GEMBA WALK OVERVIEW - QUIZ

1. The word “gemba” means ___________.

¡ war room
l actual place
¡ actual part
¡ sensei or teacher

2. Dr. Deming said that 94% of our issues belong to the ____________ within a system.

l common cause variation

¡ special cause variation
¡ signals
¡ noise

3. Gemba walks allow us to see reality through direct observation.

l True
¡ False

4. We must always approach gemba walks with ____________.

¡ intensity
¡ constructive comments in mind
l humility
¡ love

5. Part of the gemba walk mindset requires us to look at the process from the
____________ perspective as we seek to understand what they value.

l customer’s
¡ owner’s
¡ supervisor’s
¡ plant manager’s

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 5 TYPES OF GEMBA WALKS - QUIZ

1. The gemba walk that allows a leadership team to walk the entire product or service
value stream end-to-end.

¡ Daily Routine Gemba Walk

¡ Leadership Development Gemba Walk
l Value Stream Gemba Walk
¡ Themed Gemba Walk
¡ Executive Gemba Walk

2. The gemba walk that’s part of the daily routine of a frontline manager,
supervisor, team leader, or other support person.

l Daily Routine Gemba Walk

¡ Leadership Development Gemba Walk
¡ Value Stream Gemba Walk
¡ Themed Gemba Walk
¡ Executive Gemba Walk

3. The aim of this walk is to bring an executive perspective.

¡ Daily Routine Gemba Walk

¡ Leadership Development Gemba Walk
¡ Value Stream Gemba Walk
¡ Themed Gemba Walk
l Executive Gemba Walk

4. The purpose of this gemba walk is to narrowly focus on a specific topic such as safety,
waste, energy use, or tidiness in the workplace.

¡ Daily Routine Gemba Walk

¡ Leadership Development Gemba Walk
¡ Value Stream Gemba Walk
l Themed Gemba Walk
¡ Executive Gemba Walk

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5. The purpose of this gemba walk is some combination of training the eyes of the
leaders, promoting cross-functional alignment and cooperation, identifying obstacles
and systemic issues for leadership to address, and demonstrating leadership
accountability to supporting the frontlines.

¡ Daily Routine Gemba Walk

l Leadership Development Gemba Walk
¡ Value Stream Gemba Walk
¡ Themed Gemba Walk
¡ Executive Gemba Walk

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 HOW TO PREPARE FOR A GEMBA WALK - QUIZ

1. It’s essential for every gemba walk to have at least one pre-defined purpose.

l True
¡ False

2. The timing of a gemba walk isn’t important since spontaneity often increases
creativity.

¡ True
l False

3. During the pre-gemba walk communication process it’s important to let people know
the following (select all that apply).

l Nobody is in trouble
l The group is there to learn
l There will be questions about the process
¡ A good clean-up should be done before the walk

4. Email is an outstanding way to communicate before a gemba walk.

¡ True
l False

5. We encourage everyone who decides to make structured gemba walks part of their
lean management system to develop ____________.

¡ change management plans

¡ succession plans
¡ TPM plans
l standard work

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 WHAT TO EXPECT DURING A GEMBA WALK - QUIZ

1. In order to make gemba walks an easy habit to keep up, it’s important to develop
routines of things that we do and say every time.

l True
¡ False

2. There are three key parts to every successful gemba walk routine. They are (select all
that apply).

l getting off to a good start

l having scripts to fall back on
¡ knowing the names of the operators before walking
l ending well

3. It’s OK if operators are nervous or uneasy about the gemba walk process.

¡ True
l False

4. Before we start asking questions, we need to ____________ the overall process to gain
an understanding of what’s happening.

¡ video tape
l observe
¡ review process map of
¡ all of the above

5. These types of questions are best when doing a gemba walk.

l Open ended
¡ Yes or No

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 HOW TO DEBRIEF AFTER A GEMBA WALK - QUIZ

1. During the gemba walk debriefing process what are the two primary things we should
reflect on (select the two correct answers)?

¡ The People
l The Process
¡ The Machines
l The Results

2. When reflecting on the process the first question is, “How well were able to follow our
plan?”

l True
¡ False

3. When in doubt we should always focus on the ____________ and let the results come
naturally.

¡ operators
l process
¡ standard work
¡ discipline of the workforce

4. Which of the following is NOT one of the three questions asked when evaluating the
findings of our gemba walk?

l Is the workforce properly staffed?

¡ What decisions did we make as a result of this gemba walk?
¡ How do we communicate these decisions to the people who will be affected by
them?
¡ How do we follow up on decisions?

5. The primary role of the gemba walk coach is to answer difficult process related
questions.

¡ True
l False