Professional Documents
Culture Documents
All businesses operate within an external environment (laws, political and social factors,
economic conditions, level of technology, competitors, etc.) which influences their activities.
Governments may introduce laws that control the business decisions and activities.
Why laws regarding employment exist:
1. Prevent exploitation of workers by powerful employers by insisting on appropriate levels
of health and safety and minimum wages.
2. Control excessive use of trade union collective action
What laws affect:
1. Recruitment, employment contracts and termination of employment
2. Health and safety at work
3. Minimum wages (employers are not allowed to pay less than the set minimum wage)
How employees are protected:
1. A written contract of employment so that the employees are fully aware of the pay,
working conditions and disciplinary procedures to be followed.
2. Minimum ages at which young people can be employed.
3. Maximum length of the working week
4. Holidays
5. No discrimination during recruitment
6. Protection against unfair dismissal (pregnancy, refusal to work overtime, joining trade
unions, incorrect dismissal procedure)
In most countries, providing a healthy and safe work environment is now a legal requirement.
These include:
1. Protection of workers from injuries and discomfort at work.
2. Equip factories with better and safer equipment.
3. Adequate toilet facilities.
4. Adequate breaks
5. Training and protection from dangerous machines
Benefits:
1. Workers feel more secure, which may increase their motivation.
2. Reduces the risk of accidents, which may help avoid court cases filed.
3. Good brand image, which will help attract more high-skilled labour and customers.
Costs:
1. Higher supervisory and wage costs.
2. Higher number of workers now necessary, leading to an increase in wage costs
3. Protective equipment
Consumer rights
Why consumers are protected:
1. Difficult to make rational decisions due to influential marketing and products becoming
more scientific and complex.
2. Selling tricks have gotten more specialised and niche
3. Globalisation has led to an influx of brands, creating many more options to choose from
Competition
Monopolies
Benefits;
1. Lower prices
2. Better quality
Costs:
1. Higher prices
2. Limited choice
3. Lower efficiency
4. Less investment
This can even lead to restrictive practices to reduce competition:
1. Refusal to supply a retailer if they don’t agree to the prices set
2. Manufacturers may force retailers to stick to one line of product
3. Market sharing agreements and price fixing agreements
4. Predatory pricing, where firms charge low prices to drive out other firms in the industry
Social Audits
A report on the impact a business has on society - stakeholders, environment, community. They
include:
1. Health and safety records
2. Pollution levels
3. Contribution to local community events
4. Proportion of supplies from ethical sources
5. Employee benefit schemes
6. Feedback from customers and suppliers on the ethical nature of the business’s activities
Benefits:
1. Identifies the social responsibilities met by a business
2. Sets target for improvement
3. Improves company image
4. Increases sales
Drawbacks:
1. Expensive
2. Takes up a lot of time
3. Consumers’ main aim is high quality goods
4. May be window dressed
Benefits:
1. Accurate, thus needing less administrative staff
2. Quicker communication which may help reduce costs
3. Flexible
4. Increased productivity and efficiency, which add to a firm’s competitive advantage
5. Wider target market
Limitations:
1. Increased capital and training costs
2. Reduced job security which will lead to a fall in motivation
3. Legal constraints on the use of IT
Corporate Social Responsibility is when a business adopts a wider perspective than just profit.
Adopting environmentally friendly business strategies has both pros and cons.
For:
1. Marketing and promotional advantage
2. Better brand reputation
3. Avoid pressure group activity
4. Avoid legal problems and court fees
5. Access to skilled employees
6. Long-term financial benefits
Against:
1. Higher costs, increased prices, lost sales
2. Loss of competitive advantage
3. Reduced profits, limiting expansion
4. For developing countries, economic development is more important than the
environment
Pressure Groups
A pressure group is an organisation created by people with a common interest or aim who put
pressure on businesses and governments to change policies so that an objective influences
elected officials to take action or make a change on a specific issue.