ALEENA MARIYA

CONTACT

647 Lansdowne Avenue, Toronto, ON

M6H3Y2
+1(647)892-1850
aleenamariyamercystephen@gmail.com

Dear Human Resource Manager,

I am writing to express my sincere interest in the Shelter Worker position at Dixon

Hall, as advertised. With a strong passion for helping people and a deep
commitment to fostering well-being and empowerment, I am eager to contribute to
Dixon Hall's mission of providing comprehensive support to individuals
experiencing homelessness and vulnerability.

My journey toward realizing my true calling in supporting vulnerable individuals

has been profoundly transformative. Having overcome personal trauma and
adversity, I have gained invaluable insights into the importance of compassion,
resilience, and support in facilitating healing and growth. This journey has fueled
my unwavering commitment to empowering lives through compassion, and I am
eager to apply my skills and experiences to make a meaningful difference at Dixon
Hall.

During my previous role as a Trauma-Informed Worker at a care home, I had the

privilege of working closely with senior vulnerable individuals, many of whom
had experienced significant hardships. Through a trauma-informed approach, I
provided tailored emotional support, counseling, and care plans to address their
unique needs. Witnessing the resilience and strength of these individuals further
reinforced my passion for supporting others and inspired me to pursue
opportunities where I could continue to make a positive impact.

Furthermore, my experience includes extensive training in harm reduction

strategies, naloxone administration, and trauma-informed care. I am proficient in
de-escalation techniques and conflict resolution, and I am dedicated to creating
safe, supportive environments where individuals feel valued, respected, and
empowered to overcome challenges.

Dixon Hall's commitment to fostering a supportive and inclusive environment

resonates deeply with me, and I am particularly impressed by the organization's
dedication to addressing the diverse needs of the community. I am eager to
contribute to Dixon Hall's mission by leveraging my skills and experiences to
support individuals experiencing homelessness and vulnerability, and to
collaborate with a team that shares my passion for making a positive impact.

Thank you for considering my application. I am enthusiastic about the opportunity

to further discuss how my background, skills, and values align with the goals of
Dixon Hall. I am eager to contribute to your team and to support individuals in
rebuilding their lives and achieving their fullest potential.
Warm regards
Mariya.
 Aleena mariya
647 Lansdowne Avenue, Toronto, ON M6H 3Y2
+1(647)892-1850
aleenamariyamercystephen@gmail.com

PROFILE SUMMARY:

Passionate healthcare management student dedicated to serving people with

empathy and compassion. Proven background in trauma-informed care, mental
health studies, and security roles, complemented by ongoing education in Bachelor
of Commerce - Healthcare Management at Humber College. Adept at fostering a
culture of understanding and sensitivity. My motto is “Empowering Lives Through
Compassion,” a guiding principle in providing meaningful support to individuals
facing diverse challenges.

Key Strengths:

 Trauma-Informed Care: Applied trauma-informed approaches to create safe

environments.

 Advocacy and Empathy: Demonstrated empathy and advocated for

individuals facing diverse challenges.

 Cultural Competence: Engaged effectively with diverse cultures in

healthcare and security roles.
 Case Management: Applied case management skills to empower residents
and achieve goals.

 Community Engagement: Engaged with diverse communities in security and

healthcare administration.

 Health Advocacy: Championed well-being, advocating for equitable access

to healthcare resources.

 Empathetic Listening: - Exhibited active and empathetic listening skills.

 Social Determinants of Health: Understood and addressed social

determinants of health.

 Microsoft Office Proficiency: Efficiently used Microsoft Office tools for

documentation and analysis.

 SQL Knowledge: Possess proficiency in SQL for data management.

 C++ Programming: Applied C++ programming skills for problem-solving.

 Knowledge of SMIS: Completed SMIS Training for Notice of Collection,

Name List Consent, and Improving Housing Outcomes.

 Crisis intervention

 Conflict resolution
  Problem-solving

 Documentation

 Active listening

 Good communication skills

 Knowledge of community resources and support centers

Education:

- Bachelor of Commerce in Healthcare Management

- Diploma in Mental Health Studies
- Certificate in Fundamentals of Trauma Processing
- Diploma in Dual Diagnosis
- Certificate in Early Childhood Crisis and Trauma
- Certificate in Substance Abuse
-Diploma in Dual Diagnosis treatment

Work Experience:
Trauma-Informed Worker - Caritas Long-Term Care Home (2019 -
Sep 2021)

Key Responsibilities:
Client-Centered Trauma Care: Spearheaded the development and execution of
trauma-informed care strategies within the long-term care home, ensuring that
residents' traumatic experiences were approached with sensitivity and
understanding.

Comprehensive Assessments and Tailored Support Plans: Implemented a

systematic approach to conducting regular assessments aimed at identifying the
unique needs of residents. Utilized assessment findings to craft individualized
support plans tailored to address residents' trauma-related challenges effectively.

Emotional Support and Counseling: Delivered compassionate emotional support

and counseling to residents navigating trauma, fostering an environment of safety,
trust, and healing. Utilized active listening and empathetic communication to
validate residents' experiences and provide meaningful guidance.

Interdisciplinary Collaboration: Collaborated closely with interdisciplinary

teams comprising healthcare professionals, caregivers, and support staff. Integrated
trauma-informed principles into daily care routines through effective
communication, training sessions, and collaborative decision-making.

Leadership and Team Enhancement: Demonstrated strong leadership qualities

that significantly contributed to team performance and security operations.
Provided guidance, mentorship, and training to team members, fostering a cohesive
and supportive work environment conducive to delivering high-quality care.

Quality Improvement Initiatives: Actively participated in continuous quality

improvement initiatives, leading to the development and refinement of trauma-
informed care protocols and procedures, ensuring the highest standard of care for
residents.
Stakeholder Relationship Management: Developed and maintained strong
relationships with external stakeholders, including community organizations and
mental health professionals. This ensured residents had access to comprehensive
support services, facilitating their holistic well-being.
Staff Support and Debriefing: Regularly conducted staff debriefing sessions to
address vicarious trauma and burnout, prioritizing the well-being of the care team.
Implemented strategies to foster resilience and self-care among staff members,
promoting a healthy work environment.
.
Respite Security Specialist Acting Supervisor - West Egg Security
(October 2023 - Present), Respite Security Supervisor - Star
Security (2022-2023 October)

Key Responsibilities:

Safety Promotion and Leadership: Spearheaded team initiatives aimed at

promoting safety and well-being within the respite facility. Led by example,
demonstrating a commitment to maintaining a secure environment for residents
and staff alike.

Training and Development: Facilitated regular training sessions on de-escalation

techniques, equipping staff with the necessary skills to effectively manage
challenging situations and maintain a calm and secure environment. Ensured all
team members were proficient in handling various scenarios with empathy and
professionalism.

Collaborative Security Operations: Collaborated with a diverse team of security

professionals to enhance security operations and ensure a safe atmosphere for
residents. Fostered a culture of teamwork and mutual support, resulting in
increased effectiveness in maintaining facility security and responding to incidents
promptly and efficiently.
Recognition and Advancement: Recognized for outstanding contributions to
security operations, which led to a promotion to Acting Supervisor. Demonstrated
strong leadership qualities and a dedication to upholding the highest standards of
safety and security within the respite facility.

Customer Service Excellence: Provided exceptional customer service to residents

and assisted individuals, demonstrating empathy, patience, and a commitment to
meeting their needs with dignity and respect.
Harm Reduction Support: Distributed harm reduction supplies and resources to
clients, contributing to the promotion of health and well-being within the
community. Demonstrated a compassionate and non-judgmental approach in
supporting individuals with substance use challenges.
Conflict De-escalation: Expertly de-escalated potentially volatile situations,
utilizing effective communication and conflict resolution skills to defuse tension
and maintain a peaceful environment within the facility.
Relationship Building: Maintained positive relationships with clients, fostering
trust and rapport through respectful interactions and attentive listening. Acted as a
supportive presence, helping and guidance as needed while respecting individuals'
autonomy and dignity

Certificates

 Toronto Hostel Training Certificate

 Emergency First Aid with CPR C & AED
 Naloxone Administration
 Indigenous Awareness Training
 2SLGTBQIA + Awareness Training
 Anti-Racism in the Workplace
 Homelessness Awareness Training
 Workplace Hazardous Materials Information System (WHIMS)
 Overdose Prevention, Recognition, and Response Training
 Harm Reduction Training
 Occupational Health and Safety Act (OHSA)
  Mental Health First Aid and crisis management
 AI In Healthcare
 AODA
 Smart serve
 Step Training (De-escalation)
 SMIS Training on Notice Of Collection And By Name List Consent
 SMIS Training for Improving Housing Outcomes
PROJECT
Research on Public Transit Safety and Ridership Decline
Conducted in-depth research into the factors contributing to the decline in ridership
and safety concerns within the Toronto Transit Commission (TTC).
Research on Homelessness And Growing Mental Health Issues In Canada
Dedicated to addressing societal challenges, I actively contribute to initiatives
aimed at combating homelessness and promoting mental health
awareness in Canada.
Children with ADHD Support Assessment
Collaborated with a multidisciplinary team to investigate the challenges faced by
children with ADHD.
Healthcare System Comparative Analysis (Australia vs. Canada)
Explored and analyzed the healthcare systems in Australia and Canada, gaining
insights into their structures, strengths, and weaknesses.
Conducted a comparative analysis to identify best practices and areas for
improvement in healthcare delivery.
Research on the History of the Canadian Healthcare System
Conducted comprehensive research on the history and evolution of the Canadian
healthcare system, gaining a deep understanding of its development
and key milestones.
Technological Innovations for Mitigating Overdose Deaths:
A Comprehensive Study on Smart Monitoring, Predictive Analytics, and
Telehealth Interventions
Peer Support Program: Create a peer support program to provide emotional support
and assistance to students facing challenges such as bullying, mental health issues,
or family problems. Train student volunteers to serve as peer supporters, establish
communication channels for students to access support, and evaluate the program's
impact through surveys and feedback mechanisms. Highlight your commitment to
fostering a caring and inclusive school environment through this initiative.

Interests:
- Writing, Cooking, Photography

Languages:
- English,
- Hindi,
- Malayalam,
- Tamil

REFERRALS AVAILABLE ON REQUEST

Minimum 2 years relevant experience providing support to homeless and/or marginally housed, and mental health, addiction, or abuse issues.
Valid certificates in Standard First Aid and CPR, Hostel Standards, CPI, Case Management, Anti-racism/Anti-oppression, Documentation (Note
Taking) Skills, and WHMIS. Crisis Management and prevention skills. Demonstrable awareness and knowledge of issues impacting homeless
individuals. Understanding and appreciation for issues of inclusion and diversity. Demonstrable commitment to principles of anti-racism, and
anti-sexism and to challenging other forms of oppression. Strong written and verbal English language skills; fluency in other languages will be
considered an asset. Effective communication skills; computer literacy. Ability to work effectively in a collaborative team environment. SMIS
knowledge will be considered an asset. Ability to take responsibility for and work through difficult personal reactions. Related training and/or
experience working with disadvantaged, homeless, or marginally housed. Knowledge of issues affecting this population and knowledge of
emergency and social services. Ability to handle emergencies; conflict resolution and harm reduction skills required. Strong interpersonal skills
and commitment to a teamwork approach Must be qualified to work in Canada legally for the employer. Able to provide a Vulnerable Sector
Screening check with a “