PREPARATION – MIDTERM EXAM

E-BUSINESS AND E-COMMERCE

 Diference between e-business and E-commerce

 EC organizations
 Types of e-commerce
 Scope of e-commerceBenefits and limitation of e-commerce
 Phases in the customer service life cycle
 Business2Business applications
 Major models of E-business

WEB 2.0 ENVIRONMENT, SOCIAL NETWORKS AND COMMERCE

 Traditional vs Web 2.0. Web 1.0 companies

 Vritual communities and virtual worlds
 Buesiness networks
 commercial aspects of web 2.0 applications and social networks

ENTERPRISE SYSTEMS (ERP, CRM, SCM, ETC.)

 Enterprise systems
 Supply chain management (SCM)
 Supply chain management (SCM) and business value
 Enterprise resource planning systems (ERP)
 Customer relationship management (CRM)
 Knowledge management and IT

INTER-ORGANIZATIONAL, LARGE-SCALE, AND GLOBAL IS

 Interorganizational activities and order fulfillment

 Orderfulfillment process
 Global information systems
 Partner relationship management
 Collaborative commerce

BUSINESS INTELLIGENCE AND DSS

 Business intelligence (BI)

 Business performance management
 Data, text and web minig
 Decision support systems
 Automated decision support systems

INFORMATION TECHNOLOGY ECONOMICS

 Productivity paradox
 Transaction costs
 Advanced Methods for Justifying IT Investment and Using IT Metrics