User Profile Service Failed The Logon

9/20/2019 Error Message Explained: User Profile Service Failed the Logon • Helge Klein
(https://helgeklein.com)
by Helge Klein (https://helgeklein.com/blog/author/helge/) on September 18, 2013, in User Pro les

(https://helgeklein.com/blog/category/user-pro les/)
Error Message Explained: User Pro le
Service Failed the Logon
This article is part of Helge’s Pro le Toolkit (https://helgeklein.com/blog/2011/05/helges-pro le-toolkit/), a set of

posts explaining the knowledge and tools required to tame Windows user pro les.
Many errors related to user pro les result in the user getting a temporary pro le instead of the regular local or
roaming pro le. I have written about possible causes for that here (https://helgeklein.com/blog/2011/11/temporary-
user-pro les/). In addition to that there is an entirely di erent category of errors which occur when even a
temporary pro le cannot be created. This article describes likely causes.
User Pro le Service Failed the Logon

When Windows cannot even create a temporary pro le you get to see the following error message:
The User Pro le Service failed the logon. User pro le cannot be loaded.
This typically happens when the default pro le, stored in C:\Users\Default, has incorrect permissions or is corrupt
in some way.
https://helgeklein.com/blog/2013/09/error-message-explained-user-profile-service-failed-logon/ 1/24
Default
9/20/2019
Pro le PermissionsError Message Explained: User Profile Service Failed the Logon • Helge Klein
If all is well, the directory C:\Users\Default inherits permissions from its parent folder, C:\Users. This results in
SYSTEM and Admninistrators having full control, while Users and Everyone have read permissions. In SetACL
Studio (https://helgeklein.com/setacl-studio/) this looks as follows:
The permissions for SYSTEM and Administrators are not relevant, but if for some reason the user logging on does
not have read permissions on C:\Users\Default the error message User Pro le Service Failed the Logon will be
displayed and logging on is not possible.
When this happens the user pro le service logs an event with ID 1509 and source User Pro le General in the
application event log:
Windows cannot copy file \\?\C:\Users\Default\ to location \\?\C:\Users\username\. This error may be c
DETAIL - Access is denied.
Default Pro le Corrupt

Logon is not possible, either, if the default pro le’s NTUSER.DAT le is nonexistent or corrupt.
If NTUSER.DAT does not exist the user pro le service logs an event with ID 1500 and source User Pro le Service
in the application event log:
Windows cannot log you on because your profile cannot be loaded. Check that you are connected to the n
DETAIL - The system cannot find the file specified.

If, on the other hand, NTUSER.DAT is corrupt the user pro le service logs an event with ID 1508 and source User
Pro le Service in the application event log:
Windows was unable to load the registry. This problem is often caused by insufficient memory or insuff
DETAIL - The system has attempted to load or restore a file into the registry, but the specified file
for C:\Users\username\ntuser.dat
Fixing a Corrupt Default Pro le

The easiest way to x a corrupt default pro le is to delete the content of C:\Users\Default and copy it from a
working system. Make sure, though, that the machine you copy from has the same operating system version and
language.
Default User (https://helgeklein.com/blog/tag/default-user/) Logon (https://helgeklein.com/blog/tag/logon/)

Permission (https://helgeklein.com/blog/tag/permission/)
Temporary Pro les (https://helgeklein.com/blog/tag/temporary-pro les/)
User Pro les (https://helgeklein.com/blog/tag/user-pro les/)
Share this post
About the Author
Helge Klein (ex CTP, MVP and vExpert) worked as a consultant and developer before founding vast limits, the
uberAgent (https://uberagent.com) company. Helge applied his extensive knowledge in IT infrastructure projects
and architected the user pro le management product whose successor is now available as Citrix Pro le
Management. Helge is the author of the popular tools Delprof2 and SetACL. He has presented at Citrix Synergy,
BriForum, E2EVC, Splunk .conf and many other events. Helge is very active in the IT community and has co-
founded Virtualization Community NRW (VCNRW) (https://vcnrw.de).
Read more
(https://helgeklein.com/about-
helge-
klein/)
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85 Comments
Peter Reply
October 9, 2013 at 13:03 (https://helgeklein.com/blog/2013/09/error-message-explained-user-pro le-service-failed-
logon/#comment-11187)
Thank you so so much. This has solved my problem. my default user must have been corrupt. I have
tried the regedit but I could not nd the pro le that could not logon in the list. so this is the only way that
my problem was solved. I got a working good default user from another computer. obvious one with
settings I would want in my pro le since it picks settings from default user on rst logon.
Quintus Theron Reply

May 29, 2014 at 12:53 (https://helgeklein.com/blog/2013/09/error-message-explained-user-pro le-service-failed-
Please follow the folowing link: Easy and works like a charm:
http://support.microsoft.com/kb/947215 (http://support.microsoft.com/kb/947215)
The registry steps made easy.
James Santiago Reply

April 26, 2017 at 19:24 (https://helgeklein.com/blog/2013/09/error-message-explained-user-pro le-service-
failed-logon/#comment-218195)
It didn’t work, do you have any other suggestions?
I’ve been at this for a couple weeks but I nothing I try works.
Keed Johnson Reply

February 6, 2018 at 21:34 (https://helgeklein.com/blog/2013/09/error-message-explained-user-pro le-
service-failed-logon/#comment-236399)
Try this as an alternative. The TID is for Windows 2008 R2 but worked for me.
SKawarz Reply
Thank you so much for this solution. my situation is same with Peter. how can i imagine the default user
les have been corrupted. this absolutely make my day. thank you very much.
Syre Reply
Very useful.Appreciate your solution.
Tillman Reply
November 7, 2013 at 15:29 (https://helgeklein.com/blog/2013/09/error-message-explained-user-pro le-service-failed-
This worked! I work in a domain environment and I deleted the windows 7 pro le from Registry, but was
unable to rename the users pro le. I had to decimate the pro le to get it renamed so we could create a
new pro le to x her errors.
To my horror at 5:00 pm. the user called me and said she can’t get onto her computer so I spend an hour
and a half trying to x it before I gave up for the day. The next day I found your post and boom it works.
Thanks
Tillman
Randy Reply
Domain environment here also. I wonder why this would happen to several computers in the domain? All
of a sudden we have several computers with this issue in the past month. Windows update cause this?
Paul Reply
Hi. I have this message shown above ie ‘The User Pro le Service failed the logon’.
I have no other computer to copy the le from.
Do you have any other way I can resolve this please……………???????
Thanks
Paul
PS had a load of MS updates last week but nothing out of the ordinary otherwise.
Debbie Reply
Thanks for the solution – nothing else I tried worked and yet this is so easy. I agree with Randy – I’ve
never seen this before and suddenly it shows up on several computers?
Jagan - IT (h ps://plus.google.com/+JagatheesA/posts) Reply

Thanks lot for u….It’s working great..now u saved my time.

Thanks,
Jagan . A Support Engg – IT

SourceHOV, Chennai, INDIA
Mobile: +91 9500580466
https://plus.google.com/+JagatheesA/posts (https://plus.google.com/+JagatheesA/posts)
,
John Gaeng Reply

It worked for me! Thank you so much for taking the time to share the x.
Francisco Queiroga Reply

December 2, 2013 at 21:12 (https://helgeklein.com/blog/2013/09/error-message-explained-user-pro le-service-failed-
Thank you! You save me.
David Johnson Reply

December
9/20/2019 30, 2013 at 20:12 (https://helgeklein.com/blog/2013/09/error-message-explained-user-pro
Error Message Explained: User Profile Service Failed the Logon • Helge Klein le-service-failed-
Thanks for that! This xed my issue if you look anywhere else everyone talks about messing with the
registry. Not applicable in my situation due to my issue was coming from a domain thing. Anyways the
permissions were set wrong and that xed it right up good on ya
Cheers
Ian Reply
January 12, 2014 at 07:35 (https://helgeklein.com/blog/2013/09/error-message-explained-user-pro le-service-failed-
This pointed me in the right direction. A recent (Jan 2014) Windows update appears to create a couple of
new les in the Default pro le structure. These don’t have the same Perms as the other les (missing
‘Everyone’ | Read). I added the perm and can now logon. Thanks!
The les were:

iesqmdata_setup0.sqm
iesqmdata_setup1.sqm
Thanks again.
Pa y Reply
You are awesome! It worked.
Swapnil Reply
December 15, 2015 at 01:54 (https://helgeklein.com/blog/2013/09/error-message-explained-user-pro le-service-
It worked.
I had the issue on Windows 7 system and this soluton worked on it.
I found out event 1509 and 1500 in my systems eventviewer. So i decided to give read permission to
the le on your suggestion.
Chris Reply
OMG I searched all over the internet. Microsost support gave me some B.S. This is the only thing that
worked. After two reinstall of windows I think Ian must be right. It is
the damn update!
Sheila Reply
February 13, 2014 at 21:51 (https://helgeklein.com/blog/2013/09/error-message-explained-user-pro le-service-failed-
I don’t even have a clue with what you just said here. Glad it’s working for people who are intimate with
their computer, but it’s a machine to me. I trust folks to build it to work, and I use it and try to take care of
it. I can log in to other non-administrator pro les, but not mine, the administrator. Crazy. And poor me
only has one computer.
Tracy Reply
Excellent post – I’d been searching for hours with no solutions working & this helped solve our problem
with the Default user pro le being the cause. Thank you very much for sharing!
apc Reply
replacing the corrupt default pro le xed it for me. thank you for sharing!
EmpireFleet Reply
April 30, 2014 at 10:55 (https://helgeklein.com/blog/2013/09/error-message-explained-user-pro le-service-failed-
Great stu ! The replacement worked like a charm. Thanks.
Tom Reply
I have been working on this issue for the past two to three hours and you saved the day, Thank you Very
much!
Michael Reply
June 10, 2014 at 16:13 (https://helgeklein.com/blog/2013/09/error-message-explained-user-pro le-service-failed-
This worked like a charm!!! Thanks
Saumil Reply
Awesome link. that resolved a long lasted issue for me
PRASHANT PANDYA Reply

July 9, 2014 at 04:30 (https://helgeklein.com/blog/2013/09/error-message-explained-user-pro le-service-failed-
IT’S DONE….THANKS…FOR SOLUTION…
monty Reply
Thanks a lot for your help. I had this issue reported by one of my employee and I tried all I could ,
Microsoft support site, spiceworks etc.. but in vain. Out of frustration and time, I reinstalled the win 7 OS
as I had to ship the laptop by COB, here it goes again. I wonder why it get corrupted at 1st place, just
want to know.
You are great help.. God bless you !!!!
Oliver Foxley Reply

August 6, 2014 at 19:29 (https://helgeklein.com/blog/2013/09/error-message-explained-user-pro le-service-failed-
Just do a startup repair, a function natively built into the windows boot options or accessible from the
windows disc – works everytime for me, it’s less fa , less dangerous and you don’t lose shortcuts o
your desktop etc this way either.
Fillogio Reply
September
I <3 you…
Was making me crazy, tnx ;-)
Achim Kretschmer Reply

September 25, 2014 at 17:26 (https://helgeklein.com/blog/2013/09/error-message-explained-user-pro le-service-failed-
This x is great in a workgroup environment, however we encountered this issue on a domain level. We
solved it by adjusting our GPO with the additional setting of “authenticated Users” in the default user
pro le.
The path for this setting in your GPO is: Computer con guration/policies/windows settings/security
settings/ le system/
In %SystemDrive%\Users\Default add NT Authority\Authenticated Users with Full Control permission
After it was pushed down, all users that previously had this issue were able top log on
Shyam Reply
September 21, 2017 at 15:12 (https://helgeklein.com/blog/2013/09/error-message-explained-user-pro le-service-
I was not able to see anything under the mentioned GPO path.
Frustrated Reply
Thanks a million!
Was driving me on the walls as well!
Ray Reply
Thank you for this article. Was just what I needed to x the error.
Jason Reply
November
This error happened after I deployed ie11 to my network. IE11 install places some les in the default user
pro le and this causes the issue. Here is a MSDN blog about the speci cs of the issue.
http://blogs.msdn.com/b/asiatech/archive/2014/01/30/new-user-gets-event-1509-after-deploying-ie9-10-
11-packaged-by-ieak.aspx?CommentPosted=true#commentmessage
(http://blogs.msdn.com/b/asiatech/archive/2014/01/30/new-user-gets-event-1509-after-deploying-ie9-10-
11-packaged-by-ieak.aspx?CommentPosted=true#commentmessage)
Sonya Purdy Reply

I had the user pro le issue and did the regedit x. This xed the issue for the user pro le that was not
able to be accessed but then I lost my 2nd admin user pro le. I went into the regedit and it is still listed
but not showing up on boot up. what can I do to get it back?
santosh Reply
Thanks buddy,
tried on Microsoft site for solution and couldn’t found any. You saved my Day…
Miriam Reply
it WORKS. THANK YOU
Chris Reply
March 2, 2015 at 20:40 (https://helgeklein.com/blog/2013/09/error-message-explained-user-pro le-service-failed-
What do you do if the user has never logged on to the machine before and you’re getting this error?
Greg Reply
9/20/2019My scenario was the same as yours.
Error Follow
Message thisUser
Explained: step from
Profile above,
Service “The
Failed easiest
the Logon way
• Helge to x a corrupt
Klein
default pro le is to delete the content of C:\Users\Default and copy it from a working system. Make
sure, though, that the machine you copy from has the same operating system version and language.”
Shyam Reply
September 21, 2017 at 15:13 (https://helgeklein.com/blog/2013/09/error-message-explained-user-pro le-service-
Does this works for domain users also, as I am worried if it will corrupt other pro les also.
Greg Reply
This was a huge help. I had never dealt with a corrupted “Default” directory before. I am glad it was so
simple. Thank you!
Mark Reply
Absolutely worked.
2012 R2 domain environment, BRAND NEW user pro le created in AD, and could not login although
previously existing user pro les had no problem.
Deleted contents of C:UsersDefault and copied from a known good working server that I validated user
in question could login.. copied the les back locally and it worked. THANK YOU!!!
Tekena Reply
Let me add my voice here to say thank you. It works like magic! Was a bit skeptical because I had this
issue on live Exchange 2013 servers. But I tried it and voila! Thanks mate.
Andy Reply
This
9/20/2019worked for me. Thank youError
so much for
Message this, it was
Explained: extremely
User Profile Service straightforward andKlein
Failed the Logon • Helge helpful. I can’t
thank you enough!
AHMED Reply
Does anyone actually know whats the cause of this issue?
ron Reply
I reapplied permissions to that folder ( c:\users\defualt ) and it xed the problem for me. Not sure how
that changed but its working now
Kent Johnson Reply

This worked for me in Windows 10! I had upgraded a lab of computers from Windows 8 Home Premium
to Windows 10 Professional. The windows 10 installation process must have been inconsistent or my
techs must have been inconsistent in their application of the installation process. Either way, some of my
lab computers successfully joined the domain for my Server 2012 R2 server and some did not.
All I had to do to solve my error “The User Pro le service failed the sign-in. User pro le cannot be
loaded.” message was to copy the ‘C:\Users\Default’ folder from a computer that successfully joined my
Server 2012 R2 domain to the computer that was struggling to join the domain.
Thank you for this! I hope this helps many people.
Paladin Reply
Thanks a million times or in nity and beyond times. This solved my problem with Windows 10 pro as well.
I could create new users but could not login. It was a corrupted or most probably a stupid le in the
pro le that denied access to cause the failure. I will not look for that le and delete it and see if I can use
the original default user pro le again.
Thanks again for this post. Microsoft wanted to charge me extra for premium support to resolve the
issue. With MS honesty is NOT the best policy in my opinion.
Good
9/20/2019 day!!! Error Message Explained: User Profile Service Failed the Logon • Helge Klein
Atish Sawant Reply

Thnx…issue ressolved…
Vedapraksh Reply
Thanks…it worked after created folder default under c:\users :)
Da' ibble Reply

Hi has anyone had this issue with User Pro le Service fails the logon when ctrl+alt+del but then starts
working ok after about 60+ seconds? Ever since moving to SSD based computers I’ve been seeing this
with our roaming users and mandatory roaming users.
Very frustrating.
Yes we have the GPO for don’t allow logon with temp pro les. Running procmon while booting shows
bad network path errors when it rst tries to connect to the pro le share. Then after about 60 seconds it
just works. I’m thinking there is something to do with the wireless network stack not coming up fully, but
it must be up to some degree or it wouldn’t allow the logon process to start because it needs to talk to
the DC to even know the user is OK and where their pro le path is.
Any suggestions greatly appreciated.
AC Reply
good one!
permissions was my problem. as soon as i changed the default user’s permissions it was possible to
logon
paul Reply
IT’S DONE….THANKS…FOR SOLUTION
Chen De Reply
Thanks for the awesome solution
Had been this problem for 2 days until I saw your solution it works great.
Chen De, IT
Roksolana Reply
Long Path Tool help me a lot when i have an issue like le deleting or renaming the le. Also good to use
if le name and le extension is too long
Craig Doc (h p://-) Reply

Deleting the Default pro le folder and copying from another server (same OS – Server 2012 R2) xed my
issue.
Thank you kindly.
Jef-F Reply
After trying many intricate methods, yours worked like a charm! Thanks for saving my evening.
Kasthuri Kumar Reply

Thank u so much, after copying the default pro le from other system am able login to with the new user
accounts.
Dammyj Reply
Thanks so much, it worked for me. copied the C:\Users\Default over the network and it performed the
charm. so grateful
Stefan Kip Reply

Thanks!
Ivan Botzev Reply

So elegant solution! It works for me as well. A spent about 1 hour trying other solutions without success
or not applicable for me, before i found this one. Thanks a lot, Helge!
Merlin Reply
Wow thanks so much! This worked for Windows 10 as well.
Peter D Reply
After
9/20/2019 bashing my head against Error
this Message
problem all morning
Explained: I found
User Profile your
Service website
Failed and
the Logon hadKlein
• Helge the PC up and
running in 5 minutes! Thank you very much.
Mohamed Reply
It’s working , thank you
Chris Reply
Thank you! I was able to x my issue for a new user.
Ibrahim Reply
You saved my day. Thank you very much for sparing so much of your time explaning everything in brief.
John Chando Reply

Wow! Finding this page was a lifesaver! Like many others above, only local admin access was possible
on a 2012R2 box in our domain environment. Once I copied the default user folders from a working
machine, VOILA! Problem solved. Thanks so much.
Mohammad Haque Reply

1. Log in to the computer as admin
2.Go to the below location:

\\?\C:\Users\TEMP\AppData\Local\Microsoft\Windows\Temporary Internet
Files\SQM\iesqmdata_setup0.sqm and set the user permission to read-only.
3. restart
9/20/2019 the computer and logError
in Message Explained: User Profile Service Failed the Logon • Helge Klein
It will ok now.
Bonnie Prince Charlie Reply

I’m so grateful that this thread’s been up for so many years. I too looked at other solutions, including the
Regedit one, but like others, that wasn’t applicable. It was a newly imaged machine, so there weren’t any
but a local admin user account. Copying over a known working default user folder xed things for me as
well. Now we’ll just have to gure out why the image is munged.
Marius Reply
Thank you Helge! This advice came like a piece of heaven for me. after spent 2 hours to gure out why
the pro le doesn’t load, and the stress which cam with, this simply worked!
God bless you! And keep the nice work you do
Doc Reply
This worked great, In fact I leave a copy of Default_Fix folder in the folder in case it happens again.
Thanks
Ed
Waylon Reply
That works! Fixed my virtual machine running Windows 7 created using disk2vhd. Thank you!!!
Segun Reply
Wow!
9/20/2019 It’s simple and the solution isMessage
Error excellent. Thank
Explained: you
User Profile Service Failed the Logon • Helge Klein
Suman Reply
Great work , It xed my problem too
Samiur Rahman Reply

This work for me. Thanks in helping pro le loading issue.
Ghamdi Reply
man.. since Sep 2013 until recently people are still using your advice with happy results… thanX a lot
Diego Reply
Thank you! Your post help me.

The Default Pro le was Corrupt.
Dusko Reply
Many many thanks. That solved issue. Realy strange problem that for 15 years of my career i haven’t
came accross.
Dailen Reply
September
Five years later, almost do the day. This did the trick when nothing else would.
Marc B Morris Reply

perfect deleting default user folder and replacing with working system folder worked. thanks
Danimal Reply
Late to the party, but man…… You saved my bacon

I renamed the Default folder to default_old and copied it from another pc on the network
After burning several hours mucking around in the registry, this was the simple x
Thanks!
Jake B Reply
When this happened to me I copied the hidden “default” folder from C:\users on a working PC and
renamed the “default” pro le on the non working PC “default.old” I copied the “default” pro le to the
non working machines c:\users and rebooted. Was immediately able to log in.
Steven Freist Reply

I just want to thank the people that posted this x. Thanks for that, it really helped me.
Dan Reply
OMG
9/20/2019 – I reset the permissions Error
on all child Explained:
Message folders inside c:\users\default
User Profile Service Failed theand BOOM
Logon • Helge – I’m nally able to
Klein
login with domain accounts!
Thank you for posting this x!
Naga Reply
Thanks a lot. this proposed Solution worked :)
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User Profile Service Failed The Logon

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9/20/2019 Error Message Explained: User Profile Service Failed the Logon • Helge Klein

by Helge Klein (https://helgeklein.com/blog/author/helge/) on September 18, 2013, in User Pro les

Error Message Explained: User Pro le

Service Failed the Logon

This article is part of Helge’s Pro le Toolkit (https://helgeklein.com/blog/2011/05/helges-pro le-toolkit/), a set of

User Pro le Service Failed the Logon

DETAIL - Access is denied.

Default Pro le Corrupt

DETAIL - The system cannot find the file specified.

Fixing a Corrupt Default Pro le

Default User (https://helgeklein.com/blog/tag/default-user/) Logon (https://helgeklein.com/blog/tag/logon/)

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Quintus Theron Reply

The registry steps made easy.

James Santiago Reply

It didn’t work, do you have any other suggestions?

Keed Johnson Reply

Very useful.Appreciate your solution.

Jagan - IT (h ps://plus.google.com/+JagatheesA/posts) Reply

Thanks lot for u….It’s working great..now u saved my time.

Jagan . A Support Engg – IT

John Gaeng Reply

Francisco Queiroga Reply

Thank you! You save me.

David Johnson Reply

The les were:

You are awesome! It worked.

Great stu ! The replacement worked like a charm. Thanks.

Awesome link. that resolved a long lasted issue for me

PRASHANT PANDYA Reply

IT’S DONE….THANKS…FOR SOLUTION…

Oliver Foxley Reply

Was making me crazy, tnx ;-)

Achim Kretschmer Reply

In %SystemDrive%\Users\Default add NT Authority\Authenticated Users with Full Control permission

Sonya Purdy Reply

it WORKS. THANK YOU

Does anyone actually know whats the cause of this issue?

Kent Johnson Reply

Thank you for this! I hope this helps many people.

Atish Sawant Reply

Thanks…it worked after created folder default under c:\users :)

Da' ibble Reply

Any suggestions greatly appreciated.

IT’S DONE….THANKS…FOR SOLUTION

Thanks for the awesome solution

Craig Doc (h p://-) Reply

Thank you kindly.

Kasthuri Kumar Reply

Stefan Kip Reply

Ivan Botzev Reply

Wow thanks so much! This worked for Windows 10 as well.

It’s working , thank you

Thank you! I was able to x my issue for a new user.

John Chando Reply

Mohammad Haque Reply

1. Log in to the computer as admin

2.Go to the below location:

Bonnie Prince Charlie Reply

God bless you! And keep the nice work you do

Great work , It xed my problem too

Samiur Rahman Reply