BACCARAT

PROBLEM HIGHLIGHTS REMEDY IN STEPS

DESCRIPTION

BURNED LESS CARDS • No cancelation • Dealer calls SM

AFTER SHOE CHANGE • Record in game • SM instructs dealer to add additional
problem report burnt cards
• Dealer proceeds the game with SM
permission
• Cards are still on
the table

SM reminds dealer to follow proper procedure

BURNED LESS CARDS • No cancelation • Dealer calls SM

AFTER SHOE CHANGE • Record in game • SM takes burnt cards out from the
problem report holder and restores their position on the
table
• SM instructs dealer to add additional
• Cards have been cards
scooped • Dealer proceeds the game with SM
• Deal is not started permission
yet

SM reminds dealer to follow proper procedure

BURNED LESS CARDS • No cancelation • Dealer calls SM

AFTER SHOE CHANGE • Record in game • SM restores position of burnt cards on
problem report the table
• WhatsApp
notification
• Deal has been
started • SM manually deletes all scanned cards
• Result is not from the system by pressing on this
confirmed card once
• SM add additional cards in the correct
order as cards came out from the shoe
 • SM instructs dealer to discard burnt
cards into holder
• Dealer proceeds the game with SM
permission

SM reminds dealer to follow proper procedure

BURNED LESS CARDS • No cancelation • Dealer calls SM

AFTER SHOE CHANGE • Record in game • Dealer continues the game with SM
problem report permission
• WhatsApp
notification
• Deal has been
started SM reminds dealer to follow proper procedure
• Result is
confirmed

BURNED MORE • No cancelation • Dealer calls SM

CARDS AFTER SHOE • Record in game • SM removes additional burnt cards and
CHANGE problem report places them near the shoe in order they
came out from the shoe

• SM instructs dealer to discard burnt

• Cards are still on cards into the holder
the table • SM instructs the dealer to use extra
cards in the game following their
correct order
• Dealer proceeds the game

SM reminds dealer to follow proper procedure

BURNED MORE • No cancelation • Dealer calls SM
CARDS AFTER SHOE • Record in game • SM watches CCTV if cards have been
CHANGE problem report scooped in the correct way so that every
next card went on the top
• SM takes burnt cards out from the
holder and restores their position on the
• Cards have been table
scooped • SM removes additional burnt cards and
• Deal is not started places them near the shoe in order they
yet came out from the shoe

• SM instructs dealer to discard burnt

cards into the holder
• SM instructs the dealer to use extra
cards in the game following their
correct order
• Dealer proceeds the game

SM reminds dealer to follow proper procedure

BURNED MORE • No cancelation • Dealer calls SM

CARDS AFTER SHOE • Record in game • SM watches CCTV if cards have been
CHANGE problem report scooped in the correct way so that every
• WhatsApp next card went on the top
notification

• Deal has been

started • SM manually deletes all scanned cards
• Result is not from the system by pressing on this
confirmed card once

• SM places deleted cards faced down

near the shoe in the order they came out
• SM restores position of burnt cards on
the table
• SM adds extra cards to cards which are
located near the shoe in the correct
 order as cards came out
• SM instructs dealer to discard burnt
cards into the holder
• SM instructs the dealer to use extra
burnt cards in the game following their
correct order
• After confirming the result SM instructs
dealer to burn all revealed cards into the
holder
• Dealer proceeds the game

SM reminds dealer to follow proper procedure

BURNED MORE • No cancelation • Dealer calls SM

CARDS AFTER SHOE • Record in game • Dealer continues the game with SM
CHANGE problem report permission
• WhatsApp
notification

• Deal has been SM reminds dealer to follow proper procedure

started
• Result is
confirmed
BURNED CARD WAS • No cancelation • Dealer calls SM
REVEALED • Record in game • SM turns card face down and places it
problem report as a burned card
• WhatsApp
notification • Dealer continues the game with SM
• Not scanned permission

SM reminds dealer to follow proper procedure

• BURNED CARD • No cancelation • Dealer calls SM

WAS SCANNED • Record in game
problem report
• WhatsApp
notification • SM manually deletes scanned burnt
card from the system by pressing on the
 card once.

• SM turns over the card (faced down)

• Dealer proceeds the game

SM reminds dealer to follow proper procedure

CARD BEFORE TIME • No cancelation • Dealer calls SM

• Record in game • SM places this card as a burnt card on
problem report the proper position
• Dealer proceeds the game after betting
• It is burnt card time is finished
• Not scanned
• Not revealed

SM reminds dealer to follow proper procedure

CARD BEFORE TIME • No cancelation • Dealer calls SM

• Record in game • SM gives instructions to scan the card
problem report after betting time is finished and place
it in the proper position
• During dealing • Dealer proceeds the game
• Not scanned
• Not revealed

SM reminds dealer to follow proper procedure

CARD BEFORE TIME • No cancelation • Dealer calls SM

• Record in game • Dealer proceeds the game
problem report

• During dealing
• Card was scanned SM reminds dealer to follow proper procedure
and revealed

CARD VALUE • No cancelation • Dealer calls SM

REVEALED • Manual input • SM instructs the dealer to place card on
• Record in game the proper position
 problem report

• Faced upward card • SM inputs card manually in the system

was found in the by pressing “Select” button
shoe during
dealing
• It is not burnt card
• Dealer continues the game with SM
permission

SM reminds dealer to follow proper procedure

CARD VALUE • No cancelation • Dealer calls SM

REVEALED • Record in game • SM turns over the card and burns it into
problem report the holder
• WhatsApp
notification • Dealer burns the next card
• Faced upward card • Dealer proceeds the game with SM
was found during permission
betting time
• It needs to go as
burnt card in the
game
• Revealed during
betting time

DAMAGED CARD • No cancelation • Dealer calls SM

• Change set of
cards
• Record in game
• Ripped, bent, dirty problem report • SM places set where damaged card has
• Damage was been found into the secret box and takes
found during it away from the table
shuffle procedure • SM brings extra set to the table and
performs shuffle procedure

SM carefully examines each card and decides

 if damaged card’s replacement is needed

DAMAGED CARD • No cancelation • Dealer calls SM

• Change set of • SM instructs the dealer to continue the
cards game
• Record in game
• Ripped, bent, dirty problem report
• Damage was
found during • After cutting card goes out and shoe
dealing change is done, SM needs to change set
where damaged card has been found
• SM places set where damaged card has
been found into the secret box and takes
it away from the table
• SM brings extra set to the table and
performs shuffle procedure

SM carefully examines each card and decide if

damaged card’s replacement is needed

DROPPED CARD • No cancelation • Dealer calls SM

• Change set of • SM instructs the dealer to collect all
cards cards and change the shoe
• Record in game
• During shuffle problem report
• During scooping • WhatsApp
of cards notification • SM places set where card dropped into
• Or it is burnt card the secret box and takes it away from
the table
• SM brings extra set to the table and
performs shuffle procedure
 • Dealer proceeds the game with SM
permission

SM reminds dealer to be more attentive

DROPPED CARD • Cancelation of • Dealer calls SM

game • SM instructs the dealer to collect all
• Change set of cards and change the shoe
cards
• During dealing • Record in game
• Is not burnt card problem report
• WhatsApp • SM cancels deal by pressing “Cancel
notification round” button
• SM places set where card dropped into
the secret box and takes it away from
the table
• SM brings extra set to the table and
performs shuffle procedure

• Dealer proceeds the game with SM

permission

SM reminds dealer to be more attentive

EXPOSED CARD • No cancelation • SM continues shuffle procedure if up to

DURING SHUFFLE • Reshuffle(condit 3 cards were exposed
ional) • If more than 3 cards were exposed, SM
makes shuffle procedure from the
beginning
• 1st or 2nd step of
the shuffle
procedure

EXPOSED CARD • No cancelation • SM repeats last step of the shuffle

DURING SHUFFLE • Reshuffle procedure if up to 3 cards were exposed
• If more than 3 cards were exposed, SM
makes shuffle procedure from the
beginning
• The last step of the
shuffle procedure

EXTRA CARD • No cancelation • Dealer calls SM

• Record in game • SM places extra card as burnt card for
problem report the next game

• Not revealed • Dealer proceeds the game with SM

permission

SM reminds dealer to follow proper procedure

EXTRA CARD • No cancelation • Dealer calls SM

• Record in game • SM burns extra card into the holder
problem report
• WhatsApp • SM instructs dealer to place next card
• Revealed notification as a burnt card
• Dealer proceeds the game with SM
permission

SM reminds dealer to follow proper procedure

FORGOT TO BURN • No cancelation • Dealer calls SM

CARD • Record in game • Dealer proceeds the game with SM
problem report permission
• WhatsApp
notification
• Game has been
started • SM contacts Thai support about this
• Result is game
confirmed

SM reminds dealer to follow proper procedure

FORGOT TO BURN • No cancelation • Dealer calls SM
CARDS AFTER SHOE • Record in game • SM places 1st card to the centre as an
CHANGE problem report indicator and reveals it

• Dealer proceeds the burning of cards

procedure with SM permission
• Placed 1st card as
a burnt card in
regular round
• Game is not SM reminds dealer to follow proper procedure
started

FORGOT TO BURN • No cancelation • Dealer calls SM

CARDS AFTER SHOE • Record in game
CHANGE problem report
• WhatsApp
notification • SM manually deletes all scanned cards
from the system by pressing on this
• Deal has been card once
started
• Result is not
confirmed
• SM places deleted cards faced down
near the shoe in the order they came out
• SM places 1st card to the centre of the
table as an indicator card
• SM instructs the dealer to apply burning
of cards procedure using cards near
shoe and then cards from the shoe in the
correct order
• Dealer proceeds the game with SM
permission

SM reminds dealer to follow proper procedure

FORGOT TO CONFIRM • No cancelation • Dealer calls SM

THE RESULT / START • No reshuffle • SM restores correct position of cards
GAME • Record in game watching DUI
problem report
 • Forgot to press • SM confirms the result by pressing
Result button “Result”.
• Proceed to
scooping of cards

• Dealer proceeds the game with SM

permission

SM reminds dealer to follow proper procedure

FORGOT TO CONFIRM • No cancelation • Dealer calls SM

THE RESULT / START • No reshuffle
GAME • Record in game
problem report
• SM presses “Start game” button.

• Forgot to press
Start game button
• Causes game delay • Dealer continues the shuffle procedure.

SM reminds dealer to follow proper procedure

PRESS START GAME • No cancelation • Dealer calls SM

BUTTON • No reshuffle • Dealer proceeds the game with SM
IMMEDIATELY AFTER • Record in game permission
RESULT problem report
CONFIRMATION

SM reminds dealer to follow proper

procedure
• Dealer presses
result and start
game buttons
without pause
between them

FORGOT TO SCOOP • No cancelation • Dealer calls SM

CARDS • Record in game • SM instructs the dealer to scoop cards
 problem report from the previous game and place them
into the holder
• Dealer proceeds the game with SM
• Drew card for the permission
next game

SM reminds dealer to follow proper procedure

• GAME AFTER • No cancelation • Dealer calls SM

CUTTING CARD • Record in game • SM instructs the dealer to finish current
problem report game and then change the shoe
• WhatsApp • Dealer proceeds the game with SM
notification permission

SM reminds dealer the proper procedure

INCORRECT CARD • No cancelation • Dealer calls SM

POSITION • Record in game • SM restores proper position of cards
problem report • Dealer proceeds the game with SM
permission

• Cards are scanned

in the correct order
SM reminds dealer to follow proper procedure

INCORRECT CUT • No cancelation • Shuffle procedure needs to be

• Reshuffle performed from the beginning

SKIPPED CARD • No cancelation • Dealer calls SM

• Record in game • SM places 1st card as a burnt card
problem report
• SM instructs the dealer to place 2nd
• 1st card needs to card on the proper position
go as burnt card • Dealer proceeds the game with SM
• 1st card is not permission
scanned
• 2nd card is
scanned
SM reminds dealer to follow proper procedure
SKIPPED CARD • No cancelation • Dealer calls SM
• Manual input
• Record in game
problem report
• 1st card is skipped • WhatsApp • SM deletes 2nd card from the system
• 2nd card is notification and places it near the shoe face down
scanned and it is • SM manually inputs 1st card in the
an extra card system by pressing “Select” button and
• During dealing places card on the proper position
• Result is not
confirmed

• Dealer scoops all cards including extra

card and places them into the holder
• SM instructs dealer to place next card
as a burnt
• Dealer proceeds the game with SM
permission

SM reminds dealer to follow proper procedure

SKIPPED CARD • No cancelation • Dealer calls SM

• Record in game • SM instructs dealer to continue the
problem report game with current set of cards
• WhatsApp
• 1st card is skipped notification
• 2nd card is
scanned and it is SM reminds dealer to follow proper procedure
an extra card
• During dealing
• Result is
confirmed
TWO CARDS STUCK • No cancelation • Dealer calls SM
TOGETHER • Record in game • SM places 1st card as a burnt card
problem report • SM places 2nd card on the proper
position

• 1st Card needs to • Dealer proceeds the game with SM

be burnt permission
• 1st card not
 scanned
• 2nd card scanned

SM pays attention- if issue occurs twice with a

current set of cards during shift- Card
replacement needs to be performed

TWO CARDS STUCK • No cancelation • Dealer calls SM

TOGETHER • Manual input • SM places 1st card as a burnt card faced
• Record in game down
problem report
• WhatsApp
• 1st Card needs to notification
be burnt • SM deletes 1st card from the system by
• 1st card scanned pressing on card once
• 2nd not scanned • SM manually inputs 2nd card in the
system by pressing “Select button”

• Dealer proceeds the game with SM

permission

SM pays attention- if issue occurs twice with a

current set of cards during shift- Card
replacement needs to be performed

TWO CARDS STUCK • No cancelation • Dealer calls SM

TOGETHER • Record in game • SM scans both cards in the correct
problem report order and places them on proper
positions

• Not scanned • Dealer proceeds the game with SM

• Not revealed permission

SM pays attention- if issue occurs twice with a

current set of cards during shift- Card
replacement needs to be performed
TWO CARDS STUCK • No cancelation • Dealer calls SM
TOGETHER • Record in game • SM places 1st card on proper position
• SM places 2nd card near the shoe faced
problem report down
• After discarding cards from the last
• 1st card is scanned game into the holder, SM places extra
and it is last card card as a burnt card
of the game
• 2nd card is not • Dealer proceeds the game with SM
scanned or permission
revealed and it is
an extra

SM pays attention- if issue occurs twice with a

current set of cards during shift- Card
replacement needs to be performed

TWO CARDS STUCK • No cancelation • Dealer calls SM

TOGETHER • Manual input • SM places 1st card on proper position
• Record in game
problem report .
• WhatsApp
• 1st cards not notification • SM deletes 2nd card from the system by
scanned and it is pressing on card once
last card of the • SM manually inputs 1st card in the
game system by pressing “Select” button
• 2nd card is
scanned and it is
an extra
• After confirming the result, Dealer
scoops all card from the table including
revealed extra card and places them into
the holder
• SM instructs dealer to place next card
as a burnt card
• Dealer proceeds the game with SM
permission

SM pays attention- if issue occurs twice with a

current set of cards during shift- Card
 replacement needs to be performed

UNFINISHED GAME • No cancelation • Dealer calls SM

• Record in game • SM takes cards from the holder and
problem report restores the position of cards on the
table
• Cards have been
scooped and • Dealer proceeds the game with SM
placed into the permission
holder before
game is finished

SM reminds dealer to follow proper procedure

UNSCANNED CARD • No cancelation • Dealer calls SM

• Manual input
• Record in game
problem report
Revealed card • SM inputs unscanned card manually in
which is not the system by pressing “Select” button
scanned

• Dealer continues the game with SM

permission

SM reminds dealer to follow proper procedure

WRONG SHUFFLE • Reshuffle • Shuffle procedure needs to be

performed from the beginning