OUT OF BOX

FAILURE
DEAD ON ARRIVAL
PROCESS
All Sales Out of Box Failure (OBF) / Dead on Arrival (DOA) claims must be reported
to our Technical Support team within thirty (30) calendar days after delivery.
Using our Technical Support validation procedure, may help fix the product failure,
saving customer production down-time. STEP 1
Contact Technical Support
Our Technical Support Portal is accessible to all customers and has resources to within thirty (30) calendar
help you troubleshoot and resolve issues you may have with your product, as well days after delivery to report
as access to our team of technical support professionals. To access the Technical the OBF/DOA claim.
Support Portal, please visit https://support.honeywellaidc.com/.

To submit your OBF/DOA claim to Customer Support, please provide: STEP 2

Submit the OBF/DOA claim to
• The Technical Support Case ID# you will receive if the tech
Customer Support and provide:
support troubleshooting process is unsuccessful
• Invoice of last point of sale showing the serial number of the product • Tech Support ID#
• A completed OBF/DOA form, which can be downloaded • Invoice of last point of sale
through the following link here showing the serial number
The outcome of an approved claim can be the repair of the product, its replacement • Completed OBF/DOA form
or a refund via a credit note. If the value of the product exceeds 250 EUR, it must be
returned to Honeywell for inspection and for its repair, replacement or in its case STEP 3
for a refund via a credit note to be issued upon its receipt. Details of how / where to Approved claims result in
return OBF/DOA product will be provided by our Customer Support Team. the repair of the product,
its replacement or a refund
Contact your Honeywell Customer Support team in your region here.
via a credit note.If product
Please note that claims made after thirty (30) calendar days will be considered a value > €250, Honeywell
warranty claim pursuant to Honeywell standard terms and conditions of sale, a request return of product.
copy of which can be found in the following link: https://sps.honeywell.com/us/
en/support/productivity/legal-documents-global. The regional Service team can
be reached directly at below address and will handle all correspondence regarding
warranty claims.

Europe:
EuroService@Honeywell.com

Middle East, Turkey and Africa

ServiceHelpMERTA@Honeywell.com

If you need any further information or assistance, please reach out to your
Customer Support Representative or contact Technical Support via our portal.

Honeywell Safety and

Productivity Solutions Honeywell OBF/DOA Process | 03/23
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