Khushnuma Khan

Network L1 Support Engineer at APH Networks Pvt Ltd

Email: khusnumakhanmail.com@gmail.com
Mo: +919115316294

OBJECTIVE

Dedicated & motivated Network L1 Support professional with 1 year of hands-on experience in
providing technical assistance for customer support network infrastructure & troubleshooting.
Proficient in Python & data science, seeking to leverage both technical & practical experience
to contribute to a dynamic team & further develop my career in the field of IT support.

PROFILE SUMMARY

 Currently working as a Network L1 Support Engineer at APH Networks Pvt Ltd with the
experience of nearly 1 year.
 Responsible for Customers Support of our ISP Network & resolving the problem within time
frame.
 Responsible for Configuring, Troubleshooting of Customers end Routers, ONT/ONU & OLT.
 Handling Desktop, Computer, IP Phones, Wi-Fi Routers, ONT/ONU, OLT, Switches.
 Efficient at the use of Microsoft Office as technical documentation and presentation tool.

WORK EXPERIENCE

Network L1 Support Engineer at APH Networks Pvt Ltd

 September 2022 – Present (1 Year)

SKILL SUMMARY

L1 Support Knowledge:

 Installation, Maintenance, Configuration of Wi-Fi Routers, ONT/ONU, OLT, Switches, Desktop,

Computer, IP Phones.

 Huawei and Edge Core Switches L1 Basic Configuration and Troubleshooting.

  Configuring ONT/ONU, Wi-Fi Routers
 Hands-on MikroTik Routers/NAS Server, Huawei and Edge Core Switches.

Other Skills:

 Languages: C++, Python, Data Science (Machine Learning, Deep Learning)

 Web Technology: HTML/CSS, JavaScript

 Designing Tools: Photoshop.

 Other Tools: Notepad++, Window OS, MS Office

QUALIFICATIONS SUMMARY

 Pursuing B.Tech from PIET Meerut

 Diploma in Computer Science & Engineering from Chhatrapati Shahuji Maharaj Govt.
 Polytechnic Ambedkarnagar UP (with 80%)
 High School from UP board ( with 76.5%)

ADDITIONAL TRAINING & CERTIFICATION

 6 months Internship on Data Science with Python from 04-01-2021 to 07-07-2021

 Training at SPI, Lucknow, UP on Android App Development in June 2019

 Course on computer concept(CCC) in 2020

PERSONAL INFORMATION

Name: Khushnuma Khan

Father Name: Julfekar Ali
Mother Name: Reshma Bano
Date of Birth: 13 Feb 2001
Language: English & Hindi
Marital Status: Un-married