Professional Documents
Culture Documents
Location: Gurgaon
Arcesium is a financial technology and professional services firm, delivering solutions to some of the
world’s most sophisticated financial institutions, including hedge funds, banks, and institutional asset
managers. Expertly designed to achieve a single source of truth throughout a client’s ecosystem,
Arcesium’s cloud-native technology is built to systematize the most complex tasks.
Building on a platform developed and tested by one of the world’s leading investment and technology
development firms, the D. E. Shaw group, Arcesium launched as an independent company in 2015.
Arcesium received additional equity backing from a second seed client, Blackstone Alternative Asset
Management, the world’s largest discretionary allocator to hedge funds. In January 2020, J.P. Morgan
made a strategic investment in the company. Arcesium supports more than $677 billion in assets with a
staff of over 1950 software engineering, accounting, operations, and treasury professionals. We are
looking for a candidate who should be self-motivated and critical thinker with strong communication
skills to join our Product Consulting Group. The team is the first point of contact for our clients, provides
day to day support for the platform and workflow related issues. The team is also involved in
handling/resolving any operational issues faced by clients while using our world-class suite of
middle/back-office applications and follow with internal teams as per defined SLAs.
• Point of Contact for assigned clients to handle various product and application related queries from
clients and provide a timely resolution as per defined SLAs
• Manage the client mandate from product consulting perspective and ensure all their queries are
addressed as expected.
• Effective resolution of operational queries raised by clients by using the platform and provide detailed
explanation to the clients.
• Coordinate with Product and Release managers to prepare for new client and new fund onboarding.
• Train clients on how to use the Arcesium platform effectively.
• Create detailed documentation for future reference.
• Escalate issues (if any) to internal teams/senior management, as necessary
• Understand the criticality of issues raised by client and work closely with TRMs to provide RCAs as needed
• Prepare various MIS reports for both internal and external users
• Support internal tech teams in operational activities and quicker resolution of open issues.