Romi 5 Businessprocess Paradigmshifts 10jun2023

Business Process
Paradigm Shifts
Romi Satria Wahono
romi@romisatriawahono.net
http://romisatriawahono.net
http://youtube.com/RomiSatriaWahono
08118228331
Romi Satria Wahono
• SMA Taruna Nusantara Magelang (1993)
• B.Eng, M.Eng & Ph.D in Software Engineering, Saitama University Japan (1994-2004)
Universiti Teknikal Malaysia Melaka (2012-2014)
• Core Competency in Enterprise Architecture, Software Engineering, & Machine Learning
• Industrial Certifications: TOGAF, ITIL, PSM, CCAI, CCNA, etc
• LIPI Researcher (2004-2007) • Inventor of the integrated multidimensional (id) Framework
for Digital Transformation
• Founder and CEO: Enterprise Architecture (idEA) Data Management (idDM) Product Management (idPM)
• IlmuKomputer.Com (2003) Business Process Management (idBPM) Data Science (idDS) Software Engineering (idSE)
(Computing eLearning Platform)
• PT Brainmatics Indonesia Cendekia (2005)
(IT Training & Certifications) • Industrial Portfolios:
• PT IlmuKomputerCom Braindevs Sistema (2014) • K/L: KPK, Polri, BPK, BPKP, OJK, Kemenkeu (LNSW, DJPK), Kemlu, Kominfo,
(IT Development & Services) KLHK, ESDM, RistekDikti, etc
• IT & Research Award Winners from WSIS • BUMN/Swasta: Pertamina Group (PEP, PGE, PIP), PLN Group (Corsec, IP, NP,
PJB, PJBI, CDB), Taspen, Astra Group (FIF), etc
(United Nations), Kemdikbudristek, LIPI, • Universitas/Organization: UGM, UT, UPI, PNB, IAIN Pare-pare, AIPJ, KOMPAK,
STAID, Mombukagasho, IISF, etc. etc.
• Advisory Board of the UGM (DTETI) & Professional Member of IEEE, ACM and PMI
• SCOPUS & WoS Indexed Journal Reviewer: Elsevier (Information and Software Technology, Journal of Systems and Software, etc),
Springer (Software: Practice and Experience, Software Quality Journal, etc), Inderscience, ACTAPress, IEEE & NASA
2
@RomiSatriaWahono
3
Paradigm Shift
Paradigm Shift Paradigm Shift
• a philosophical and
theoretical framework of a • an important change that happens
scientific school or discipline when the usual way of thinking
within which theories, laws, about or doing something is
a change in replaced by a new and different
and generalizations and the
direction way
experiments performed in (Merriam-Webster Dictionary)
support of them are (Merriam-Webster Dictionary)
formulated • A fundamental change in the
basic concepts and experimental
• how something is to be done practices of a scientific discipline
(Thomas Kuhn, The Structure of Scientific Revolutions, 1962)
(Merriam-Webster Dictionary)
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1. Concepts
5. Simulation
5 2. Modeling
Business Process Paradigm Shifts

4. Process 3. Dimension
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1. Concepts
Paradigm Shift in Concepts
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History of Business Process Management (BPM)
• The key idea of BPM is to focus on processes Purchasing Process at Ford at the Initial Stage
when organizing and managing work in an
organization
Standard Operating Procedure (SOP):
• Frederick W. Taylor (1856–1915) developed very Panduan tertulis yang berisi langkah-langkah
specific work instructions for laborers (Scientific rinci yang harus diikuti dalam menjalankan
Management) suatu tugas atau aktivitas
• Laborers would only be involved with carrying out one
of the many steps in the production process
• Not only in industry, but also in administrative
settings, such as government organizations, the
concept of division of labor became the most
dominant form of organizing work
• Frederick Taylor’s 4 Scientific Management

Principles:
1. Develop a science for each element of work
2. Scientifically Select, Train, Teach, and Develop the
worker
3. Cooperate with the Worker
4. Divide the Work and Responsibility
7
From Organization Procedures to Organization Business Processes
• Someone needed to oversee the
productivity of groups of workers
concerned with the same part of a
production process, that is a managers
• Functional units was created in which people
with a similar focus on part of the production
process were grouped together
• The units and their managers were
structured hierarchically
• groups are under departments, departments are
under business units, etc.
• What we see here is the root of the
functional units that are familiar to us
today when we think about (functional)
organizations:
• purchasing, sales, warehousing, finance,
marketing, human resource management,
etc.
8
Business Process Definition
• Rangkaian aktifitas yang terstruktur yang dilakukan
oleh sumber daya organisasi, untuk menghasilkan
produk atau layanan dalam rangka memenuhi
kebutuhan internal atau eksternal organisasi, untuk
mencapai tujuan organisasi dengan lebih efektif dan
efisien
• Diagram yang menggambarkan hubungan kerja yang

efektif dan efisien antar unit organisasi, untuk
menghasilkan kinerja sesuai dengan tujuan organisasi,
agar menghasilkan keluaran yang bernilai tambah bagi
pemangku kepentingan
(PermenpanRB No 19 Tahun 2018)
9
Business Process Paradigm Shift in Concepts
1. Alur Cara Menggunakan Mesin & Peralatan
2. Alur Cara Pegawai Bekerja
3. Alur Cara Organisasi Menjalankan Pekerjaan &

Usaha
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2. Modeling
Paradigm Shift in Modeling
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Masalah Pada Pemodelan Proses Bisnis
1. Tidak ada organisasi yang
menstandarkan Flowchart,
sehingga notasi berbeda-beda
Perlu ada standard untuk
pemodelan proses bisnis
2. Konsep pemodelan proses

bisnis yang ada karakternya
melebar dan membesar, sulit
dibuat dan dipahami
Perlu pemodelan proses bisnis yang
sifatkan leveling dan divergen,
sehingga mudah dipahami
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Proses Bisnis dengan Standard BPMN
• Object Management Group (OMG) menyusun bahasa standard internasional
untuk pemodelan proses bisnis
• Standard defacto digunakan 70% perusahaan di dunia
(Harmon & Wolf, The State of Business Process Management 2016)
• BPMN adalah notasi grafis standard, yang digunakan untuk memodelkan logika
dari alur pada proses bisnis
• Secara hirarkis dan leveling mengikuti cara kerja otak manusia
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Konsep Pemodelan Proses Bisnis Hirarkis dan Leveling
Organisasi Proses Bisnis Proses Bisnis Proses Bisnis Proses Bisnis Proses Bisnis Proses Bisnis
Level 1 Level 2 Level 3 Level 4 Level 5 Level 6
(Kategori) (Kelompok (Proses) (Aktivitas) (Tugas) (Instruksi
Proses) Kerja)
Unit Kerja A Aktivitas 1.1.1.1 Tugas 1.1.1.1.1 IK 1.1.1.1.1.1

Proses 1.1.1
Kelompok
Fungsi 1 Kategori 1
Proses 1.1
Aktivitas 1.1.1.2 Tugas 1.1.1.1.2 IK 1.1.1.1.1.2
Proses 1.1.2
Kelompok Aktivitas 2.1.1.1 Tugas 2.1.1.1.1

Fungsi 2 Kategori 2 Proses 2.1.1
Proses 2.1
Visi dan Misi
IK 3.1.1.1
Unit Kerja B
Kelompok
Proses 3.1 IK 3.1.1.2
Unit Kerja C
Kelompok
Fungsi 4 Kategori 4 Proses 4.1.1 Aktivitas 4.1.1.1 IK 4.1.1.1.1
Proses 4.1
SOP
(https://www.apqc.org/process-frameworks)
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Klasifikasi Proses Bisnis
1. Proses Utama: proses yang menjalankan Value Chain Diagram
fungsi utama, menghasilkan produk dan
layanan untuk pelanggan, serta
menghasilkan nilai tambah untuk
organisasi
• Pengadaan barang, produksi barang,
pemasaran, dsb
2. Proses Pendukung: proses yang

mendukung proses utama, menghasilkan
produk dan layanan untuk internal
organisasi
(Michael Porter, Competitive Advantage, 1985)
• Akuntansi, rekrutmen, pendukung teknis,
pengelolaan infrastruktur, dsb
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Regulasi & Standard Proses Bisnis dan BPMN
• Peraturan Pemerintah
• PermenpanRB No 12/2011: Pedoman Penataan Tata Laksana
(Business Process) menggunakan BPMN
• PermenpanRB No 19/2018: Peta Proses Bisnis Instansi
Pemerintah dengan BPMN
• Permenristekdikti No 62/2017: Tata Kelola Teknologi Informasi
• Permenristekdikti No 71/2017: Penyusunan Proses Bisnis
lingkup Kemenristekdikti dengan BPMN
• Permendikbudristek No 8/2022: Sistem Pemerintahan
Berbasis Elektronik
• PMK 131/2015: Pedoman Penyusunan Proses Bisnis di
kementerian keuangan dengan BPMN
• SE Kemenkeu No 27/2016: Pedoman Lengkap Penyusunan
Proses Bisnis di kementerian keuangan
• dsb
• Standard Management
• ISO 19510 2013: BPMN
• ISO 10244 2013: Document management - Business process
baselining and analysis
• dsb
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Business Process Paradigm Shift in Modeling
1. Menggunakan Narasi Kalimat
2. Menggunakan Pemodelan Tidak Standard (Flow

Chart, dsb) dan Tidak Berlevel
3. Menggunakan Pemodelan Standard BPMN dan

Leveling
17
3. Dimension
Paradigm Shift in Dimension
18
Peta Proses Bisnis Perusahaan
19
Proses Bisnis Level 1: 8.0 Mengelola Teknologi Informasi
20
Proses Bisnis Level 2: 8.7 Menyediakan dan Mendukung Layanan Teknologi Informasi
21
Proses Bisnis Level 2: 8.7 Menyediakan dan Mendukung Layanan Teknologi Informasi
Proses Bisnis Level 3: 8.7.4 Mengelola Pengoperasian Infrastruktur Teknologi Informasi
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Proses Bisnis tidak Terkorelasi dengan Dimensi Organisasi
• Proses bisnis organisasi mana saja yang sudah diotomatisasi dalam bentuk
aplikasi/system/software?
• Berapa prosentase proses bisnis organisasi yang sudah diotomatisasi?
• Risiko apa yang muncul apabila proses bisnis dijalankan?
• Proses bisnis itu mengejar KPI apa? Dan menjalankan program/strategi
organisasi apa?
• Proses bisnis harus ada compliance dengan standard manajemen dan
regulasi apa saja?
• Proses bisnis menghasilkan dan membutuhkan data apa?
23
Organization Dimension
Risiko
Visi dan Misi Regulasi
Rencana Strategis
Data
Standard Management
KPI
Proses Bisnis
Aplikasi Technology
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Strategi dan Program
Standar dan Regulasi
Aplikasi
Data
Integrated Multidimensional
Proses
Bisnis
Business Architecture
Risiko
KPI
25
1534 1168
1716 2920
697
1772 2346
415
677
588
3334
616
1254
652 645
1978
27 27
28
28
Penutupan Sumur
29
30
Application Development
31
Followup Data Leads FM Sales
32
33
34
Business Process –
KPI Matrix
35
36
Investment Risk aspect development
38
39
39
Pelaksanaan Kegiatan 5R & D (Reduce,
Reuse, Recycle, Redesign, dan
Remanufacture)
40
Business Process – RISK
Matrix
41
42
Find Loan Type Setup
43
44
Data Architecture
ARCFIF CMPROD DISPROD EDW HCSTG IDM ITSM NARPROD NCBD ORCL SODAPROD
FIFAPPS SPEKTRA HCMS GSCAMS DAF PROD MONASPROD FIFBAROMETER ECOMM FIFCOREDB
Technology Architecture Application Architecture - Federal International Finance (FIF)

Customer and Dealer
Service
Programming Language Database Management System FIFGROUP Messenger Zendesk KLIKFIF !Use Financing (UFI) Online FIFGROUP Mobile Customer !MDS Credit Scoring FIFADA
Java MySQL Community Oracle Database 11g

Server 5.7.11 R2 64bit
Board of Director
Oracle
MySQL Community Oracle Database 12c
Server 5.6.15 R1 64bit CRM Systems Spektra Dealer Information System 2 (DIS) System Online Data Access Decoris FIFAPPS - Order Management
FIFAPPS - Insurance
«Pemberian Arahan»
Java ZK Framework Pengelola Regulasi Pengelola TI

Pengelola Strategi
MySQL Community POSTGRESQL 9.5.9
Server 5.0.51
Java Spring Hibernate
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Mengelola
Architecture Vision MySQL Community Microsoft SQL Server
Nodejs Server 5.0.22 2012 64bit
Digital Service Application

Server Middle CMS I Move FIFGROUP Mobile Dealer (FIFDEALER) FM Connect Android Application FM Connect Web Application Avocado
FIFGROUP Mobile Dealer CMS
FIF_30_PDCAAPPSPROD FIF_50_APPSHCMS_PROD FIF_111_NFSSERVER
- 24 CPU - 24 CPU - 4 CPU

- 3 HDD - 600 GB - 3 HDD - 600 GB - 7 HDD - 3.21 TB
- Oracle Linux (64-bit) - OS- Oracle Linux (64-bit) Pengguna - OS - MS. Win. Server 2003 (32-bit)
- Processor - 12 Core 3.40 GHz - Processor - 24 Core 2.59 GHz - Processor - 4 Core 3.40 GHz
- RAM - 8 GB - RAM - 80 GB - RAM - 8 GB
ISS FIFGROUP Mobile Survey (MONAS) !FIFGROUP Mobile Sales Android Application !FIFGROUP Mobile Sales (VISUM) SSOA AstraPay
FIF_PRODDAF FIF-APPSMONAS-165-BSD FIF-CRMPROD
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TB - Actor
2 HDD - 119 GB Business - 1 HDD - 120 GB KPI
- 24 CPU Vision - 4 CPU Process - 4 CPU
- OS - RHEL 6 (64-bit) - OS - RHEL 6 (64-bit) - OS - RHEL 6 (64-bit)
- Processor - 4 Cores 2.70 GHz - Processor - 4 Cores 2.70 GHz - Processor 1 Core 3.40 GHz
- RAM - 128 GB - RAM - 11.7 GB - RAM - 32 GB
FIF_194_MONAS4RI FIF_217_GLAPPSPROD FIFCORE01

Account Management
- 1 HDD - 120 GB - 1 HDD - 160 GB - 2 CPU
- 4 CPU - 4 CPU - 3 HDD - 138 GB FIFAPPS - Branch Operation Management (BOM)
FIFAPPS - Account Management FIFAPPS - Overdue Cycle Management (OCM) FIFAPPS - Reposession and Inventory (RI)
- OS - RHEL 6 (64-bit) - OS - RHEL 4 (32-bit) - OS - Oracle Linux 6
- Processor - 4 Core 2.70 GHz - Processor 4 Core 2.70 GHz - Processor - 1 Core 2.30 GHz
- RAM - 16 GB - RAM 32 GB - RAM - 16 GB
FIF_196_DMSBP FIF_228_APPSDEV FIF_83_IMSITSM

Training Policy Socialization
- 1 HDD - 200 GB - 1 HDD - 120 GB - 1 HDD - 170 GB
- 8 CPU - 4 CPU - 4 CPU Digital Service Application
- OS - MS. Win. Server 2012 (64-bit) - OS - RHEL 6 (64-bit) - OS - RHEL 6 (64-bit)
- Processor - 8 Core 2.70 GHz - Processor - 4 Core 2.00 GHz - Processor 2 Core 2.70 GHz
ACTION 2 (FM Collection) FIFGROUP Mobile Collection (ACTION) FIFGROUP Mobile Repossess Inventory FM Unit Tracking (MOTIF) MOTIF Android Application
FIF_250_ITMSPROD FIF_VISUM_LB02 FIF_169_FMAAPPSPROD

- 4 CPU - 2 CPU - 4 CPU
- OS - RHEL 6 (64-bit) - OS - Ubuntu Linux (64-bit) - OS - RHEL 6 (64-bit)
- Processor 4 Core 2.70 GHz - Processor - 1 Core 3.40 GHz - Processor - 1 Cores 2.70 GHz
Finance & Marketing
Performance Kontrol & Monitoring

FIF_128_APPSDW03 FIF_SBY_227_APPSGFDRC FIF-FMCONNECT FIFAPPS - Finance FIFAPPS - Joint Finance and Treasury FIFAPPS - Marketing Marketing Workflow Marketing Compass ITAX Pameran/Undian BAROMETER (Budget System)

- 4 CPU - 2 CPU - 8 CPU
- OS - RHEL 5 (64-bit) - OS - Red Hat Enterprise Linux 6 (64-bit) - OS - Oracle Linux 6
- Processor - 4 Core 2.70 GHz - Processor - 2 Core 2.70 GHz - Processor - 1 Core 2.30 Ghz
- RAM - 11.7 GB - RAM - 8 GB - RAM - 8 GB
«abstraction»
FIF_VISUM_BE01 FIF_78_ERECRUITMENTPROD FIF_SBY_251_UFIONLINE

- 4 CPU - 4 CPU - 4 CPU
- OS - RHEL 7 (64-bit) - OS - Red Hat Enterprise Linux 6 (64-bit) - OS - RHEL 6 (64-bit)
- Processor - 2 Core 3.40 GHz - Processor 4 Core 3.40 GHz - Processor - 4 Core 2.70 GHz Human Capital
Human Capital Management System (HCMS) ePsychotest - Eksternal FIF-PEDIA !E-Learning Sales Management System (SMS)
FIF-DIS2 FIF_28_MARKETING_COMPASS_01 Ops-lb1
- 1 HDD - 100 GB - 1 HDD - 100 GB - 1 CPU

- CPU - 2 - 4 CPU - 1 HDD - 40 GB
- OS - Red Hat Enterprise Linux 7 (64-bit) - OS - Red Hat Enterprise Linux 7 (64-bit) - OS - Red Hat Enterprise Linux 6 (64-bit)
- Processor - 1 Core 3.40 GHz - Processor - - Processor 4 Core 3.40 GHz
FIMA (Mobile Attendance) eRecruitment

DCFWL008A3 FIF_SBY_211_IDMAPPS FIF-LAUNCHER
- Hardware - SG 650, Sophos(XG-650) - 3 HDD - 890 GB - 1 HDD - 100 GB

- UTM - Sophos #1 BSD - 4 CPU - CPU - 4
- OS - Red Hat Enterprise Linux 6 (64-bit) - OS - Red Hat Enterprise Linux 7 (64-bit)
- Processor - 4 Core 2.70 GHz - Processor - 4 Core 3.40 GHz: int
- RAM - 32 GB - RAM - 16 GB
FIF_176_ECOMMAPPS RDS Fifportal Mobile FIF-WSB2B
- 1 HDD - 80 GB - 2 HDD - 140 GB - 2 CPU

- 4 CPU - 6 CPU - 2 HDD - 35 GB General Service
- OS - Red Hat Enterprise Linux 6 (64-bit) - OS - Microsoft Windows Server 2012 (64-bit) - OS - Oracle Linux 6
- Processor - 4 Core 3.40 GHz - Processor - 6 Cores 2.70 GHz - Processor - 2 Core 2.30 GHz
- RAM - 8 GB - RAM - 24 GB - RAM - 16 GB Rental Systems (RentSys) GSSYS 2 & GL !General Service (GS) Booking !Stock Opname Asset
FIF_SBY_192_ITMSPROD FIF_FMPORTALTST FIF_SBY_40_51_PHP56

- 4 CPU - 2 CPU - 6 CPU
- OS - Red Hat Enterprise Linux 6 (64-bit) - OS - Red Hat Enterprise Linux 7 (64-bit) - OS - RHEL 6 (64-bit)
Information Technology (IT)

FIF_224_DMS_WEB FIF_127_JIS
- 1 HDD - 100 GB - 1 HDD - 280 GB

- 6 CPU - 4 CPU IT Management System (ITMS) IDM FIFPORTAL KEYCLOACK FM Portal Android Application FM Portal Web Application !Portal Identity Management
- OS - Microsoft Windows Server 2012 (64-bit) - OS - Windows Server 2003 Standard (32-bit)
- Processor - 3 Core 2.00 GHz - Processor - 4 Core 2.00 GHz
- RAM - 8 GB - RAM 4 GB
Non Core Common
!Document Management System (DMS) Sharepoint Document Management System (DMS) Open Text Key Control Indicator (KCI) Fraud Management System (FMS) FAMOUS (PDCA System)
KPI SOFT I-SCAN KIPO Key Pro Integrated Monitoring System (IMS)
New SMS Gateway New IDM SSO ePsychotest - Internal FEMA CMS FYI GASYS
Management Information System (MIS)
Financial Management Analysis (FMA) FOCUS !Geographic Information Systems (GIS)
45
Data Architecture
Data Architecture
FIFAPPS SPEKTRA HCMS GSCAMS DAF PROD MONASPROD FIFBAROMETER ECOMM FIFCOREDB
Technology Architecture Application Architecture - Federal Internat

Customer and Dealer
Service Technology Architecture Application Architecture - Federal International Finance (FIF)
Customer and Dealer
Service
Programming Language Database Management System Programming Language

Java
Database Management System
MySQL Community
Server 5.7.11
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FIFGROUP Messenger Zendesk
FIFGROUP Messenger
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KLIKFIF !Use Financing (UFI) Online

Board of Director
Oracle
Java FIFAPPS
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Server 5.6.15 R1 64bit CRM Systems Spektra Dealer Information System 2 (DIS) System Online Data Access Decoris FIFAPPS - Order Management
FIFAPPS - Insurance
Server 5.7.11 «Pemberian Arahan»
Java ZK Framework
R2 64bit Pengelola Regulasi Pengelola TI
Pengelola Strategi
Server 5.0.51
Java Spring Hibernate
Board of Director Mengelola

Architecture Vision MySQL Community
Server 5.0.22
Microsoft SQL Server
2012 64bit
Nodejs
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Server 12c Middle CMS I Move FIFGROUP Mobile Dealer (FIFDEALER) FM Connect Android Application FM Connect Web Application Avocado
Server 5.6.15 FIF_30_PDCAAPPSPROD R1 64bit FIF_50_APPSHCMS_PROD FIF_111_NFSSERVER

CRM Systems Spektra Dealer Information System 2 (DIS) System Online Data Access
- 24 CPU - 24 CPU - 4 CPU
«Pemberian Arahan» -
-
-
3 HDD - 600 GB
Oracle Linux (64-bit)
Processor - 12 Core 3.40 GHz
-
-
-
3 HDD - 600 GB
OS- Oracle Linux (64-bit)
Pengguna
-
-
-
7 HDD - 3.21 TB
OS - MS. Win. Server 2003 (32-bit)
ogy Architecture Application Architecture - Federal International FinanceTI (FIF)

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Java ZK Framework FIF_PRODDAF FIF-APPSMONAS-165-BSD FIF-CRMPROD Pengelola Regulasi Pengelola

-
-
11 HDD - 13.22
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Architecture
TB
Vision
-
-
Actor
2 HDD
4 CPU
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Process
-
-
1 HDD - 120 GB
4 CPU
KPI
Customer and Dealer
Service Pengelola Strategi -
-
-
OS - RHEL 6 (64-bit)
Processor - 4 Cores 2.70 GHz
RAM - 128 GB
-
-
-
RAM - 11.7 GB
-
-
-
Processor 1 Core 3.40 GHz
RAM - 32 GB

Database Management System FIFGROUP
Server Messenger
5.0.51 -
-
FIF_194_MONAS4RI
1 HDD - 120 GB
4 CPU
-
-
FIF_217_GLAPPSPROD
1 HDD - 160 GB
4 CPU
Zendesk
-
-
2 CPU
3 HDD - 138 GB
FIFCORE01
KLIKFIF
Account Management
!Use Financing (UFI) Online
FIFAPPS - Branch Operation Management (BOM)
FIFGROUP Mobile Customer !MDS Credit Scoring FIFADA
FIFAPPS - Account Management FIFAPPS - Overdue Cycle Management (OCM) FIFAPPS - Reposession and Inventory (RI)
- OS - RHEL 6 (64-bit) - OS - RHEL 4 (32-bit) - OS - Oracle Linux 6
MySQL Community JavaOracle

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Hibernate
Server 5.7.11 R2 64bit FIF_196_DMSBP
Training FIF_228_APPSDEV FIF_83_IMSITSM
Policy Socialization
- 8 CPU - 4 CPU - 4 CPU Digital Service Application
-
-
-
-
-
-
ACTION 2 (FM Collection)
E Form (DAF) Web Application
FIFGROUP Mobile Collection (ACTION) FIFGROUP Mobile Repossess Inventory FM Unit Tracking (MOTIF)
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MOTIF Android Application
Credit System Kredit Usaha Rakyat (KUR)
Mengelola
MySQL Community
FIF_250_ITMSPROD
Microsoft SQL Server
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Architecture Vision -
-
2 HDD - 180 GB
4 CPU
-
-
1 HDD - 100 GB
2 CPU
-
-
1 HDD - 100 GB
4 CPU
Nodejs Server 5.0.22 -

-
-
RAM - 16 GB
2012 64bit -
-
-
OS - Ubuntu Linux (64-bit)
RAM - 8 GB
-
-
-
RAM - 32 GB
MySQL Community Oracle Database 12c Finance & Marketing
Server 5.6.15 R1 64bit CRM Systems Spektra FIFAPPS - Finance Dealer Information System 2 (DIS)
FIFAPPS - Joint Finance and Treasury FIFAPPS - Marketing Marketing Workflow Marketing Compass System Online Data Access
ITAX Pameran/Undian BAROMETER (Budget System) Decoris FIFAPPS - Order Management
-
FIF_128_APPSDW03
2 HDD - 384 GB -
FIF_SBY_227_APPSGFDRC
1 HDD - 120 GB -
FIF-FMCONNECT
3 HDD - 50 GB
FIFAPPS - Insurance
- 4 CPU - 2 CPU - 8 CPU
- OS - RHEL 5 (64-bit) - OS - Red Hat Enterprise Linux 6 (64-bit) - OS - Oracle Linux 6
- Processor - 4 Core 2.70 GHz - Processor - 2 Core 2.70 GHz - Processor - 1 Core 2.30 Ghz
- RAM - 11.7 GB - RAM - 8 GB - RAM - 8 GB
Pengelola Regulasi «abstraction»

Pengelola TI
FIF_VISUM_BE01 FIF_78_ERECRUITMENTPROD FIF_SBY_251_UFIONLINE

- 4 CPU - 4 CPU - 4 CPU
- OS - RHEL 7 (64-bit) - OS - Red Hat Enterprise Linux 6 (64-bit) - OS - RHEL 6 (64-bit)
Human Capital
MySQL Community POSTGRESQL 9.5.9 -
-
RAM - 16 GB
-
-
RAM - 8 GB
-
-
RAM - 8 GB
Server 5.0.51 Human Capital Management System (HCMS) ePsychotest - Eksternal FIF-PEDIA !E-Learning Sales Management System (SMS)
FIF-DIS2 FIF_28_MARKETING_COMPASS_01 Ops-lb1
Server -
-
-
-
1 HDD - 100 GB
CPU - 2
OS - Red Hat Enterprise Linux 7 (64-bit)
-
-
-
-
1 HDD - 100 GB
4 CPU
Processor -
-
-
-
-
1 CPU
1 HDD - 40 GB
Middle CMS I Move FIFGROUP Mobile Dealer (FIFDEALER) FM Connect Android Application
FIMA (Mobile Attendance) eRecruitment
DCFWL008A3 FIF_SBY_211_IDMAPPS FIF-LAUNCHER
- Hardware - SG 650, Sophos(XG-650) - 3 HDD - 890 GB - 1 HDD - 100 GB

- UTM - Sophos #1 BSD - 4 CPU - CPU - 4
MySQL Community Microsoft SQL Server

FIF_30_PDCAAPPSPROD FIF_50_APPSHCMS_PROD -
- FIF_111_NFSSERVER
-
-
Processor - 4 Core 3.40 GHz: int
- RAM - 32 GB - RAM - 16 GB
Server 5.0.22 2012 64bit
- 24 CPU - 24 CPU - 4 CPU
FIF_176_ECOMMAPPS RDS Fifportal Mobile FIF-WSB2B
- 3 HDD - 600 GB - 3 HDD - 600 GB - -

1 HDD - 80 GB 7 HDD - 3.21 TB - 2 HDD - 140 GB - 2 CPU
General Service
- Oracle Linux (64-bit) - OS- Oracle Linux (64-bit) Pengguna -

-
-
-
4 CPU
-
RAM - 8 GB
-
-
6 CPU
OS - Microsoft Windows Server 2012 (64-bit)

Processor - 4 Core 3.40 GHz -
-
RAM - 24 GB
-
-
-
-
2 HDD - 35 GB
OS - Oracle Linux 6
RAM - 16 GB Rental Systems (RentSys) GSSYS 2 & GL !General Service (GS) Booking !Stock Opname Asset
- RAM - 8 GB - RAM - 80 GB -
- RAM - 8 GB
FIF_SBY_192_ITMSPROD
2 HDD - 180 GB -
FIF_FMPORTALTST
1 HDD - 100 GB -
FIF_SBY_40_51_PHP56
1 HDD - 120 GB
- 4 CPU - 2 CPU - 6 CPU
- OS - RHEL 6 (64-bit)
-
-
-
RAM - 16 GB
-
-
-
RAM - 4 GB
-
-
RAM - 8 GB
ISS Digital Service Application FIFGROUP Mobile Survey (MONAS) !FIFGROUP Mobile Sales Android Application !FIFGROUP Mobile Sales (VISUM)
Information Technology (IT)
Server Middle CMS
-
FIF_224_DMS_WEB
1 HDD - 100 GB - 1 HDD - 280 GB

FIF_127_JIS I Move FIFGROUP Mobile Dealer (FIFDEALER) FM Connect Android Application FM Connect Web Application Avocado
- 6 CPU - 4 CPU IT Management System (ITMS) IDM FIFPORTAL KEYCLOACK FM Portal Android Application FM Portal Web Application !Portal Identity Management
- OS - Microsoft Windows Server 2012 (64-bit) - OS - Windows Server 2003 Standard (32-bit)
- Processor - 3 Core 2.00 GHz - Processor - 4 Core 2.00 GHz
- RAM - 8 GB - RAM 4 GB
FIF_PRODDAF FIF-APPSMONAS-165-BSD FIF-CRMPROD

50_APPSHCMS_PROD FIF_111_NFSSERVER
Architecture
- 11 HDD - 13.22 TB- 4 CPU - Actor
2 HDD - 119 GB Business - 1 HDD - 120 GB KPI
GB - 24 CPU Vision
- 7 HDD - 3.21 TB - 4 CPU Process - 4 CPU Non Core Common
nux (64-bit)- OS -Pengguna

RHEL 6 (64-bit)
- OS - MS. Win. Server 2003 (32-bit) - OS - RHEL 6 (64-bit) - OS - RHEL 6 (64-bit) !Document Management System (DMS) Sharepoint Document Management System (DMS) Open Text Key Control Indicator (KCI) Fraud Management System (FMS) FAMOUS (PDCA System)
4 Core 2.59-GHz Processor - 4 Cores- 2.70

Processor
GHz - 4 Core 3.40 GHz - Processor - 4 Cores 2.70 GHz - Processor 1 Core 3.40 GHz
- RAM - 8 GB
- RAM - 128 GB - RAM - 11.7 GB - RAM - 32 GB
ISS FIFGROUP Mobile Survey (MONAS)
KPI SOFT I-SCAN
!FIFGROUP Mobile Sales Android Application KIPO
!FIFGROUP Mobile Sales (VISUM)
Key Pro Integrated Monitoring System (IMS)
SSOA AstraPay
New SMS Gateway New IDM SSO ePsychotest - Internal FEMA CMS FYI GASYS
APPSMONAS-165-BSD FIF-CRMPROD
Business
FIF_194_MONAS4RI KPI FIF_217_GLAPPSPROD FIFCORE01
Account Management
GB - 1 HDD - 120 GB
-
Process - 4 CPU
1 HDD - 120 GB - 1 HDD - 160 GB - 2 CPU
64-bit) - OS - RHEL 6 (64-bit)
Cores 2.70-GHz 4 CPU - Processor 1 Core 3.40 GHz - 4 CPU - 3 HDD - 138 GB Management Information System (MIS)
GB - RAM - 32 GB FIFAPPS - Account Management FIFAPPS - Overdue Cycle Management (OCM) FIFAPPS - Reposession and Inventory (RI)
- OS - RHEL 6 (64-bit) - OS - RHEL 4 (32-bit) - OS - Oracle Linux 6 Financial Management Analysis (FMA) FOCUS !Geographic Information Systems (GIS)
46 Account Management
Planning
Change Request - 27 Change Request - Change Request - Change Request - Change Request -
September 2019 2019102209444267 2019102909154484 2019102910075581 2019090915373771
A A A A A
Setup
Organization Economic Feasibility Technical Feasibility

OCM Setup Remedial Setup Feasibility Collection Fee Per Area Setup House Keeping EDC Email dan SMS Collection Master Zona Tagih
A A A
+ DKH Parameter + BASTBJ Hierarki Setup + Collection Fee Per Area Setup + House keeping EDC + Add Priority By Default + Master Zona Tagih
+ Entry SK Insentif + BTCA Parameter + Add Addendum + Add Terminal EDC + Add Setup Attachment Mail + Delete
+ OCM Secujobs + Bussines Relation + Approve + Add Terminal Payment + Add Setup Content Email + Download Template
Account Management
+ OCM Team Cycle + Document Type + Cancel + Add Terminal User EDC + Add Setup Content SMS + Download To CSV
+ OCM Team Hierarchy + Filter Reposses + Collection Fee Per Area Setup + Add User EDC + Add Setup Hastag + Edit
+ Institution Setup
Payment Point + Delete
BASTBJ Transaction AR Transaction + Del Setup + Add Setup Max SMS + Import Data
AR Setup + Professional Collector
+ Planning + Download Template
+ BASTBJ Inquiry + Approval Payment + Del + AR Setup + Add Setup Priority By Branch + Master Zona Tagih
+ Compare + BASTBJ Distribution + AR Relocation + Collection Area and Rolling
+ Professional Collector Type
+ Inquery Upload - Auto Overbook
+ Download To CSV
+ BASTBJ Validate / Return + Bonus PPc
+ Del + Collection Fee Per Area Setup
+ Add Setup Priority Script + Process
+ Filter Lov Job Codes
+ Remedial Fee Setup
+ Insert Payment Point + Import Data
+ BASTBJ Reject/Reopen/Close + Close Contract + Del + Collection Fee Per LKP Parameter + Del
+ Jurnal Mapping Setup
+ Upload Vendor ID+ Invoice PV External Payment Point + Stock Opname BASTBJ
+ Reject + Collector's Incentive Process
+ House Keeping EDC + Email dan SMS Collection
+ Del
+ PPC Setup + MOU Dealer + Memo Tebus Gadai Biaya Tarik + Group Customer Invoice + House Keeping EDC
+ MT940 To TXT Conversion + Revise
+ Planning + Inquiry Mutasi POS + Terminal EDC + Inquiry dan Setup Payment Point + Detail
+ RV Blank Distribution Setup Master Notaris
+ Overbook Payment Point + Submit + Installment WO + Terminal Payment + LKP Management + Download
Collection Area and Rolling
+ Termination Param By Type + Query Upload-Auto Overbook Memo Correction + Memo Monitoring + Master Fidusia
+ Terminal User EDC + Email dan SMS Collection + Master Notaris
+ Termination Parameter + Change Collector + SYB Payment + Change Coll Address
+ Memo Open Black List + Master Flow Fidusia
+ Upload Payment Point + Native_XML_Import + Update Terminal EDC + Master Notaris + Setup Attachment Mail + Add Bank
+ Change Sub Zip Code + Change Due Date Approval
+ Upload Report Payment Point + Open Black List (Approval) + Master Parameter Fidusia
+ Change Due Date Entry + Update Terminal Payment + Setup Content Email + Add Mou
+ Move Contract By Zip/Sub Zip + Overbook + Master Setup CA FEE
SK Insentif Kolektor + Change Due Date Verify/Process + Address and NPWP
Report + Update Terminal User EDC
+ Penalty Nego and Pretermination + Master Zona Tagih + Setup Content SMS
+ Remedial Group Distribution + Memo Correction Appoval
+ Profile PPC
+ Update User EDC + Motif
+ Setup Hastag + Bank Account
+ SK Insentif Kolektor + Installment WO List
+ Remedial Zone Maintenance
+ Memo Correction Entry
+ Recalculate Penalty + OCM Setup
+ Listing Penambahan A/R Overdue > 150 + Memo Correction Verify + User EDC + Setup Max SMS + Detail
+ Print + Zip Code Maintenance
+ RV Collector + Overbook Setup
+ Overbook List
+ SK PPC + Remedial Setup + Setup Priority By Branch + Master Notaris
+ Save + Report BTCA
Master Flow Fidusia + Unset Wo + RP Correction dan Approval wo Hiererchies
+ MOU
+ SK Insentif Kolektor + Report Collection Zip Priviledges LIRA + Setup Priority Default
SK Insentif Kolektor + Overbook Prod + Setup Mitra Deskcall
Motif + Report Group Customer
+ Master FlowPoint
+ Payment Fidusia + Penalty Nego and Pretermination Covid-19
RP Correction dan Approval wo Hiererchies + Setup Payment Point Last Installment + Setup Priority Script
(from SK + Report List Of Closed Rejected RV
+ Switch To Another Branch Module RV Blank Transaction + Setup Type Softcopy Payment Point
Collection Fee Per LKP Parameter + Report List Of Rejected Reopen RV
+ Setup Prameter Motif + Master Flow Fidusia + Update Priority By Default
Insentif + Planning + SK Insentif Kolektor
+ Report Listing NCPT A/R Overdue > 150 + RVB Mutation + RP Correction dan Approval wo Hiererchie
Kolektor) + Upload Exclude Contract Motif + Query + Update Setup Attachment Mail
+ Collection Fee Per LKP Parameter + Report Listing Pelunasan Dimuka + Stock Opname Rvblank
+ Add RP Correction dan ApprovalRemedial
wo Hiererchie Overbook Setup
+ Report Listing Pelunasan Dimuka A/R Dimuka + Detail RV Used
Transaction + Update Setup Content Mail
+ Add Addendum Priviledges LIRA Report + Del
+ Report Listing Pemakaian Kwitansi + RVB Inquiry + Approve Legal Case + Update Setup Content SMS + Add Cycle
+ Approve + Report Mutasi Biaya Remedial + Switch To Another Branch Module Report + RVB Distribution + RP Correction dan Approval wo Hiererchie
+ Back To Current Asset (BTCA)
+ Planning + RVB MOU Dealer + Law Enforcement
+ Update Setup Hastag + Add Min Denda & Coll Fee
+ Cancel + Report Mutasi In Detail
+ Update RP Correction dan Approval wo Hiererchie
Setup Payment Point Last Installment
+ Report Mutasi Surat Kuasa + RVB Reject/Reopen + Memo Koreksi AYD + Update Setup Max SMS + Add Overbook Reason Setup
+ Collection Fee Per LKP Parameter + Report Penalty Nego + Validation (Branch) + Pendaftaran Jaminan Fidusia
+ Update Setup Priority By Branch + Add Responsibilily FT/FA
+ Delete + Setup Payment Point Last
+ Report Installment
Penerimaan Angsuran A/R Overdue Master Fidusia + Persiapan Pelunasan Solving
AR Inquiry
+ Report Penerimaan RV Blank Sommation + Pick Up Invitation + Update Setup Priority Script + Cycle Privilege
+ Download Template + Setup Payment Point Last Installment + Master Fidusia + AR Info + Prepayment Tebus Gadai
+ Report Pre Termination + Create Sommation Data + Del Cycle
+ Download To CSV + Update Setup Payment PointAging
+ Report Rekap LastNominal
Installment + PrintFidusia
+ Master Sommation Data + AR Relocation Log + Remedial Fee
Collection Fee Per LKP + Report Rekap Aging Unit + AR Info History + Rencana Pelunasan + Del Cycle Privilege
+ Filter + Query
Parameter AR Info + Report Rekap Penerimaan Cabang + Rencana Pelunasan-Khusus HO + Del Responsibilily FT/FA
+ Import Data + Report Reposes Dan Memo Correction + Report Fidusia
(from Litigation Management System OCM Transaction
Setup Type Softcopy Payment Point Setup Mitra Deskcall + Delete
+ Reject + Report RVB & BASTBJ Outstanding + Special Bucket
Collection + Report RVB Valid/Booking Not Received + Business Relation + Insentif + Surat Kuasa + Detail
+ Revise + Setup Type Softcopy Payment Point
Fee Per LKP Master Parameter Fidusia
+ Report Status BASTBJ + Entry Case + Koreksi Insentif + Surat Kuasa Baru + Setup Mitra Deskcall
Inquiry dan Setup Payment Point + Add Setup Type Softcopy Payment+Point + Min Denda & Coll Fee
Parameter) + Submit + Report Status Kwitansi + Law Enforcement + OCM Beban Clustering Write Off Propose + Add Setup Mitra Deskcall
+ Master Parameter
AR Relocation Log
Fidusia
+ Report WO + LCMS Phase 2 + OCM DKH + Delete + Write Off Verification + Overbook Reason Setup
+ Inquiry dan Setup Payment Point + Delete
Master Setup CA FEE + Add Mapping Group Maintenance + Overbook Setup
+ Setup Type Softcopy Payment Point
+ Add Inquiry dan Setup Payment Point + Detail
+ Master Setup CA FEE + Del + Update Setup Type Softcope Payment Point + Responsibilityy FT/FA
+ Inquiry dan Setup Payment Point + Setup Mitra Deskcall
+ Master Setup CA FEE + Mapping Group Maintenance + Update Cycle
+ Update Inquiry dan Setup Payment Arsitektur
Point + Update Setup Mitra Deskall
+ Master Parameter Fidusia + Update Min Denda & Coll Fee
+ Show Architecture FIFAPPS - Account Management + Update Overbook Reason Setup
Master Setup CA FEE
+ Update Mapping Group Maintenance + Update Responsibilily FT/FA
(from
+ Del Min Denda & Coll Fee
Master
Setup CA
FEE)
47
48
Business Process Paradigm Shift in Dimension
1. Proses Bisnis Satu Dimensi
2. Proses Bisnis Multi Dimensi tapi Tidak

Terkorelasi
3. Proses Bisnis Multi Dimensi dan Terkorelasi

dengan Enterprise Architecture
49
4. Process
Paradigm Shift in Process
50
Tahapan Pengembangan Proses Bisnis Sederhana
1. Tentukan pelaku (aktor) dari proses, gambarkan dalam bentuk
Lane/Partition
2. Tentukan tugas dan fungsi dari tiap Lane/Partition, dan jadikan

Task
3. Buat aliran proses antar Task
4. Bila diperlukan tambahkan pengontrol aliran proses dalam

bentuk Decision atau Paralel
51
Tahapan Pengembangan Proses Bisnis Kompleks
1. Analysis 2. Modeling 3. Verification
52
Tahapan Pengembangan Proses Bisnis Kompleks
1. Analysis 2. Modeling 3. Verification 4. Harmonization
53
Siklus Pengembangan Proses Bisnis dengan Simulasi
1. Analysis
5. Simulation 2. Modeling
4. Harmonization 3. Verification
54
1. Business Process Analysis
• Metode Analisis:
1. Evidence-based Discovery
2. Interview-based Discovery
3. Workshop-based Discovery
• Menganalisis SOP, Juklak,

Juknis dan Jobdesc tiap fungsi
terkait proses bisnis yang akan
dimodelkan Organisasi Tugas dan Proses Proses Proses
Fungsi Bisnis Level Bisnis Level Bisnis Level
1 2 3
Proses Bisnis Proses Bisnis Proses Bisnis
• Activity pada proses bisnis

Level 1 Level 2 Level 3
Fungsi 1
Proses Bisnis
(BPMN) termapping dengan Visi dan
Proses Bisnis
Level 1 Proses Bisnis
Level 3
Tupoksi dan Urjab Misi Level 2 Proses Bisnis

Level 3
Proses Bisnis Proses Bisnis
Fungsi 2
Level 1 Level 2
55
2. Business Process Modeling
Regulasi
• Melakukan pemodelan proses Aplikasi
bisnis berdasarkan SOP Data
• Mapping Dimensi (Risk,
Regulasi, KPI, Data, Aplikasi) ke
proses bisnis
Proses
• Diskusi dan coaching clinic Bisnis
pemodelan proses bisnis kepada
process owner
• Perlu Domain Expert dan Risiko
Process Analyst
KPI
56
3. Business Process Verification
Melakukan verifikasi dan meminta
persetujuan kepada seluruh Kepala Bidang
dan Unit atas proses bisnis yang sudah
dimodelkan
57
4. Business Process Harmonization
• Kegiatan identifikasi, pemetaan dan sinkronisasi antara proses bisnis pada setiap
level, termasuk didalamnya yang telah diklaim oleh bidang atau unit kerja terkait
• Pola harmonisasi proses bisnis:
1. Sekuensial
Proses bisnis satu unit kerja dengan unit kerja yang lain adalah proses yang
berurutan (sekuensial)
2. Hierarkis
Proses bisnis unit kerja merupakan sub proses dari proses bisnis unit kerja
yang lain sehingga sifatnya hierarkis
3. Duplikasi
Proses bisnis beberapa unit kerja yang sepertinya berbeda, ternyata sama
4. Kategorikal
Proses bisnis yang sama, namun memiliki obyek yang berbeda
58
Konsep Pemodelan Proses Bisnis
Proses) Kerja)

Proses 1.1.1
Kelompok
Fungsi 1 Kategori 1
Proses 1.1
Proses 1.1.2

Proses 2.1
Visi dan Misi
IK 3.1.1.1
Unit Kerja B
Kelompok
Proses 3.1 IK 3.1.1.2
Unit Kerja C
Kelompok
Proses 4.1
59
Visi, Misi dan Fungsi Turunannya
VISI
Sebagai pelopor perguruan tinggi nasional berkelas dunia yang unggul dan inovatif, mengabdi kepada
kepentingan bangsa dan kemanusiaan, serta dijiwai nilai-nilai budaya bangsa berdasarkan Pancasila
MISI
Melaksanakan Pendidikan, Penelitian, dan Pengabdian Kepada Masyarakat serta Pelestarian dan
Pengembangan Ilmu yang Unggul dan Bermanfaat Bagi Masyarakat
FUNGSI FUNGSI FUNGSI FUNGSI FUNGSI FUNGSI

Penata Kelola dan Penata Kelola Penata Kelola Penata Kelola Penata Kelola Penata Kelola
Transformasi Penelitian yang Kemahasiswaan Sumber Daya Perencanaan Pengembangan
Pendidikan, Terhilirisasi, yang Berkarakter, Manusia dan Terintegrasi, Aset Organisasi, Hukum,
Pengajaran dan Pengembangan Pengabdian kepada Keuangan yang yang Optimal, dan Penjaminan Mutu,
Inovasi Akademik Usaha yang Masyarakat yang Efisien, Transparan, Sistem Informasi Kepatuhan, Risiko,
Mendukung Solutif, serta Alumni Akuntabel dan Terpadu antar Transformasi
Pendanaan Sinergis Berkeadilan Fungsi dan Unit Organisasi yang
Universitas, dan Kerja Berkesinambungan
Kerja Sama
(Renstra UGM 2017-2022)

(Peraturan Rektor UGM Nomor 15 Tahun 2022 tentang Tata Cara Pengangkatan Wakil Rektor)
60
Proses Bisnis Utama Universitas Gadjah Mada
61
Proses Bisnis Level 1: 1.0 Pengelolaan Pendidikan dan Pengajaran
62
Proses Bisnis Level 2: 1.1 Penyelenggaraan Pendidikan dan Pengajaran
63
Proses Bisnis Level 3: 1.1.1 Penerimaan Mahasiswa
64
Proses Bisnis Level 4: 1.1.1.1 Pengelolaan Promosi dan Penerimaan
65
Proses Bisnis Level 5: 1.1.1.1.5 Pelaksanaan Proses Seleksi Penerimaan Mahasiswa
66
Proses Bisnis Level 5: 1.1.1.1.5 Pelaksanaan Proses Seleksi Penerimaan Mahasiswa
Proses Bisnis Level 6: 1.1.1.1.5.3 Penerimaan Mahasiswa Baru Jalur Mandiri
67
Business Process Framework
eTOM (Enhanced Telecom
Operations Map)
• Banyak organisasi yang
sebenarnya memiliki proses • Framework yang berisi proses
bisnis yang tidak terlalu bisnis standard untuk
berbeda (mirip atau serupa) menjalankan perusahaan di
• Muncul ide untuk membuat bidang teleekomunikasi
framework yang berisi proses
generik dari suatu organisasi
• Framework proses bisnis, bisa APQC (American Productivity &
mengurangi waktu, tenaga Quality Center)
dan biaya • Lembaga non-profit internasional,
• Contoh framework proses menyediakan taksonomi proses
bisnis yang digunakan: bisnis yang paling banyak
• eTOM digunakan di dunia
• APQC • Jenis APQC Framework:
• Cross Industry Process
• Industry Specific
69
APQC Framework: Cross Industry Process
Proses Operasi
Level 1: Kategori
2.0
1.0 Mengembangka
3.0
Memasarkan
4.0 5.0
6.0
Mengelola
Merupakan level tertinggi dalam suatu
Menyusun Visi n serta Menyediakan Menyediakan
dan Strategi Mengelola
serta Menjual
Produk Fisik Jasa
Layanan proses bisnis
Produk dan Jasa Pelanggan
Produk dan Jasa
Level 2: Kelompok Proses
Level dibawah kategori yang merupakan
Proses Manajemen dan Pendukung kelompok proses
7.0 Mengembangkan dan Mengelola Human Capital Level 3: Proses
Merupakan turunan dan penjabaran dari
8.0 Mengelola Teknologi Informasi
kelompok proses
9.0 Mengelola Sumber Daya Keuangan
Level 4: Aktivitas
10.0 Mengakuisisi, Membangun, dan Mengelola Aset Merupakan aktifitas yang dilakukan dalam
mengeksekusi suatu proses
11.0 Mengelola Risiko Perusahaan, Kepatuhan, Remediasi, dan Kelangsungan Bisnis
Level 5: Tugas
12.0 Mengelola Hubungan Eksternal
Detail dari aktivitas. Dapat bervariasi dari
13.0 Mengembangkan dan Mengelola Kapabilitas Bisnis satu industri ke industri yang lain
70
Konsep Pemodelan Proses Bisnis
Proses) Kerja)

Proses 1.1.1
Kelompok
Fungsi 1 Kategori 1
Proses 1.1
Proses 1.1.2

Proses 2.1
Visi dan Misi
IK 3.1.1.1
Unit Kerja B
Kelompok
Proses 3.1 IK 3.1.1.2
Unit Kerja C
Kelompok
Proses 4.1
71
Business Process Modeling (APQC Framework Modified) (Wahono, 2018)
72
Proses Bisnis Level 1: 10.0 Mengakuisisi, Membangun, dan Mengelola Aset
73
Proses Bisnis Level 2: 10.3 Mengelola Aset Produktif
74
Proses Bisnis Level 3: 10.3.2 Mengelola Pemeliharaan Aset
75
Proses Bisnis Level 4: 10.3.2.b Mengelola Pemeliharaan Enjiniring Pembangkit
76
Proses Bisnis Level 4: 10.3.2.b Mengelola Pemeliharaan Enjiniring Pembangkit
Proses Bisnis Level 5: 10.3.2.b.a Efficiency Management
77
Business Process Paradigm Shift in Process
1. Tahapan Pengembangan Proses Bisnis

Sederhana
2. Tahapan Pengembangan Proses Bisnis

Kompleks
3. Siklus Pengembangan Proses Bisnis dengan

Framework
78
5. Simulation
Paradigm Shift in Simulation
79
Siklus Pengembangan Proses Bisnis
1. Analysis
5. Simulation 2. Modeling
4. Harmonization 3. Verification
80
5. Business Process Simulation
Process Time Resource

Validation Analysis Analysis Rekomendasi
1. Perbaikan Alur Proses Bisnis
✓ Process Validity ✓ Processing Time ✓ Resource Capacity
2. Peningkatan/Pengurangan Target
✓ Deadlock Process ✓ Service Level ✓ Optimal Utilization
3. Peningkatan/Pengurangan SDM
✓ Bottleneck Process Agreement (SLA) ✓ Under/Over Utilization
4. Otomatisasi Proses Bisnis
1. Mengevaluasi performance dari proses bisnis

• Proses bisnis sudah valid, efektif dan efisien?
2. Mengurangi kegagalan berjalannya proses bisnis

• Customer tidak tertangani karena kesalahan SLA?
3. Mencegah under dan over-utilization dari sumber daya

• Pegawai atau staff bekerja overload?
81
Proses Bisnis Pertamina Hulu Energi
82
Proses Bisnis Pertamina Hulu Energi
83
Proses Bisnis Level 1: 2.0 Explore Asset
Proses Bisnis Level 2: 2.7 Mengelola Pemboran & Evaluasi Sumur Eksplorasi
84
Proses Bisnis Level 1: 2.0 Explore Asset
Proses Bisnis Level 2: 2.7 Mengelola Pemboran & Evaluasi Sumur Eksplorasi
Proses Bisnis Level 3: 2.7.8 Penutupan Sumur Eksplorasi
85
1. Process Validation
Penutupan Sumur
Masuk 2 Proses Proses Bisnis Keluar 4 Proses

Penutupan Sumur Penutupan Sumur
Tidak Valid & Tidak Efisien!
86
Penutupan Sumur
Perlu dilakukan
Improvement
Pemodelan Proses Bisnis
Terdapat Masalah pada Proses Bisnis yang dimodelkan:

1. Proses Penutupan Sumur tidak dikerjakan secara Paralel
antara Tim HSE dan Tim Operasi
2. Pelaporal Penutupan Sumur dapat dilakukan Setelah
Penutupan Sumur dan Pemasangan Plakat
87
Penutupan Sumur
Proses bisnis sudah diperbaiki sehingga pekerjaan yang

dilakukan menjadi lebih efektif dan efisien
88
Penutupan Sumur
Masuk 2 Proses Keluar 2 Proses

Proses Bisnis Terbukti Valid sehingga Penutupan Sumur
Penutupan Sumur
Proses Bisa Berjalan Efektif dan Efisien!
89
2. Time Analysis
Penutupan Sumur
8 Jam
2 Jam
16 Jam
No Activity Token Time

Menyiapkan rencana penutupan sumur yang aman dan memastikan kesiapan alat
1
dan personel
8 Jam
2 Menyiapkan alat dan bahan yang dibutuhkan untuk penutupan sumur 3 Jam
3 Menurunkan pipa dan alat produksi yang masih terpasang pada sumur 5 Jam
4 Mengeluarkan cairan produksi yang masih ada di dalam sumur 2 24 Jam
Membersihkan dan mengebor balik sumur untuk memastikan tidak ada cairan atau
5
material yang tertinggal
8 Jam
… … …
90
2. Time Analysis
Penutupan Sumur
1 Proses Penutupan Sumur

dapat ditangani dalam waktu
rata-rata 4 Hari
91
3. Resource Analysis
Penutupan Sumur
1 Orang
1 Orang
Resource Quantity
Tim HSE 3
Tim Operasi 4
92
3. Resource Analysis
Top
Penutupan Sumur Manajerial
Overutilisation
98,08
65-75%
100 Underutilisation
Level
75
Manajerial
50
30,93 75-85%
25 Level
0 Officer/Staf
Tim Operasi Tim HSE
85-95%
Underutilisation Overutilisation
93
Rekomendasi Hasil Simulasi Proses Bisnis untuk Perbaikan Organisasi
1. Pemindahan Aktivitas Pekerjaan ke

Resource yang Utilisasinya Rendah
2. Peningkatan dan Pengurangan

Target Pekerjaan
3. Peningkatan dan Pengurangan

Jumlah SDM
4. Business Process Automation
(Pengembangan aplikasi untuk
efisiensi proses bisnis)
94
1. Pemindahan Aktivitas Pekerjaan ke Resource yang Utilisasinya Rendah
Penutupan Sumur
Memindahkan aktivitas pekerjaan

“Menyiapkan alat dan bahan yang
dibutuhkan untuk penutupan sumur”
dari Tim Operasi ke Tim HSE
Tim Operasi dengan utilisasi awal 98.08 menjadi 92.2 dan

Tim HSE dengan utilisasi awal 30.93 menjadi 33.73
95
2. Peningkatan dan Pengurangan Target Pekerjaan
(Before)
Penutupan Sumur
2 Proses
Penutupan
Sumur

dapat ditangani dalam
waktu 6 Hari
96
2. Peningkatan dan Pengurangan Target Pekerjaan
(After)
Penutupan Sumur
Target
pekerjaan
dikurangi
menjadi 1

dapat ditangani dalam waktu
4 Hari dengan utilisasi
Tim Operasi 85.63%
97
3. Peningkatan dan Pengurangan Jumlah SDM
(Before)
Analisis Beban Kerja dilakukan pada semua

proses bisnis yang melibatkan Tim Operasi
Tim Operasi dengan resource 4 orang
No Proses Bisnis Token Simulasi Utilisasi Waktu Proses Average (Jam) Utilisasi SDM dalam 1 Tahun(%) Existing
1 Perencanaan Pengeboran 24 13% 30 2,2%
2 Pelaksanaan Pengeboran 12 81% 22 10,1%
3 Konservasi Sumur 3 67 32 12,2%
4 Pematangan Sumur 23 85 30 14,5%

4
5 Operasi Sumur 4 83 55 25,9%
6 Intervensi Sumur 1 76 23 9,9%
7 Pemantauan Sumur 24 92% 12 6,3%
8 Penutupan Sumur 2 98,08% 95 52,9%

Beban Kerja dalam Satu Tahun 134%
98
3. Peningkatan dan Pengurangan Jumlah SDM
(After)
Tim Operasi ditambahkan menjadi 6 orang pada
160%
140%
masing-masing proses yang terlibat
120% 134,00%
100%
80% 97,90%
60% Utilisasi Actor bisa dihitung, ketika semua proses yang

40% melibatkan actor tersebut disimulasikan
20%
Existing Recommendation
Existing Token
Recommendation Utilisasi SDM
Waktu Proses Utilisasi SDM dalam
No Proses Bisnis Utilisasi Existing dalam 1 Rekomendasi
Simulasi Average (Jam) 1 Tahun(%)
Tahun(%)
1 Perencanaan Pengeboran 24 13% 30 2,2% 1,5%
2 Pelaksanaan Pengeboran 12 81% 22 10,1% 8,6%
3 Konservasi Sumur 3 67 32 12,2% 9%

4 Pematangan Sumur 23 85 30 14,5% 4 13,9% 6
5 Operasi Sumur 4 83 55 25,9% 13,6%
6 Intervensi Sumur 1 76 23 9,9% 9,4%
7 Pemantauan Sumur 24 92% 12 6,3% 4,8%
8 Penutupan Sumur 2 98,08% 95 52,9% 37,1%
Beban Kerja dalam Satu Tahun 134% 97,9%
99
4. Business Process Automation
• Melakukan identifikasi
proses bisnis mana yang
dapat diautomasi oleh
software systems, untuk
meningkatkan efisiensi
waktu dan biaya
• Mengajukan request
pengembangan software
systems ke Divisi IT, dan
dimulailah tahapan
Governance
1. Planning
2. Analysis
3. Design
4. Implementation
5. Maintenance
100
Planning
Change Request - 27 Change Request - Change Request - Change Request - Change Request -
September 2019 2019102209444267 2019102909154484 2019102910075581 2019090915373771
A A A A A
Organization Economic Feasibility Technical Feasibility

Feasibility
A A A
Account Management
Payment Point BASTBJ Transaction AR Transaction Setup
+ Planning + BASTBJ Inquiry + Approval Payment + AR Setup

+ Compare + BASTBJ Distribution + AR Relocation + Collection Area and Rolling
+ Inquery Upload - Auto Overbook + BASTBJ Validate / Return + Bonus PPc + Collection Fee Per Area Setup
+ Insert Payment Point + BASTBJ Reject/Reopen/Close + Close Contract + Collection Fee Per LKP Parameter
+ Invoice PV External Payment Point + Stock Opname BASTBJ + Collector's Incentive Process + Email dan SMS Collection
+ MOU Dealer + Memo Tebus Gadai Biaya Tarik + Group Customer Invoice + House Keeping EDC
+ MT940 To TXT Conversion + Planning + Inquiry Mutasi POS + Inquiry dan Setup Payment Point
+ Overbook Payment Point + Installment WO + LKP Management
+ Query Upload-Auto Overbook Memo Correction + Memo Monitoring + Master Fidusia
+ SYB Payment + Memo Open Black List + Master Flow Fidusia
+ Change Coll Address
+ Upload Payment Point + Native_XML_Import + Master Notaris
+ Change Due Date Approval
+ Upload Report Payment Point + Open Black List (Approval) + Master Parameter Fidusia
+ Change Due Date Entry
+ Overbook + Master Setup CA FEE
+ Change Due Date Verify/Process
Report + Penalty Nego and Pretermination + Master Zona Tagih
+ Memo Correction Appoval
+ Profile PPC + Motif
+ Installment WO List + Memo Correction Entry
+ Recalculate Penalty + OCM Setup
+ Listing Penambahan A/R Overdue > 150 + Memo Correction Verify
+ RV Collector + Overbook Setup
+ Overbook List
+ SK PPC + Remedial Setup
+ Report BTCA
+ Unset Wo + RP Correction dan Approval wo Hiererchies
+ Report Collection Zip Priviledges LIRA
+ Overbook Prod + Setup Mitra Deskcall
+ Report Group Customer
+ Payment Point + Penalty Nego and Pretermination Covid-19 + Setup Payment Point Last Installment
+ Report List Of Closed Rejected RV
+ Switch To Another Branch Module RV Blank Transaction + Setup Type Softcopy Payment Point
+ Report List Of Rejected Reopen RV
+ Planning + SK Insentif Kolektor
+ Report Listing NCPT A/R Overdue > 150 + RVB Mutation
+ Report Listing Pelunasan Dimuka + Stock Opname Rvblank
Remedial Transaction
+ Report Listing Pelunasan Dimuka A/R Dimuka + Detail RV Used
Priviledges LIRA Report
+ Report Listing Pemakaian Kwitansi + RVB Inquiry + Approve Legal Case
+ Report Mutasi Biaya Remedial + Switch To Another Branch Module Report + RVB Distribution + Back To Current Asset (BTCA)
+ Report Mutasi In Detail + Planning + RVB MOU Dealer + Law Enforcement
+ Report Mutasi Surat Kuasa + RVB Reject/Reopen + Memo Koreksi AYD
+ Report Penalty Nego + Validation (Branch) + Pendaftaran Jaminan Fidusia
+ Report Penerimaan Angsuran A/R Overdue + Persiapan Pelunasan Solving
Sommation AR Inquiry
+ Report Penerimaan RV Blank + Pick Up Invitation
+ Report Pre Termination + Create Sommation Data + AR Info + Prepayment Tebus Gadai
+ Report Rekap Aging Nominal + Print Sommation Data + AR Relocation Log + Remedial Fee
+ Report Rekap Aging Unit + AR Info History + Rencana Pelunasan
AR Info + Report Rekap Penerimaan Cabang + Rencana Pelunasan-Khusus HO
+ Report Reposes Dan Memo Correction + Report Fidusia
Litigation Management System OCM Transaction + Special Bucket
+ Report RVB & BASTBJ Outstanding
+ Report RVB Valid/Booking Not Received + Business Relation + Insentif + Surat Kuasa
+ Report Status BASTBJ + Entry Case + Koreksi Insentif + Surat Kuasa Baru
+ Report Status Kwitansi + Law Enforcement + OCM Beban Clustering + Write Off Propose
AR Relocation Log + Report WO + LCMS Phase 2 + OCM DKH + Write Off Verification
Arsitektur
Architecture FIFAPPS - Account Management
101
102
Business Process Automation
(Before)
Credit Pooling Order
30 Menit
30 Menit
Sebelum ada automasi,

1 Pengajuan Credit dapat ditangani
dalam waktu 2 Jam
103
Business Process Automation
(After)
FIFAPPS – Account Management mengautomasi proses:
1.Penerimaan dan Pelayanan Customer
2.Submit Data Credit Customer
Setelah ada FIFAPPS – Account Management,

Efisiensi waktu 1,75 Jam per
1 Credit Order dapat ditangani dalam waktu
Credit Pooling Order
rata-rata 15 menit
104
Perusahaan Berbasis Pengetahuan
• Uber - the world’s largest taxi company, owns
no vehicles
• Google - world’s largest media/advertising
company, creates no content
• Alibaba - the most valuable retailer, has no
inventory
• Airbnb - the world’s largest accommodation
provider, owns no real estate
• Gojek - perusahaan angkutan umum, tanpa
memiliki kendaraan
105
Revolusi Industri 4.0
106
What Business Processes Should You Automate?
Automation Factors Automation Examples
• High-volume of tasks • Helpdesk support

• Multiple people required to • Backup and restoration
execute tasks • Employee leave requests
• Time-sensitive nature • Procurement
• Significant impact on other • Call center processes
processes and systems • Sales orders
• Need for compliance and audit • Time and attendance tracking
trails • Payroll
• Invoicing
107
Technology & Profession Transformation
AI Irreplacable IT Profession
Technology Transformation 1. Human-Computer Interaction (HCI) & UI/UX Designers
2. Enterprise Software Architects
• From The Chip to The System
3. Computing Researchers & Innovators
• From Applications To Architectures 4. Data Scientist & Architects
• From Products To Platforms 5. IT Project Managers
6. Digital Business & Transformation Specialists
• From Bits To Atoms
7. Technology Trainers & Educators
(Gartner, 2016)
8. Data Ethics and Privacy Experts
9. Cybersecurity Consultants
Technology Trends 10. Technology Strategy Consultants
• Worldwide RPA (Robotic Process
Automation) Software Spending to
Reach $2.9 Billion in 2022
(Gartner, 2022)
• Low-code/no-code: A way to transform
shadow IT into a next-gen technology
asset
(McKinsey, 2022)
• Hyperautomation Trends 2022: RPA,
Low-Code, AI (eWeek, 2022) (Wipro, 2021)
• Architecture wins over technology
(Morris-Ferguson Law)
108
Business Process Paradigm Shift in Simulation
1. Simulasi Proses Bisnis untuk Validasi Proses &

Analisis Beban Kerja Secara Manual
2. Simulasi Proses Bisnis untuk Validasi Proses &

Analisis Beban Kerja Secara Otomatis
3. Simulasi Proses Bisnis untuk Otomatisasi Proses

Bisnis & Pengembangan Sistem Software
(RPA & Low Code)
109
Terima
Kasih
Romi Satria Wahono
romi@romisatriawahono.net
http://romisatriawahono.net
http://youtube.com/RomiSatriaWahono
08118228331
Reference
1. Thomas Allweyer, BPMN 2.0, BoD, 2010
2. Object Management Group, Business Process Model and Notation (BPMN), OMG Document Number: formal/2011-
01-04, 2011
3. Object Management Group, BPMN 2.0 by Example, OMG Document Number: dtc/2010-06-02, 2011
4. Bruce Silver, BPMN Method and Style Second Edition, Cody-Cassidy Press, 2011
5. Tom Debevoise et. al., The Microguide to Process Modeling in BPMN 2.0 Second Edition, CreateSpace, 2011
6. Jakob Freund, Bernd Rücker, Real-Life BPMN 3rd Edition, Camuda, 2012
7. Layna Fischer (edt.), BPMN 2.0 Handbook Second Edition, Future Strategies, 2012
8. Gertraud Peinel and Thomas Rose, Business Processes and Standard Operating Procedures: Two Coins with Similar
Sides, International Federation for Information Processing, LCNS, 2013
9. Isel Moreno-Montes de Oca et. al., A systematic literature review of studies on business process modeling quality,
Information Software Technology, 2013
10. American Productivity & Quality Center (APQC), Cross Industry Process Classification Framework Version 7.1.0, 2017
11. Bizagi Proses Modeler User Guide, Bizagi, 2017
12. Bizagi BPM Suite User Guide, Bizagi, 2017
13. Shaya Pourmirza et. al., A systematic literature review on the architecture of business process management systems,
Information Systems, 2017
14. Marlon Dumas et. al., Fundamentals of Business Process Management Second Edition, Springer, 2018
15. Manuel Laguna Johan Marklund, Business Process Modeling, Simulation and Design Third Edition, Taylor & Francis
Group, 2019
111
Reference
16. Open Group Standard, TOGAF® Version 9.2, The Open Group, 2018
17. Open Group Standard, TOGAF® Version 9.2 – A Pocket Guide, The Open Group, 2018
18. Daniel Minoli, Enterprise Architecture A to Z: Frameworks, Business Process Modeling, SOA, and Infrastructure
Technology, Taylor & Francis, 2008
19. Jon Holt and Simon Perry, Modelling Enterprise Architectures, The Institution of Engineering and Technology, 2010
20. Romi Satria Wahono, Panduan Pengembangan Enterprise Architecture, PT IlmuKomputerCom Braindevs Sistema,
2020
21. Romi Satria Wahono, Pengantar Framework Integrated Multidimensional Enterprise Architecture (idEA), PT
IlmuKomputerCom Braindevs Sistema, 2021
22. Romi Satria Wahono, Penerapan Framework Integrated Multidimensional Enterprise Architecture (idEA), PT
IlmuKomputerCom Braindevs Sistema, 2021
23. Romi Satria Wahono, Suharyanto, Mulyana, Risa Dhani H. P., ICT Master Plan (Enterprise Architecture) Pertamina EP
2019-2025, PT IlmuKomputerCom Braindevs Sistema, 2019
24. Romi Satria Wahono, Mulyana, Haris Dermawan, Pengembangan EA Komisi Pemberantasan Korupsi (KPK), PT
Brainmatics Indonesia Cendekia, 2015
25. Romi Satria Wahono, Wahyu, Risa Dhani H. P., Mulyana, Pengembangan EA Kementerian Riset, Teknologi, dan
Pendidikan Tinggi (KemRistekdikti), PT IlmuKomputerCom Braindevs Sistema, 2016
26. Romi Satria Wahono, Ariyanto Adi Nugroho, Mulyana, Pengembangan EA Kementrian Keuangan Direktorat Jenderal
Perimbangan Keuangan (DJPK), PT Brainmatics Cipta Informatika, 2017
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Business Process

Business Process Paradigm Shifts

• Frederick Taylor’s 4 Scientific Management

• Diagram yang menggambarkan hubungan kerja yang

1. Alur Cara Menggunakan Mesin & Peralatan

2. Alur Cara Pegawai Bekerja

3. Alur Cara Organisasi Menjalankan Pekerjaan &

2. Konsep pemodelan proses

(Harmon & Wolf, The State of Business Process Management 2016)

Unit Kerja A Aktivitas 1.1.1.1 Tugas 1.1.1.1.1 IK 1.1.1.1.1.1

Kelompok Aktivitas 2.1.1.1 Tugas 2.1.1.1.1

2. Proses Pendukung: proses yang

1. Menggunakan Narasi Kalimat

2. Menggunakan Pemodelan Tidak Standard (Flow

3. Menggunakan Pemodelan Standard BPMN dan

Technology Architecture Application Architecture - Federal International Finance (FIF)

Java MySQL Community Oracle Database 11g

Java ZK Framework Pengelola Regulasi Pengelola TI

Java Spring Hibernate

Digital Service Application

FIF_30_PDCAAPPSPROD FIF_50_APPSHCMS_PROD FIF_111_NFSSERVER

- 24 CPU - 24 CPU - 4 CPU

FIF_PRODDAF FIF-APPSMONAS-165-BSD FIF-CRMPROD

FIF_194_MONAS4RI FIF_217_GLAPPSPROD FIFCORE01

FIF_196_DMSBP FIF_228_APPSDEV FIF_83_IMSITSM

FIF_250_ITMSPROD FIF_VISUM_LB02 FIF_169_FMAAPPSPROD

- 2 HDD - 180 GB - 1 HDD - 100 GB - 1 HDD - 100 GB

Performance Kontrol & Monitoring

- 2 HDD - 384 GB - 1 HDD - 120 GB - 3 HDD - 50 GB

FIF_VISUM_BE01 FIF_78_ERECRUITMENTPROD FIF_SBY_251_UFIONLINE

- 1 HDD - 100 GB - 1 HDD - 100 GB - 3 HDD - 300 GB

FIF-DIS2 FIF_28_MARKETING_COMPASS_01 Ops-lb1

- 1 HDD - 100 GB - 1 HDD - 100 GB - 1 CPU

FIMA (Mobile Attendance) eRecruitment

- Hardware - SG 650, Sophos(XG-650) - 3 HDD - 890 GB - 1 HDD - 100 GB

FIF_176_ECOMMAPPS RDS Fifportal Mobile FIF-WSB2B

- 1 HDD - 80 GB - 2 HDD - 140 GB - 2 CPU

FIF_SBY_192_ITMSPROD FIF_FMPORTALTST FIF_SBY_40_51_PHP56

- 2 HDD - 180 GB - 1 HDD - 100 GB - 1 HDD - 120 GB

Information Technology (IT)

- 1 HDD - 100 GB - 1 HDD - 280 GB

Non Core Common

Management Information System (MIS)

Financial Management Analysis (FMA) FOCUS !Geographic Information Systems (GIS)

Technology Architecture Application Architecture - Federal Internat

Programming Language Database Management System Programming Language

KLIKFIF !Use Financing (UFI) Online

Server 5.7.11 «Pemberian Arahan»

Java Spring Hibernate

Board of Director Mengelola

MySQL Community Oracle Database

Server 5.6.15 FIF_30_PDCAAPPSPROD R1 64bit FIF_50_APPSHCMS_PROD FIF_111_NFSSERVER

ogy Architecture Application Architecture - Federal International FinanceTI (FIF)

Java ZK Framework FIF_PRODDAF FIF-APPSMONAS-165-BSD FIF-CRMPROD Pengelola Regulasi Pengelola

MySQL Community POSTGRESQL 9.5.9

MySQL Community JavaOracle

Nodejs Server 5.0.22 -

Pengelola Regulasi «abstraction»

- 1 HDD - 100 GB - 1 HDD - 100 GB - 3 HDD - 300 GB

- Hardware - SG 650, Sophos(XG-650) - 3 HDD - 890 GB - 1 HDD - 100 GB

MySQL Community Microsoft SQL Server

- 3 HDD - 600 GB - 3 HDD - 600 GB - -

- Oracle Linux (64-bit) - OS- Oracle Linux (64-bit) Pengguna -