create a more comfortable experience for patients.

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    This document provides alternative language to commonly used dental terminology to make patients feel more at ease. It suggests using terms like "dentistry" instead of "work", "dentures" instead of "plates", and "change in schedule" instead of "cancellation". The document also offers more positive replacements for words like "waiting room", "filling", "cost", and others to help create a more comfortable experience for patients.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    4 views1 page

    Effective Communications Handout

    Uploaded by

    Salai Thangte LaizoZanniat
    This document provides alternative language to commonly used dental terminology to make patients feel more at ease. It suggests using terms like "dentistry" instead of "work", "dentures" instead of "plates", and "change in schedule" instead of "cancellation". The document also offers more positive replacements for words like "waiting room", "filling", "cost", and others to help create a more comfortable experience for patients.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Try Saying this: Instead of this:

    Dentistry Work
    Dentures Plates
    Change in schedule Cancellation
    Dr. Smith is ready to see you… Would you like to come in?
    Reception room/ Greeting room Waiting room
    Restoration Filling
    Investment Cost
    Confirm Remind
    Examination Check-up
    Uncomfortable Pain/ hurt
    Prepare the tooth Drill the tooth
    Fee Price/cost/charge
    The Dr. has an interruption in the The Dr. is running late.
    schedule.

    Do you prefer mornings or When would you like to come in?


    afternoons?

    Treatment room Operatory


    Empty your mouth Spit

    Effective Communication Strategies- Handout

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