SUNEXSHT17 Outline Rev 1-22

EL83 - DGCA SHT-17.
2 COURSE 7 -
FLIGHT AND CABIN SECURITY
TRAINING
COURSE OUTLINES
Copyrights © 2020 by Flyco Training Solutions

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EL83 - DGCA SHT-17.2 COURSE 7 - FLIGHT AND CABIN
SECURITY TRAINING (SUNEXPRESS) Rev 1.22
Date 2023-05-26
TABLE OF CONTENT
SUNEXPRESS - DGCA SHT-17.2 Course 7 - Flight and Cabin Security Training / COURSE 3
SUNEXPRESS - DGCA SHT-17.2 Course 7 - Flight and Cabin Security Training 3
SUNEXPRESS - DGCA SHT-17.2 Course 7 - Flight and Cabin Security Training / COURSE 39

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SUNEXPRESS - DGCA SHT-17.2 Course 7 - Flight and Cabin Security Training / COURSE START
1-LEGAL CAUTION The material contained in this training program is based on the information obtained from current national, international
and company regulations and it is to be used for training purposes only. At the time of designing this program contained then current
information. In the event of conflict between data provided herein and that in publications issued by the authority, the authority shall take
precedence.
SUNEXPRESS - DGCA SHT-17.2 Course 7 - Flight and Cabin Security Training

2-SunExpress DGCA SHT 17.2 Flight & Cabin Security Training Rev.11 / 01 Nov 22
3-DGCA Air Operator Certificate - AOC No: TR-003
4-DGCA SHT-17.2 AVSEC Training Organization Approval Certificate
5-SunExpress Security Management Commitment
6-SunExpress Security Policy
7-SunExpress- Sunconnect-Quick Links-DMC- Comply 365
8-DGCA SHT-17-3 Aviation Companies Security Management System Directive (SeMS) Article-20
10-LBA-Cargo-Designation of-SunExpress-ACC3
11-TRAINING RULES 1- Punctuality 2- Participation form 3- Use of cell phones/Ipads/laptops 4- Use of materials 5- Absence 6- Breaks 7-
Lunch break 8- Feedback 9- Evaluation 10- Examination
12-ATTENTION The contents in this presentation are for TRAINING PURPOSES ONLY! Current International / Continental / State / Airport
Legislation and SunExpress Manuals / Documents shall take precedence in the event of conflict.
13-Information given in this course is classified as: RESTRICTED - CONFIDENTIAL Do not share it with third parties. Non-compliance is
an offence.
14-DGCA SHT-17.2 Course 7 Annex-3
17-1.TRAINING PURPOSES At the end of this course, Trainees will be able to; * learn why civil aviation security is necessary, * have an
overview on terrorism, * learn risks and threats against civil aviation security, * get the knowledge about the basics about the civil aviation
security, the relevant legislation and documents. * learn the SunExpress procedures/implementations performed during the ground and
flight security operations in general.
18-WHY IS THIS COURSE NECESSARY? Because it is necessary in order to; * Develop strategies to address threats and risks in the field
of civil aviation security and * Strengthen SunExpress procedures/implementations in accordance with the domestic and international civil
aviation security SARPs / Standards and Recommended Practices including Annex-17

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Security to Chicago Convention.
19-WHAT IS ‘SAFETY’ AND ‘SECURITY’? SAFETY The state in which risks associated with aviation activities related to or in direct
support of the operation of aircraft are reduced and controlled to an acceptable level. SECURITY A combination of measures and human -
material resources in order to safeguard civil aviation against acts of unlawful interference.
20-The primary objective of civil aviation security is to ensure the protection and safety of; * passengers, * crew, * ground personnel, *
general public, and * aircraft and facilities of an airport serving civil aviation.
21-* Civil aviation is a highly regulated industry. * There are international and national civil aviation security standards which are enforced in
Turkey through the relevant applicable legislation. * DGCA / Directorate General of Civil Aviation monitors compliance to ensure that the
standards are implemented effectively by the industry. * Security is NOT just the responsibility of those who are responsible for
implementing security controls in aviation, it is every individual person’s responsibility who works, serves, leads and represents in aviation.
22-WHAT IS THE OVERALL OBJECTIVE OF AVIATION SECURITY? It is? * to prevent unlawful interference with civil aviation in Turkey
and to/from foreign airports that SunExpress conducts operations and * to prevent a threat item getting on board an aircraft.
23-SECURITY is a combination of measures and human - material resources in order to safeguard civil aviation against acts of unlawful
interference. ACTS of UNLAWFUL INTERFERENCE are acts or attempted acts such as to jeopardize the safety of civil aviation, including
but not limited to: 1. Unlawful seizure of aircraft, 2. Communication of false information, 3. Destruction of an aircraft in service, 4. Forcible
intrusion on board an aircraft, at an airport or on the premises of an aeronautical facility, 5. Hostage-taking, 6. Introduction of a weapon or
hazardous device or material intended for criminal purposes on board an aircraft or at an airport, and 7. Use of an aircraft as a mass
destruction device.
24-1. Training Purposes - Levels of Legislation 1- International Level 2- Continental Level 3- National Level 4- Airport Level 5- Air Carrier
Level
25-Legal Basis Levels of legislation that SunExpress must comply with are as follows? 1. International level; International conventions,
ICAO and IATA documents. 2. Continental level; EU / EC Regulations, ECAC documents. 3. National level; Turkish national legislation. 4.
Airport level; Airport security related programs / plans. 5. Air carrier level; SunExpress company commitments, policies, manuals and other
security related documents.
26-1.TRAINING PURPOSES – REFERENCE LEGISLATION / DOCUMENTS * Convention on International Civil Aviation Chicago
07.12.1944 * International Conventions / Protocols * ICAO - Annex 17, Doc 8973, Doc 9811, Doc 9808 * IATA – Security Manaual,
Operational Safety Audit - IOSA Standards Manual * EU / EC - Regulations * ECAC – Documents * National Legislation – Constitution,
Laws, By-Laws, Regulations, Orders * Airport Security Program - the other relevant security related Programs * SunExpress Security
Program (for the Foreign Countries) * SunExpress Security Plan (for Turkish

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Airports) * SunExpress OM-A / CCM Chapter-10 Security * SunExpress OM-D Training
27-1.TRAINING PURPOSES – LEGISLATION – AUTHORITIES AND RESPONSIBILITIES Turkish Civil Aviation Law Article 100 The
Commander is responsible for flying and managing an aircraft in the first degree by ensuring the security of life and property and is
authorized to take necessary measures under extraordinary circumstances. Turkish Civil Aviation Law Article 101 The Commander is
authorized to take measures for ensuring safety and order in an aircraft and to give orders and instructions to passengers and personnel
and other persons on board for these reasons and to disembark them out of the aircraft, when necessary. The Commander shall determine
birth and death incidents that occur during flight with an official report and shall notify local authorities at the first aerodrome of landing or if
abroad, the Turkish Consulate or has it notified. He shall give a detailed report on his returning home (to Turkey). The Commander is
responsible for keeping all notebooks, records and documents that must be written or be kept handy or having them in order in accordance
the laws, regulations or instructions on board an aircraft during flight.
28-TURKISH CIVIL AVIATION LAW ARTICLE 102 The Commander is responsible for collecting and keeping all evidences related to a
crime or misdemeanors committed on board an aircraft? as well as he has authority personally or together with the other crew members
under his command to take necessary measures under the circumstances that threaten the security of life and property or where delay
could be detrimental? And to keep persons into custody until security officers handle the case, and to search persons’ clothing and
belongings, and to retain an object used or to be attempted to be used in committing a crime, or being in possession of an object
constituting a crime or a misdemeanor. In so far, the Commander shall pass the incident information onto competent authorities, in the
shortest time, for the purpose of necessary legal measures to be taken and if he is abroad, he shall notify the Turkish Consulate or ensure
to have it notified and shall give a detailed report under both two circumstances. TURKISH CIVIL AVIATION LAW ARTICLE 103 Public
institutions and public corporations that do business with the Turkish civil aviation vehicles and real persons and legal entity subjects can
prepare instructions that define authorities and responsibilities of pilot in command on condition that they are not contradictory to the
responsibility of pilot in command before legal rules.
29-TURKISH CIVIL AVIATION LAW ARTICLE 104 Passengers shall comply with the international agreements that Turkey is a party to,
and the provisions of this law, instructions of airport, and air carrier and are liable to refrain from any kind of act or behavior that violates the
security of life and property and discipline and order of travel. TURKISH CIVIL AVIATION LAW ARTICLE 105 The provisions of the
conventions of Tokyo-1963, The Hague-1970 and Montreal-1971 are preserved in the subjects that took part in this section.
30-Threats (the probability / likelihood of an attack) Hijack: seizure of the aircraft. Sabotage: destruction of the aircraft. Stand off attack: an
attack on the aircraft from outside while in flight. Ground attack: an attack to destroy or seize the aircraft while on the ground from inside or
outside the airport boundary. CBRN: an attack using CBRN to bring the aircraft down or take control of the aircraft.
31-2. THREATS AND TARGETS TARGETS * Aircraft * Passengers * Airport facilitations * Ground personnel / Aircraft

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personnel * Public
32-2.1. FACTORS IN TERRORISM TARGETING CIVIL AVIATION Why is the civil aviation an attractive target? Because, the civil aviation
presents and attractive target. * High profile, * Commercial value, * Crowded places, * Ability to disrupt, * Ability to generate media
coverage, * Potentially limited risk to terrorist
33-2.2. TERRORISM AND CIVIL AVIATION ICAO Doc. 9811; Terrorism can be defined as a premeditated, politically motivated use of
unlawful, shocking, and unexpected violence perpetrated against both combatant and non-combatant targets (human - symbolic) by
subnational groups or secret agents, usually intended to influence an audience. What are the possible motives of those who may pose a
threat to civil aviation? Possible motives of targeting civil aviation may include: * to cause mass casualties * to gain publicity for their cause
* to terrorise, scare and shock in order to disrupt normal life * to cause economic damage * to gain the release of prisoners. * to change
government / international policy. * to undermine and discredit authorities who oppose their cause. * for personal gain
34-2.2. TERRORISM AND CIVIL AVIATION Terrorism is marked by four key elements * Premeditated; always planned in advance. *
Political; nearly always political, never criminal. * Aimed at civilians; not usually aimed at military / police targets. * Carried out by
subnational groups; never carried out by the army of a country.
35-2.2. TERRORISM AND CIVIL AVIATION Who may be hijackers? Terrorists: WHO? Fundamentalists, Seperatists. WHY? Political
reasons, Religious reasons. HOW? In group, Considerable resources, Very organised, Take control of cockpit. Asylum seekers: WHO?
Mostly refugees, WHY? In fear of prosecution in their own country HOW? Limited resources, Less organised, Alone or in group. Mentally ill
persons WHO? People that are mentally unbalanced, WHY? Personal reasons, Not always identifiable. HOW? Unorganised, May become
violent and agressive. Criminals WHO? Assassins, Thieves, Extortionists WHY? Kill a person on board, Steal cargo, Extort money. HOW?
Hijacking, Sabotage.
36-3. ENTRY CHECK ARRANGEMENTS AT AIRPORTS 3.1 ELEMENTS THREATENING AIRCRAFT Primary Categories of Threat
Hijack: seizure of an aircraft in flight either as a conventional hijack (taking hostages to achieve specific demands) or to use the aircraft as a
missile to attack a surface based target. Sabotage: destruction of an aircraft. Stand off attack: attack on the aircraft from outside while in
flight. Ground attack: an attack to destroy or seize the aircraft while on the ground from inside or outside the airport boundary.
CBRN/Chemical, Biological, Radiological and Nuclear: an attack using CBRN to bring the aircraft down or take control of the aircraft.
37-3.2 SECURITY MEASURES TAKEN AT AIRPORTS ACCESS CONTROLS SECURITY RESTRICTED AREAS / SRA Security
restricted areas include at least the following: a. a part of an airport to which screened departing passengers have access? and b. a part of
an airport through which screened departing hold baggage may pass or in which it may be held, unless it concerns secured baggage? and
c. a part of an airport designated for the parking of aircraft to be boarded or loaded. Critical Parts of Security Restricted Areas / CPSRA
Critical Parts of Security Restricted Areas include at least the following: a. all parts of an airport to which screened departing passengers
have access? and b. all parts of an airport through which screened departing hold baggage may pass or in which it may be held, unless it
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baggage.
38-3.2 SECURITY MEASURES TAKEN AT AIRPORTS Airside; the movement area of an airport, adjacent terrain and buildings or portions
thereof, access to which is controlled. * Access to airside may only be authorized if persons and vehicles have a legitimate reason to be
there. * Guided tours of the airport escorted by authorized persons are considered to have a legitimate reason. In order to be granted
access to airside? * A person shall carry an authorization, and a vehicle shall display a vehicle pass. * Persons in the airside shall, upon
request, present their authorization for control.
39-Access to SRA / Security Restricted Areas may only be granted if persons and vehicles have a legitimate reason to be there. In order to
be granted access to Security Restricted Areas, a person shall present one of the followings: * a valid boarding card or equivalent? or * a
valid crew identification card? or * a valid airport identification card? or * a valid national appropriate authority identification card? or * a valid
compliance authority identification card recognized by the national appropriate authority. In order to prevent unauthorized access to security
restricted areas, access points are controlled by: * an electronic system which limits access to one person at a time? or * authorized
persons implementing access control.
40-WHAT IS TO BE EXPECTED AT A SCREENING CHECKPOINT? Certain articles are prohibited from being carried into the
SRA/CPSRA. Liquid, Aerosol and Gels (LAGs) restrictions apply to all staff. All persons and any items they are carrying, are searched on
entry to the SRA/CPSRA. Prepare for screening by removing outerwear (coat or jacket) and presenting large electrical items for screening
separately. Shoes should be removed if requested. Follow any specific instructions given by a security officer. Vehicles will also be
inspected before entry. Occupants should vacate the vehicle and undergo the screening procedure before returning to their vehicle. Access
and egress may be subject to additional unpredictable security measures.
41-Airport Access Control Arrangements * Persons and vehicles may be granted access to airside and Security Restricted Areas only if
they fulfill the required security conditions. * Persons having airport ID cards, including flight crew members, shall have successfully
completed a background check before either a crew identification card or an airport identification card is issued.
42-Show Pictures
44-3.3 PERSONNEL AND AIRPORT ENTRY CARD USE 3.3.1 PERSONNEL ID CARDS (SEE SXS-HR PROCEDURE 022)
TEMPORARY AIRPORT ENTRY CARD This card is issued upon an application of an aviation company to Airport Authority for short term
official visits, examinations or emergency repair works in the airport by being accompanied by a representative of the aviation company.
AIRPORT ENTRY CARD This card is issued to personnel who work in an airport. ALL AIRPORTS ENTRY CARD All Airports Entry Card is
issued by DGCA to those who may have a duty in all airports throughout Turkey due to their job nature.
45-3.3.1 PERSONNEL ID CARDS - 3.3.2 AIRPORT ENTRY CARDS/ALL AIRPORTS ENTRY CARDS Airport Entry Card is issued

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only to a person who has an operational need and has successfully completed a background check. The Personnel ID card - Airport Entry
Card of a person who fails a background check shall be immediately withdrawn. The Personnel ID card - Airport Entry Card shall be worn in
a visible place at least whenever the holder is in security restricted areas/airside. A person who is not displaying his Personnel ID Card /
Airport Entry Card in security restricted areas other than those areas where passengers are present shall be challenged by an airport entry
card holder.
46-Personnel ID Cards-Airport Entry Cards/All Airports Entry Cards shall be returned immediately to the issuing entity (SunExpress HR -
Airport Authority) a. upon request of the issuing entity? or b. upon termination of employment? or c. upon change of employer? or d. upon
change of the need to have access to areas for which an authorization has been given? or e. upon expiry of the card? or f. upon withdrawal
of the card. The issuing entity shall be notified immediately of the loss, theft or failure to return an identification card. (SunExpress HR -
Airport Authority) An electronic card shall be immediately disabled following return, expiry, withdrawal or notification of loss, theft or failure
to return. Crew identification cards and airport entry cards may also be subject to additional provisions. (SunExpress HR - Airport Authority)
47-Each crew member is required to have his National Identification Card/Passport, SunExpress Personnel ID Card and Airport Entry
Card/All Airports Entry Card with him at airports at all times. The cards shall not be lent or disposed of in any manner. Each crew member
is required to have his National Identification card with him, his passport and Crew Member Certificate-CMC on duty during international
flights. Aircraft crews, ground staff and maintenance personnel servicing aircraft shall challenge any unrecognized persons approaching or
obtaining access to the aircraft, and confirm their legitimacy. Persons who do not display proper identification cards or who present invalid
cards shall be reported to superiors or law enforcement officers.
48-WHAT IS THE CORRECT USE OF PERSONNEL ID CARD, AIRPORT ENTRY CARD/ALL AIRPORTS ENTRY CARD? Display it at all
times. Do not tailgate through access doors. Report its loss or theft immediately to HR Directorate. Surrender of ID cards/documents on
request to security or on termination of employment. Protect ID cards/PINs. Misuse of ID card may result in its removal. Follow local
procedures and requirements advised on ID cards/documents issue.
49-RENA
50-CASE STUDY. On a flight we realized that the ID cards of 2 cleaning personnel expired. I informed the authorized personnel about the
situation and they informed me that they had a document about the decision of extension of the ID cards by the Airport Authority. After we
saw the document, we accepted them on board. CLASS STUDY OVER THE INCIDENT AND SUBJECTS TO BE DISCUSSED. 1- As a
cabin crew, what shall we check on airport ID cards? 2- In case of realizing expired or invalid airport ID cards, what shall we do? 3- What
can we talk about SunExpress airport ID card implementations?
51-4. CREW SCREENING REQUIREMENTS SCREENING OF PERSONS OTHER THAN PASSENGERS AND ITEMS CARRIED Persons
other than passengers shall be screened by one of the following means: a. hand search? b. Walk-Through Metal

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Detection equipment (WTMD)? c. Explosive Detection Dogs? d. Explosive Trace Detection (ETD) equipment? e. security scanners which
do not use ionizing radiation? f. Explosive Trace Detection (ETD) equipment combined with hand held metal detection (HHMD) equipment
Explosive detection dogs and ETD equipment may only be used as a supplementary means of screening of persons other than passengers
or in unpredictable alternation with hand searches, WTMD or security scanners. Items carried by persons other than passengers shall be
screened by one of the following means: a. hand search? b. x-ray equipment? c. explosive detection systems (EDS) equipment? d.
explosive detection dogs? e. explosive trace detection (ETD) equipment.
52-Exemptions and Special Screening Procedures The appropriate authority may, for objective reasons, allow persons other than
passengers to be exempted from screening, or to be subjected to special screening procedures, provided that they are escorted by a
person authorized to escort screened persons other than passengers who temporarily leave critical parts may be exempted from screening
on their return provided that they have been under constant observation by authorized persons sufficient to reasonably ensure that they do
not introduce prohibited articles into those critical parts. Exemptions and special screening procedures may also be subject to additional
provisions.
53-5. SCREENING AND PROTECTION OF CREW BAGGAGE 5.1. OTHER MEASURES TO BE APPLIED BY CABIN CREW * All crew
baggage should carry an ID label issued by SunExpress. * Crew members shall not leave their baggage unattandent at any time. * Crew
members shall not accept sealed parcels for carriage from third parties. * Any sealed package belonging to a crew member shall at all
times be carried by the crew member concerned. * The individual crew member is responsible for handling and securing his personal
baggage.
54-* Keep your baggage locked when you do not use them. * Maintain security of all your baggage and belongings. * Before leaving hotel,
make sure that all items in your baggage belong * to you and are not tampered with. * Keep your baggage with you at all times in public
areas, and * Never accept anything for carriage from passengers, colleagues or friends.
55-5.1.1 HOTEL ACCOMMODATIONS When checking-in crew members should: * ask for a room preferably not facing a street or parking
lot, i.e. courtyard; * ask for a room on the lowest available floor above the ground floor; * ask for rooms in the vicinity of each other and on
the same floor; * ask for rooms not directly next to, but handy to emergency exits or elevators; * ask hotel reception to leave all valuable
documents, passports, crew IDs and etc. and large amounts of money in the hotel safe, unless otherwise advised. All documents should be
put in a sealed envelope and signed in order to avoid any tampering if documents are left at the front desk.
56-SECURING HOTEL ROOM When crew members enter their room for the first time they should: * familiarize themselves with the
surroundings; * carefully study the hotel evacuation plan (usually on the room door) and note the emergency meeting point; * visually note
where the nearest emergency exit is and determine the quickest way to get to it. The route should be memorized in case there is reduced
visibility during evacuation; * make sure there is no evidence of tampering in the room. If this is the case, it could mean that someone else
has access. Report this to the hotel reception immediately

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and ask for another room especially if the hotel does not use electronic keys; * make sure all the locks on the main door are working
properly. All locks should be used when going to bed; * verify that the telephone is working properly and take note of the hotel and local
emergency numbers; * make sure that you have SunExpress contact numbers. Verify that contacting the front desk quickly is easy.
57-HOTEL FIRE AND EVACUATION If the hotel fire alarm sets off while crew members are in their room, they should: * never use the
hotel elevators; * collect the room key and head for the room door. If there is smoke in the room, roll down your bed and crawl to the door
always staying as close as possible to the ground; * touch the door before opening it. If it is warm there might be fire on the other side. It
should be kept closed; check for smoke and fire in the corridor; * follow the exit sign, exit the hotel and go to the emergency meeting point.
* If there is a confirmed fire but cannot exit the room or hotel because of the fire, crew members should: * return to their room, close the
door, all windows and shut the air conditioner off; * call the hotel emergency and advise that they cannot leave their room; * fill bathtub,
rubbish bin and all other containers with water; * wet all sheets and towels and place them around the room door to prevent smoke from
entering; * if there is smoke or fire in the room, wet another towel and put it over their mouth and nose; * refrain from breaking any window
unless the room is completely filled with smoke; * try to attract attention, do not attempt to jump or climb out of a window; * as soon as it is
possible call home to report that they are safe; * acknowledge safety of all crew members and report back to air carrier. If the door is cool,
open it while keeping foot and shoulder against it which will enable them to close it quickly if necessary.
58-5.1.2 SOCIAL AREAS SunExpress Cockpit and Cabin Crew Members shall always use sound judgement and common sense about the
security issues on duty at all times. In public areas/social areas; Keep your belongings with you and in sight. Maintain security of all your
belongings. Make sure that all items in your belongings are not tampered with, and Never accept anything for carriage from colleagues,
friends and etc.
59-6. LISTING CREWS BAGGAGE FOR PASSENGER BAGGAGE RECONCILIATION Passenger/Crew and hold baggage reconciliation *
A passenger’s hold baggage shall not be transported on board an aircraft unless he is on board. * A baggage shall be subject to
appropriate security control measures subsequent to a determination that the passenger is not on board. * If a passenger disembarks at a
station earlier than his final destination, his hold baggage shall be removed from the aircraft. * Air carriers may carry unaccompanied
baggage separated from a passenger beyond his control. * Hold baggage of a passenger denied boarding for a security reason or for
refusal must be off-loaded.
60-CASE STUDY. After the boarding was completed, the second headcount of the passengers was 185+4. However, the information that
we had from the contracted Ground Handling Company personnel, we were expected to have 184+4 on board. We counted the heads
again, the third and the last headcount was 184+4 on coincidence so we closed our doors. Before the pushback, while I was informing my
colleague about the passenger figure, we realized that we had 4 seats that were not occupied and we had 185+4 on board. We informed
the PIC about the situation. We figured out the problem as that we had a passenger who had changed his seat without giving information to
any crew member. (because the seat was occupied by another passenger) When we checked the boarding cards, we realized that the
passenger was

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checked in to the next flight on the same day. But somehow the passenger boarded the aircraft.
61-CLASS STUDY OVER THE INCIDENT AND SUBJECTS TO BE DISCUSSED 1- On this incident, what can we talk about the
headcounting? 2- After realizing one more passenger on board, what shall be done on board in the name of security? 3- How shall we
perform the baggage identification procedure? 4- How shall we perform the security search procedure with passengers on board? 5- What
was the problem regarding the boarding gate issues performed by GHC staff? 6- What was the problem in the aspect of security measures
implemented by A/P authority. granting access to the pax, to security retsricted areas of the A/P?
62-7. AIRCRAFT TYPE TRAINING Aircraft type training is given by SunExpress Training Management.
63-8. AIRCRAFT SECURITY SEARCHES / CHECKS 8.1. AIRCRAFT SECURITY SEARCHES/CHECKS Aircraft Security Check: an
inspection of those parts of the interior of the aircraft to which passengers may have had access, together with an inspection of the hold of
the aircraft in order to detect prohibited articles and unlawful interferences with the aircraft. Aircraft Security Search: an inspection of the
interior and accessible exterior of the aircraft in order to detect prohibited articles and unlawful interferences that jeopardize the security of
the aircraft.
64-8.1.1. AIRCRAFT SECURITY SEARCHES METHODS Aircraft Security Search Rules: Aircraft security search should be in accordance
with SunExpress OM PART-A/Chapter-10 Security. Aircraft security search should always be performed on an aircraft at any time
before departure of a flight to ensure that NO prohibited articles are present. Aircraft should be subjected to an aircraft security search any
time after passenger disembarkation from the area to be searched and/or unloading the hold. Aircraft should be protected from
unauthorized interference from the time the aircraft security search has commenced until the aircraft departs. Aircraft should be protected
against any unauthorized access at any time. Unauthorized persons should be prevented from entering an aircraft and flight crew
compartment. Aircraft security search may be performed whilst service providers are on board if they and their items carried are under
supervision or the aircraft is in a critical part of the security restricted areas. The service providers may be present, provided that any
personnel that could contaminate the sterile area created by the search are not permitted access to the searched areas without being made
clean. For example if the aircraft cleaners start at one end of the aircraft and then work systematically in one direction up the cabin of the
aircraft and the search team then commence the search a reasonable distance behind them, this does not in itself undermine or
compromise the integrity of the search. However, if any of those cleaning staff seek to re-enter the area that has been searched they must
be prevented unless and until they hav been screened/had appropriate security controls applied. Search of the areas should be done by a
hand search. A visual check may be used as an alternative method for the search of those areas that are empty. Aircraft security search
should consist of an examination of the following areas? cabin crew items and flight crew items, when they are accessible without the use
of tools, keys, stairs or other aids, and without breaking seals. One of CCMs commences cabin security search via public announcement.
After the completion of the search, SCCM signs this form and gives it to PIC. Finally, PIC signs this form too and puts it into the flight
envelope.

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65-AIRCRAFT SECURITY SEARCH CHECKLIST PROCEDURE There are three basic elements of the aircraft security which are to
ensure that: •
66-An aircraft security search must be carried out by means of a hand search. A visual inspection is permitted where the person carrying
out the search can see that the area in question is completely empty meaning that a visual inspection can reasonably ensure that no
prohibited articles are concealed in the area. A visual inspection may be an appropriate method of search for areas such as overhead bins
and areas underneath and between seats but this will not be the case for all. The most appropriate method of search to reasonably ensure
that no prohibited articles are concealed in the area being searched, is selected by the person carrying out the search. Passengers shall
have e-tickets/boarding passes in conjunction with government issued identity documents bearing their photographs to board an aircraft.
67-A cabin security search can begin at any time after passengers have disembarked from the area to be searched. This search can also
begin to allow cabin crew members to avoid delaying the search as they wait for passengers with mobility issues who are awaiting
assistance to disembark from the aircraft, provided that these passengers are in possession of their cabin baggage and (if any) other
passengers accompanying them are under supervision in order to prevent movement through the aircraft when the search is performed in
both situations. Those areas which are clear of passengers may be searched in the interim. The cabin crew members who undertake the
search in this manner should ensure that the areas which have been searched remain sterile. For example if the aircraft cleaners start at
one end of the aircraft and then work systematically in one direction up the cabin of the aircraft and the search team then commence the
search a reasonable distance behind them, this does not in itself undermine or compromise the integrity of the search. However, if any of
those cleaning staff seek to re-enter the area that has been searched they must be prevented unless and until they have been screened /
had appropriate security controls applied. Where an inspection of a seat area indicates that there may be prohibited articles behind a
closed tray (e.g. bulges in the seat back or a poorly fitting tray which may indicate that something has been hidden) a physical inspection of
that tray should be carried out. Tray tables that are retracted into storage areas within the seat (e.g. the armrests) must be physically
opened/removed and examined in order to check the void. All trolleys and boxes have to be removed and checked for prohibited articles
during a cabin security search. Cabin crews satisfy themselves that no prohibited articles are present in the galley areas during an aircraft
security search.
68-8.1.2. AREAS TO BE SEARCHED IN AIRCRAFT There has to be a physical examination of seat areas for an aircraft security search.
Where seats are designed in such a way that a prohibited article could not be concealed or where a prohibited article would cause an
obvious distorting of the seats, a visual inspection would be appropriate. If after a visual check the presence of a prohibited article is
suspected, a further hand search should be carried out. The list of areas to be searched includes seat pockets, areas under seats,
between seats and between the seat and the wall. Persons carrying out aircraft security searches in these areas remain vigilant and
investigate any suspicious bulges in seat covers. 10 (ten) percent of lifejacket pouches needs to be examined during an aircraft security
search. Life jacket pouches must be hand searched to reasonable ensure no prohibited articles are concealed within the pouch. Where
life jacket pouches are

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sealed, the integrity of those seals must be confirmed. An aircraft cabin security search of areas to which passengers have public access
can be commenced prior to landing, as long as these areas can be kept sterile by being locked. Passengers disembarking from the aircraft
shall not leave any items such as their cabin baggage, belongings, and articles. An aircraft that lands at an airport and then goes out of
service and is not to be immediately brought back into service is subject to a post disembarkation check to ensure that no prohibited
articles have been left on board. Regardless of where an aircraft is parked at an airport, it should be parked, wherever possible, away from
perimeter fence or other easily penetrable barriers and in well illuminated areas, and also it should be protected against unauthorized
access.
69-Cabin crew security search items Where aircraft external doors are closed and each external door should also have access aids
removed and placed sufficiently far, at least several meters away, from the aircraft as to reasonably prevent access? or be sealed? or be
locked? or be monitored by relevant staff. Monitoring closed external doors of an aircraft parked outside a critical part of security restricted
area can be carried out by either using CCTVs by airport security or through a person stationed at the aircraft carrying out observation
duties. Where aircraft external doors are sealed? the seal numbers should be recorded and kept at the station by SunExpress for 24
hours or the duration of the flight, whichever is longer, and prior to accessing the aircraft, the seals and seal numbers should be inspected
for signs of tampering, If tampering is detected or suspected, the relevant parts of the aircraft should be subjected to an aircraft security
search before boarding or loading. When performing search, always look for unidentified objects or anything that should not be there, and
that can’t be accounted for or that is out of place. If a suspect device or item is found? DO NOT touch it, DO NOT move it, DO NOT
use radios/cell phones in the vicinity of the subject. LRBL is 3R exit door.
70-Cabin crew security search items * Galley areas, remove trolleys and check their compartments * Seat pockets and meal tables
71-Cabin crew security search items * Areas under seats, between seats and between the seat and the wall * Inside the panels above the
most front - the rear overhead bins
72-Cabin crew security search items * Overhead bins * Crew baggage.
73-Cabin crew security search items *Cupboards and storage compartments including crew storage areas * Toilet compartments
74-Cabin crew security search items * All life jacket pouches and holders’ check before first flight of the day of the aircraft and 10% at
random before all other flights
75-Flight crew security search items * Flight crew compartment if left unattendant * Aircraft service panels and service hatches
76-Flight crew security search items * Wheel wells and RAM air doors * Aircraft hold and items contained within the hold
77-Flight crew security search items Show Pictures

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83-8.1.3. USE OF AIRCRAFT SECURITY SEARCH FORM Aircraft Security Search Form B737 OMA 10.3.8
84-Aircraft Security Search Form B737OMA 10.3.8
89-8.1.4. AIRCRAFT SECURITY SEARCH RECORD / COMMUNICATION WITH COMMANDER Aircraft Security Search Record The
information on the aircraft security search of a departing flight should be recorded and kept; * at a point not on the aircraft,
COMMUNICATION WITH COMMANDER * SCCM fills out the aircraft security search form; * SCCM hands over the aircraft security search
form to Commander; * The Commander fills out and signs the flight crew section of the form; * The Commander keeps one copy in the flight
envelope; and * The Commander delivers the original form to Ground Ops / Handling Agent.
90-Aircraft Security Search Form B737OMA 10.3.8
91-8.1.5. AIRCRAFT SECURITY SEARCH DURING A TRANSIT/TRANSFER FLIGHT * All passengers remain on board * All passengers
disembark * Some passengers disembark, others remain on board * All passengers remain on board and new passengers embark
92-8.2. AIRCRAFT SECURITY CHECK AIRCRAFT SECURITY CHECK: An inspection of the interior of an aircraft to which passengers
may have had access and an inspection of the hold for the purposes of discovering suspicious objects, weapons, explosives or other
dangerous devices, articles and substances. ***SunExpress aircraft shall only be subjected to aircraft security searches by cockpit and
cabin crew members before each departure for domestic or international flights.
93-9. IDENTIFICATION OF FIREARMS, PROHIBITED/DANGEROUS GOODS AND BELONGINGS Table 2.3.A
94-10. PROTECTION OF AIRCRAFT AND ACCESS CONTROL TO AIRCRAFT * Access control measures for an aircraft shall be in place
to prevent the introduction of unauthorized weapons, explosives or other dangerous devices or items on board an aircraft by persons other
than passengers. * SunExpress personnel shall control and supervise personnel and vehicles moving to and from the aircraft in security
restricted areas to prevent unauthorized access to the aircraft. * Particular care shall be taken to ensure only crew members, authorized
representatives and officials, and bona fide/ticketed passengers are permitted access to the aircraft. * SunExpress personnel intercept any
person identified as having no need to be on board or near the aircraft. * Passengers boarding or disembarking from flights using the apron
shall be supervised when passing from the terminal building to the aircraft. * Precautions shall be taken by SunExpress and Airport
competent authorities in order to prevent unauthorized access to aircraft that are not in service and are parked and unattended. All external
doors shall be locked, all stairs and loading bridges shall be removed or locked and any steps left near the aircraft shall be immobilized. *
Such measures are applied whether passengers walk or are transported in vehicles.
95-Additional measures to prevent unauthorized access to a passenger aircraft include: * Parking aircraft in a well-lit

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area? adding security lighting, if necessary? * When possible, parking aircraft in an observable area? * Parking aircraft away from fences or
buildings that might provide easier access? * For aircraft parked overnight, depending on the perceived risk at the location, applying a
tamper-evident seal to all exterior doors or verifying the identity of all persons who access the aircraft to ensure a legitimate reason for
accessing the aircraft. For aircraft parked remotely from a loading bridge: * Closing all exterior doors and exterior hatches of the aircraft? *
Removing all stairs? * Ensuring no portable stairs, lift devices or passenger transfer vehicles are in the immediate vicinity of the aircraft.
96-For aircraft parked with access to a loading bridge: * Closing all exterior hatches of the aircraft? * Closing all exterior doors of the aircraft
not served by a bridge? * Locking the door between the terminal and the bridge? * Ensuring no portable stairs, lift devices or passenger
transfer vehicles are in the immediate vicinity of the aircraft? * Locking or keeping under constant surveillance doors that provide access to
the bridge from the apron or retracting the bridgehead from the aircraft and deactivating the bridgehead positioning controls. * Aircraft are
vulnerable to the introduction of restricted articles not only by passengers, but also by intruders and other persons while the aircraft is either
parked or being prepared for flight. * Wherever possible, aircraft should be parked away from perimeter fences or easily penetrable
barriers. Aircraft shall be parked in controlled and well-illuminated areas. Adequate illumination should always be provided for those areas
where aircraft are parked overnight.
97-11. SECURITY CRITERIA DURING FLIGHT 11.1 FLIGHT CREW COMPARTMENT DOOR is designed to withstand any attempt to
break it down and to resist penetration by small arms fire and shrapnel and also to prevent forcible intrusion.
98-Flight Crew Compartment Door can be locked from inside and can be unlocked from either pilot’s station. Flight Crew Compartment
Door shall be closed prior to engine start for take-off. Flight Crew Compartment Door shall be locked when required by security procedures
until engine shut down after landing, except for the authorized persons. Flight Crew shall monitor from either pilot’s station the entire door
area by means of CDSS or the flight crew compartment door view hole, to identify persons requesting entry and to detect suspicious
behavior or potential threat.
99-* Door Entry Code Keypad
100-* Flight Crew Compartment Door * Access Switch Keypad
101-* Door Control Module * Flight Crew Compartment Door Access System Switch
102-* Flight Crew Compartment Door Control Panel Switch Light Assembly * Flight Crew Compartment Door Switch * Auto Unlock and
Lock Fail Indicator Light
103-* Flight Crew Compartment Door View Hole * Key Hole
104-11.2 FLIGHT CREW COMPARTMENT ACCESS PROCEDURES Before entering the flight crew compartment, the followings shall be
carried out: * The curtain between cabin and the galley shall be closed. * The galley area and lavatory are not occupied by a passenger. *
One cabin crew member blocks the entrance from the cabin to the galley area by

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standing in front of the curtain.
105-* Door unlocking request is made. * The flight crew members confirm the entry request visually and * positively with the CDSS monitor.
* The Pilot Monitoring - PM unlocks the door. * It is essential that the flight crew compartment door be open for only the minimum time.
106-Cabin Crew: Position, Name - Entry Code Word. Flight Crew: Name - Entry Code Word.
107-Cabin Crew: Position, Name - Entry Code Word. Flight Crew: Name - Entry Code Word. In case of ‘Threat Level 4’, say something
different.
108-Blocking the entrance to the galley area
109-When a person wishes to exit the flight crew compartment, that person, prior to unlocking the door, shall ensure the followings? 1. If
curtain is available, curtain shall be closed? 2. Visually determine the exact circumstances existing outside the flight crew compartment? 3.
Verify with the cabin crew that the galley area and lavatory is not occupied by a passenger or any unauthorized person? 4. Confirm that
cabin crew are positioned to block passenger access to the door area when it is unlocked? 5. One Cabin Crew Member blocks the
entrance from the cabin to the galley area by standing in front of the curtain? and 6. It is essential that the flight crew compartment door
shall be open for only the minimum time required to quickly leave the flight crew compartment. 7. Pilots shall use the forward lavatory as a
matter of priority if it is functional. Pilots are authorized to use the aft galley lavatories (in case of FWD lavatory unusable) in accordance
with the restrictions stated in MEL document. 8. Refer to the relevant MEL procedures in SXS-CDL / MEL in case of the forward lavatory is
not functional. 9. Pilots shall neither be in the cabin nor in the aft galley except for the flight safety matters (e.g. airplane condition check,
assessment etc.). 10. All cockpit and cabin crew members shall always use sound judgement and common sense about the safety and
security issues in all phases of the flight operations.
110-11.3 COMMUNICATION WITH FLIGHT CREW COMPARTMENT During normal procedures; Boarding: Flight crew compartment door
shall be kept closed during boarding. Ready for Flight: The door shall be locked by SCCM after getting ready for flight before closure of last
external passenger door. Flight crew shall verify that the ‘LOCK FAIL’ light is extinguished. Taxiing: SCCM gives ‘Cabin Clear’ report to
Commander via interphone as the cabin is ready for take-off. Take-off: No entrance to the flight crew compartment is required. Climb: Flight
crew compartment door shall not be opened until Seat Belt Signs have been switched to ‘OFF’ or Commander authorizes.
111-DURİNG NORMAL PROCEDURES; * Cruise * Cabin Crew use the interphone system to take any request. * The Flight Crew
compartment door shall be avoided from frequent opening. * When Cabin Crew cannot reach out the Flight Crew via interphone by directly
calling; * Cabin Crew shall use the interphone by pressing ‘2’ once to take the Flight Crew’s attention. o If there is no reply, this action shall
be repeated after a reasonable time. * Cabin crew should also try the AFT interphone

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112-COMMUNİCATİON WİTH FLİGHT CREWS DURİNG NORMAL PROCEDURES * Descent, approach, taxiing * The Flight Crew
Compartment door shall not be opened after the fasten seat belt signs are ON. * On Block * The Flight Crew Compartment door shall be
kept locked until any external door is opened. * The Flight Crew Compartement door should be kept locked during deboarding. * Entrance
may be allowed by the Commander if there is an entry request from ground personnel for quick operational reasons..
113-11.3 Communication with Flight Crew Compartment. During abnormal procedures; No Communication Reply from Flight Crew after
Reasonable Time Has Passed: Cabin crew shall use flight crew compartment access keypad code to unlock the flight crew compartment
door and then enter the flight crew compartment. Cabin crew members will inform the flight crew via interphonAny Abnormal Situation in
the Cabin Which Requires the Attention of the Flight Crew: by using button "2" twice. When There is a Disruptive or Unruly Passenger in
the Cabin: Flight and cabin crew shall communicate with each other via interphone system. Cabin crew shall use button "2" twice to take
flight crew’s attention. Flight Crew must not leave the flight crew compartment.
114-11.3 Communication with Flight Crew Compartment. During abnormal procedures; Medical Situation of a Passenger: Cabin crew shall
inform flight crew via interphone by using button "2" twice. Communication of follow-up process to be passed onto the flight crew shall also
be carried out via interphone. High Urgent Degree Medical Emergency of a Passenger: Cabin crew shall inform flight crew via interphone
by using button "2" three times. Communication of follow-up process to be passed onto the flight crew shall also be carried out via
interphone. Emergency Situation etc. Fire or Smoke: Cabin crew shall inform flight crew via interphone by using button "2" three times.
Commander takes a decision to unlock the flight crew compartment door to allow access only if he really deems necessary, as hijackers
may be using such means just to gain access to flight crew compartment. Emergency Situation Declared by Commander: Commander calls
the SCCM to the interphone and briefs via interphone or if needed face to face in the flight crew compartment.
115-DURİNG ATTEMPTED BREACH OR ACTUAL BREACH OF FLİGHT CREW COMPARTMENT; * Cabin crew shall communicate in a
non-standard way to notify flight crew * Cabin crew should take flight crew’s attention by using button ‘2’ twice * Flight crew shall confirm
and observe the situation via CDSS system or flight crew compartment door view hole
116-11.4 IN-FLIGHT SECURITY OFFICERS-IFSO / SKY POLICE / AIR MARSHALL The requirements and provisions written in the
Turkish Civil Aviation Law No:2920, the article No:40 and relevant legislation shall be valid for In-Flight Security Officers-IFSO/Sky Police/
Air Marshall, when necessary. The requirements and provisions written in the National Civil Aviation Security Program/NCASP shall be
valid for In-Flight Security Officers-IFSO/Sky Police/Air Marshall, when required.
117-12. ACCEPTING IN-FLIGHT SUPPLIES ‘In-flight supplies’ means all items intended to be taken on board an aircraft for use,
consumption or purchase by passengers or crew during a flight, other than: 1. cabin baggage? and 2. items carried by persons other than
passengers? and 3. air carrier mail and air carrier materials.
118-* Cabin crews shall check identification cards of staff delivering catering and duty free supplies. * They must make

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sure that security seals on trolleys are secure and there is no sign of unauthorized interference or tampering. * If deem necessary, they
may check contents of a trolley on a random basis that they do not contain any prohibited items. * Any consignment of in-flight supplies
showing evidence of unauthorized interference or tampering shall be regarded as unsecure, and the supplies may be denied for carriage. *
If they will be accepted onboard they shall be subjected to appropriate security searches by cabin crews to ensure that no prohibited items
have been introduce within. * All irregularities shall be immediately reported to the appropriate parties.
119-13. ACCEPTING CLEANING MATERIALS AND SUPPLIES Aircraft cleaning supplies present a possible means for the introduction of
weapons, explosives and other prohibited articles on board an aircraft. Cleaning companies shall ensure that aircraft cleaning supplies
taken on board passenger aircraft do not contain any prohibited articles that could endanger the safety of the aircraft. Cleaning companies
providing aircraft cleaning services shall implement security measures to prevent the introduction of weapons, explosives and other
dangerous devices into cleaning supplies intended for carriage on passenger flights. Accepting Cleaning Materials and Supplies •
SunExpress checks the airport identification cards of the aircraft cleaning personnel. • After deliveries of cleaning supplies, the aircrew
should check the supplies on a random basis to ensure that they do not contain any prohibited articles and, if sealed, that there are no
signs of interference. • Any item of cleaning supplies showing evidence that it may have been subject to unauthorized interference should
be regarded as ‘unknown’. It should either be searched by hand to ensure that it does not contain any prohibited articles or it should not be
carried on an aircraft.
120-14. AIRCRAFT SECURITY SEALING PROCEDURES AT THE NATİONAL AİRPORTS Security sealing is not applied at domestic
airports unless otherwise requested by Turkish DGCA or local airport authority. AT THE İNTERNATİONAL AİRPORTS Ask the airport
authority and confirm whether sealing of an aircraft is required before leaving the aircraft. Security sealing is not required when an aircraft is
parked in a critical part of a security restricted area, unless otherwise required. Critical Part of a Security Restricted Area is described as an
area in an airport where more than 40 persons hold an airport identification card giving access to security restricted areas.
121-* Security seals are found in the NAVKIT. * Security seals are individually numbered and tamper evident that they change their color
and ‘OPENED’ warning indication becomes visible when the seals are tampered with. * Where security sealing is required, Commander
shall seal aircraft doors, cargo doors, outside the aircraft. * Overwing exit doors and first officer’s window shall be sealed inside the aircraft.
* The seal numbers shall be recorded in SE FORM 024 Security Seal Application Form. * Commander shall keep the Security Seal
Application Form with himself if he is one of the next flight crew. If not, the Commander shall deliver the form to the next flight crew or
deliver it to the contracted handling company to be delivered to the next flight crew. * The next flight crew shall have the form and match the
seal numbers in the form with the seals applied to the aircraft and inspect the seals for signs of any tampering. If any tampering is detected
or suspected, the airport authority shall be informed of the situation and the relevant parts of the aircraft shall be subjected to an aircraft
security search before boarding and loading.
122-Security sealing of aircraft passenger doors, exits and cargo doors. The seal numbers shall be recorded in SE FORM

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024 Security Seal Application Form
123-15. CONTINGENCY MEASURES 15.1 THINGS TO BE DONE IN CASE OF A BOMB THREAT * Every bomb threat must be
considered as serious. * Bomb Threats are considered as ‘Threat Level 3’ and may require diversion to a nearest suitable airport. BOMB
THREAT BEFORE BOARDING * Inform Airport Authority and SunExpress Operation Control Center. * Disembark all crews without their
cabin/carry-on baggage. * Release parking brake to let the aircraft to be towed to a remote and isolated aircraft parking position and make
sure that chocks are in place. * Commander should assist security officials and airport authority in searching the aircraft, if needed. BOMB
THREAT DURING BOARDING * Immediately stop boarding. * Coordinate with Airport Authority and SunExpress Operation Control Center.
* Disembark all passengers and crews without their cabin/carry-on baggage. * Release parking brake to let the aircraft to be towed to a
remote and isolated aircraft parking position and make sure that chocks are in place. * Commander should assist security officials and
airport authority in searching the aircraft, if needed.
124-BOMB THREAT DURING TAXI-IN / TAXI-OUT * Coordinate with ATC and taxi to a remote and isolated aircraft parking position
outside runway, apron, taxiway, building, public area, fuel tank or storage area for explosive or incendiary material. * Inform SCCM of the
situation. * When aircraft comes to a complete stop. * Inform SunExpress Operation Control Center of the situation. * Release parking
brake to let the aircraft to be towed to a remote and isolated aircraft parking position, if needed, and make sure that chocks are in place. *
Disembark all passengers and crews without their cabin/carry-on baggage. * Commander should assist security officials and airport
authority in searching the aircraft, if needed.
125-BOMB THREAT DURING AND AFTER FLIGHT * Maintain current flight altitude. * Divert to a nearest suitable airport. * Refer to Boeing
737 Quick Reference Handbook, Operational Information Section ‘Bomb Warning Procedure’. * Consider landing at a nearest suitable
airport that is possible within less than 60 minutes. Performing an in-flight bomb search on board the aircraft may take from 60 to 90
minutes according to the previous experiences. * If a decision is made to perform an in-flight bomb search: SCCM should take the
procedure from the flight crew compartment. ‘In-flight Bomb Search Procedure SE Form 027’ is located in the NAVKIT. * In case of a
suspect explosive device has been discovered during flight? implement the procedure written in the ‘Bomb Handling Procedure’. Bomb
handling procedure is given during initial trainings and reviewed during recurrent trainings. ‘Bomb Handling Procedure SE Form 033’ is
located at each CCM station. * If a bomb is found and believed to relocate the bomb is more safe action: Least Risk Bomb Location / LRBL
is the Door 3R.
126-BOMB THREAT DURING AND AFTER FLIGHT (CONTİUNED) * If a bomb is found in front of the main wings line towards the front
cabin, it will be more dangerous for aircraft in case of a detonation of the bomb. * If an anti-handling mechanism is discovered with an
explosive device, the explosive device should not be moved. * If a bomb discovered with a timing mechanism: land at the nearest suitable
airport as soon as possible. * Coordinate with Airport Authority and SunExpress Operation Control Center. * ‘Rapid Disembarkation via
Stairs’ is more appropriate when landed after a bomb threat. Escape slides should be used in a real bomb situation. * Refer to 10.3.10.3.
Bomb threat during taxi-in/taxi-out. *

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SunExpress personnel should assist security officials and airport authority in searching the aircraft, if needed. * After the flight and as soon
as the aircraft is on the ground? park the aircraft at the airport bomb disposal area or a remote and isolated aircraft parking position outside
runway, apron, taxiway, building, public area, fuel tank or * storage area for explosive or incendiary material area stated by ATC.
127-15.1 THINGS TO BE DONE IN CASE OF A BOMB THREAT Recommendations for a Bomb Threat in Flight * If a suspect device is
found, some preventive measures should be taken by the cabin crew: * Do not touch the suspect device. * Allow no one to touch the
suspect device. * Stabilize it in the position found so that it will not be able to move. * Move passengers away from the device as possible. *
Disconnecting or cutting electrical circuits in the suspect item should not be attempted. 15.1.1 LEAST RISK BOMB LOCATION / LRBL
Least Risk Bomb Location/LRBL on SunExpress aircraft is the Door 3R.
128-15.1.2 OTHER MEASURES Suspicious / Suspect Objects: Firstly, it is necessary to define the difference between ‘suspicious’ and
‘suspect’ objects. Suspıcıous Objects: are those objects that are unusually or obviously out of place, in a security context, and do not fit in
with the surroundings or generally accepted picture of the area or otherwise can not be accounted for. Suspect Objects: are taken to be
that which, in itself, constitutes an explosive device or contains an explosive device. Using the above definitions; If an unlabeled cardboard
box is found in one of the terminal building staircases this, in itself, will arouse some ‘Suspicion’. If, however, after closer inspection the box
is found to be ticking and there are some electrical wires protruding from it that are attached to a clock or timing device, then the box would
become a ‘Suspect Object’. As can be seen this example shows that an object can be ‘Suspicious’ without initially being ‘Suspect’.
129-Show pictures
130-15.2 THREAT WITH AN AIRCRAFT ON THE GROUND AND PASSENGERS ON BOARD * Immediately stop boarding. * Coordinate
with Airport Authority and SunExpress Operation Control Center. * Disembark all passengers and crews without their cabin/carry-on
baggage. * Release parking brake to let the aircraft to be towed to a remote and isolated aircraft parking position and make sure that
chocks are in place. * Commander should assist security officials and airport authority in searching the aircraft, if needed. 15.3 THREAT
WITH AN AIRCRAFT ON THE GROUND, BAGGAGE UNLOADED AND PASSENGERS NOT ON BOARD * Inform Airport Authority and
SunExpress Operation Control Center. * Disembark all crews without their cabin/carry-on baggage. * Release parking brake to let the
aircraft to be towed to a remote and isolated aircraft parking position and make sure that chocks are in place. * Commander should assist
security officials and airport authority in searching the aircraft, if needed.
131-15.4 THINGS TO BE DONE IN CASE OF HIJACKING GENERAL İNFORMATİON ABOUT HİJACKİNG. The difference between ‘an
ongoing attemped hijacking’ and a ‘hijacking’ is a most important distinction as regards aircraft external response. ‘An ongoing attempted
hijacking’ is just that the flight crew is still in control of the aircraft. ‘A hijacking’ means that the hijackers are in control of the aircraft. It is
absolutely essential that the flight crews clarify this distinction with Air Traffic

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Control, due to the potential difference in response and resultant risk variables to all on board the aircraft.
132-GENERAL İNFORMATİON ABOUT HİJACKİNG / STAGES INTİMİDATİON STAGE * Signals * Abusive language * Try to control *
May blindfold passengers * May abuse crew members * Limit the comfort * Create confusion CUSTODİAL STAGE * Passenger and crew
held captive * Boredom and despair * Communication with crew and authorities * We need to take advantage RESOLUTION STAGE *
Negotiation or liberation * Negotiation is a long but safer process * Do not lose hope * Stockholm, London and John Wayne syndromes may
wary
133-GENERAL INFORMATION ABOUT HIJACKING Stages of Hijack and the Three Syndromes A hijack has three very distinctive stages.
* The intimidation stage, * The custodial stage and * The resolution stage. The first and last stages are usually fairly short and fairly
constant.
134-SYNDROMES The Stockholm Syndrome is an unconscious natural survival technique whereby hostages and perpetrators establish a
degree of empathy with each other as a result of positive contact over a time period. Generally, hostages will become distrustful of the
authorities because of their inaction to resolve the situation. Since, the perpetrator is seeming to treat the hostages well and have some
control over their well-being, hostages will fear that hurting the perpetrator will result in harm to them. London Syndrome is an unconscious
technique taken by a hostage that over time results in the perpetrator resenting the hostage. This is often referred to as suicide by terrorist
because basically the hostage''''s failure to comply causes the perpetrator to have no choice but kill the hostage due to over-aggressive
behavior. John Wayne Syndrome is the feeling of helplessness often experienced by predominately, male hostages in a crisis situation
when they wish they could be the hero but are actually impotent to respond. This can lead to depression, despair and self-hate.
135-THREAT LEVEL 4: ATTEMPTED OR ACTUAL BREACH OF FLIGHT CREW COMPARTMENT This is the most serious threat and the
problem has been counteracted through the flight crew compartment lock down policy. However, hijackers could use physical force and
violence in the cabin in order to gain access to the flight crew compartment. Cabin Crew Actions for a Threat Level 4 Incident 1. If feasible,
defend flight crew compartment by using whatever force is necessary to eliminate the threat. 2. Communicate with other cabin crew and
flight crew. 3. Ask help from other cabin crew and passengers. 4. Provide any information regarding perpetrators to Commander, such as
their number, locations in the cabin, whether or not they have any weapons or explosive devices, etc.
136-FLIGHT CREW ACTIONS FOR A THREAT LEVEL 4 INCIDENT 1. Maintain aircraft command and control at all costs. 2.
Communicate with flight crew and other cabin crew. 3. Declare an emergency and activate landing plan for the nearest suitable airport.
Capital city airports are preferable. 4. Squawk Transponder code 7500. 5. Monitor Radio on 121.5 MHz and prepare for interception by
military aircraft. 6. As soon as operationally feasible, initiate possible rapid descent. 7. Provide any information regarding perpetrators to the
ATC unit such as their number, locations in the cabin, whether or not they have any weapons or explosive devices, etc. 8. Unless stated by
the competent authority, do not leave the aircraft and continue communicating with the cabin crew and officials. 9. During a rescue
operation do not try to help

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operation team, only protect yourself. For Interception Procedures refer to ICAO Doc 9433 ‘Manual Concerning Interception of Civil
Aircraft’.
137-CREW ACTIONS AFTER AN INCIDENT Cooperate with the competent authorities. Do not discuss the situation with media or other
persons. All crew members involved or witnessed the incident shall report to the authorities and company. Treat all information
confidentially and provide information only to the related authorities
138-15.Contingency Measures. 15.5 Reporting Procedures for Security Occurrences / Incidents. 1- by e-mailing to Security Management.
2- by phone calling Security Management. 3- by reporting in Safety Event Reporting and Analysis System (SERA) via econnect Note: All
security occurrences, incidents and threats, security deficiencies and concerns shall be reported to Security Management by using
SunExpress web portal reporting system. RESULT: Safety Event Reporting and Analysis System reports are evaluated by the Security
Management, researched, contacted with related institutions or organizations and the reporting personnel are informed about the results of
the report.
139-15.5 Reporting Procedures for Security Occurrences / Incidents
140-15.5 Reporting Procedures for Security Occurrences / Incidents Security Occurrence is any security-related event that may result in a
reduced security outcome, may increase the operational risks or endangers the safety of passengers, crew, ground personnel and the
general public, or is a potential compliance breach. This includes the identification or observation of a vulnerability in the protection of civil
aviation against acts of unlawful interference. Security Incident is a designation given to a security occurrence which affects or could affect
the safety of passengers, crew, ground personnel and the general public. Security incidents are designated by a security official or
manager to a reported security occurrence based on an analysis of the occurrence and a determination that additional action is required. A
security incident may also result in an act of unlawful interference that would require additional reporting to DGCA.
141-15.5 Reporting Procedures for Security Occurrences / Incidents. SERA Safety Event Reporting and Analysis System. The general
subjects of the civil aviation security occurrences / incidents are given below; 1. Aircraft Access Control. 2. Aircraft Security Search. 3.
Airport Controlled Areas. 4. Airport General Environment. 5. Airport Landside Perimeter. 6. Airport Landside Protection. 7. Airport Security
Restricted Areas. 8. Airport Supplies Protection. 9. Airport Supplies Security Controls. 10. Cargo and Mail Acceptance. 11. Cargo and Mail
Protection. 12. Cargo and Mail Screening. 13. Crew Protection- Layover. 14. Crime against External Service Providers. 15. Crime against
SunExpress. 16. Criminal Acts. 17. Damage on the Ground. 18. Foreign Authority Security Inspections. 19. General Environment Security.
20. Ground Handling Related Security Issues.
142-15.5 Reporting Procedures for Security Occurrences / Incidents. SERA Safety Event Reporting and Analysis System. The general
subjects of the civil aviation security occurrences / incidents are given below; 21. Hold Baggage Protection. 22. Hold Baggage
Reconciliation. 23. Hold Baggage Screening. 24. Human Trafficking. 25. In-flight Security Measures. 26. In-flight Supplies Protection. 27.
In-flight Supplies Security Controls. 28. In-flight Theft. 29. Insider Threats. 30. Passenger. Acceptance. 31. Passenger and Cabin Baggage
Screening. 32. Recommendations. 33. Restraint Devices Bag. 34.

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Sabotage. 35. Security Trainings. 36. Staff and Crew Screening. 37. SunExpress Employee Personal Security Matters. 38. Unruly
Passengers. 39. Weapons and Armed Individuals Transportation. 40. Wildlife Trafficking
143-16. PROCEDURE TO BE FOLLOWED FOR IDENTIFICATION OF SUSPICIOUS OBJECTS/LOST ITEMS ON BOARD CONSIDER
THE FOLLOWING QUESTIONS IN RESPONSE TO A SUSPICIOUS OBJECT/LOST ITEM 1) Who found the suspicious object/lost item,
where and when? 2) When was the area that the suspicious object/lost item was found last checked as clear and by whom? 3) Could there
be a valid reason for the suspicious object/lost item’s presence? 4) Is the suspicious object/lost item giving any rise to suspicion? 5) Was
the suspicious object/lost item hidden or concealed? 6) Does the suspicious object/lost item show any sign of interference, casing
open/visible wires/discoloration? 7) Does the suspicious object/lost item offer any suspicious clue? 8) Has the suspicious object/lost item
already beer moved? 9) Who or what do you think may be the possible target? 10) Did passengers have access to the place where the
suspicious object/lost item was found? 11) Has any of the passengers been acting in a suspicious manner by now? 12) Who do you think
may be the possible perpetrator? 13) Was there any security incident happened on board this aircraft?
144-17. MEASURES FOR PASSENGERS NOT WISHING TO FLY 17.1 PASSENGERS WITH HOLD BAGGAGE A CHECKED-IN
PASSENGER NOT BOARDING AIRCRAFT OR DENIED PASSENGER If his hold baggage has been loaded onto the aircraft, off-load it.
SCCM shall make an announcement whether he gave any item or baggage to the other passengers on board, if any, off-load it.
145-17.2 PASSENGERS WITHOUT HOLD BAGGAGE A Passenger not Wanting to Fly or Person Boarding Wrong Aircraft Determine the
passenger’s/person’s name-surname, seat number by checking his boarding pass and ID card. Senior Cabin Crew Member shall make an
announcement whether he gave any item or baggage to the other passengers on board, if any, off-load it. Disembark the passenger/person
with his cabin baggage. Perform an aircraft security search in the cabin as the same as passengers on board at a transit stop. There is no
need to perform cabin security search if the checked-in passenger who does not want to fly has not already boarded the aircraft.
146-17.3 PASSENGERS DISEMBARKING AT A STATION EARLIER THAN FINAL DESTINATION * In case of passengers disembarking
at a station earlier than final destination. * Their hold baggage is removed from the aircraft. * The provisions of transit passengers remain
on board shall be carried out. * Passengers shall be in possession of their cabin baggage for physical reconciliation. * Passengers shall be
under supervision in order to prevent their movement through the aircraft. * Search of toilets and other areas accessible to passengers shall
be conducted.
147-18. CO-MAIL AND CO-MAT 18.1 DEFINITIONS COMPANY MAİL / CO-MAİL Abbreviation of aircraft operator company mail, shipped
within the company network of stations. COMPANY MATERİAL / CO-MAT Abbreviation of aircraft operator company material, shipped
within the company network of stations.
148-18.2 ACCEPTING PROCEDURES Company mails/Co-mail, Company materials/Co-mat and mails shall be subjected to security
controls and thereafter protected until loaded onto the aircraft in order to prevent prohibited articles from being introduced on board. Any
other co-mail or co-mat shipment made on behalf of SunExpress by a contracted company such

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as, but not limited to, catering equipment and stores, cleaning supplies and other materials handled by contracted service providers, shall
also be screened prior to loading on board. Senior Cabin Crew Member/SCCM should check contents of co-mail(s) and co-mat(s) to be
carried in the cabin of an aircraft, when she/he deems necessary. After receiving sufficient information from relevant staff about
Government documents and envelopes, they do not need to be checked. After receiving sufficient information from relevant staff about
documents and envelopes sent by SunExpress MD/CEO, DMD/DCEO or Legal Department, they do not need to be checked.
149-18.3 PROTECTION AGAINST UNAUTHORIZED ACCES TO AIRCRAFT Company mails/Co-mail, Company materials/Co-mat and
mails shall be protected against unauthorized acces to aircraft. Co-mails, Co-mats and mails shall also be protected against unauthorized
access on board the aircraft.
150-18.4 DELIVERY PROCEDURES Co-Mail Operation INCOMING co-mails are put in pre-determined points at the airport by Ground
Handling staff (i.e co-mail cabinets located at SunExpress Airport Technical Building in AYT) From these location, co-mails are picked up
by Ground Operations staff and delivered to city building/offices after classification and recording to OG Form 241. OUTGOING co-mails
transferred from SunExpress City building/office is dropped at applicable locations at the airports after recording on OG Form 241. Delivery
of the co-mails to aircraft is organized by Ground Operations Staff. Co-Mat Deliveries between Line Maintenance Stations Receiving the
Material Receiving bases staff in charge about receiving the COMAT (logistics operation staff, contracted maintenance or ground handling
company personnel), goes to the A/C after landing according to the information mail sent by sender to collect the delivery. After collecting
the material from A/C, materials are delivered to LM store of the arrival base under the rules of ATA SPEC 300 - IATA DG Regulations.
151-19. LEAST RISK BOMB LOCATION Least Risk Bomb Location/LRBL on SunExpress aircraft is the Door 3R.
152-20. BEHAVIOR DETECTION 20.1 PASSENGERS SHOWING SUSPICIOUS BEHAVIORS WHAT ARE THE SUSPİCİOUS
BEHAVİOURS? Unusual or suspicious behaviour can take many forms: * abnormal or out of context behaviour * unusual appearance/attire
* unusual belongings * suspicious vehicle behaviour * signs of tampering * someone expressing extremist views * clear evidence of criminal
activity * someone making a threat * someone loitering near staff-only areas or outside normal dwell zones, with an apparent lack of
purpose * someone trying to photograph or film security areas or taking measurements/notes of their surroundings * someone acting in a
furtive or secretive manner (avoiding security personnel, CCTV, eye contact or interaction with others) * someone asking probing or
inappropriate questions * someone disclosing sensitive information including on social media * someone seen in multiple areas, outside of
a usual journey or work pattern or timeline
153-HOW DO YOU REPORT SUSPİCİOUS BEHAVİOUR? If you see anyone acting suspiciously or someone else reports suspicious
activity/behaviour to you: * Do not ignore it. Report it to security staff or the police, using local reporting procedures. * Thank individuals who
take the time to report an issue, advising them action will be taken. * Trust instincts. if it does not feel right, report concern.
154-20.2 BASIC PRINCIPLES OF PROFILLING The term profiling usually splits into two categories of use: 1. Preventative

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profiling and; 2. Post-crime profiling Preventative profiling is the type used in the aviation security environment across a broad spectrum of
security services, including the bio-security border. Preventative profiling uses an understanding gained through statistical evidence of who
is most likely to commit an offence, given certain characteristics and behaviours. Using this developed profile, officers in law enforcement
will determine what level of intervention is appropriate. The key elements in a definition of profiling seem to be observation of behaviour,
risk status, nationality, and appearance, utilised by law enforcement officers to determine levels of intervention in complex environments.
155-21. SPECIAL CATEGORIES OF PASSENGERS 21.1 UNRULY PASSENGERS 21.1.1 DEFINITION * The term unruly passenger
refers to any passenger who fails to respect the rules of conduct while on board an aircraft or refuses to follow the instructions of crew
members, thereby disturbing good order and discipline. 21.1.2 TYPES * Examples of unruly conduct include; * an assault on crew
members or passengers, * refusal to follow a lawful instruction by the aircraft commander, * illegal drug consumption, * refusal to stop
smoking or consuming alcohol, * vandalism, * unauthorized use of electronic devices or * any other act that could jeopardize the safety of
passengers, crew or aircraft.
156-Show Pictures
158-21.1 Unruly Passengers 21.1.2 Types GREEN BEHAVIORS * Sociable * Relaxed * Comfortable * Happy
159-YELLOW BEHAVIORS * Reduced inhibitions * Impaired judgment * Talking or laughing louder than normal * Being overly friendly *
Arguing or baiting * Increased use of foul language * Increasing alcohol consumption * Careless with money
160-RED BEHAVIORS * Moving in slow motion * Needing time to respond to questions * Glassy-eyed * Losing train of thought * Making
irrational statements Spilling drinks * Walking awkwardly * Stumbling or falling down * Unable to sit up straight
161-21.1.3 THREAT LEVELS Four Treat Levels are classified to give a common reference for characterizing an ongoing incident. The
threat levels are as follows: Threat Level-1: Disruptive behavior (suspicious or verbally threatening). Threat Level-2: Physically abusive
behavior. Threat Level-3: Life threatening behavior. Threat Level-4: Attempted breach or actual breach of the flight crew compartment.
162-THREAT LEVEL 1: DISRUPTIVE BEHAVIOR (SUSPICIOUS OR VERBALLY THREATENING) 1. Disorderly behavior due to
consuming alcohol, drugs etc. 2. Abusive language used by passenger. 3. Acts or body language confirming any suspicious or threatening
behavior. Crew Actions for a Threat Level 1 Incident? 1. Communicate with flight crew and other cabin crew. 2. Be attentive to other activity
within the passenger population in the event the Level 1 threat is a diversion to cover a hijacking. 3. Ensure lockdown of flight crew
compartment. 4. Suspend traffic in the Clear Zone that is the area of the passenger cabin immediately in front of the flight crew
compartment door, including galleys and lavatories. 5. Attempt to defuse the situation verbally. 6.Commander may consider an
announcement from the flight crew compartment

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163-THREAT LEVEL 2: PHYSICALLY ABUSIVE BEHAVIOR 1. Physical abuse from the assailant, etc, grabbing, pushing, slapping, kicking
another passenger or crew. 2.Deliberate damage to property etc. breaking of seats, destroying panels etc. This type of threat can easily
move to threat level 3 and should be considered with great care. The flight crew might consider diverting to the nearest suitable airport and
getting help from outside. CREW ACTIONS FOR A THREAT LEVEL 2 INCIDENT 1. Use separation and appropriate self defense
techniques. 2. Communicate with the flight crew and other cabin crew. 3. Ensure lockdown of flight crew compartment. 4. Be attentive to
other activity within the passenger population in the event the Level 2 threat is a diversion to cover a hijacking. 5. Suspend traffic in the
Clear Zone and when necessary block with ABPs. 6. Commander should advise ATC and OCC and request that the appropriate law
enforcement agency meet the aircraft. 7. Commander should evaluate the incident by taking into consideration of diversion and landing
plan. 8. Ask for help from other cabin crew and passengers.
164-THREAT LEVEL 3: LIFE THREATENING BEHAVIOR This type of threat is a life threatening one. The behavior of the assailant is life-
threatening such as possessing a weapon, firearm, explosive device. Bomb threat is also considered as Threat Level 3. CREW ACTIONS
FOR A THREAT LEVEL 3 INCIDENT 1. Communicate with flight crew and other cabin crew. 2. Suspend traffic in the Clear Zone and block
with ABPs and trolleys. 3. Ask for all available help from other cabin crew and passengers. 4. Cabin crews provide information regarding
perpetrators to commander. 5. Use force to subdue assailants. 6. Use restraining devices including plastic flexible handcuffs and other on-
board resources. 7. In case of a suspect explosive device has been discovered during flight? implement bomb handling procedure. 8.
Commander will declare an emergency and activate landing plan. 9. Squawk appropriate transponder code. 10. Prepare for possible rapid
descent. 11. Monitor radio on 121.5 MHz and prepare for interception by military aircraft.
165-CABIN CREW ACTIONS FOR A THREAT LEVEL 4 INCIDENT 1. If feasible, defend flight crew compartment by using whatever force
is necessary to eliminate the threat. 2. Communicate with other cabin crew and flight crew. 3. Ask help from other cabin crew and
passengers. 4. Provide any information regarding perpetrators to Commander, such as their number, locations in the cabin, whether or not
they have any weapons or explosive devices, etc. FLIGHT CREW ACTIONS FOR A THREAT LEVEL 4 INCIDENT 1. Maintain aircraft
command and control at all costs. 2. Communicate with flight crew and other cabin crew. 3. Declare an emergency and activate landing
plan for the nearest suitable airport. Capital city airports are preferable. 4. Squawk Transponder code 7500. 5. Monitor Radio on 121.5 MHz
and prepare for interception by military aircraft. 6. As soon as operationally feasible, initiate possible rapid descent. 7. Provide any
information regarding perpetrators to the ATC unit such as their number, locations in the cabin, whether or not they have any weapons or
explosive devices, etc. 8. Unless stated by the competent authority, do not leave the aircraft and continue communicating with the cabin
crew and officials. 9. During a rescue operation do not try to help operation team, only protect yourself.
166-21.1.4 USE OF RESTRAINING DEVICES AND 21.1.5 PHYSICAL INTERVENTION METHODS (Practice Reference: ICAO Doc 9811
Article 5.5 Cabin Crew Tactical Response) * Cabin crews are trained in the application of restraint devices, such as plastic ‘flexible
handcuffs’ so as to have the capability to maintain control over an aggressive perpetrator. * To ensure successful application of such
control devices, ideally cabin crew members and/or able-bodied passengers (ABPs) should

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be involved. * One person for each foot, one for each hand, and one to apply the device. * Care must be exercised to ensure that the cuffs
are applied correctly. * Too loose, and they can be ineffective; * Too tight, and they can injuriously limit blood circulation. * These
cuffs/devices, belts, or other restraints should be applied with the perpetrator’s hands secured behind the individual’s body. * When a
passenger or passengers are called upon for assistance as ABPs, the cabin crews must always remember that they are in charge of the
cabin, and should maintain control over those who are called upon to assist. * Cabin crews may have to verbally assertively re-establish
control of the cabin following successful closure of a serious incident. Plastic, flexible hand-cuffs in the Restraining Devices Bags have
been started to be located at One Left Station in aircraft cabins.
167-21. Special Categories of Passengers. 21.1 Unruly Passengers 21.1.6 Notification to Cockpit PIC must be notified. UnrulyPassenger
Flight Disturbance Incident Report" SE FORM 003 is filled out by SCCM and signed by CCM, SCCM & PIC. Forms in Turkish language
shall be filled out in Turkey and Forms in English language shall be filled outside Turkey.
168-CASE STUDY On a flight, I was flying as 1R. Shortly after the boarding was completed, I started to close the overhead bins. During
this process, I realized a plastic bag (sounded like a fragile item inside) on 5-DEF overhead bin. I asked the passenger about the content
and learned that it contained a glass type of material. I reminded the passenger to stow the plastic bag under the seat and when I grabbed
the bag to help the passenger, I discovered a cigarette lighter and two candle sparkles in it. I informed the passenger that we could not
allow the candle sparkles to be brought on board. The passenger explained that his friends gave the items to him on his way to the airport. I
just delivered the items to the Cabin Chief and also with his boarding card. Shortly after the PIC informed the airport authorities, they
decided to fill the ‘Unruly Passenger Flight Disturbance Report’ about the passenger. The passenger was denied from the flight and left the
aircraft accompanied by the Police. After that, because of the security procedures, all passengers left the aircraft with their personal
belongings. Together with their checked baggage and personal belongings, the screening procedures were implemented to all passengers
once again before the boarding. We started the boarding process and continued the flight after implementing the A/C Security Search
Procedure. (We did not find any other prohibited items on the aircraft).
169-CLASS STUDY OVER THE INCIDENT AND SUBJECTS TO BE DISCUSSED 1- As a cabin crew, what should we pay attention to
during boarding in aspect of security? 2- What should a cabin crew member do in case of finding any prohibited item? 3- How has an
Unruly Passenger Flight Disturbance Report to be filled in? 4- How must we perform the necessary security implementations? 5- What was
the mistake of A/P authority? 6- What does this case give clues about an airport security screening implementation?
170-21.2.1- DEPORTEES (DEPO) Persons who had legally been admitted to a State by its authorities or who had entered a State illegally,
and who at some later time is formally ordered by the competent authorities to leave that State. 21.2.2- INADMISSIBLE PASSENGERS
(INAD) Persons who are or will be refused admission to a State by its authorities. 21.2.3- PERSONS IN LAWFUL CUSTODY Persons in
Lawful Custody are persons who are the suspected, accused, arrested or the convicted persons.

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171-21.2.1- DEPORTEES (DEPO) Deportee is a person who had legally been admitted to a State by its authorities or who had entered a
State illegally, and who at some later time is formally ordered by the competent authorities to leave that State. 1. DEPO: industry-approved
code for a deportee? 2. DEPA: industry-approved code for a deportee accompanied by an authorized escort? 3. DEPU: industry-approved
code for a deportee not accompanied by an authorized escort? 4. Deporting State: the State that has arranged for a deportee’s removal
from its territory? 5. Escort: a person authorized by the deporting State who has been trained to accompany deportees on removal flights.
172-The relevant authorities shall conduct risk assessments, which take into account passengers’ histories, pasts and current behaviors,
and any media or other relevant issues that may indicate a security risk for those passengers who are earmarked for removal from a State.
The results of such risk assessments shall be communicated in writing to SunExpress, SE FORM 007, and the Pilot-In-Command,
including whether an escort is necessary. SunExpress or the Pilot-In-Command, as the ultimate decision-maker, shall refuse transportation
if the security, safety of the aircraft is considered to be jeopardized by the passenger. For deportees, the responsibility for effecting
repatriation lies with law enforcement authorities, including risks assessments, notification to authorities in the State of repatriation and in
any State where the passenger will be in transit, as well as SunExpress. It is also the responsibility of the relevant authorities to provide one
or more escorts to accompany a deportee if an assessment indicates that the passenger may offer resistance and could pose a security
risk during flight.
173-* Maximum of 10 (Ten) Deportees may be transported. * A DEPO and/or his escorting officers shall not be accepted as passengers
unless concurrence has been obtained in advance from the final destination State. * A DEPO may be escorted by Deporting State
authorized escort officers. * Escorts shall not be armed on board. * The application of restraining devices to a DEPO by the escorting
officers may be performed when necessary. * When a country presents a Deportee for removal, it shall ensure that all official travel
documentation required by any transit and/or destination country is provided to SunExpress/Commander; such as: removal order, passport
or identification document and etc. * DEPO should be boarded before all other passengers and disembarked after all other * passengers
have left the aircraft. * DEPO should be seated as far to the rear of the passenger cabin as is possible near the window but not next to or
directly across from an exit. * Intoxicating beverages shall not be served to a DEPO and his escorting officers. Commander has the right to
refuse to accept a DEPO if such acceptance may jeopardize the safety and security of other passengers, crew and aircraft.
174-21.2.2- INADMISSIBLE PASSENGERS (INAD) Inadmissible Persons who are or will be refused admission to a State by its authorities.
Such persons normally have to be transported back to their exact departure airport of the State, or to any other State where the persons
are admissible, by the aircraft operator on which they arrived. With respect to an inadmissible person, ICAO Annex 9 provisions require
aircraft operators to take appropriate measures at the point of embarkation to ensure that passengers are in possession of appropriate
travel documents as prescribed by the State of transit or destination, so that the responsibility for repatriation falls to SunExpress. If
SunExpress is required to transport an inadmissible person, the passenger should be in possession of travel documents or, if these
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the relevant authorities, a covering letter for presentation to the appropriate authority at the State of destination.
175-If an aircraft is totally full of passengers on board, INAD can be given priority to be seated, since we are required to take the
SunExpress'''' INAD back to the departure airport. There is no limit in the number of INAD to be transported. Documents of INAD shall be
delivered to Commander and Commander shall handover them to the destination airport officials upon arrival. INAD should be boarded
before all other passengers and disembarked after all other passengers have left the aircraft. INAD should be seated as far to the rear of
the passenger cabin as is possible near the window but not next to or directly across from an exit. Intoxicating beverages shall not be
served to an INAD.
176-21.2.3 PERSONS IN LAWFUL CUSTODY Persons in Lawful Custody are persons who are the suspect, accused, arrestee or the
convicted person. Security Management Form SE-FORM-007 ‘Travel Request Form for Persons Subject to Judicial-Administration
Proceeding’ or a form to be used for this purpose and approved by CAA or Airport Authority shall be delivered to Commander as required in
National Civil Aviation Security Program. Security escort officers shall not be armed on board. If a Person in Lawful Custody considered
‘Dangerous’ he or she shall be escorted by 2 (Two) or more security escort officers. Only 1 (One) dangerous person shall be allowed on
any flight. If a Person in a Lawful Custody is considered ‘Not Dangerous’, he or she shall be escorted by at least 1 (One) security escort for
each person. Maximum of 10 Persons in Lawful Custody may be transported. For instance, one dangerous person in lawful custody with
two security escort officers and nine not dangerous persons in lawful custody with nine security escort officers can travel on the same flight.
As travel of the convicted persons staying at an open prison is concerned, the maximum number of the convicted persons and their
escorting security officers are not taken into consideration. In accordance with Turkish Criminal Procedure Law and with a decision taken
by escorting security officers? Persons in Lawful Custody who are restrained may board an aircraft and can also travel with restraints on
them in flight. Persons in Lawful Custody should be boarded before all other passengers and disembarked after all other passengers have
left the aircraft. Persons in Lawful Custody should be seated as far to the rear of the passenger cabin as is possible near the window but
not next to or directly across from an exit. No intoxicating beverage shall be served to Persons in Lawful Custody and their escort officers.
A Person in a Lawful Custody shall be kept under control and observation while going to and coming from a lavatory by escorting security
officer.
177-21.2.4 ADDITIONAL SECURITY MEASURES TO BE APPLIED MEASURES TO BE TAKEN FOR POTENTİAL DİSRUPTİVE
PASSENGERS’ FLİGHT Person(s) subject to judicial proceedings is transported with escorting officer(s). If there is no escorting officer(s)
with the Person(s) subject to judicial proceedings, they shall NOT be transported. Moreover; 1. Escorting Officer(s) shall prevent person(s)
subject to judicial proceedings from carrying matches, lighters, prohibited articles and etc. 2. When necessary, Escorting Officer(s) shall
have physical strength and equipment in order to incapacitate person(s) subject to judicial proceedings. 3. Escorting Officer(s) cannot use
tear gas or similar incapacitating gas generating devices against Person(s) subject to judicial proceedings on board. 4. Person(s) subject to
judicial proceedings and his/her escorting officer(s) shall be boarded before all other passengers and disembark after all other passangers
have left the aircraft. 5. Person(s) subject to judicial proceedings shall be seated as far to the rear of the cabin

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as possible and far from the exit doors in a raw of two or more seats between the escorting officers, if there is one escorting officer,
Person(s) subject to judicial proceedings shall be seated near the window.
178-SPECIAL CIRCUMSTANCES FOR TRANSFER OF PERSONS IN LAWFUL CUSTODY * In case of special circumstances including a
special flight operated by SunExpress and/or a flight operated by SunExpress within the scope of a wet-lease operations contract, for
transfer of persons subject to judicial/administrative proceedings and their escorts a special attention should be paid to the number of them.
* There must be one security escort officer for each person in a lawful custody. It is strongly recommended that flight crew compartment
door be closed and locked during flight except emergency and contingency situations. * For instance, there may be 94 persons subject to
judicial/administrative proceedings and their 94 security escorts on full economy class aircraft B737-800.
179-THE CONVICTED PERSONS / PRISONERS ON LEAVE ‘The Convicted Persons on Leave’ approved by the relevant authorities can
travel on board an aircraft with a ‘The Convicted Person Leave Permit’. Since they have no identification cards with them in the prison?
they are issued with ‘The Convicted Person Leave Permit’ for their travel proceedings. Their ‘The Convicted Person Leave Permit’ shall be
controlled at the check in process and one copy of the permit document shall be delivered to Commander. The Commander puts it into the
flight envelope. The Convicted Persons on Leave are considered as normal passengers. They are exempt from the restrictions written in
the above articles. Check ‘The Convicted Person Leave Permit’ for the expiry date. Commander shall inform Airport Police if the date has
expired.
180-21.2.5 Form to be issued
181-21.2.6 MINIMUM INFORMATION REQUIREMENTS FOR THE FORM(S) Ref.: NCASP Article-63 Potential Disruptive Passengers The
mentioned Potential Disruptive Passengers are subject to the additional security controls. A written notification stating that Potential
Disruptive Passengers to be transported, shall be given to an air carrier company before a reasonable time. The Written Notification to Air
Carrier Company and to Pilot-in-Command include the following information: 1. Identification of the person and gender. 2. Escorted
Person’s identification information. 3. Reason for travel. 4. If available, name(s) - title(s) of escorting officer(s). 5. Risk assessment of
Airport Police (Reason for providing or not providing escort(s)
182-21.3 SPECIAL CATEGORY PASSENGERS 21.3 .1. VIP VIPs and THE PROTOCOL LIST OF THE HIGH LEVEL STATE AND
GOVERNMENT OFFICIALS WHOSE ESCORTS ARE GRANTED PERMISSION TO CARRY FIREARMS ON BOARD AIRCRAFT CABIN
1.
183-21.3.2 DIPLOMATIC COURIERS Diplomatic personnel accredited to the State concerned (where the diplomat is boarding an aircraft)
and travelling diplomatic couriers enjoy certain privileges and immunity from prosecution while acting in an official capacity as
representatives of their State. These privileges are contained in the Vienna Convention on Diplomatic Relations, done at Vienna, Austria,
on 18 April 1961. If a passenger is a diplomatic courier, any diplomatic pouches accompanying that courier, whether as cabin baggage or
hold baggage, ‘shall not be opened or detained’ (Vienna Convention Article 27(3)). All other cabin baggage items and hold baggage should
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manner. Receiving States may wish to inform the missions of sending States of their requirements, procedures and expectations with
respect to diplomatic couriers and diplomatic baggage.
184-21.3.3 PASSENGER WİTH REDUCED MOBİLİTY/PRM PASSENGERS WİTH REDUCED MOBİLİTY IATA Resolution 700
Acceptance and Carriage of Passengers Requiring Special Assistance defines a passenger with reduced mobility (PRM) as any person
whose mobility is reduced due to physical deficiency (locomotor or sensory, permanent or temporary), intellectual deficiency, age, illness or
any other cause of disability, and who needs some degree of special accommodation or assistance over and above that provided to other
passengers. This requirement will become apparent from special requests made by the passenger and/or their family, a medical authority,
operator personnel or other industry-associated persons (e.g., travel agents). The level of assistance required from the airport and/or the
operator can vary depending on the needs of the individual PRM when travelling by air. Operators should assist PRMs in a manner
compatible with the relevant safety regulations and operational considerations.
185-21.3.3 Passenger with Reduced Mobility / PRM / Table
187-21.3.4 DISABLED PASSENGERS Any person whose mobility is reduced due to a physical incapacity (sensory or locomotor), an
intellectual deficiency, age, illness or any other cause or disability when using air transport and whose situation needs special attention and
the adaptation to the person’s needs of the services made available to all passengers.
188-21.3 Special Category Passengers. 21.3.4 Disabled Passengers. CARRIAGE OF SPECIAL CATEGORY PASSENGERS HAVING A
MEDICAL/PSYCHIATRIC CONDITION SunExpress always retains the right to refuse carriage of a special category passenger having a
medical/psychiatric condition if it believes that the safety of the aircraft, crew or passengers is deemed to be at risk as the result of the
carriage of such persons. SunExpress always retains the right to require a medical/health care professional and/or security escorts to
accompany the special category passenger having a medical/psychiatric condition to travel on board an aircraft. SunExpress shall be
provided with the IATA Medical Manual Appendix “E” Attachment A & Attachment B (MEDIF) of the special category passenger having a
medical/psychiatric condition at check-in counter before the flight. SunExpress shall be assured that a special category passenger having
a medical/psychiatric condition can be transported on board an aircraft safely by a medical institution/authority or airport health/medical
service.
189-22. What is communication? Communication is a process by which information is exchanged between individuals through a common
system of symbols, signs, or behavior. Types of Communication? 1- Verbal Communication. Oral. Written. 2- Non- Verbal Communication.
Facial Expression. Gestures. Body Language, Acts, Mimics and Gestures. Touch. Eye contact and eye gaze. Proxemics.
190-22. COMMUNİCATİON 22.1. Persuasive Methods Persuasion is a process of attempting to change or reinforce attitudes, beliefs,
values or behavior. Appeal to Emotion: Getting people to feel happy, sad, or angry can help your argument. Appeal to Trust: If people
believe and trust in you, you are more likely to persuade them. Appeal to Authority:

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Important people or experts can make your argument seem more convincing. Using reliable research can help your argument seem
convincing. Appeal to Reason: Facts, numbers, information, and logic can be very convincing. Rhetorical Question: Rhetorical questions
are not intended to be answered. Bandwagon Effect: If everyone believes it, it must be true! Repetition: If you repeat information or present
information in repeating patterns, people will remember it and believe it.
191-22.2. METHODS OF COPING WITH STRESS Show Picture
192-22.3 Anger Management. What is Anger Management? "Is it really possible for you not to get angry in the environment you live in?"
Anger is a particularly powerful emotion that can be expressed in many ways. Because of stress, negativity of social conditions, problems
with your family/colleagues, material factors, etc. Many reasons such as past traumas, high expectations from you and the fact that they
are now heavy and may not leave you behind. This may cause you to feel extreme anger. You may not even be able to control your
anger. You may find it difficult to control your anger. However, firstly know that anger is a very natural emotion. If you are having a hard
time understanding why you are so angry, you are not alone. Possibly we are angrier today than we were a generation ago.
193-Tips for Anger Management. It is possible to cope with anger control disorder. If you notice what makes you particularly angry, you
can also find a way to cope. The simple but effective rules to be considered for this can be listed as follows: First, listen to the signals
coming from your body. They make themselves noticed very quickly. Remember that the angry person looks scary and the other person
becomes defensive. Recognize your own anger and course. When you''re angry, leave the environment for a while. But if this person is
your spouse, let them know that you will come back. Say that this abandonment is a break you take to calm down. Ask the other person a
question before commenting. Focus your attention on his answers. Learn to express your feelings and thoughts clearly. If you can''t get out
of it, postpone the conversation to another time. If you have committed an act that you are angry with and regret about, know how to
apologize and express your remorse, no matter what stage you are at. If, despite all your efforts, you still feel that you cannot control your
anger, you can contact a psychologist or a counselor.
194-22.4 LISTENING SKILLS L Look interested I Inquire with questions S Stay on target T Test understanding E Evaluate the message N
Neutralise your feelings
195-22.5 CRISIS MANAGEMENT Seek first to understand the situation Listen to your team first Be prepared Monitor, plan and
communicate: every plan begins with clear objectives. Take responsibility Be proactive, be transparent, be accountable Be honest and
open Be ready for social media backlash Get ahead of the story Remember to be human
196-23. PRİNCİPLES OF PASSENGER SATİSFACTİON 23.1 COMMUNICATION WITH PASSENGERS * Using good communication
skills with passengers can vastly improve satisfaction, and may even put anxious fliers at ease. * Passengers can take a bad flight with
crews who can communicate well with them and they get off the aircraft thanking the crews for a delightful flight. * Passengers also can
take a nice flight with crews who do not communicate with them and at the very best they get off the aircraft saying it was OK. *
Communication and how it is related to passengers who

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are the customers, is of the utmost importance. * Keeping passengers in the loop is a key element of delivering good service and it also
pays the important dividend of putting at ease those of passengers who may have some anxiety about flying. * There is a genuine
frightened flyer problem. A large percentage of passengers have flying fears and a desire to overcome them. It is very important to develop
high-quality announcement skills that impart timely information with cues that the aircraft is being flown by safe, by competent pilots. This
adds value to our image, * If a professional announcement with a reassuring voice is delivered, passengers who are a little bit
uncomfortable while flying will get the sense that the aircraft is in the control of very capable crews. * Crews should realize how important
their words are to the safety, security and comfort of their passengers. Passengers need reassurance from crews that the operation is safe
and secure. They look for cues and make value judgments based on observations.
197-Using good communication skills with your passengers can vastly improve satisfaction, and may even put anxious fliers at ease. How
do you measure up Passengers’ satisfaction? Reservations: e.g. customer wait time before being served Website: e.g. ease of booking
Check-In: e.g. queuing time Lounge: e.g. comfort Boarding: e.g. helpful and courteous gate staff Cabin: e.g. condition of interior Seat: e.g.
leg room Cabin crew: e.g. responsiveness In-fight entertainment: e.g. selection of movies Food - Beverages: e.g. selection of meals Arrival:
e.g. speed of luggage delivery Socio demographics and flying patterns: e.g. gender, age and reason for travel Asymmetry analysis: the key
attributes that most impact passenger satisfaction Management summary: overall indicators (KPIs) overall passenger satisfaction and
repurchase intention
198-24. PROHOBİTED ARTİCLES AND DANGEROUS GOODS 24.1 National Civil Aviation Security Program/NCASP Annex-17
Prohobited items to be carried in cabin The following text was taken from OM-A Chapter 10 Security and it was written in accordance with
NCASP Annex-17. List of Prohibited Items/Articles for Passengers and Cabin Baggage Without prejudice to applicable safety rules,
passengers are not permitted to carry the following articles into security restricted areas and on board an aircraft: a. Guns, firearms and
other devices that discharge projectiles: devices capable, or appearing capable, of being used to cause serious injury by discharging a
projectile, b. Stunning devices: devices designed specifically to stun or immobilize c. Objects with a sharp point or sharp edge: objects with
a sharp point or sharp edge capable of being used to cause serious injury, d. Workmen''''s tools: tools capable of being used either to
cause serious injury or to threaten the safety of aircraft, e. Blunt instruments: objects capable of being used to cause serious injury when
used to hit f. Explosives and incendiary substances and devices: explosives and incendiary substances and devices capable, or appearing
capable, of being used to cause serious injury or to pose a threat to the safety of aircraft,
199-24.2.1 TYPES A firearm is a portable gun (a barreled ranged weapon) that inflicts damage on targets by launching one or more
projectiles driven by rapidly expanding high-pressure gas produced chemically by exothermic combustion (deflagration) of propellant within
an ammunition cartridge. Small arms Handguns Long guns
200-Rifles Automatic rifles Carbines Machine guns Submachine guns Assault rifles
201-24.2.2 PARTS Manual Semi-automatic Automatic

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202-24.2.2 PARTS
203-24.2.3 PROCEDURES TO BE FOLLOWED (WHEN FİREARMS ARE FOUND İN AİRCRAFT CABİN) A Suspicious Item/Firearm If a
suspicious item/firearm is found on board an aircraft on the ground, Airport Security Authority shall be informed of the situation immediately.
The competent State Airport Security Authority is responsible for identifying the item and removing it from the aircraft. The responsibilities
of an Airport Security Authority are written on the Convention on International Civil Aviation, Chicago 1944, Annex 17-Security. The related
articles are given below. Article 5.1.5: ‘Each Contracting State shall ensure that authorized and suitably trained personnel are readily
available for deployment at its airports serving civil aviation to assist in dealing with suspected or actual cases of unlawful interference with
civil aviation’. Article 4.3.2: ‘Each Contracting State shall ensure that measures are taken to ensure that any items left behind by
passengers disembarking from transit flights are removed from the aircraft or otherwise dealt with appropriately before departure of an
aircraft engaged in commercial flights’.
204-25. EXPLOSİVES 25.1 DEFINITION EXPLOSIVE SUBSTANCE A solid or liquid substance (or a mixture of substances) which is in
itself capable, by chemical reaction, of producing gas at such a temperature and pressure and at such a speed as to cause damage to the
surroundings.
205-25.2 TYPES 25.2.1 FABRICATED EXPLOSIVES 25.2.1.1 SOLID (TNT, HMX) Tri Nitro Toluene –TNT Note Pad
206-25.2.1.2 LIQUID (NITRO, GLYCERIN)
207-25.2.1.3 GAS (NATURAL GAS, LPG)
208-25.2.1.4 POWDER (PETNI TETRYL, AMATOL, TNT)
209-25.2.1.5 PLASTIC (C-3, C-4 COM-B, RDX)
210-25.2 TYPES 25.2.1 FABRICATED EXPOSIVES 25.2.2. HOMEMADE/HANDMADE EXPLOSIVES (IED/IMPROVISED EXPLOSIVE
DEVICES)
211-25.3 PARTS
212-25.3.1 EXPLOSİVE
213-25.3.2 TRİGGERS (CAPSULE/FUSE) DETONATORS INITIATION SYSTEMS
214-25.3.3. KEY SYSTEM
215-25.3.4 CABLİNG
216-25.3.5 CAMOUFLAGE METHODS

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217-26.1 Definition. An explosion is a rapid increase in volume and release of energy in an extreme manner, usually with the generation of
high temperatures and the release of gases. 26.2 Types. 26.2.1 Mechanical Explosion. 26.2.2 Atomic Explosion. 26.2.3 Chemical
Explosion.
218-26. EXPLOSİON 26.2 Types 26.2.1 Mechanical Explosion It can be illustrated by the gradual build-up of pressure in a steam boiler or
pressure cooker pressure
219-26.2.2 ATOMIC EXPLOSION Atomic bomb, also called atom bomb, weapon with great explosive power that results from the sudden
release of energy upon the splitting, or fission, of the nuclei of a heavy element such as plutonium or uranium
220-26.2.3 CHEMICAL EXPLOSIONIt is caused by the extremely rapid conversion of a solid or liquid explosive compound into gases
having a much greater volume than the substances from which they are generated. The most common artificial explosives are chemical
explosives, usually involving a rapid and violent oxidation reaction that procedures large amounts of hot gas.
221-WEAPON, SHARP AND POINTED OBJECTS DELIVERY FORM
222-KURAL DIŞI YOLCU OLAY RAPORU
223-UNRULY PASSENGER FLIGHT DISTURBANCE INCIDENT REPORT
224-TRAVEL REQUEST FORM
225-BOMB DENUNCIATION REPORT
227-AIRCRAFT SECURITY SEARCH FORM B737
229-NOTICE OF DEATH IN A SUNEXPRESS AIRCRAFT REGISTERED IN TURKEY
230-NOTICE OF BIRTH IN A SUNEXPRESS AIRCRAFT REGISTERED IN TURKEY
231-AIRCRAFT PASSENGER DOORS, OWERVING EXITS AND CARGO DOORS SECURITY SEAL APPLICATION FORM
232-BOMB HANDLING PROCEDURE
234-CONSIGNMENT SECURITY DECLERATION
235-CARGO WAREHOUSE AND SCALE FORM
236-CONVENTION ON OFFENCES AND CERTAIN OTHER ACTS COMMITTED ON BOARD AIRCRAFT, TOKYO 14.09.1963
237-GENERAL OPERATIONAL SECURITY STANDARDS OF SUNEXPRESS SunExpress personnel ensure measures are in place

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to control and supervise personnel and vehicles moving to and from the aircraft in security restricted areas in an airport to prevent
unauthorized access to the aircraft. SunExpress personnel intercept any person identified as having no need to be on board or near the
aircraft. Particular care is taken to ensure only crew members, authorized representatives and officials, and bona fide passengers are
permitted access to the aircraft. SunExpress personnel ensure access control measures are in place to prevent the introduction of
unauthorized weapons, explosives or other dangerous devices or items on board an aircraft by persons other than passengers.
SunExpress has a policy and procedures, in accordance with the laws of the states involved, for such carriage of weapons on board an
aircraft. SunExpress has a procedure to ensure the Pilot-In-Command (PIC) is notified of it prior to the commencement of a flight. The
notification includes the number and seat locations of authorized armed persons on board the aircraft.
238-The carriage of weapons in hold baggage on board an aircraft for a passenger flight is approved by SunExpress. SunExpress has
procedures for the carriage of such weapons to ensure the followings; If the weapon is a firearm or capable of discharging a projectile, an
authorized and duly qualified person has declared the weapon to be not loaded, and the weapon is stowed in a place that is inaccessible to
any unauthorized person during flight, and also the carriage of a weapon is legally permitted by all states involved, including the State and
states of flight departure, transit and arrival. SunExpress has a process to ensure originating passengers, supernumeraries and their cabin
baggage/personal belongings are subjected to screening prior to boarding a passenger aircraft for international and domestic flights.
SunExpress has a process to ensure transfer and transit passengers and their cabin baggage either are subjected to screening prior to
boarding a passenger aircraft, or have been screened to an appropriate level at the point of origin and subsequently protected from
unauthorized interference from the point of screening at the originating airport to the departing aircraft at the transfer or transit airport.
239-SunExpress has a process to ensure passengers and their cabin baggage are subjected to additional security controls in accordance
with requirements of the applicable aviation security authority when flights are under an increased security threat. SunExpress has a
process to ensure passengers and their cabin baggage, which have already been subjected to screening, are protected from unauthorized
interference from the point of screening until they board a passenger aircraft and subjected to re-screening if the potential for unauthorized
interference has been determined to exist. SunExpress has a policy and procedures to refuse transportation to any person that does not
consent to a search of his or her person or property in accordance with the applicable legislation and its Security Program Manual. Persons
who refuse to undergo screening before boarding or entering an aircraft are denied boarding and not allowed to pass the point of search.
Additionally, such persons, or others who might be denied passage for other security reasons, are referred to policing authority officials.
240-SunExpress has a policy and a process that incorporates risk assessment measures to ensure procedures are in place for the
transport of potentially disruptive passengers who are obliged to travel because they have been the subject of judicial or administrative
proceedings. Such procedures shall be designed to take into consideration the assurance of the safety of the aircraft during the flight.
SunExpress has a process to ensure procedures are in place for the notification of

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the PIC, prior to the commencement of a flight, when passengers are to be transported who are obliged to travel because they have been
the subject of judicial or administrative proceedings.
241-SunExpress ensures security practices and/or procedures for operational personnel that have contact with passengers include
behavior detection methods designed to identify persons who may pose a threat to civil aviation and require additional security measures.
In the framework of a risk-based approach to aviation security, behavioral detection is used to identify persons who may pose a threat to
civil aviation and should be subjected to additional security measures. This technique involves the recognition of behavioral characteristics,
including but not limited to, physiological or gestural signs indicative of anomalous behavior. Behavioral detection programs are based on
the premise that people attempting to evade security measures typically display signs of anomalous behavior, as compared to the
behaviors of the legitimate travelling population. Such programs pinpoint individuals on the sole basis of their behavior and never according
to their nationality, ethnicity, race, gender or religion. A review of existing behavioral detection programs shows that choosing persons for
additional security controls on the basis of anomalous behavior can be more effective than selecting persons randomly. Behavior detection
programs in various jurisdictions might vary in terms of methodology and processes. However, typically, such programs employ a four-
stage process as follows: An environmental baseline is established at a given time and location, within which the anomalous behavior of
persons would be identified. Persons are observed at pre-determined locations to identify those exhibiting anomalous behaviors which are
above the environmental baseline established. Anomalous behaviors are resolved through targeted conversation with persons and/or
through additional screening. If anomalous behaviors cannot be resolved, persons are referred to enhanced security measure or
appropriate authorities.
242-SunExpress has a process to ensure originating hold baggage, including courier baggage, is subjected to screening prior to being
loaded into an aircraft for an international or a domestic passenger flight. SunExpress has a process to ensure hold baggage is protected
from unauthorized interference from the point it is screened or accepted into the care of SunExpress until departure of the international or
the domestic flight transporting the baggage. SunExpress has a process to ensure procedures are in place to prevent items of hold
baggage from being transported on such flights unless such items have been individually identified as either accompanied or
unaccompanied baggage and subjected to appropriate security controls based on risk assessment. SunExpress has a process to ensure
procedures are in place to record information associated with international or domestic hold baggage. SunExpress has a process to ensure
secure storage areas have been established where mishandled passenger baggage may be held until forwarded, claimed or disposed of in
accordance with local laws. SunExpress has a process to ensure transfer hold baggage for international or domestic flights either is
subjected to screening prior being loaded onto the aircraft, or has been screened at the point of origin and subsequently protected from
unauthorized interference from the point of screening at the originating airport to the departing flight at the transfer airport.
243-SunExpress transports revenue or non-revenue cargo and has a process to ensure cargo shipments for transport on all flights have
been subjected to the appropriate security controls, including screening where required, as established by

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the applicable states prior to being loaded onto an aircraft. SunExpress has a process to ensure in-flight, catering and/or other supplies
intended for transport on a passenger flight are subjected to appropriate security controls as established by the appropriate state, and are
thereafter protected from unauthorized interference until loaded onto the aircraft. NOTE: SunExpress SECURITY MANAGEMENT’S
DOCUMENTS CAN BE REACHED AT THE DOCUMENT MANAGEMENT CENTER/DMC INTERNAL WEBSITE UNDER SXS
DOCUMENTS, POLICIES - COMMITMENTS, MANUALS AND BY SELECTING SECURITY MANAGEMENT UNDER THE PROCEDURES
AND FORMS - RECORDS AND ALSO FOR INTERNATIONAL AND NATIONAL LEGISLATION UNDER THE REGULATIONS.
244-SECURITY MANAGEMENT WISHES YOU SUCCESS IN THE EXAMINATION
245-ICAO DOC 9811 CHAPTER 6 APPROPRIATE SELF DEFENSE RESPONSES page 1
249-PLASTİK ESNEK KELEPÇENİN TUTUS TEKNİĞİ
250-PLASTİK ESNEK KELEPÇE TAKILACAK KİŞİNİN DURUŞ POZISYONLARI
251-PLASTİK ESNEK KELEPÇENİN TAKILMASI
252-PLASTİK ESNEK KELEPÇENİN YERDE TAKLMASI VE YERDEN KALDIRMA
253-KELEPÇE KESME APARATI VE KESME İŞLEMİ
254-IMPORTANT REMINDERS OF SECURITY RELATED ISSUES page 1
259-SELF DEFENCE RESPONSES AND USE OF RESTRAINT DEVICES VIDEO
260-IATA SiRi EN Reporting
261-IATA SiRi EN Awareness

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262-Thank you
SUNEXPRESS - DGCA SHT-17.2 Course 7 - Flight and Cabin Security Training / COURSE END
263-End of course

SUNEXSHT17 Outline Rev 1-22

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SUNEXPRESS - DGCA SHT-17.2 Course 7 - Flight and Cabin Security Training 3

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SUNEXPRESS - DGCA SHT-17.2 Course 7 - Flight and Cabin Security Training

3-DGCA Air Operator Certificate - AOC No: TR-003

4-DGCA SHT-17.2 AVSEC Training Organization Approval Certificate

5-SunExpress Security Management Commitment

6-SunExpress Security Policy

7-SunExpress- Sunconnect-Quick Links-DMC- Comply 365

14-DGCA SHT-17.2 Course 7 Annex-3

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Security to Chicago Convention.

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Airports) * SunExpress OM-A / CCM Chapter-10 Security * SunExpress OM-D Training

the laws, regulations or instructions on board an aircraft during flight.

responsibility of pilot in command before legal rules.

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Date 5/26/23 12:00

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72-Cabin crew security search items * Overhead bins * Crew baggage.

77-Flight crew security search items Show Pictures

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84-Aircraft Security Search Form B737OMA 10.3.8

90-Aircraft Security Search Form B737OMA 10.3.8

93-9. IDENTIFICATION OF FIREARMS, PROHIBITED/DANGEROUS GOODS AND BELONGINGS Table 2.3.A

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99-* Door Entry Code Keypad

100-* Flight Crew Compartment Door * Access Switch Keypad

103-* Flight Crew Compartment Door View Hole * Key Hole

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standing in front of the curtain.

108-Blocking the entrance to the galley area

security issues in all phases of the flight operations.

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security search before boarding and loading.

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024 Security Seal Application Form

airport authority in searching the aircraft, if needed.