TEAM LEADER TRAINING GUIDE

SUBJECT: Q Card
DATE: Week 52- F15

STMs must be able to introduce/sell/process and close a finance deal on Qcard. Please
follow the Q card guide attached and role play selling/closing finance with the team.

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Step Script

1 Hi there, welcome to Godfreys. What brings you to the store today?

Introduction Before we get started, we actually have a great promotion on with q card at the
moment. You can take any vacuum home today, and pay it off with up to 18
months interest free, no deposit.

Ok so you like the machine, it’s just the price that is the issue isn’t it?

2 Why don’t you do what most people do and take advantage of the Q card
promotion I mentioned earlier? With this machine (Sauber excellence) you
Close can take it home today no deposit, and it works out to just $35 per week.
And like I said before, that’s interest free. All you need is your driver’s
licence and you can set up the payments yourself, meaning you are in
control.

3  NZ Owned company
Other features of  Easy payment options Direct debit/Automatic payment/CC Payment
 Long term interest free at over 50 other retailers.
Qcard  3 months interest free on Eftpos transactions at specified retailers.
 Easy application process for future finance transactions.

4 Use the attached guide if needed and process the customer application using
one of the accepted forms of ID. Make sure you ask all questions needed, and
Application be thorough.

If the customer is approved you will get his screen.

5
If Approved
6 Good news guys, you are approved. Even better you’ve actually been
6 Bridging to TCP approved for our total cleaning package. I can see cleaning your carpet is
important to you, so tell me how do you wash your carpets?

We actually have a special package for customers just like yourselves that
includes the Sauber, and the best Carpet shampooer on the market. You
can take them both today, and you will get a great package deal. Let me
show you how.

6
6 If the customer is declined:
Bridging to TCP
 Explain to the customer that they have been declined.
 Always contact the finance provider and ask why the
application was declined. It may just be a keying error.
 Suggest applying through one of our alternate providers e.g.
GE/Certegy
 Move onto the down sell process to ensure that you secure a
sale today. “I can see you really like the Sauber, what if we
could show you a machine with similar features at a lower
price? What would you be comfortable spending today?”

REMINDER: Please log this training on Guru once completed

Name of course: Other > Bridging to Sauber Brilliance