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  • Tor Pedoman Perilaku Personil Toko (P3T)

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    andrasiam12
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    This document outlines the terms of reference for a training on personnel behavior guidelines for store staff. It details three learning methods: self learning using materials provided for 15 hours, virtual learning over 40 hours using online materials and discussions, and in-class learning for 40 hours with presentations and question/answer sessions. The topics to be covered include an introduction to the people clinic concept, the roles of stakeholders, guidelines for customer interactions, and consequences for violations. The total time allocated is 90 hours for self learning and 240 hours each for virtual and in-class components.

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    KISI KISI SPPUR

    Original Title

    TOR PEDOMAN PERILAKU PERSONIL TOKO (P3T)

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    This document outlines the terms of reference for a training on personnel behavior guidelines for store staff. It details three learning methods: self learning using materials provided for 15 hours, virtual learning over 40 hours using online materials and discussions, and in-class learning for 40 hours with presentations and question/answer sessions. The topics to be covered include an introduction to the people clinic concept, the roles of stakeholders, guidelines for customer interactions, and consequences for violations. The total time allocated is 90 hours for self learning and 240 hours each for virtual and in-class components.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    2 views1 page

    Tor Pedoman Perilaku Personil Toko (P3T)

    Uploaded by

    andrasiam12
    This document outlines the terms of reference for a training on personnel behavior guidelines for store staff. It details three learning methods: self learning using materials provided for 15 hours, virtual learning over 40 hours using online materials and discussions, and in-class learning for 40 hours with presentations and question/answer sessions. The topics to be covered include an introduction to the people clinic concept, the roles of stakeholders, guidelines for customer interactions, and consequences for violations. The total time allocated is 90 hours for self learning and 240 hours each for virtual and in-class components.

    Copyright:

    © All Rights Reserved
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    of 1

    TERM OF REFERENCE

    Nama Mata Kuliah : Panduan Perilaku Personil Toko


    NRA :
    Peserta Pelatihan : All Karyawan Area
    Metode Pelatihan : Self Learning & Virtual Learning/In Class Learning

    Self Learning Virtual Learning In Class Learning


    Tujuan Pembelajaran Pokok Bahasan Alokasi Metode Alokasi Metode Alokasi Metode Evaluasi Referensi
    Alat & Media Alat & Media Alat & Media
    Waktu Pelatihan Waktu Pelatihan Waktu Pelatihan
    Pengertian, latar belakang,
    15 40 40
    dan tujuan dari people clinic
    Memahami konsep People Clinic
    Alur proses people clinic 15 40 40
    Peran masing-masing stake
    15 Laptop/komputer/smart 40 Laptop/komputer, 40 Laptop/komputer,
    holder people clinic ceramah, diskusi, ceramah, diskusi,
    pengertian, latar belakang, membaca phone, koneksi internet, Slide presentasi, Slide presentasi, L1 & L2
    15 40 tanya jawab 40 tanya jawab
    dan tujuan dari P3T slide presentasi Koneksi internet Koneksi internet
    Case beserta Do And Don’t
    Memahami Panduan 15 40 40
    P3T
    Perilaku Personil Toko
    Sanksi yang diberikan sesuai
    15 40 40
    dengan pelanggarannya

    90 240 240
    KE-0617-2023/11/30-01

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