Subject Re:

To: [null <ja59fe@gmail.com>]

From Bitcoin Wallet developers <bitcoin.wallet.developers+canned.response@gmail.com>
Date ۲۰۲۱ ,۲۰ ٔ‫ ژاﻧﻮﯾﻪ‬,‫ ﭼﻬﺎرﺷﻨﺒﻪ‬at ۲:۴۹

Thanks for your interest in the Bitcoin Wallet app. Unfortunately, there are currently much
more questions than what can be individually answered by us. We're just a bunch of
volunteers investing our spare time in a free and open Bitcoin wallet, and we have day jobs
as well.

Please take some time to read these answers to these frequent questions and problems.
Any questions answered in the FAQ we will not be replied to individually. Questions that
require an individual reply will be worked through on a first come first serve basis. The
queue is currently 7 days long so please be patient.

Also we can only reply to understandable questions in English language. Try to avoid slang
terms and spelling mistakes.

Q: An incoming payment doesn't get spendable for a longer time.

A: The Bitcoin network is running at its capacity limit since a couple of months. Overloads
happen frequently, and this means payments get delayed. Often, senders have not paid
enough network fee, making the problem worse. Don't worry, your payment will usually get
confirmed. If it's urgent, you can increase the fee: Transaction > Options > Raise fee. Just be
aware about how much you spend on fee; it's sometimes more than expected.

Q: An outgoing payment doesn't get confirmed for a longer time.

A: The reason is the same as for the previous question. As a sender, if you have time critical
payments you should use Send coins > Options > Fee > Priority to pay a higher fee. The fee
can also be increased after sending (Transaction > Options > Raise fee). Just be aware
about how much you spend on fee; it's sometimes more than expected.

Q: I'm missing a payment. What can I do?

A: Quite often, this happens because your device isn't connected to the internet properly.
See the "why is my wallet not synching" question below. In all other cases, your first step is
getting the Bitcoin transaction ID of the missing payment from the sender. The transaction
ID is 64 character long hexadecimal string. If the sender cannot provide that ID, there is
reason to suspect that the sender never sent anything. You can use the transaction ID to
look up the transaction on a block explorer.

Q: I received less than expected. How can I get the rest?

A: Our app only shows what the sender sent you. If you think you received too little, you
should talk to the sender. We cannot help in such a case, as this is no technical issue.

Q: I fell for a fraud. What can I do?

A: We're afraid we cannot refund Bitcoin payments, as they cannot be reversed. If you are
sure about the fraud, we suggest reporting to your local police.

Q: Does Bitcoin Wallet support SegWit (segregated witness)?

A: Yes, it does! It supports all of receiving to, spending from and sending to native SegWit
(Bech32) addresses.

Q: Why is the network fee for payments so high?

Q: Why is the network fee for payments so high?
A: This is caused by a capacity limitation being upheld by the miners. To get your payment
into a block, you need to attach a network fee to the payment that is higher than the other
payments currently waiting for confirmation. Because Bitcoin is immensely popular, the fee
is rising.

Q: Why is my wallet not synching (showing "days/weeks behind" message)?

A: Your phone cannot connect to the Bitcoin network. This means the app doesn't learn
about new payments and confirmations, although they may have already happened. It also
cannot transmit any outgoing payments into the network. To fix the problem, try switching
your phone to a stable WLAN/Wifi or to mobile cellular data. Then open the app again.

If you want to check if your phone connects to the Bitcoin network, you can use Options >
Network monitor to see if it connects to peers, and then swipe to 'Blocks' to see if it can
sync the blockchain. The latest block should not be older than about an hour.

Q: Why does my Bitcoin address keep changing?

A: Your current address changes with each received payment. This is done to protect your
privacy. But don't worry, all old addresses stay valid.

Q: Can I undo or cancel a payment?

A: We're afraid this is not possible. Bitcoin payments are not reversible. If you know the
recipient, all you can do is kindly ask him or her to send the Bitcoins back to you.

Q: I forgot my spending PIN. Can you reset it for me?

A: We're afraid this is not possible. If we could reset it then everybody else could reset it too,
so it would not offer any protection from thieves any more. Make sure you always remember
your spending PIN if you set it up!

Q: How can I get my private keys?

A: Our primary goal is the safety of your Bitcoins, so we're not exposing your private keys via
the user interface. The reason is there is no safe way to get the keys into other devices or
apps. The obvious way to copy them to the clipboard will get them stolen in no time by any
malicious app on your device. For similar reasons, sharing them via intent isn't possible
either. We could show them to you as a hex dump, but that wouldn't be useful to anyone and
also bear risks.

However, you can use wallet-tool to dump your wallet from the backup. The process is very
similar to our recovery process (linked below). When you come to the point of dumping your
wallet, add --dump-privkeys to the command line (and --password if you're using a spending
PIN). It will print the private keys for each of your addresses in WIF (wallet import format).

Be extremely careful with these private keys! Don't copy them to any clipboard. Don't type
them into web pages. Don't use them in scripts or apps you downloaded from the Internet.
All of them can get your Bitcoins (and any attached alternative crypto currencies) stolen
quickly.

https://github.com/bitcoin-wallet/bitcoin-wallet/blob/master/wallet/README.recover.md