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Understanding Transactional Analysis

Transactional analysis was developed by Dr. Eric Berne to study social interactions and improve communication. It examines exchanges between people known as transactions, which can be verbal or nonverbal. People operate from three ego states - parent, adult, and child. Transactions are classified as complementary, crossed, or ulterior depending on if the response fits the stimulus or conveys a hidden message. Understanding transactions and ego states provides insight into relationships and can benefit communication, motivation, and organizational development.

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29 views17 pages

Understanding Transactional Analysis

Transactional analysis was developed by Dr. Eric Berne to study social interactions and improve communication. It examines exchanges between people known as transactions, which can be verbal or nonverbal. People operate from three ego states - parent, adult, and child. Transactions are classified as complementary, crossed, or ulterior depending on if the response fits the stimulus or conveys a hidden message. Understanding transactions and ego states provides insight into relationships and can benefit communication, motivation, and organizational development.

Uploaded by

RESHMA.P RESHMA.P
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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TRANSACTIONAL

ANALYSIS
Developed by DR.Eric Berne
• Transaction is the basic unit of social interaction.
• Transactional stimulus + Transactional response
DEFINITION

Transaction is defined as exchange between two


people.The exchange is of thoughts, feelings and behaviour
expressed verbally in words or conveyed non-verbally in voice,
variations and gestures.study of such social transaction is known
as transactional analysis.
OBJECTIVE

• To provide better understanding of how people relate to one


another to that they may develop improved communication
and human relationships.
EGO STATES

• Parent ego state


• Adult ego state
• Child ego state
TYPES OF TRANSACTIONS

• Complementary / parallel transaction


• Crossed transaction
• Ulterior transaction
1.Complementary/ parallel transaction

• Exchange of ideas in which arrows are parallel


• Sender get an expected message from receiver.
• Communication remains undisturbed
For eg:
S - what is the time?
R - It is 11 am now.
CROSSED TRANSACTION
• Response is not from response to stimuli,but from any
other ego state.
• Unexpected response.
For eg:
S- what is the time now?
R- I will not tell you.
ULTERIOR TRANSACTION

• Two messages are conveyed at the same time.


• One is a social message and other is a psychological
message.
• Eg: sarcasm
TRANSACTIONAL ANALYSIS –LIFE
POSITIONS
• Life positions are beliefs about oneself and about others
in general.
TRANSACTIONAL ANALYSIS – STROKES

• Positive strokes - compliment, praise, rewards etc


• Negative strokes - criticism, punishment, degrading
• Mixed strokes
BENEFITS OF TA
• Improves interpersonal communication .
• Understanding ego state.
• Motivation
• Organization development
• Source of positive energy
• Demonstrated successful in organization

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