Qualification : Food and Beverage Services NC II

Module Title : Participate in workplace communication

Learning Outcome No. 3 : Complete relevant work related documents

Assessment Criteria

1. Ranges of forms relating to conditions of employment are completed accurately and

legibly.

2. Workplace data is recorded on standard workplace forms and documents.

3. Basic mathematical processes are used for routine calculations.

4. Errors in recording information on forms/documents are identified and rectified.

5. Reporting requirements to superior are completed according to enterprise guidelines.

Resources

 Writing materials

 References

 Manuals

 Sample Forms

 Sample Filing System

Reference

Managing Teams, Robert Heller, Dorling Kindersley Limited, London, Copyright @1998.
LEARNING OUTCOME NO. 3: Complete relevant work relate documents

Learning Activities Special Instructions/Outcomes

 Present sample forms and the expected in-  Have the students practice answering various
formation required work-related forms.

 The students must be able to provide the

information requested in work-related forms.

 Ask students the basic mathematics needed  Have the students practice solving mathemat-
in the workplace, then solve sample exercise ical problems in the workplace.

 The students must be able to solve basic

mathematical processes that are applied in
the workplace.

 Discuss the dos and don’ts in technical writ-  Have the students write about the interview
ing conducted or the meeting attended.

 The students must be able to write a report

as required in the workplace.

 Present and discuss filing systems, including  Have students practice filing office docu-
advantages and disadvantages of each. ments.

 The students must be able to store and re-

trieve documents using the workplace filing
system.
 INFORMATION SHEET NO. 1

Sample Forms and Control Tools

 Daily Sales Report (p.42)

 Housekeeping Consumption Report (p.67)
 Menu Rating Form (p. 81)
 Recipe Evaluation Report (p. 96)
 Inspection Checklist – Rooms Maintenance (p. 126)
 Monitoring and Inspection Checklist – Dining (p.124)
 Suppliers Information Sheet (p. 202)
 Purchase Order and Receiving Form (p. 205)
 Sample Inventory Report (p232)
 Losses and Damages Report (p. 242)

Samson-Roldan, Amelia. Operating & Managing a Hotel & Restaurant Business.

AR Skills Development and Management Services, Inc., Metro Manila. Copyright @
2012. Pp. 38 – 254
 SELF ASSESSMENT TEST

Unit of Competency - Participate in workplace communication

Learning Outcome No. 3 – Complete relevant work-related documents

Provide a brief description of the following documents:

1. Daily Sales Report
2. Housekeeping Consumption Report
3. Menu Rating Form
4. Recipe Evaluation Report
5. Inspection Checklist – Rooms Maintenance
6. Monitoring and Inspection Checklist – Dining
7. Suppliers Information Sheet
8. Purchase Order and Receiving Form
9. Sample Inventory Report
10.Losses and Damages Report
SELF CHECK

After the undergoing the learning activities, the following checklist may be used. Put
a checkmark on the space corresponding to your response:

Some-
Action Never Often Always
times

1. Am I able to accurately and legibly

complete forms relating to
conditions of employment?

2. Am I able to record on standard

workplace forms and documents
workplace data?

3. Am I able to apply basic

mathematical processes for routine
calculations in the workplace?

4. Am I able to identify and rectify

errors in recording information on
forms/documents?

5. Am I able to complete reporting

requirements to superior according
to enterprise guidelines?
FEEDBACK

Comments and suggestions from teacher and other trainees may be used as feedback to self-
check.

PERFORMANCE CRITERIA

Criterion Yes No

1. Ranges of forms relating to conditions of

employment are completed accurately and
legibly.

2. Workplace data is recorded on standard

workplace forms and documents.

3. Basic mathematical processes are used for

routine calculations.

4. Errors in recording information on

forms/documents are identified and rectified.

5. Reporting requirements to superior are

completed according to enterprise guidelines.