MINISTRY OF EDUCATION & TRAINING

HOA SEN UNIVERSITY

SCHOOL OF FOREIGN LANGUAGES & CULTURES

WORK EXPERIENCE
INTERNSHIP

Company:

Duration : (from … to …)

Supervisor : (name – position)

Student : (name – code)

Class : (TM1811)

Month/Year
 ACKNOWLEDGMENTS

First and foremost, I would like to thank my supervisor, Ms. Nguyen Thi Quynh
Chau, for their guidance and valuable insights throughout this internship. Their
mentorship has been instrumental in shaping my teaching skills and enhancing my
understanding of the subject matter.

I am also immensely grateful to the faculty and staff at Hoa Sen University, who
provided me with the opportunity to be a part of this internship program. Furthermore, I
would like to extend my heartfelt thanks to Ms. Yen and Ms. Anh for helping and
supporting me in completing my internship. They worked hard, had meetings often to
check on the progress of the work, and answered everyone's questions.

This internship has been a significant learning experience, and I am grateful to

everyone who played a part in making it a success. Your support and guidance have been
invaluable, and I am truly honored to have had this opportunity.
SUPERVISER’S REMARKS
 TABLE OF CONTENTS

ACKNOWLEDGMENTS...............................................................................................2
SUPERVISER’S REMARKS......................................................................................... 3
TABLE OF CONTENTS.................................................................................................4
CHAPTER 1: INTRODUCTION...................................................................................5
CHAPTER 2: ORGANIZATION...................................................................................6
2.1. General information.............................................................................................6
2.2. Business activities............................................................................................... 6
2.3. Company structure...............................................................................................7
CHAPTER 3: WORKING ENVIRONMENT...............................................................8
3.1. Company facilities...............................................................................................8
3.2. Working atmosphere........................................................................................... 8
3.3. Relationship with colleagues and supervisor.......................................................8
CHAPTER 4: POSITIONS & ASSIGNED TASKS....................................................10
3.1. Position..............................................................................................................10
3.2. Main task...........................................................................................................10
3.3. Work experience gain........................................................................................12
CHAPTER 5: SELF-EVALUATION...........................................................................14
4.1. Strengths............................................................................................................14
4.2. Weaknesses....................................................................................................... 14
4.3. Plan for self-improvement.................................................................................14
CHAPTER 6: CONCLUSION & RECOMMENDATIONS......................................16
6.1. Conclusion.........................................................................................................16
6.2. Recommendations.............................................................................................16
 CHAPTER 1: INTRODUCTION

The Cognitive Practice aims to give students more practical experience across a
range of subjects. I decided to work as a teaching assistant because it was a job relevant
to my degree as an English language student. Additionally, I will be able to apply the
theoretical knowledge I have learned in class to real-world scenarios with this task. The
objective is to enhance trainees' practical abilities and gain a deeper comprehension of the
intricacy of language instruction. Fortunately, Compass Education Development Limited
Company hired me as a public school assistant based on recommendations from my
friends. It's a fantastic organization with a large network that links to other schools. I
have wonderful coworkers that are always willing to help when I need it. The working
hours are variable here; I usually work in the mornings and afternoons, but I make an
effort to work six days a week. My typical workdays are from 1 p.m. to 5 p.m. and from 7
a.m. to 11 a.m.

For third-year students like me, this internship is a great way to prepare for the new
atmosphere and learn how businesses run their companies on a professional level. That
gave me new perspectives on lesson planning, effective teaching methods, and classroom
management. Furthermore, I have the opportunity to enhance my soft skills and develop
more focused communication abilities.
 CHAPTER 2: ORGANIZATION

2.1. General information

On June 21, 2008, COMPASS EDUCATION DEVELOPMENT LIMITED

COMPANY, better known as Compass Education, was established. Ho Chi Minh City's
District 3, Vo Thi Sau Ward, 07 Tran Quoc Thao Street is where our business is situated.
Our working hours for teaching English at the center are 8 a.m. to 5 p.m., Monday
through Friday, and 8 a.m. to 12 p.m. on the weekends. From kindergarten through high
school, Compass Education, an innovative firm, supplies English teachers to public
schools in the Ho Chi Minh City area. Even though Compass Education is a tiny business
with a small staff, our company has collaborated with over 100 schools in the city. In
addition, we provide study abroad instruction, and weekend English lessons for children
at the center, and in recent years, we have started offering summer camps outside the
country.

2.2. Business activities

Compass Education has multiple divisions overseeing various functional areas,

including human resources, academic administration, study abroad assistance,
accounting, and more. We know of the vital role that English plays globally. Therefore,
one of our aims is to "encompass" and foster this cultural connection to adapt to the
context of globalization. For this reason, one of Compass Education's main goals is to
provide Native Teachers and Teaching Assistants to enhance learning English in
classrooms. With many opportunities for Vietnamese students to communicate in English
with native teachers and the ability to participate in higher education globally, the service
has grown in importance for promoting education. Most of our native teachers are from
the US, Canada, the UK, or the Philippines. A university education and other certificates
like TESOL, CELTA, and TEFL are also necessary for employment as teachers. The
education of pupils is the top aim for our organization. Normally, we plan activities in
public schools to help pupils effectively practice and approach English. We make an
effort to keep up our collaboration with our partner schools and search for opportunities
for further development. We continue to focus on other things, though. For students who
want to study abroad, our organization is willing to offer guidance. In addition, we will
plan annual summer camp tours to Australia and Singapore for people who want to do
short-term study abroad.
2.3. Company structure

FOUNDER AND DIRECTOR

khoi.huynh@compass.edu.vn

MARKETING AND EVENT

DIRECTOR ACADEMIC DIRECTOR
trung.tran@compass.edu.vn chau.nguyen@compass.edu.vn

RECEPTIONIST AND ACADEMIC MANAGER

EDUCATION COUNSELLOR thanh.do@compass.edu.vn
dinh.pham@compass.edu.vn

ACADEMIC
COORDINATORS

BUSINESS
DEVELOPMENT ACCOUNTANT TEAM
MANAGER mai.chau@compass.edu.vn
nguyen.lu@compass.edu.vn loan.chau@compass.edu.vn

HUMAN RESOURCES
ADMINISTRATOR
trinh.mai@compass.edu.vn

HUMAN
RESOURCES
ASSISTANT
 CHAPTER 3: WORKING ENVIRONMENT

3.1. Company facilities

3.2. Working atmosphere

The environment I worked in as a teaching assistant was positive and

collaborative. In times of need, the staff and teammates were always willing to lend a
hand and offer support. They provided me with valuable feedback and advice to enhance
my skills and knowledge. The supportive and cheerful environment was one of the most
significant aspects of the workplace. An environment that encouraged learning and
professional development was created by the instructors. They promoted open
communication and were friendly, which made it easier for me to ask questions or seek
help.

3.3. Relationship with colleagues and supervisor

During my internship, I prioritized establishing positive relationships with my

colleagues. I actively support them whenever they need me. I also try to listen to their
feedback and suggestions, thus helping me develop more in my work.

Furthermore, I maintain contact with my superiors. I often talk to them to find the
right way to ensure that I meet their expectations and fulfill my responsibilities well.
Whenever I have difficulties, I feel comfortable looking for advice from my superiors and
discussing potential solutions.

I believe that maintaining a positive and professional relationship with colleagues

and superiors is essential for personal and professional development. These relationships
create an environment where I feel I can work comfortably. In addition, these
connections allow me to learn more from this field, help me broaden my knowledge and
expand my relationships.
 CHAPTER 4: POSITIONS & ASSIGNED TASKS

3.1. Position

In the work experience internship, I was a Teaching Assistant of Compass Education

Development Limited Company. My main job was to assist the native teachers in their
daily tasks. I was responsible for various tasks that contributed to the smooth functioning
of the classroom and the overall teaching process.

3.2. Main task

For daily tasks, I was assigned tasks such as:

- Support native teachers to prepare teaching materials and equipment (Flashcards,

Syllabus...
- Maintain order during class time.
- Translate the teacher's requests if the students do not understand the lesson.
- Check and remind the teacher to sign the school report.
- Watch and report to the company the teaching situation of teachers in terms of
compliance with program distribution, style, time, working attitude...
- Be in charge of collecting exams and semester exam results of the class and
sending them to the company.
- Support company events of English day, Open house if any.
- Record and report to the company the feedback from the school if any.
One of my main responsibilities was to support the native teachers in preparing
teaching materials and equipment. This included picking up flashcards, checking the
syllabus, and ensuring that all necessary materials were readily available for the teachers
to use during their lessons.

Another of my main roles was to maintain order in the classroom. I made sure that
students were orderly and well-behaved before the commencement of each class. During
the lessons, I monitored the students' behavior and resolved any disruptions that may
have occurred, ensuring a conducive learning atmosphere for everyone.

Additionally, I became a translator for the teachers whenever the students had
difficulty understanding the lesson. I ensured effective communication between the
teacher and students, enabling a better comprehension of the subject matter. This helped
to bridge any language barriers and promote effective learning.

Furthermore, I was responsible for checking and reminding the teachers to sign the
school reports. I ensured that all necessary paperwork and documentation were completed
accurately and on time.

I also had the responsibility to observe and report back to the company regarding the
teaching situation of the teachers. This involved assessing their adherence to the program
distribution, teaching style, punctuality, and overall professional attitude.

In addition, I was in charge of collecting the exams and semester exam results of the
class and sending them to the company for further analysis and record-keeping. This
helped in evaluating the students' progress and provided valuable insights to improve the
teaching methods and curriculum.

During company events such as English Day or Open House, I provided support as
required. This involved assisting in organizing and coordinating activities, ensuring their
smooth execution and success.

Lastly, I recorded and reported any feedback received from the school regarding the
teaching services provided by the company. This feedback was valuable in identifying
areas for improvement and maintaining a strong partnership with the school.
3.3. Work experience gain

After a while of working there, and having the opportunity to observe things, this job
is quite stressful than I thought. The problem is to manage the classroom effectively. Not
only do I learn from my colleagues around me, I also have to coordinate with managers
to see how they cope with difficulties and deal with situations. Since then I have had
more measures to manage the class. Through this job, I feel that the career of a teacher is
not as simple as I thought. I had to keep standing, and my legs hurt. Not only that,
teachers also have to talk constantly and always create a cheerful atmosphere to avoid the
classroom becoming boring. It's not an easy thing to do. I learned a lot of the teaching
skills of many teachers. Everyone has different ways of teaching, but in general, it's very
attractive. I also know a few managers, they are very cute and responsible at work. They
always answer questions and support me when I need them. You praise my behavior and
manner. I always make sure that I wear the company uniform every time I go to work.
About how I handled the situation, they said I was calm enough but I needed to improve
my handling of it. I was relieved after hearing those comments. I've learned that we
shouldn't let anger dominate ourselves. Anger will overwhelm us and we can't come up
with the right solution. Instead, I have to calm down, do one thing at a time. Only when I
feel comfortable can I communicate and negotiate better.

* OBSERVATION TASK

BACKGROUND

1. The leaner

Overview lesson:

- Lớp học đã diễn ra vào buổi sáng thứ 6. Các học sinh sẽ học về chủ đề. Sau
khi học bài mới, giáo viên đã tổ chức một vài trò chơi nhỏ để học sinh có thể
nhớ bài. Học sinh cần phải nhớ những từ vựng mình vừa học để bắt đầu trò
chơi.
a) Attending to the learner
Data analysis:
Teachers have used some common ways to track their students, including:
- Use the pronoun "you" with eyes/fingers instead of the students’s
name: As the teacher is a foreigner, this would be more convenient.
- Encourage the use of language English in class communication: When
students answer in Vietnamese, teachers often remind them to use
English to answer.
- Eye contact.
- Touch (she patted a students who was talking to the person behind
them).
- Point at the students to signal them to go to the board.
- Come closer to the students or lean toward them.
- Put a finger in front of the mouth and required ask the students to be
quiet.

First of all, gender is not related to the distribution of teachers. The boys
were noisy in class so the teacher ordered more. While the girls seem
quieter and don't need too much help from teachers.

The seating arrangement seems to have caught the teacher's attention. At

the beginning of class, the teacher stood up and gave a speech in front of
the class. When the teacher asked questions before the class with students
such as "How do you feel today?", she mainly interacted with people
closer to her (from the front to the middle). Around half of the class, she
moved forward and between the middle rows. Then she walked along the
aisle, to the end of each aisle, approaching each student. In short, it seems
that when the teacher needs to talk to the whole class, she will speak
directly. When monitoring students and supporting individuals, she moves
around. However, the right side of the class attracted her attention more
than the people sitting on the left side of the room.
Teachers tend to be more interested in better schoolmates. The noisy and
disorderly students also received much attention. In addition, students who
are more outgoing and communicative have also attracted the attention of
teachers. For difficult tasks, teachers often call good students to answer
and those who have been called by teachers are often the ones who can
solve the problem accurately. However, for the usual exercises, she asked
for volunteers. Each student raised his hand and she pointed at them,
called their names and signaled them to the board.

In conclusion, teachers' participation behavior has many strategies that are

appropriate for students and necessary circumstances at a certain time.
This is the main function of monitoring learners: whether it is a reminder,
guidance, question answering or disciplinary problem solving, teachers'
monitoring strategies are effective if they can solve the problem soon. To
do this, a teacher must be observant, quick-witted and flexible. I think that
in this lesson, teachers' attendance has been quite limited by the number of
students, time and even seating arrangements. In fact, it is difficult for
teachers to pay attention to each student in all crowded classes.

As mentioned earlier, teachers are foreigners so they can hardly remember

the names of students and read them fluently. Instead, they often use the
pronoun "you" and use their eyes to express. In general, teachers have
called students for two main purposes: to ask them to be quiet, and to call
them forward. This strategy produced the expected results: the students
mentioned were attentive and silent - although they would talk again a few
minutes later. That means the teacher's "criticism" action only has a short-
term effect, not a long-term effect.

The use of teacher participation strategies is very effective and diverse. In

my view, most of the strategies that teachers have used are subconscious
behavior. They're all genuine feedback for students and therefore they're
really communicative. When talking to classmates (in pairs, in groups),
 the students made eye contact, smiled, and did not seem to be paying
attention. However, when she talks to the whole class, many friends talk at
the same time, especially at the beginning of class. Some children have
been unable to wait for others (including teachers) to finish speaking, not
listening to each other. Learning to participate in different speaking
contexts and listening to others is also part of the language learning
program. Teachers play a role in encouraging each person to say his or her
part, not trying to monopolize the conversation, keeping the tone
appropriate, respecting the opinions of the people around him and
listening attentively when they speak.

This lesson has made me aware of many things I can do to improve my

teaching. First, I often find it difficult to attract students' attention and then
maintain for a while. I wondered if it was because of insufficient
motivation, or something of my teaching style. In the first case, more
conscientious planning and careful filtering of documents could be the
solution. In the second case, this particular lesson showed me the meaning
of participating and responding to the students. In this sense, considering
the scope of engagement strategies and their potential, I think that is the
key - although often taken for granted - teaching skills.

b) Learner motivation
2. Language
a) The language of questions
b) The language of feedback to error
3. Learning
a) Checking learning
4. The lesson
a) Openings and closures
5. Teaching skills and strategys
a) Presenting
 b) Eliciting: teacher prompts
c) Eliciting: teacher responses
6. Classroom management
a) Managing pair and group work
b) Teaching and learning role
7. Materials and resourses
 CHAPTER 5: SELF-EVALUATION

4.1. Strengths

For me, this internship is a great opportunity for me to learn more knowledge,
experience, and understand more about the teaching profession. The most extraordinary
thing that I usually care less about is that my confidence has increased a lot. While
working as a teaching assistant, I trained many skills such as PowerPoint, Word, some
new games, and how to communicate information to students. In addition, I feel that I
have done quite well as a class manager. After 3 months of work, I feel that I'm getting
better and more confident. I am more patient than before and control my emotions
through this job. This is the first job related to my field of study so I want to show my
best attitude. In some cases, I have to try to remain calm as much as I can, hide my anger
and control everything smoothly. Although it is still lacking, I have always tried my best
to accomplish the given task well.

4.2. Weaknesses

As I mentioned above, although there are many things I don't know and I made
unnecessary mistakes during the internship due to lack of knowledge in some areas such
as class management, understanding students. But fortunately, I had managers who were
always with me and helped me solve the problem on my own. I realized my weakness is
how I communicate with foreigners. I feel shy when I face them and am very afraid to
communicate with foreigners, because I haven't had many opportunities to talk to them
before. A limited language skill is also a weakness for me.

4.3. Plan for self-improvement

After realizing my strengths and weaknesses, I focused on the things I didn't do well and
maintained the job that I thought was okay. During that time, I tried to talk more with
native teachers. About a few weeks later, I was able to show my confidence when
communicating with foreigners, they also showed kindness to me so it made me more
comfortable managing my work. I gradually improve myself by solving my weaknesses. I
know I haven't done the perfect job I want, but at least I believe I have gained a lot of
experience and skills from this difficult job. At the end of my internship, I was more
proficient than in the early days. I no longer worry when communicating with foreigners.
On the contrary, I see this as an opportunity for me to improve my voice and
communication. Our strengths and weaknesses always go in the same direction not only
in our careers but also in our lives. It is necessary to encourage our strengths and apply
them as much as possible to show our best performance. We may not make weakness
disappear forever, but we can improve and see them as a promotion to develop ourselves
for a better version.
 CHAPTER 6: CONCLUSION & RECOMMENDATIONS

6.1. Conclusion

In summary, I would say that my internship as a teaching assistant has been a

really valuable and meeting experience. I got the chance to collaborate with experienced
teachers throughout the internship, watch how they taught, and help with various
classroom tasks. My comprehension of the job of a teacher and the difficulties teachers
face daily has improved as a result of this.

I've found that being a teaching assistant calls for a blend of patience,
adaptability, and strong communication abilities. It's crucial to adapt to various learning
styles and be prepared to help kids who might be having difficulties. Furthermore, I also
recognize how important it is to build a friendly and welcoming learning atmosphere in
the classroom where every student feels supported and respected.

6.2. Recommendations
6.2.1 Recommendations for next semester’s students

We only have two internships left until we graduate. I hope you get
everything ready and locate a position that fits your major. To impress the
company, try to put your best foot forward in your CV and come prepared and
wise for the interview. Additionally, make an effort to watch and pick up
knowledge from your coworkers—they are the best teachers. Doing the work
you genuinely want to accomplish is one extremely crucial thing. Not because
you choose a job at random because you had to complete the internship. If you
don't collaborate, the firm and you will both be wasting time. If you make a
mistake, it's okay; I did, multiple times, and I still managed to overcome it. It
would be better if we concentrated on fixing and improving it. Finally, but just
as importantly, I hope all incoming Hoa Sen University students have a
wonderful and productive internship before they graduate
6.2.2 Recommendations for school

For my university, I think Hoa Sen University offers all of its students an
excellent opportunity to learn from an early age. I hope the school will keep
allowing students to complete internships and would do everything in its power
to help them reach their academic goals. Students should carefully prepare for
this invaluable period since they only have two opportunities to complete the
internship. More job orientation workshops should be offered by the school to
help students make informed decisions about their careers and internships. This
will help them land the ideal internship and launch a successful career soon.

6.2.3 Recommendations for company

For Compass Education, I've had a great working period here. But I
hope the arrangement of the coordinates will be more appropriate. We don't
have too much choice in choosing a workplace. Although I live in Binh Thanh
District, I have to work in Tan Binh District, Tan Phu District. I hope the
company will make a better arrangement