WELCOME

CHIEF MINISTER’S SPECIAL CELL

• Constituted in 1974

• Comprises Six sections

• Headed by a Special Officer

• Computerization - March 1993

• Online Entry of Petitions - October 2002

• Web Based Reply System - Nov 2006

 Version 7.0
• Software used
▪ Front End Tool
▪ Hyper Text Protocol
▪ Back End Tool
▪ MS SQL Server

• From November 2012

Receipt of petitions through various
modes
• In Person
• Through Post
• By email (cmcell@tn.gov.in)
• Online (www.cmcell.tn.gov.in)
CM Cell Petitions includes petitions
received by Hon’ble Chief Minister
• At Camp Office

• While on Tour

• At Chief Minister’s Office.

• Once the Petitions are received in Offline,
they are numbered and Scanned.
• Then coded and categorized based on the
grievance. For each grievance and
category Sub categories have been
created.
• The petitions are then segregated and
assigned to Department/District wise.
• As Scanned copy of the petitions are sent,
the officers concerned immediately get to
know the details of the petitions assigned
to them.

• The Officers have to post the gist of action

taken on the request of the petitioner
online.
•WHAT DOES THE
ALPHABET PREFIXED TO
THE CM SPECIAL CELL
PETITION DENOTES
 A
•CHIEF
MINISTER’S
CONSTITUENCY
 B
•CHIEF
MINISTER’S
CONVOY
 C
•CHIEF
MINISTER’S
CAMP OFFICE
 D

•DISPOSED
 E

•E MAIL
 F
•CHIEF
MINISTER’S
CELL
 G

•GOVERNOR
 H
SPEAKER
PETITIONS
 I
•CENTRAL
GOVERNMENT
PETITIONS
 J

•CM PETITIONS
 K
•MOBILE APP
PETITIONS
 L

•ELECTION
 M

•MLA PETITION
 N
•OPPOSITION
PARTY LEADER
 O
•CHIEF
MINISTER’S
OFFICE
 P

•PRIORITY
 R
•RESIDENCE
PETITION
 S

•SPECIAL
 T

•TOUR
 U
•CHIEF
MINISTER’S
CELL COUNTER
 V
•DEPUTY
CHIEF MINISTER
 W
•ONLINE
PETITIONS
 Y

•RTI ACT
 Z
•REPEAT
PETITION (MORE
THAN 2)
• Replies are carefully scrutinized and closed
as “Accepted Or Rejected ” based on the
disposal of petitions.

• Interim replies and incomplete replies

furnished by the departments are kept
pending .

• To monitor and expedite disposal of petitions

Nodal officers have been appointed in all the
Districts/Departments.
• Online submission of Petitions was inaugurated
on 12.08.2012 (www.cmell.tn.gov.in)

• Petitioner’s can lodge their grievances through

online 24x7 by registering their credentials

• Tracking of grievance by the petitioner is also

facilitated.
• Online submission enables the petitioners to
lodge their grievances by choosing grievance
categories through drop down list box.
 Monitoring

• Centrally Monitored.
• Weekly Status Report.
• Average disposal Time 20 – 25 Days
• Monthly Review Meeting/through Video
Conferencing with the Nodal Officers concerned to
monitor and expedite disposal of Petitions.
• Importance given to Health/Education/ Children/
women/Police related issues.
• Instructions are being given to the Depts/Districts to
dispose of the petitions with in a months time.
 Periodical Briefing of Status Reports

• Weekly Status reports of is briefed to the

Prinicipal Secretary to the Hon’ble Chief
Minister
• On every Monday District wise status reports
are being communicated to the District
Collectors, SPs ,COPs.
 Monitoring in Districts

➢During the Grievance Redressal Day

observed on every Monday, the District
Collectors review the Chief Minister’s
Special Cell petitions with District
Subordinate Officers.
 Monitoring of Chief Minister Special
Grievance Redressal Scheme

• A Special Grievance Redressal Scheme was

conducted in all the villages/wards of Districts
during August & September 2019
• Total No of Petitions received - 10 Lakhs
• Monitoring & Review of petitions is being
done by Chief Minister’s Special Cell
Thank You