INTRODUCTON

TO PROJECT

INTRODUCTION TO ONLINE SUPER SERVICING CENTER

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 In today’s world Computer System is one of the integral part of our life.Computers have
made the life and lifestyle of corporate world to common man ease to a great extend.

“Online Super Servicing Center” does all of its work like keeping records of Customer and
their bookings and facilities details of Customer, etc; Manually, which is not only true but also a very
time consuming and a tedious task. It involves a lot of paperwork, which is very difficult to maintain.
Therefore they need to find some way to help them so they work more systematically, officially and
accurately.

To manage the records of Customer, their bookings and bills, etc. in better and optimum
conditions, “Online Super Servicing Center” is developed to maintain the record of each and every
Customer record and their bookings and bills.

It gives the each and every record a unique code through which its details can be retrieved, updated,
etc.

The Website maintains each and every record systematically. It also generates report like
Customer’s bill.

Thus the computerization of the existing manual system is done so as to increase the
efficiency and decrease data redundancy.

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 Preliminary
Investigation

Existing System
With tremendous increase in technology, information technology is a fast developing field.
Technology which is in vogue today might become redundant tomorrow. This ever changing scenario makes
it possible to provide the latest and most modern IT solutions to various business and institutions.

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 This Project is related to ‘Online Super Servicing Center’. By using ‘Online Super Servicing Center’
software an administrator can Insert, Update and Delete the Employee,Supplier record in this Website.

The project consists of number of forms, each of which is related to some other. There are separate
forms for representing the details of the student and teachers associated with the Institute. The project
focuses on the pre-booking.

Thus the project is a sincere effort in simplifying the task of administrators in an easily usable format.

Limitations of present system

The current system is managing the Booking of both Cars and Bike manually, which is a
time consuming and a tedious task.

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 Keeping of records of bookings made by employee is not an easy thing; an error can cause a big
problem.
It doesn’t maintain product, employee, booking details and separately. Due to this, some
confusion, it manipulates general booking details when accessing.
There is more problem of insecurity. There is possibility of loss and change of information.
Some part of the work is done manually such as booking vehicle to the employee are not stored in the
system.
It also doesn’t even store regular employee’s details and their regular package.

Advantages of proposed system

1. The burden of the manually done activities will become easy.

2. The user can view the data and performance analysis can be done.

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 3. Data retrieval is done quickly.
4. Easy to modify data.
5. Changes in any record will automatically make changes in the
related records.
6. Saves Time.
7. Appropriate master tables must be present to record relevant data.
8. Security features must exit in the Website.
10. Its main advantages of proposed Website due to computerization of records maintenance.
11. It can avoid to more paperwork because more data is stored
digitally in Computer.
12. Due to the appropriate software tools used for computerization,
avoid time consumption in maintenance records.
13.Accuracy can be maintained.

System Requirements

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 Process Type Intel Pentium III 733 MHz or Higher.
System RAM 256MB Minimum
Input Device Basic Keyboard and Scroll Mouse
Output Device Standard Color Monitor
Storage Device 40 GB HDD Minimum
Operating System Microsoft Windows 7 Professional.
Front End Visual studio 2010
Back End SQL SERVER 2008

Feasibility study

The feasibility study proposes one or more conceptual solutions to the problem set for
project. The conceptual solution gives an idea of how the system looks like. The following three
things should be done to establish feasibility:-
1] Technical feasibility:-

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 Technical feasibility study determines whether the organization has the technology &
the skills necessary to carry out the project. If not then it determines how they should be obtained. In
this proposed system, the existing technology satisfies the need for the system that is available.
Therefore, the system is feasible.
2] Operational Feasibility:-
Operational feasibility study determines if the proposed system satisfies the user’s
objectives & can be fitted into the current system operation. Our proposed system will certainly
satisfy the user’s objective & it will enhance their capability. The proposed system can be best fitted
instead of the current system operation. Therefore, the system is operationally feasible.
3] Economic Feasibility:-
Economic feasibility study determines whether the project goals can be achieved
within the limits allocated to it. It must also determine that the benefits obtained from the new system

are not worth the cost.

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 System
Analysis

Fact-Finding Techniques

Fact-finding technique is one of the parts of the system analysis. At the time of analysis of the
system or before starting actual work, system analysts collect the information. For gathering
information system analyst prefers any fact-finding technique such as
1] Interview
2] Questionnaire
3] Record review

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 4] Observation.

While developing this system we have done this part by using interview & record-review techniques.
1] Interview: -
The whole system investigation part has done by taking interview of the concerned people, user &
staff. By asking them manual process of each work, by pointing hints regarding the work, by
discussing their problems deeply, by asking them their requirements, by taking their valuable
suggestion guidance regarding system study.
After taking their interviews regarding the systems study noting down the points regarding the
system. This work of taking interview-asking difficulties to concern person till all the points of the
system understood. This interview technique proved beneficial out come for system analysis.
2] Questionnaire:-
In this method we actually provide a list of questions to the user. According to the
list the user answers the questions, taking his own time without stress to answer quickly. In this
method the results Obtained are rather accurate and thoughtfully given. Questionnaires can be an
effective method for gathering facts.
E.g. how your system actually works?

3] Record review:-
Review of record is good but a tedious way to retrieve information from an
organization. This refers to a personal viewing of records.
4] Observation: -
This technique proves useful in finding the facts of the system. In this technique has done by
observing ledger, registers, document, files that are prepared manually.

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EVENT TABLE

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EVENT TRIGGE SOURC ACTIVITY RESPON DESTINATI
R E SE ON

Add Arrival Adding New customer Master

New of custome customer Details
Custom custome r Record
er r
Record

Update Change Updating Customer Master

custome in Custom customer Details
r Custome er Record
Record r
Detail

Delete Delete Delete Customer Master

Custom Custome Custom Customer Details
er r er Record
Record Record

Add Arrival Adding New Employee Master

New of new Employ Employee Details
Employ Employe ee Record
ee e
Record

Update Change Updating Employee Master

Employ in Employ Employee Details
ee Employe ee Record
Record e
Detail

Delete Delete Delete Employee Master

Employ Employe Employ Employee Details
ee e ee Record
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 USECASE DIAGRAM

1.Use Case Diagram For System:

Login

Maintaining Employee
Detail

Maintaining Supplier
Detail

Maintaining Booking
Detail

Admin
Maintaining
Payments

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2.Use case for Employee:

Manage Customer

Provide Material

Gives Available
Time Info

Prepare Bill

Employee

3.Use Case Diagram For User:

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 Login

About Us

Orders

Payment

User

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4.Use Case for Service Provider:

Collect Customer
Info

Send Customer
Info To Service Provider

Service Provider Prepare Bill

Pay To Service
Provider

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 Entity Relationship Diagram

Vehicle_
name
Bill_no
Company_Name
Cust_name Product_ID
Cust_ID

Address 1
Booking Booking Model_No
Customer

phone_No * Color Price

Book
Demand/ Supplier _Name
provide

Emp_ID
1
Supplier_ID
1
Emp_Deg Employee Orders Supplier
Product
Supplier_
Phone_No Address
Emp_email_id Date of joining

Salary

Activity Diagram

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New Customer Entry:

:Registration

Collect Customer Fill Customer Save Record

Information Information

Update /Delete Customer Record :

Search Record Update /Delete Save Changes

Record

New Employee Entry:

:Registration

Collect Customer Fill Customer Save Record

Information Information

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Update /Delete Employee Record:

Search Record Update /Delete Save Changes

Record

New Supplier Entry:

:Registration

Collect Supplier Fill Supplier Save Record

Information Information

Update /Delete Supplier Record:

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 Search Record Update /Delete Save Changes
Record

Class Diagram:

Customer Master Supplier Master

Customer Id Supplier Id
Customer Name Supplier Name
Customer Address 20
Supplier Address
Email-Id Email-Id
Contact No Contact No
 Customer Bill
Employee Master
Bill Id
Employee Id
Bill Date
Employee Name
Customer Name
Employee Address
Customer Address
Email-Id
Category
Contact No
Price
Total Amount
add()
update()
delete()
add()
display()
delete()
search()
search()

Booking

Booking Id
Booking Date
Category
Model
Total amount
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add()
cancle()
display()
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 Class Association Diagram

* 1 <has> 1 1
Employee Admin
1 1
<has>
1 1
Salary
<Takes>

1
1 Salary
<has>
1 Receipt
1 Payment
1
Booking Payment Receipt
1 1

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 OBJECT DIAGRAM

Object Diagram Customer places many order:-

C:Customer

Cust_Id : 01
Cust_Name : Rohit
Cust_Address:Khed

O1:Booking O2:Booking

Booking_No : 6 Booking_No : 7
Booking_Date : 05-03-16 Booking_Date : 05-03-16
Category : Bike Category : Car
Vehicle Name:Pulsar Vehicle Name : Honda

Object Diagram for Order has Payment:-

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 O1:Booking B1:Bill

Booking_No : 6 Bill_Id : 7
Booking_Date : 05-03-16 Vehicle_Name : Pulsar
Category : Bike Price : 180
Vehicle Name:Pulsar

SEQUENCE DIAGRAM

:Customer :Booking :Employee :Payment

nt
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 1.Booking
Enquiry()
CheckUpAvailableTim
e()

2.Check Availability()

3.Available

4.FullFillBookin
g()

5.Ask for bill()

6.GivesBill()

COLLABORATION DIAGRAM

New Booking Entry:

26 1.1 Collect Information()

1.New Record 1.2 Save Record()
CSMS:User :Empoyee
Interface
 Update Booking Entry:

Update Company Record Search Record

Update Record
CSMS:User Employee
Interface

Delete Booking Entry:

Delete Company Record Search Record

Delete Record
CSMS:User Employee
Interface

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System
Design

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COMPONENT DIAGRAM
Manage DB
Employee
Access DB Database

Manage DB

Product
Access DB Database

Manage DB
Administrator
Supplier
Access DB Database

Manage DB
Purchase
Report Order
Create Access DB Database

Print
Manage DB
Purchase
Product
Access DB Database

Manage DB

Sales
Access DB Database

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 Package Diagram

User Interface Reports

Master Entries
Customer Bill
Information
Booking
Transactions
Category
Reports
Model
Utility
Exit
Database

Employee
Customer
Service Provider
Supplier

Deployment Diagram

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 Database
Server DB:Datab
ase

Printer Printer

System
App. Admin
(Executabl
Server e)
Common
App.
(Executabl
e)

Web Manage Web Manage

Client Res. Client Project
(Owner) (Executabl (Clerk) (Executabl
e) e)

SYSTEM FLOWCHART:
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 Customer
Database

Create New Customer Entry

Create Customer
Record

Customer
Customer Report Information

Member Lookup
Customer Bill
Database

Create New Bill Entry

Create Customer
bill Record

Customer bill
Customer bill Report Information

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 Employee Info
Database

Create New Employee Entry

Create Employee
Record

Employee
Employee Report Information

Employee Salary
Database

Create New Employee Salary Entry

Create New
Employee Salary
Record

Employee
Employee Salary Salary
Report Information

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 Booking Database

Create New Booking Entry Create New

Booking Record

Booking Report Booking

Information

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 STRUCTURE FLOW CHART

Online Super Servicing Center

Maintenance info Maintenance Dts

Master
Maintenance Billing Management
Model dts
Booking Info Supplier info Customer dts

Maintenance Maintenance Maintenance

Booking Master Supplier Master Customer Master

Booking info BookingDts Supplier info Supplier Dts Customer Dts

Get
Get Booking Get Supplier Store Store
Booking Payment Information Supplier customer
Information Information Information Information

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 System
Layout

MENU TREE
Master Information

36 Customer Information

Supplier Information
List of tables with attributes &constraints

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 Database Schema
Customer

Field Name Data Type Size Description

Customer_Id Varchar 6 Id of customer

Customer_Name Varchar 150 Name of customer
Address Varchar 250 Address of
customer
Customer_EmailID Varchar 30 EmailID of
customer
Contact_No Varchar 15 Contact number

Employee
Field Name Data Type Size Description
Employee_Name Varchar 50 Name of Employee
Address Varchar 100 Address of Employee
Contact_No Varchar 10 Contact no of Employee
Designation Varchar 50 Designation of
Employee
DOB Varchar 20 DOB of Employee
Salary Varchar 15 Salary of Employee
Joining_Date Varchar 15 Joining date

Supplier

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 Field Name Data Type Size Description

Supplier_Id Varchar 6 Id of Supplier

Supplier_Name Varchar 50 Name of Supplier

Payment Varchar 50 Payment of

Supplier

Program Description
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PROGRAM FUNCTION EXPLANATION:-

This program helps to add new Customer’s records

andhelps to keep tracks of Customer’s info & also help to navigate
the existing records.

Customer

Fields Function

C_Id Add
C_Name Save
Employee
Address Search
MASTER
C-EmailID Display
Contact
Delete

PROGRAM FUNCTION EXPLANATION:-

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 This program helps to add new Employee records and
helps to keep tracks of Employee info & also help to navigate the
existing records.

Employee

Fields Function

Name Add

E_Name Save
EMPLOYEE
E_Address MASTER Update

E_Contact Search

Qualification Display

PROGRAM FUNCTION EXPLANATION:-

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 This program helps to add new Supplier records and
helps to keep tracks of Supplier info & also help to navigate the
existing records.

Supplier

Fields Function

S_ Id Add

S_NameSave
SUPPLIER
Product_NameUpdate MASTER

S_Payment Search

Display

PROGRAM FUNCTION EXPLANATION:-

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 This program allows you to get access to the
application. If the USER and PASSWORD which you have
entered is correct, then it gives access to the application else it
shown error message.

LOGIN

Fields Function

UserName Login

LOGIN
Password Exit

Test Case and Validation:

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Case Scenario Sr. Action Expected Actual Output Result
No No Output
1 Login Form User don’t Message: You Message: You
A enter user can’t login can’t login Pass
name without without
specifying specifying
login name login name

User Message: Message:

B don’t You can’t You can’t Pass
enter login login
password without without
specifying specifying
Password Password
Change A User enter Message: Message:
Password old Enter old Enter old
password password password Pass

B User Message: Message:

Enter Enter valid Enter valid
Wrong Password old Pa
password Password ss
C User save Message: Message:
incomplete Enter all Enter all
information fields fields Pass

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 Conclusion

The present of computer system ‘Online Super Servicing Center ’ is useful for
administrator, to keep the information of Customer, Employee and Order.

This system is developed as simple as possible to use. Being user friendly software the
user does not find any difficulty in using it.

Keeping details, records of each and every Customer, course and Employee is a very
lengthy, costly and tedious job in manual system. This software overcomes these problems with less
maintenance.

Bibliography

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 ASP.Net and c# with programming (Black Book)

 Program and design with ASP.Net

 www.google.com

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