For most retail and manufacturing companies, the activities that constitute the revenue cycle include

sales order procedures, sales return procedures, and cash receipts procedures. But for Seven Kingdoms
Inc., the firm we used as an example, is classified as a service company since it offers services to its
clients. Usually, the revenue cycle of service industries are shorter – the received service order, enter
into agreement with customer and then the company provides the service and receives payment from
customers.

With Zoho, under its Sales tab, the following are the options for the user.

For quotes, you are creating deals or offers to your customers. You can send them a quote of the goods
or service you will provide at a certain rate and your customers could either accept or reject it. Zoho also
has a feature where an accepted quote could be turned to an invoice automatically.

For recurring invoices, Zoho automatically sends invoices to your specified customer at a set regular
interval.

And for credit notes, you are returning the money paid by customers in cases of sales return and
overpayments.

The other features here will be shown in the following video.

Creating Customer

Under the customer tab, youll see the list of active customers. Just click new to create new customer
and fill in the information. Every customer also has its own overview, summary of transactions, mail and
statements.

Recording Sales Receipt

Sales receipt is for cash transactions, fill in the info, and the services provided, and the payment mode of
customers. When you click save and send, this will be recorded and a copy will be sent to your
customer’s email.

Creating Invoice

The same process, input information, and the terms of payment, then Zoho will automatically adjust the
due date. You will also provide information on the services and the rate of services. When you click, save
and send, this will be recorded and you’ll be prompted by an auto generated email nvoice to be sent to
your client as seen in the video.

Received Payment from an invoiced client

When recording, you’ll have to choose the customer first because Zoho will automatically show the
receivable from that customer. You may type in amount received for partial payment or just click
received full amount if the customer paid in full. As you can see, unpaid invoices are also summarized
below. Zoho will generate payment receipt you can readily send to you client’s email.