Above & Beyond Tree Service, LLC

Terms and Conditions

General Knowledge
¨ Please be advised there is a 10% penalty charge for an accepted proposal that is cancelled 7 days after acceptance and before the work is
completed. Start dates are only estimates and are calculated from the day the proposal was accepted, not submitted. Weather conditions
and/or emergency work can effect start dates. Storm damage and/or emergency work takes precedence over all other work orders.
¨ We gladly accept cash and/or checks.
¨ Unless prior arrangements are made, balances not paid within 20 days of completion will be subject to a monthly service charge of 1.5%
and any discounts offered on the estimate will be forfeited. In the unlikely event that payment is returned for any reason from the bank, a
processing fees of $30 will be passed along to the customer. Any outstanding balances that exceed 60 days, will be turned over to a
collection agency at which point Above & Beyond Tree Service will initiate a “Contractor’s Lien” on the property with the appropriate
town. It will be the customer’s responsibility to pay for any and all collection or legal fees pertaining to uncollected funds. Above &
Beyond Tree Service will not release the contractor’s lien from the property until the principal, interest and legal fees are paid in full.
¨ The submitted proposal assumes the property will remain “as is” until the tree work is completed. Any alterations to the property that will
impede our work could result in surcharges or possible termination of the agreement. Alterations to the property could include, but are not
limited to a new fence, roof, driveway, pool, AC unit, home generator, siding and/or painting and landscaping and plantings. If any
alterations are expected, please advise us so we can work with you and plan accordingly.
¨ It is the customer’s responsibility to ensure that all trees being removed or pruned are owned by the customer. Likewise, if trees being
removed or pruned are owned by a neighbor, it is the customer’s responsibility to inform the owner of the trees that work will be
performed. Above & Beyond Tree Service will not be held liable for any trees ordered to be removed or pruned.
¨ With tree removal and/or pruning, you may experience divots and/or indentations within the area where the service was performed. To
keep costs down, we do not engage in property repair. We do, however, endeavor to keep these indentations to a minimum.
¨ There may be circumstances that require us to drive our equipment onto your property. If you do not want our equipment on your property,
please advise us and we will estimate the job knowing your preference.
¨ Please advise us of any underground or subsurface home dug utilities, including but not limited to septic systems, gas lines, wiring, and
sprinkler systems. We are not responsible for those things we do not see or were not informed about.
¨ Although we will do all we can to work around foreign objects (cement, steel, bird feeders, etc), they may prevent us from completing the
work order. If this occurs, fees based on the amount of work completed and the damage done to our equipment will be assessed.
¨ Please remove any and all objects under the tree that is to be worked on or removed prior to our arrival. This includes vehicles, toys, lawn
furniture, clothes lines or other lawn ornaments. If you are unable to do so, we can certainly assist. Additional charges may be assessed
for animal feces not cleaned prior to our arrival.
Stump Grinding
¨ When grinding stumps, we do all we can to grind below the surface. However, foreign objects such as cement, rocks and/or steel may
prevent us from fully grinding the stump. If this occurs, the full fee for stump grinding still applies.
¨ Please understand that stump grinding, in many cases, is not stump removal. Although we do all we can to remove the stump, it may be too
large and too deep to fully remove it. We do not grind what we cannot see.
¨ For insurance purposes, we must backfill all stumps that we grind. Unless otherwise noted and to keep cost down, we backfill the area with
stump grindings. It is the customer’s responsibility to clean and prepare the hole for future landscape.
Storm Damage
¨ During times of excessive storm damage and emergency work, the pricing provided includes cleanup of all the LARGE material within the
area of the damaged tree(s). It does not include a thorough cleanup of all the twigs and leaves throughout the property. If this is required,
please let us know and we will price accordingly. Likewise, stump grinding is not included in the pricing unless specifically stated on the
proposal. If stump grinding is required, it may be done at a later time when demand has subsided.
¨ A surcharge may be added to trees quoted prior to storm damage that are later damaged from any event.
Miscellaneous Information
¨ Depending on the location of tree(s) to be serviced tree and its proximity to the road, local or state traffic police may be contracted. If
“Detail Officer” is noted on the proposal, Above & Beyond Tree Service will coordinate the scheduling of the Detail Officer and the work
to be completed. All cost associated with the Detail Officer will be passed along to the customer. Likewise, unexpected detail officer
expenses may be added to the final proposal.
¨ Wood/Chip Discount – Discounts offered for leaving wood, chips or stump grindings on-site may be offered. For the wood discount to be
fully applied, ALL of the wood must be left on site in long lengths and near the tree’s location. Moving or cutting the wood into smaller
pcs may forfeit the discount. The wood discount is only applied to sections of the tree that cannot be chipped with our equipment. In the
event the wood needs to be picked up later, additional fees will be assessed and, in most cases, will be greater than the discount offered. A
wood chip discount of 5% (not to exceed $50) will be offered if the customer takes the entire load of chips. A stump grinding discount of
35% will be offered if cleanup of the stump grindings/shavings is not required. The grindings will be raked into a mound and left on top of
the stump for the customer to dispose of later.
¨ Due to equipment capabilities or capacity, Above & Beyond Tree Service may subcontract some or all of the work to be completed, with
or without notification. Unless otherwise noted, payment should be made directly to Above & Beyond Tree Service, LLC.
*Customer = The individual or entity that accepted the proposal.