CAÑETE, CEELIN G.

INFORMATION MANAGEMENT
BSIT -2B

Essential learning in PC troubleshooting and maintenance encompasses hardware and

software understanding, effective issue diagnosis, proactive system updates, and robust
security practices.

PC troubleshooting and maintenance involve a comprehensive set of skills:

1. Hardware Understanding:
• Familiarity with essential hardware components like CPU, RAM, storage
devices, motherboard, and peripherals.
• Knowledge of how these components interact and contribute to overall system
functionality.

2. Software Troubleshooting:
• Proficiency in diagnosing and resolving software issues, including operating
system errors, application malfunctions, and driver conflicts.
• Awareness of troubleshooting tools and techniques, such as checking event
logs and using diagnostic utilities.

3. Issue Diagnosis:
• Ability to identify common problems like overheating, power supply issues,
and hardware failures.
• Effective use of diagnostic tools, both software-based and hardware
diagnostics, to pinpoint the root cause of issues.

4. Proactive System Updates:

• Regularly updating operating systems, drivers, and applications to ensure the
latest features, performance improvements, and security patches.
• Understanding the importance of firmware updates for components like the
motherboard and graphics card.

5. Security Practices:
• Implementation of robust security measures, including antivirus software,
firewalls, and secure password practices.
• Awareness of common cybersecurity threats and best practices for protecting
personal and sensitive data.

6. Preventive Maintenance:
• Cleaning hardware components to prevent dust buildup, which can lead to
overheating.
• Regularly backing up important data to avoid data loss in case of hardware
failures or other issues.

7. Troubleshooting Networks:
• Basic understanding of networking concepts to diagnose and resolve
connectivity issues.
 • Knowledge of router configurations, IP addressing, and troubleshooting
network-related problems.

8. Documentation:
• Keeping detailed records of system configurations, changes, and
troubleshooting steps taken.
• Creating a comprehensive troubleshooting guide for common issues to
expedite future problem-solving.

9. Continuous Learning:
• Staying updated on the latest hardware and software technologies.
• Actively seeking knowledge from forums, online communities, and industry
publications.