Wireless Terminals Service Web Site

User ID Request Process

First Time Login / Edit User Profile Process

DOA RMA Creation Process

Shipping
User ID Request Process
User ID Request Process

1. Login to Samsung Service

Web site
http://wireless.samsungsvc.ca

2. Click “Are you a new

dealer

2 Samsung Electronics Canada

 User ID Request Process

1. Complete New User

Request form

2. Click Register Now

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 Service Web Site – User ID Request Process

1. Click “Close” and exit web

browser

2. E-mail notification will be sent

with User ID and temporary
Password to the e-mail
address specified on New
User Registration Request

NOTE: should you not receive e-mail

notification with User ID and
temporary Password within 2
business days please email
wt.service@samsung.com

4 Samsung Electronics Canada

First Time Login / Edit User Profile Process
First Time Login / Edit Profile

1. Login to Samsung Service

Web site
http://wireless.samsungsvc.ca

2. Enter User ID &

Password

2. Click Login

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 First Time Login / Edit Profile

1. Create new password

2. Review dealer/store
information and if required
correct/edit any missing
or incorrect

3. Click “Edit” icon at the

bottom of page to update
User Profile

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 First Time Login / Edit Profile

1. Dealer/Store profile is
updated and authorized to
create DOA RMA’s

NOTE
1. To change/modify dealer
/store porfile, click on
“My Profile/Modify” icon.
2. To change/assign a new
Password click on
“My Profile/Modify” icon

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DOA RMA Creation Process
DOA RMA Creation Process

1. Login to Samsung Service

Web site
http://wireless.samsungsvc.ca

2. Enter User ID &

Password

3. Click Login

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 First Time Login / Edit Profile

4. Place curser on DOA

RMA option and select
“Create DOA RMA”

11 Samsung Electronics Canada

DOA RMA Creation Process

5. Select Carrier

6. Enter IMEI

7. Select POP date

8. Select Symptom
Category & Code

9. Describe / Detail
Problem Description

10. Click “Add” to save RMA

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DOA RMA Creation Process

11. Click “Complete RMA”

for print option

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DOA RMA Creation Process

12. Click Print RMA

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DOA RMA Creation Process

13. Click “Print This Page”

14. DOA RMA Creation

Process Complete. Ship
DOA product with copy
of RMA and Copy of
original end-user POP to
Samsung DOA Facility

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DOA Shipping Instructions
„ DOA product is to be shipped to Samsung DOA facility via Purolator Courier using one of the
following shipping methods.
„ Purolator Online Shipping (preferred). See pages 19-24 for instructions
„ Pre-Printed Waybill. See page 26 for order form
„ Manual waybill

„ Purolator Account: 6548992

„ SAMSUNG FACILITY – Location & Contact

Samsung Wireless Terminals
6580 Millcreek Drive
Mississauga, ON
L5N 8B3
Dealer Support & Repair Inquiry Tel: 905 567-4789
Toll Free: 1 866 783-0220
Email: service@sdfacility.com
Hours of Operation9:30 am – 5:00 pm est

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Purolator Online Shipping Instructions
Purolator Online Shipping Registration

19 Samsung Electronics Canada

Purolator Online Shipping Registration – cont’d

20 Samsung Electronics Canada

Shipping a DOA Product

21 Samsung Electronics Canada

Shipping a DOA Product – cont’d

22 Samsung Electronics Canada

Shipping a DOA Product – cont’d

23 Samsung Electronics Canada

Shipping a DOA Product – cont’d

24 Samsung Electronics Canada

Pre-Printed Purolator Waybill Order Form
Pre-Printed Waybill Order Form
DOA and ACCESSORY RETURNS ONLY

26 Samsung Electronics Canada