MLSLABMN: LABORATORY MANAGEMENT

Lesson 1: Introduction to Laboratory Management

Transes by: Micah T. Dogomeo - MED224 │MIDTERMS - 2nd Term │A.Y. 2023 - 2024

Week 1: introduction to laboratory Classification of Clinical Laboratories

management
What exactly is a laboratory?
● The laboratory plays a vital role in
health care.
● Facilities where tests are done.
The purpose of the laboratory of the
laboratory is to provide physicians and other
healthcare professionals with information to:
1. Detech disease of predisposition to
disease
● Predisposition: susceptibility
mo na magka disease.
2. Confirm or reject diagnosis
● Confirm: to verify
● Reject: to differ
● Diagnosis: gnosis - knowledge
❖ Diagnosis:
identification
disease
examinations.
3. Establish prognosis
● Prognosis: recovery state of
the patient.
Note: Always remember that Diagnosis first
before Prognosis
Classification by ownership
➢ Government
● Operated and maintained,
partially or wholly, by the
national government, a local
government unit (provincial,
city, or municipal), any other
political unit or any
department, division, board or
agency thereof.
➢ Private
● Privately owned, established
and operated with funds
through donation, principal,
investment or other means by
any individual corporation,
association or organization.
Classification by Institutional Character
of
via ➢ Institution-based
● a laboratory that is located
within the premises and
operates as part of a DOH
licensed health facility.
● eg. department of pathology of
NKTI
● ex: hospital, clinics, schools,
medical facilities.

4. Guide patient management and ➢ Non-institution based

monitor efficacy of therapy ● a laboratory that operates
independently and is not
The laboratory also plays a leading role in attached to any DOH licensed
education and research, information health.
technology design and implementation, and ❖ not attached: not
quality improvement. affinity

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 MLSLABMN: LABORATORY MANAGEMENT
Lesson 1: Introduction to Laboratory Management

Transes by: Micah T. Dogomeo - MED224 │MIDTERMS - 2nd Term │A.Y. 2023 - 2024

● free standing laboratories ● A pattern of behaviors used to engage

● eg. hi-precision others to complete tasks in a timely
and productive manner.
Classification by Function
Management
➢ Clinical Pathology ● Provides the “road” to get there.
● deals with the chemical and
cellular analyses of blood and Primary Functions include:
other body fluids. ● Planning and prompt decision making
● eg. Clinical Chemistry, Clinical ● Organizing
Microscopy, Hematology, ● Leading
Bacteriology, Blood Banking, ● Controlling
Immuno-Serology ❖ Effective utilization of
resources.
➢ Anatomic Pathology
● provides processing and Leadership Styles
examination of surgical
specimens as to the physical 1. Supporting Leader
appearance and microscopic ● flexibility
structure of tissues. ● provides physical and
● eg. Histopathology, Forensic, personal resources.
Autopsy ● they encourage creative
problem solving.
➢ Molecular Pathology
● deals with the analysis of 2. Directive Leader
certain genes, proteins, and ● direction
other molecules in samples ● Presents rules, orders, or other
from organs, tissues, or bodily defined instructions to the
fluids to diagnose disease individual.
and/or to guide the prevention ❖ instruction: concise
and treatment of disease. detailed
● eg. Virus
3. Delegating Leader
“An organization is only as good as its people, ● delikado
and people are guided by leaders and ● Provides low support and low
managers” direction

Leadership 4. Coaching Leader

● Provides “direction” where ● Provides high support and
organization is going. high direction

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 MLSLABMN: LABORATORY MANAGEMENT
Lesson 1: Introduction to Laboratory Management

Transes by: Micah T. Dogomeo - MED224 │MIDTERMS - 2nd Term │A.Y. 2023 - 2024

Classification of Managers Strategic Planning

1. First-line Managers
● They complete tasks for the
day only.
● eg. supervisors, team leaders,
Chief Medical Technology.
2. Middle-line Managers
● They are engaged in strategic
and tactical activities.
● eg. operations manager,
divisions head.
● Deciding on the objectives of the
organization and the need to modify
existing objectives.
➢ Process
➢ High level decisions
● Allocating resources to attain these
objectives.
● Establishing policies that govern the
acquisition, use, and disposition of
these resources.
➢ Long term projection (global
view)

3. Top-line Managers Requirements for Successful for strategic

● Concentrate on strategizing planning
and planning for the next 1 to 5 a. Pre-planning
years b. Organization
● eg. laboratory directors, CEOs, c. Well-defined goals
CIOs. d. Communication
e. Firm Belief of what is to be
Difference Between Leader and Manager accomplished
Leader Manager
Tactical Planning
Administrator Implementer ● Works toward meeting the long-term
strategic goals
Organizer & Maintains control
● Detailed day-to-day operations
Developer
needed to meet the immediate need of
Risk Taker Watches bottom line the laboratory.

Inspiration Is a good soldier Quality System Management

● A key management goal is to ensure
Thinks long term Thinks short term that quality laboratory services are
provided.
Asks what and why Ask how and when

Challenges status quo Accepts status quo To accomplish quality management, every
laboratory should:
Does the right thing Does things right 1. Strive to obtain modern equipment
2. Should hire well-trained staff
3. To ensure well designed and safe
physical environment

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 MLSLABMN: LABORATORY MANAGEMENT
Lesson 1: Introduction to Laboratory Management

Transes by: Micah T. Dogomeo - MED224 │MIDTERMS - 2nd Term │A.Y. 2023 - 2024

4. To create good management team Six Sigma Steps:

Total Quality Management (TQM) and 1. Define

Continuous Quality Improvement (CQI) have ● project good or other
been standard approaches to quality deliverable that is critical to
leadership and management for over 30 years. quality
➢ ER > 30 mins result
Total Quality Management (TQM) 2. Measure
● System of approach that focuses on ● baseline performance &
teams, processes, statistics, and related variables.
delivery of services or product that 3. Analyze
meet customers expectation ● This involves the data using
● eg. error free quality, manage by fact, statistics or graphs in order for
empowered workers us to identify and quantify the
root cause.
Continuous Quality Improvement (CQI) 4. Involves
● Is an element of TQM that strives to ● performance by developing
continually improve practices and not and implementing a solution.
just meet established quality 5. Controls
standards. ● factors related to
improvement, verify impact,
Two other tools often used to improve quality validate benefits, and monitor
throughout the health care industry are Six overtime.
Sigma and Lean.
Lean
Six Sigma ● Utilized techniques that would
● A performance improvement determine the work activities that do
program, the goal of which can be not directly add to the delivery of
summarized by the mantra laboratory services in the most cost-
“improvement by eliminating process effective ways.
variation” ● A system for reducing waste in
● Improved performance, improved production or manufacturing
quality, improved bottom line, processes.
improved customer satisfaction, ● Usually ISO certified Laboratories.
improved employee satisfaction ➢ ISO
➢ international standard
organization
➢ Highest level of quality

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 MLSLABMN: LABORATORY MANAGEMENT
Lesson 1: Introduction to Laboratory Management

Transes by: Micah T. Dogomeo - MED224 │MIDTERMS - 2nd Term │A.Y. 2023 - 2024

5S Techniques
● Sort
● Set in order
● Shine
● Standardized
● Sustain

PDCA Technique
● Plan
● Do
● Check
● Act

CAP - College of American Pathologist

● They adopted ISO 15189; 2007

CLSI - Clinical and Laboratory Standard

Institute
● They created the 12 quality system
essentials.