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  • Error de Servicio de Supervision c3326

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    After upgrading the firmware on an imageRUNNER ADVANCE series device, the monitoring service began asking for an activation code. The document provides the solution that the imageWARE Remote administrator should create an 8-digit activation code to complete the activation process if the Cloud Connect Agent is required. Alternatively, setting the RMS-SW service mode value to 0 will resume typical e-RDS communication without requiring the Cloud Connect Agent. Additional details can be found in the related TechPub document.

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    After upgrading the firmware on an imageRUNNER ADVANCE series device, the monitoring service began asking for an activation code. The document provides the solution that the imageWARE Remote administrator should create an 8-digit activation code to complete the activation process if the Cloud Connect Agent is required. Alternatively, setting the RMS-SW service mode value to 0 will resume typical e-RDS communication without requiring the Cloud Connect Agent. Additional details can be found in the related TechPub document.

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    6 views4 pages

    Error de Servicio de Supervision c3326

    Uploaded by

    ojedasoportelpz
    After upgrading the firmware on an imageRUNNER ADVANCE series device, the monitoring service began asking for an activation code. The document provides the solution that the imageWARE Remote administrator should create an 8-digit activation code to complete the activation process if the Cloud Connect Agent is required. Alternatively, setting the RMS-SW service mode value to 0 will resume typical e-RDS communication without requiring the Cloud Connect Agent. Additional details can be found in the related TechPub document.

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    8/9/23, 11:07 about:blank

    Monitoring Service Activation Code required after upgrading Firmware.


    4mo ago •  201 Views •     

    2023-05-15

    Product : All imageRUNNER ADVANCE Series

    Title : Monitoring Service Actication Code required after upgrading Firmware.

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    8/9/23, 11:07 about:blank

    Problem :
    After upgrading the device firmware the Monitoring Service is asking for an activation code.

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    Solution :
    This is a condition based on the criteria that the expectation is for the copier to have added capacity for the
    Cloud Connect Agent. For this scenario the expectation is for the imageWARE Remote administrator of the
    dealership to create an 8 digit activation code to complete the process.
    However if the Cloud Connection Agent is not required and resuming typical e-RDS communication is desired,
    set the following Service Mode value:
    Level 1 Copier > Option > Display SW > RMS-SW set to 0

    Please be aware that should it be necessary to activate the Cloud Connect Agent it will be necessary to set the
    RMS-SW to 1, and the imageWARE Remote Administrator will need to create an activation code.

    Pease see the related TechPub TP23 093 for additional information.

    Canon USA, Inc. Engineering Services & Solutions Division

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    8/9/23, 11:07 about:blank

    Attachments:
    TP23 093 (2).pdf
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